Hi there, Thanks for the comment. Yes this can be done by registering the remote in mode 2 of programming. This will allow you to register each button individually. If you originally registered this in mode 1, then it will have automatically assigned both channels of the remote (button 1 as SBS, and button 2 as Pedestrian opening). If you have this remote learnt already, then you will need to delete if from the memory first, and then code it in via mode 2. To delete the individual remote, press and hold the learn button and keep pressed. As soon as the green led lights up on the receiver, simultaneously press and hold the button on the remote until the green led on the receiver flashes 5 times. This will confirm deletion of that remote. Note; you must keep both the button on the receiver held as well as the button on the remote in this process. You can then move on to programming just one channel from this remote back into the memory on the receiver. Press the learn button on the receiver briefly just once and release. The green led should be flashing once per second. Whilst it is flashing once per second, press and hold the channel on the remote you wish to learn in and keep this held until you get 3-longer flashes on the receiver. Do the same again at the receiver for the garage, but make sure to use channel 2 of the remote to learn in else you’ll have the same button opening both gate / garage at the same time. For more information on remote programming for this board, please see the below link to the section for remote learning on the MC824H: kzbin.info/www/bejne/jqKug6CZjayspM0 If you have any further queries, please let me know. Many thanks Dave Blake UK Product Manager - EasyGates Direct

@@EasyGatesDirect Thanks for the very quick response. I did watch indeed the programming video but didn't get the point on how to plug (and so program the remote) the wire coming from the garage door motor and then how to assign the 2nd button to this point. In fact the contact is a simple NO contact with the 2 wires. For now my remotes are only programmed for the 1st button that make the open - stop or close of gate. Wonder if that's even possible to operate as such with this board (one button to manage the gate and the second to operate the garage door motor)..

Hi @mrqwerty65. Thank you for your response! Glad to hear that our video helped. If you require any further assistance, our friendly technical team will be happy to assist. You can get in touch via our contact page at the following link www.easygatesdirect.co.uk/store/contact-us/. Kind Regards, The EasyGates Direct Team

Hi @MsPepemc,, Thanks for the comment. We would suggest you carrying out a full deletion on your garage operator. This process will be different from system to system, but if you let us know the model of your operator, we can help find this out. we would also then recommend resetting one of the existing remotes before learning these back into the operator. To reset the transmitter with a new code, please see the below instruction on how to do this. Each hand transmitter button is assigned to a new radio code by means of the following steps. 1. Open the hand transmitter housing and remove the battery for 10 seconds (see section 5.1). 2. Press a circuit board button and keep it pressed. 3. Insert the battery. - The LED slowly flashes in blue for 4 seconds. - The LED flashes rapidly in blue for 2 seconds. - The LED is illuminated blue for a long time. 4. Release the circuit board button. All radio codes are newly assigned. 5. Close the hand transmitter housing. We hope the above information helps! Any other queries, please let us know. Many thanks The Easygates Direct Team

Hi John, There are a couple of options for you to keep your gates open for this scenario. Firstly (and most common), would be to latch a contact across the ‘OPEN’ terminals on the control panel. This will send an open command, and hold the gates in the open position until removed. One of the more popular products to use for this is something like a latchable key switch. This will allow you to manually override this as and when necessary, without the need to constantly go into the control panel. Alternatively, if you have a remote programmed in a step-by-step mode, if you were to press the button on the remote before the gates reach the fully open position, this will send a ‘Stop’ signal. Because the gates aren’t fully open at this point, the auto-close function will not kick in. Supposing the gates are 95% open, this is usually a quick solution for the gates to hold open for a longer period without the need for any 3rd party products. We hope the above helps! Any other queries, please let us know. Many thanks The EasyGates Direct Team

Hi Juan, With regards to the flashing output duration, there is a feature in level 1 of the programming settings to enable ‘Pre-Flash’. This will set the flashing lamp output to start 3-seconds before the gate operates. The main purpose for this output is to signal to users that the gates are in operation, and so will only output 12V whilst the gate are carrying out a manoeuvre. If you require an output to be sustained for a longer period, then you could always utilise one of the other outputs such as ‘OGI’ (‘SCA’ on older models). This will output 24VDC and will only turn off when in the fully closed position. In all other positions, the outputs will be as follows: Opening manoeuvre - Slow flash Open Position - Light On Permanently Closing manoeuvre - Quick flash The other alternative would be to change the output configuration using either the OVIEW programming tool, or the BIDIWIFI (see out other videos on these tools). This will enable you to change the parameters of the output settings and change the behaviour from a flashing warning light to a courtesy light output. This will come on for a set time period as soon as an operation commenced, or you could even program a channel on your remote control to turn this on without the need to open the gates. I hope the above helped! If you need any further advice, please let us know. Many thanks The Easygates Direct Team

Hi Victoria, I can see you have emailed our technical team. One of the technical members are writing up a response and will get back to you shortly via email. Kindest Regards, Joe

Hi @catalinaga, Feel free to get in touch with us through 01384 569 942 or email us at [email protected], and we'll be delighted to assist you. Thanks.

HI @constantinosstavrou8997, Feel free to get in touch through 01384 569 942 or email us at [email protected], and we'll be delighted to assist you. Thanks.

@alexanderabramov974, Thank you for your comment. We're delighted to help. Please don't hesitate to reach out to us at 01384 569 942 or [email protected]. Thank you.

Hi Serkan, Yes a maglock can be used with this system, however, the accessory output on this board will only cater to 200ma. We recommend utilising a separate PSU for the maglock, and then switch the supply to the mag through a relay which is triggered from the ELS output on the board. If you use a 12V relay, you’ll need to wire the 12V input contacts to ELS on the MC800. Then take the + from the PSU to the N/C contact on the relay. Then come from the COM on the relay to the + on the Maglock. Then take your - from the PSU directly to the - on the maglock. When the gates are triggered to open, 12V will be supplied to the relay which will open the NC / COM circuit, and hence drop the power to the maglock. Hope this helps! If you need any more info on this, please let me know. Many thanks The Easygates Direct Team

Hi Mato, It sounds to me that the PCB is conducting a force reversal. The simplest way to identify the issue would be to look at the ‘BlueBus’ LED as this doubles as a diagnostic indicator. Normally, this would be flashing a steady green once per second. However, when a fault is present, this will change to a series of red flashes. If you could count the number of flashes between each pause, this will inform us of what the problem is. 3 flashes is a force reversal by inherent obstacle detection. This usually only presents itself when the forces are either set too low, or when the motors are drawing too high of a current. If the motors are having to work too hard to pull the gate open, it may be down to an installation issue with the positioning of the motors relative to the hinges. I should first diagnose what issue is present, then maybe contact our technical team for a solution. We normally ask for images of the installation to better help diagnose the issue. Many thanks The Easygates Direct Team

Hi David, We usually see this when the gate being set up is for a single leaf and so only requires 1 motor output. If you only have one motor connected, then you will need to make sure the output used is ‘Motor 2’ and ‘ENC 2’. If you are currently using M1 output, then this is the behaviour I would expect to see. By Switching this over, this should overcome this issue you are having. If this doesn’t solve your problem, let us know and we’ll be happy to help. P.S. Make sure to revert the polarity to how it was to ensure the gate runs to the close position first when learning the limits. The Easygates Direct Team

Hi @heuguyheuguy9725, Thank you for your comment and interest in our video! We appreciate your request for a French translation. At the moment, we're focused on creating content in English, and unfortunately, we don't have the resources to provide translations for all our videos. In the meantime, we hope you still enjoy the content, and if you have any other questions or suggestions, feel free to let us know. Thanks again for your support! The Easygates Direct Team

Hi Leslie, Firstly I would need to check the model of the remote control that you have. Is this the Nice ON2E or ON3EBD? (Model ref should be on the back of the transmitter). Usually, if there is anything preventing a remote being coded in, it would be on the receiver side. This could be something like the receiver being blocked by a PIN code, or that the remotes have been engineer coded. However, this is usually indicated via the LED on the top of the receiver, not the transmitter. If you could let me know the transmitter model, we should be able to help get you a bit further in programming this up. Many thanks. The Easygates Direct Team

Hi James. Thank you for your response! Glad to hear that our video helped. If you require any further assistance, our friendly technical team will be happy to assist. You can get in touch via our contact page at the following link www.easygatesdirect.co.uk/store/contact-us/. Kind Regards, The EasyGates Direct Team

Hi James, It sounds like the control board is not recognising the photocell connection. Can you verify which connections you have these photocells connected into, and that you only have one set wired into the designated input? Were these working previously? If they were working previously but have just gone down, then I would start by looking at the wired connections for any blackening on the ends which may indicate moisture in the cable. Being a data signal, any interference on the circuit may affect the signal being monitored by the board. So even though there is voltage present on the cells, the data may be being lost by a capacitance fault in the cable. If the above is the case, either try another pair of cables back to the board, or strip the existing pair back to clean copper and make off back to the cells, then repeat the programming procedure. If you’re still having issues, let me know a bit more info that I’ve asked above and I’ll see what I can do to help get you back up and running. Any other queries in the meantime, just let me know. Many thanks The Easygates Direct Team

Hi James, To program the 94335E (bear paw remote), you just need to press CH1 once and release, then press the button on the fob you wish to learn in. In the video I show this at 19:35 (after the programming of the later fob version). You do not need to do anything with the 94335E fob prior to programming this into the board. Hope this helps. Any other queries, please let us know. Many thanks, The EasyGates Direct Team

Hi James. Thank you for your response! Glad to hear that our video helped. If you require any further assistance, our friendly technical team will be happy to assist. You can get in touch via our contact page at the following link www.easygatesdirect.co.uk/store/contact-us/. Kind Regards, The EasyGates Direct Team

Hi James, The explanation of the potentiometers / trimmers is at 2:05, where I discuss the logic of each. Do you mean the motor connection to the board? Many thanks The EasyGates Direct Team

Hi There, The remote controls can be individually deleted from the receiver, but you will need to have the remote to hand in order to do this (lost / stolen remotes cannot be deleted individually without defaulting the receiver). To delete an individual remote, you will need to go to the receiver (with said remote), press and hold the ‘learn’ button on the receiver until the LED lights up solid (oval button on the side for older OXI receivers, or button on top for the newer OXIBD). Whilst the LED is lit, simultaneously press and hold the button on the remote you wish to delete (must be whilst the LED is lit on the receiver and the learn button is still being pressed). You should then see the LED flash 5 times which indicates the TX has been erased from the memory (all other transmitters will continue to operate as normal). I have created a full tutorial on the OXI / OX2 receiver which shows this procedure that can be found here - kzbin.info/www/bejne/pXTWhKpop5x4ebs. If you have any further queries relating to this, please don’t hesitate to get in touch.# Many thanks The EasyGates Direct Team

@user-zc9jz2kn4g, Thanks for your comment. To configure the inputs and outputs on this panel, you will require either the Nice Oview Programming tool, or the Nice BIDI WIFI. These devices will assist with the full programming of the board as well as configuring inputs / outputs which are not accessible from the basic programming via the panel buttons. If you require any more information on the programming with the Oview or BIDI WIFI, please see below links. BIDI Wifi Setup: kzbin.info/www/bejne/j4jGh5-cm5amg6s OVIEW Programming (MC824H): kzbin.info/www/bejne/hIKokpKDiJx3ldE

Hi @dagandanny, Unfortunately, the part you are referencing is no longer manufactured by Chamberlain Liftmaster. This is namely due to the age of the model that this fits. Apologies we could not help you with this enquiry. If you have any other queries, please let us know. Many thanks The EasyGates Team

Hi, thank you for your comment. You can find instructions for programming time commands from the OVIEW device in the OVIEW product manual at the following link: manuals.easygates.co.uk/nice-oview-manual/. Go to pages 7 & 8 for step-by-step instructions on how to do this. If you require any further assistance, please get in touch with our technical support team using our contact page at the following link: www.easygatesdirect.co.uk/store/contact-us/. Hope this helps!

Hi. Thank you for your comment! Glad to hear that you liked the video. Please get in touch with our technical support team directly via our contact page at the following link: www.easygatesdirect.co.uk/store/contact-us/. We will go through some troubleshooting steps with you to identify the issue. Hope this helps!

Thank you for your comment. If the remote is not operating the gate, then you would be best to check the LED flashing next to ‘Bluebus’. If there is an error present on the board, then this will act as a diagnostic LED and flash a number of times to indicate which fault is present on the board. For example. If the LED flashes red twice, there is a photocell error. 4 times would indicate a ‘Stop’ circuit fault. Check whether the LED status changes on the Bluebus input, and refer to the error table in the manual for a full list of faults that could possibly being displayed.

@@EasyGatesDirect Absolute class, the only team in the UK who would translate an Indonesian comment and still provide support. Give these men an award! xD

Hi, sorry to hear that you are having issues setting up your BiDi WiFi module. First of all, make sure that the BiDi is plugged in properly, you should see some LEDs. Secondly, try entering the codes manually instead of scanning the QR code as you are given two options. Try these two troubleshooting steps first, and if you continue to have problems with the set-up, then please contact us using the details at the following link for further free technical support www.easygatesdirect.co.uk/store/contact-us/. Hope this helps!

Hi. Thank you for your comment. If you need any free technical support, you can get in touch with our support team via our contact page www.easygatesdirect.co.uk/store/contact-us/. Kind Regards, The EasyGates Direct Team

Hi. Yes, the two button and four button remotes can be cloned/copied. As long as the remotes are the same model of remote. Kindest Regards, The EasyGates Direct Team

Hi. Thank you for your comment, glad to hear it! If you need any free technical support, you can get in touch with our support team via our contact page www.easygatesdirect.co.uk/store/contact-us/. Kind Regards, The EasyGates Direct Team