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Пікірлер
@tamstudiosapac 18 күн бұрын
This is great ! Thanks!
@EdgarsDudinsAccenture Ай бұрын
For everyone to be aware, it takes some time for the integration to make export for specific recording based on policy. So if you do not see it immediately, give it some time.
@tazzywazzy1252 Ай бұрын
Hi team ! We have recently launched Genesys in the business , just the webchat function for now , we cannot find any shortcuts/ shortkeys to use while we are on a chat, for instance , ending a chat , we have to use the mouse to then click on the “end “ button . Pls team give us some cool keyboard shortkeys/ keyboard shortcuts
@GenesysCommunity Ай бұрын
Hi, congratulations on your launch. This would be a great question to ask in the community. Cheers!
@tazzywazzy1252 Ай бұрын
@ how do I do that? I’ve checked all the community articles , and no one knows the answer
@GenesysCommunity Ай бұрын
@@tazzywazzy1252 I asked the team and think this would be an enhancement request for our Ideas Lab, but it never hurts to ask. Here is the website for our main community, you can ask the question and see what advice/ideas members have to offer: community.genesys.com/home. Know.Genesys.com also has unified search across Genesys sites, so it may be a good place to look as well.
@happyj313 Ай бұрын
Awesome video . Go Detroit!!!
@shaf2027 2 ай бұрын
⚡
@cyvilok1981 2 ай бұрын
Thx for the update
@cyvilok1981 2 ай бұрын
Hi, I'm from India. Thx for this gr8 video. One query - is there any cost implication involved with Agent Multi-Panel Workspace ?
@GenesysCommunity 2 ай бұрын
No. It comes with the product. If you have any further questions, please join the community! We would love to have members from India!!
@MilapPatel-r8v 2 ай бұрын
anyprototype git code available>? Please share if any.
@GenesysCommunity 2 ай бұрын
Hi, this channel is not moderated. Please ask in the developer.genesys.cloud/forum/
@alejandrasoto5608 2 ай бұрын
Esto seria como construir la aplicación con genesys cloud o Desarrollar una integración de marco integrable??
@GenesysCommunity 2 ай бұрын
It's a demonstrates how to drop a compact PureCloud (Genesys Cloud) client UI into any web application using the Embeddable Framework. You’ll learn about some valuable integration features, such as click to dial and metadata exchange, and how they can be tied into the application. If you have any further questions, please join Community.Genesys.com for guidance. Cheers!
@MichealMcComber 2 ай бұрын
you should have faded out the background music so the focus is on your Matt and your interaction with Amanda. When you are hearing impair that background music is off putting
@phillipe.correia 3 ай бұрын
Nice video, would be nice when you approach work automation to describe best practices on tracking events and how to avoid the accidental overflowing of data caused by triggers which can lead to conversations being flagged as toxic. Also nice to approach the limitations of how many individual items can be tracked per event and how many of those can be contained in a single condition/statement.
@GenesysCommunity 3 ай бұрын
Great response, Phillipe! If you'd like to paste this comment into the thread below, we'll be happy to ask the experts about this for the next episode! Link: community.genesys.com/discussion/request-for-informationfeedback-on-ai-connect-for-google#bm87070a5a-3b41-48e4-9a1e-fb62cbde43c6
@GenesysCommunity 3 ай бұрын
Hey Phillipe, we just covered this topic on a new episode of the Q&A Show! You can watch here: community.genesys.com/discussion/genesys-cloud-qa-show-all-about-work-automation#bm41681f13-0bc9-46db-897f-41b525ec256a
@kollipararamya9524 4 ай бұрын
Yes videos are very helpful to us to learn new things and also please share any companies vacancies for this genesys cx it is also very helping to us
@GenesysCommunity 4 ай бұрын
Hello! Are you looking for our job openings? If so, here is a link to our careers page: www.genesys.com/company/careers
@949surferdude 4 ай бұрын
Can you please do a "how to compose and work with expression" tutorial on your next show. I'm not a coder and I'm struggling to understand expressions. I have read the articles in the Resource Center and would love a working session on this subject.
@GenesysCommunity 4 ай бұрын
We will run it by the team. Thanks for the suggestion! Also, join the community, we normally post in there to ask for questions like this.
@GenesysCommunity 4 ай бұрын
The team wants to know "what type of expressions are you referencing: Architect, data actions, Number plan, etc.?
@kollipararamya9524 4 ай бұрын
@@GenesysCommunity thank you it's also helpful for all job holder's
@kollipararamya9524 4 ай бұрын
@@GenesysCommunity yes we are going through this community
@949surferdude 4 ай бұрын
@@GenesysCommunity Hi, Architect expressions. For example the logic behind creating expressions how they interact with variables. How to create one from scratch like needing a expression to check a Ani for spam calls blocking or more complex like expressions used in Decision actions. Also, how to read a already written expression that is done by someone else. Ty!
@Behappy-no7bv 4 ай бұрын
is this similar to genesys CTI , or is there any other step to integrate genesys CTI in any web app or crm tool
@GenesysCommunity 4 ай бұрын
Hi! This channel is not moderated, but you could ask your question in the Genesys Cloud community: community.genesys.com/communities/genesyscloudcx?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4 Or you could try the Genesys Knowledge Network as well: know.genesys.com/home?product=genesys-cloud-cx
@mohak1938 4 ай бұрын
could have turned off the bldy music
@GenesysCommunity 4 ай бұрын
Thank you for watching the video and your response. We will consider your suggestion in the future.
@949surferdude 5 ай бұрын
Can you do a video on working with expression for beginners?
@GenesysCommunity 5 ай бұрын
Hi! This channel is not moderated, but you could ask this question in the Genesys Cloud Community and perhaps it will be considered for a future episode! Link: community.genesys.com/communities/genesyscloudcx?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4
@Loantran-en3bo 5 ай бұрын
I am trying to implement webhook integration but I noticed when I try to send message from genesys it is not calling the webhook
@GenesysCommunity 5 ай бұрын
Hi there! This youtube channel is not moderated, so I would check the Genesys Cloud Developer Community: developer.mypurecloud.com/forum/ Or you can search the Genesys Community for answers as well: community.genesys.com/. Thanks!
@porrivmi 5 ай бұрын
Hi i found the comunicationID is the peerID and works thanks for all.
@porrivmi 5 ай бұрын
Hi thanks for the respond to me question, do you where i could find the comunicationID ( in message conversation)? thanks for all you are doing a great job.
@GenesysCommunity 5 ай бұрын
Looks like you found this answer in the Genesys Community! Awesome!
@Toilo 6 ай бұрын
Good morning, I would like to know if it would be possible to store incoming telephone numbers from the switchboard. I would like to be able to store them to later distinguish them from calls that could not be answered. Thanks and cheers
@GenesysCommunity 6 ай бұрын
Hello! This channel is not moderated, but our communities are, so please join the Developer or community.Genesys.com forum and post your question there!
@SomikMukherjee 6 ай бұрын
The Archy cannot be used for bulk uploading new utterances as we need a valid guid for the new ones which we can't get. Kindly clarify.
@GenesysCommunity 6 ай бұрын
Hey Somik, this channel is not moderated, but our Genesys Cloud Community is. Please post your question there (feel free to reference this video) and hopefully you will get an answer soon!
@cmverma258 7 ай бұрын
Without token how are u access amy api
@GenesysCommunity 7 ай бұрын
Hey there! This channel is not moderated. This would be a great question for Genesys' Developer Community. They produce this video series. Cheers!
@edgarsantos801 7 ай бұрын
Excelente video. Ayudó muchimo
@TheFlocka89 7 ай бұрын
Love this!
@arctixilva1620 8 ай бұрын
Congrats, Ashley!
@JeanLam-s8d 8 ай бұрын
Thank you for answering my questions. Quan T
@izeckmcrae8054 8 ай бұрын
Thanks for the help on the transcript dialect! Does this mean that I'll need to establish phone trunks for each language that we support over voice? Any further documentation that I can reference for this? Thanks!
@GenesysCommunity 8 ай бұрын
Glad the video was helpful! This channel is not moderated. Please ask your question in the community. You can also search know.genesys.com to see what documentation exists across Genesys' various sites. Cheers!
@rohitkadam4678 9 ай бұрын
Getting error: The bot session has failed.
@GenesysCommunity 9 ай бұрын
Hi! @GenesysCommunity 5 days ago (edited) Hi! This would be a great question to post in the Genesys Cloud Main community to get an answer! community.genesys.com/communities/genesyscloudcx?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4
@sushmithab9822 9 ай бұрын
Hey, I have Genesys cloud account as part of my work, I tried to access the trainings on beyond cx but I get error as " sorry for inconvenience we are not able to load content at this time due to technical difficulties" If I try to access any specific training it says " an active beyond subscription is required" What exactly is the issue..but I have signed through my Genesys account
@GenesysCommunity 9 ай бұрын
Sorry you are having this issue. Please contact Beyond directly. [email protected]
@SpartanDemiGod 9 ай бұрын
Does the genesys bot connector only support messaging or does it also support a voice interface ?
@GenesysCommunity 9 ай бұрын
Hi! This would be a great question to post in the Genesys Cloud Main community to get an answer! community.genesys.com/communities/genesyscloudcx?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4
@sheneedavis6630 9 ай бұрын
How do I get back to the default status message "what's on your mind?". It will not save back to the original
@GenesysCommunity 9 ай бұрын
Hi! This is a great question to post in the Genesys Cloud community and/or search whether it's already been answered: community.genesys.com/communities/genesyscloudcx?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4
@fsurick1 9 ай бұрын
When will the WebRTC diagnostic application become available for FedRAMP environments?
@GenesysCommunity 9 ай бұрын
Hi! If you join the Genesys Cloud community, you can read the release notes that will tell you this type of information. You can also ask that question directly into the community as well: community.genesys.com/communities/genesyscloudcx?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4 Another option is to search the Genesys Knowledge Network for this information: know.genesys.com/
@peterlapic6761 10 ай бұрын
What background video was Maxim using?
@GenesysCommunity 9 ай бұрын
Hey! His background is from Adobe Stock.
@abhinavdev3980 10 ай бұрын
Can you help me to support end to end Genesys cloud Tutorial from beginning
@GenesysCommunity 10 ай бұрын
Hi! This page is not moderated, but if you'd like to post your question in the Genesys Community, you may find your answer there! Link: community.genesys.com/home
@GenesysCommunity 10 ай бұрын
Hi! If you are looking for tutorials, you can find all of training on Beyond: beyond.genesys.com/explore/ If you have any questions about training, you can contact them through the Beyond site or ask our Certification and Training Community found here: community.genesys.com/communities/certification?CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb Hope that helps!
@zep5960 10 ай бұрын
Is Voice AI Assistance avaialable NOW (28/3/2024) or is it in Beta?
@GenesysCommunity 10 ай бұрын
Hi! This is a great question to ask in the Genesys Community for Genesys Cloud to get an answer: community.genesys.com/communities/genesyscloudcx?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4
@GenesysCommunity 10 ай бұрын
Also wanted to add that if you are interested in Genesys Betas, you can see what betas are live and accepting registrants on our Community's Beta Board: community.genesys.com/communities/genesys-cloud-beta-hq/beta-board I looked up the Voice AI Assistance on the beta board and didn't see it listed yet. But if you keep your eyes on that page, we update it regularly!
@hariporandla8044 10 ай бұрын
Great info about data actions and how to process the json response in architect. Super helpful
@GenesysCommunity 10 ай бұрын
Glad you enjoyed the video!
@vmadmin 11 ай бұрын
isn't this webhook dangerous? anyone can send any amount of messages since there is no authentication enabled.
@aboutbotsandtech 11 ай бұрын
I am getting resolution error on agent desktop. What should I do. I am doing SIP transfer from another product to Genesys and sending data using SIP headers.
@GenesysCommunity 11 ай бұрын
Hi there, this channel is not moderated, but ask your question on the Genesys Community: community.genesys.com or look for it in the GKN: know.genesys.com. Thanks!
@brentbucey9177 11 ай бұрын
Great information and thanks for answering so many questions. One minor suggestion for future videos, the background music was a little distracting, maybe turn it down a tad. Thanks
@GenesysCommunity 11 ай бұрын
Thanks, Brent. Will do!
@sheneedavis6630 Жыл бұрын
Does Genesys pure cloud have an equivalent to Genesys pure connect's "workgroup directory "?
@GenesysCommunity Жыл бұрын
Hi there! This question has come up in the community a few times. Try searching there or know.genesys.com. Here is one thread I found: community.genesys.com/discussion/in-pureconnect-cic-we-had-workgroup-directories-what-is-the-alternative-in-genesys-cloud?_gl=1*19h9j7x*_ga*MTU4OTYxNDExMS4xNzAzMDIxMTEy*_ga_WMDFV6Y7G2*MTcwNjY0MjEyOS40NzguMS4xNzA2NjQzOTc0LjAuMC4w&_ga=2.2245881.812533779.1706540991-1589614111.1703021112#bm2fe4e254-80ae-4d2f-897f-42db42c7ef32
@sheneedavis6630 Жыл бұрын
Does Genesys pure cloud have an equivalent to Genesys pure connect's "workgroup directory "?
@GenesysCommunity Жыл бұрын
Hi there! This question has come up in the community a few times. Try searching there or know.genesys.com. Here is one thread I found: community.genesys.com/discussion/in-pureconnect-cic-we-had-workgroup-directories-what-is-the-alternative-in-genesys-cloud?_gl=1*19h9j7x*_ga*MTU4OTYxNDExMS4xNzAzMDIxMTEy*_ga_WMDFV6Y7G2*MTcwNjY0MjEyOS40NzguMS4xNzA2NjQzOTc0LjAuMC4w&_ga=2.2245881.812533779.1706540991-1589614111.1703021112#bm2fe4e254-80ae-4d2f-897f-42db42c7ef32
@umaimaadeena6288 Жыл бұрын
can i get the link for the source code please
@GenesysCommunity Жыл бұрын
Hey there! This page is not moderated and we do not have any code to share. You might want to join the Genesys Developer Community to ask.
@manishbansor1 Жыл бұрын
Happy with this presentation. Glad someone stressed on how integration implementation play an important role in any enterprise portfolio.
@GenesysCommunity Жыл бұрын
Thanks for watching! We are glad you found the video helpful :)
@martinrupertbulquerin228 Жыл бұрын
Thanks for this video! it is really helpful! BTW I have a question, how do I "mark as read" the chat conversation when sending a message via our interaction widget? It seems that it isn't marking it as "read" after sending a message via API in interaction widget unlike when you send the message through the Genesys textbox itself it marks it as read for new customer messages.
@GenesysCommunity Жыл бұрын
Hey Martin, this chat is not moderated. To get an answer, you might want to post in your preferred community or check documentation. Thanks for watching the video!