I had the same problem with my 2011 Ford Explorer!! No power steering, rack and pinion lossed! They also, mentioned about the catalyst converter, tires and brakes!! Ford wanted to charge me $3700 to fix! It was NOT covered under a recall or a warranty!!

Not a recall. Its under customer satisfaction. Thats why they can put a 10 year and 150000 mile time limit on it. Fords way of giving the middle finger right in the hoohah.

Thank you for this video. I'm sorry for the reason you educated yourself & difficulty dealing with Ford. Did you get a settlement?

my 2010 fusion is currently in the shop.. an $1800 job

Ford pinto Ford electric steering hall of shame.

Fantastic electronic engineer

Excellent and thorough video. Thank you for the hard work investigating this and then providing that info to the masses.

Summary?😊

180 degrees Fahrenheit is not going to hurt electronics because the engine runs at 200 to 220 degrees and it has electronics all over it with low air flow. Can a cheap poorly under designed driver motor burn up, that I believe! They need to redesign it with heavier duty parts. Ford should be raising an eyebrow at TRW but that has throws reminiscent of the Ford Firestone debacle back in the late 90s early 2000s. Just like Toyota's outsourced accelerator pedals sticking.

Everyone needs to file a complaint easily online with the National Highway Traffic Safety Administration so they can force a recall.

What a piece of shit Ford

Also guys, these steering boxes are not water proof or even water resistant. They welcome outside water as if you have invited someone for a dinner party !

At one hand every one is being forced to recycle as much as we can, meanwhile ford is forcing us to throw away an expensive part due to frying of a bunch of capacitors. No wonder why they need huge government bailouts, while their intentions are pretty clear from this video.

You would have thought these auto companies would have learned how to make a reliable car by now.

My neighbors 2011 Flex steering motor make a buzzing sound, when steered. It is locked up most of the time. Would guess that the motor is getting 1 or two phases of AC from the controller?

This is one of the best part analysis and explanations I've ever seen on here dude. Wow.

Same happened to me. Inside by the Electric Motor where that internal belt is, that bottom roller (internal pulley) that he belts is connected to, that bottom roller has bearings and on mine the bearings are worn making a rubbing noise while turning. My thought is putting some header heat rap over that cat to keep the heat off of it.

Happened to my 2019 fusion. Ford has no interest in fixing this. Oh, and it's 5,000 to fix at the dealership.

Got a 2018 ford edge did the same. You don't even have manual steering. They needed this recalled

Can this apply to a 2020 Ford Transit 350 heavy duty electric steering ?

My 2012 Fusion sedan completely lost power steering in the parking lot two weeks after purchase. The dealer replaced 2,000 dollars in components and labor for no charge.

Just another prime example of junk technology finding a solution for something that worked fine to begin with.

My fusion 2012 sel was taken to a shop for “service advancetrac” “service power steering” code. They said it was rack and pinion, so I shoveled out $1400, two weeks later and tonight my power steering went out again!

My 2016 Ford explorer lost power steering wheel with steering assist fault/service advanceTrac/Hill start assist not available/Terrain management system fault last week，I may need to go into a battle with Ford next week after new year holiday.

Based what you discovered I have to tell you that you are 110% right... It happened to my 2016 ford taurus and i noticed it happened in summer time during Hot days... After clearing codes it went back to working order ( really weird stuff) . It happened 3 times already with the same outcome... I smale something over heating like burn stuff and than boom .. steering goes down.. clear codes back to normal... I have chavy cars for many years... but Fors what a failure... if not steering overheating than PTU over heating and stinks like cooking gas ( rotten eggs) ... ford has lot of problems

I have 2010 Ford Fusion and had this happen just last week on way home...This is definitely a safety issue and Ford has no concern for public safety..Mind you this car has had 12 different recalls...on various items including gas tank, throttle control module..NHTSA NEEDS TO BRING THESE ISSUES TO LIGHT AND HOLD FORD RESPONSIBLE..

Did you know theres a drive belt that shreds?

Mine went out in my F150 no warning and I was in a very dangerous situation. If I wasn’t just starting out slowly it could have wrecked and killed me…

3 minutes in...I was thinking this guy has to be an electrical engineer. I've never come across anyone on any video, so well spoken and as confident with descriptive nomenclature. Although Ford, like most large corporations, give zero fucks, great assessment and diagnosis.

It would take a lawsuit to get it but it would be eye opening to see the DFMEA documents for this steering unit.

I have a 2012 f150 xlt 3.5l twin turbos power steering failure. It costs me $1943.00 to replace the rak and pinion at a local shop.

Thanks for the deep investigation- your correct on everything. 2016 ford explorer police interceptor-owner. Power steering acting weird- I am knowing it’s expensive

I know NOTHING about cars except getting oil changes, rotating tires, and getting my car checked out on occasion. My 2012 Ford Focus has the power steering failure msg come on occasionally, and it takes all my strength to turn the wheel. Then I start it another place, and it's back to normal...? My mechanic didn't catch it WHEN it happened, so he couldn't explain it. With my arthritis and torn shoulder, I'm scared something BAD is going to happen😯 No more Fords for me😠

Heat and electronics don't play well together.

I have a 2009 ford flex and same situation. It would seem. Are they made with the same power steering system?

Top notch video... 6yrs later, here I am with a 2014 Ford Fusion... thought I was a dead man for sure as I lost steering during in town driving. I am furious that this was even a possible thing. Doubt there is a recall but I am going to hope that Ford is willing to deal with this issue. Hope all is well brother! 👊🧡👍

Geez this is even worse than the escapes from this time period. At least those are usually just that little torque sensor under the dash. I love my escape but I absolutely hate Ford. Mine died for about a week before I could get a chance to change the sensor and it was almost like the motor would fight me every quarter turn when it wasn’t working. I’m 6’2 and 200 lbs of muscle and I had to use all my strength and weight to steer that thing. I can not fathom how they don’t have to recall every vehicle with their failure prone epas systems. If it was a smaller person who wasn’t as strong as me or an older lady or gentleman I could only see that going mid turn and not causing an accident by pure luck and miracle. It’s absolutely pathetic quality

Good Ol Ford won't stand behind it What do you do?

Update 2011 Lincoln Mkt 3.5L Ecoboost, Canada edition. The second Epas steering unit in my vehicle that Ford installed was a refurbished unit. I found out from a service rep that Ford will replace the Epas unit with a rebuilt unit if you do not specifically tell them you want a new unit. The refurbished unit costs more than the new unit and the warranty is only for three (3) months. A new unit cost a few hundred dollars less but the warranty is for two (2) years. One year and five (5) months later the second refurbished Epas unit failed. I replaced it with a third epas unit and filed a formal complaint with Ford Canada. These Epas units are expensive. After a battle back and forth, I received a Partial settlement of $1500 CDN. The payment was voucher check, not cash which means you have to spend it at Ford. I needed a few more repairs on the lincoln so I used part of the voucher check on the repairs. On paying the bill, the service manager told me to contact ford for the balance of the check (@$375), since the repair cost did not use the full amount of the check. The next week ford contacted me saying the fine print stated the the full amount of the voucher check must be used as no cash is refund allowed. They gave me an option, the balanced could be transfered to the "Lincoln Loyalty Program" if I signed up. I red the program previously (like reading a noval), and turned it down. 2015 ford vehicles and above under the program are tracted by ford, interesting? My Lincoln has 102k easy mi. Is in great shape yet has cost a small fortune in mechanical repairs, not particularly reliable or trouble free. From experience, I do not feel that ford loyaly treats me so why would I? Looking for a Toyota for my next vehicle. Check Consumes Report "Best Car Ratings" I will submit my complaint with the Canada BBB.

Can you advise me or can I contact you. I have a 2012 ford explorer. I have experienced a power steering assist failure. The dealership said the warranty given gor the recall has expired . We are really stuck. They are asking 3000 dollars for repair

B Smith - I had a similar issue in a 2013 Fusion Hybrid. I relaced the steering gear with a remanufactured steering gear (Fords price point forced me to reman) and it works, but intermittently. When the car is stopped the assisted steering gear seems to shut off and I loose all EAPS, its not until I travel a few feet that it turn back on and functions as it should. I've tried using FORScan to reset all modules and that works while the car remains stationary, but as soon as I start to drive, it reverts back to working intermittently. It seems like a communication issue between the PCM and PSCM but I'm not entirely sure on this. Any suggestions?

I have a 2011 fusion with 95k miles and no power steering but 11 years from delivery date and ford said no warranty for me.

excellent

I have a 2014 Ford Flex with this issue, and it is not included in the recall - which makes no sense, since the recall occurred in 2015, but does not include the 2014 model.

Thank u.

This is BS. Abolish EPA!!

I own a 2011 Lincoln AWD, MKT 3.5L Ecoboost. Last year I replaced a failed front transfer case with the new Ford modified "C" unit. I also had a failed electric power steering unit replaced, after the steering wheel almost jerked out of my hands going into a left turn. The power steering was dead. After CAA towed it to the ford dealer the unit was replaced in April 2021, however l had to return to the ford dealership four times for adjustments on the steering unit and 4 wheel alignment. Still the problem persisted as the power assist warning light would cause an alarm and light bracking on left turns. Ford could not fix the problem so i did not permit mhy wife to drive the Lincoln for concern for her safty. Last week September 2022, one year and five mouths after the first replacement of the electric steering unit, the electric steering failed a second time as I was pulling out of a parking lot with my wife in the car. She had to assist me in making the right turn. The ford dealership happened to be down the street so I drove it back to them and had them drive us home. The next day I was informed that the lincoln needed another $2,800 electric steering unit and ford would not pay. My 2011 lincoln MKT is currently under a manufacturers safety recall in the USA and Canada. However, ford told the dealership that they will not replace the defective unit as they placed a three month warranty on the steering unit. I have filed a formal complaint with Ford Canada and wait for there reply. (28 September 2022).

Seems the bearing on the rack pulley from the motor is what fails

My 2013 ford taurus has exactly the same issue. Failed while driving and had to get it towed home . Called Ford Canada and the reply was. there is no recall for your vehicle.My car is 2 months past the recall.Ford won't do a damn thing for me. But here is the strange thing,I disconnected my battery for 24 hrs.hooked up battery and now everything works.Still don't trust it. has anyone else experience the same by disconnecting battery?

Let me know bro shit ain't right.