This is a really helpful video for anyone who uses Amazon Connect and wants to transfer calls to a SIP endpoint. I like how you showed the whole process, from the call arriving at the Amazon Connect PSTN number to it being transferred to the SIP destination. The ability to send the original calling number and name as part of the SIP header is a great feature, as it allows the receiving party to see who is calling them. Overall, this is a well-made and informative video.

How does this extension know about my Callmanager?

Do you support Calabrio?

How can I test this it in my Citrix ?

Is it possible for us to create a conversational AI bot with Amazon Connect?

How can I create a conversational AI bot using Amazon Connect?

Can we record direct SIP calls in Amazon Connect?

Does this solution support SSO?

Why Teams doesn't support Cisco UCCX?

What licenses do we need for this solution?

I did not know that I can not use Microsoft Teams as a third-party phone but you can use it on Cisco UCCE and PCCE. Thanks for this great feature, will try soonest possible.

How could you answer a call using a keyboard key

Great feauture 👏👏

Can you show the calling number and the calling name for calls from SIP to Amazon Connect and Amazon Connect to SIP?

How can we send the call from Amazon Connect to SIP Networks? There is no dialplan in Amazon Connect?

What is the pricing model?

Where is this solution hosted? Is it a SaaS model?

Is this solution scalable? How many concurrent sessions can you handle?

Is there an additional cost on Amazon Connect to use this?

Are there any regional restrictions? Can we use this from any region?

Does this solution use any Amazon Chime SDK services?

Which AWS regions can we use this?

Can we have a trial?

Can you demo this to our team?

awesome

just what we want! thanks!

wow! now we can connect to Amazon!

fantastic!

awesome. just what we needed! ❤

fantastic. exactly features we need.

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looks great

fantastic

Is the calls recorded via connect

Sounds really interesting, we may try it, do you provide trials? We may purchase after trying it.

Fantastic

Do we need to install anything on the agent's PC?

Brilliant

So what are these third-party phones? They can be Comstice Mobile Agent app, Comstice Webphone, Comstice Finesse Webphone Gadget and Comstice Desktop Softphone

Would Comstice Webphone be helpful for your company so that agents can work remotely with no VPN, no Cisco Jabber needed? What are the other challenges you have in your Cisco Contact Centers UCCX, UCCE and PCCE?

What are your challenges with Amazon Connect today? Are you able to move your company's telephony into Amazon Connect? How about distributing customer calls to your sales points and franchise network using Amazon Connect mobile apps?

Love softphones!

You can monitor individual calls waiting in the queue at Cisco UCCX, UCCE and PCCE contact centers, including Caller ID, Called Number, Queue Name, Duration and Call Variables. Comment down below if you would like to get a trial on-premises.

How are your call center agents monitoring queue activity? Do they have any visual and audio alerts for the calls waiting? Using Comstice Ticker, they can monitor the queue activity, get audio and visual alerts easily. Comment down below about your business challenges on Avaya Contact Centers.

What are your plans for Cisco Finesse in 2021 and beyond? Are you planning to use it remotely or have any thoughts to move to cloud call center services? What are your business challenges in customer experience management? Are you endorsing Inbound Selling? Comment down below and we would be happy to help.

Great tips, thanks 🙏

awesome 👌

This is fantastic, can we please look at this together.

fantastic.

Let us know your remote working scenarios and challenges and we would be happy to help? Are you looking for a single desktop app for Finesse and VoIP? Having difficulties with real-time audio softphone apps in Citrix? Comment down below and we can share our experience with various remote working scenarios.