Avaya Aura Agent Portal with Built-In Webphone and No VPN

Your agents can have a cloud call center experience without moving anything to the cloud; running everything on-premises. Comstice Avaya Aura Agent Portal offers a webphone and agent login, state change and call control features by integrating with Avaya AES. Using 2-step login process and IP whitelisting, you can have all the agent experience in the web browser while hosting everything on-premises..
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[@daphneaegean]

What licenses do we need for this solution?

[@ComsticeInc]

You will need TSAPI basic license for each agent who want to use Avaya Agent Portal. For the real-time feed, you will need RT_Socket license which is per server. So you will need 2 x RT_Socket license.