WebRTC Best Practices & FAQs | Genesys Cloud Community Q&A Show

[@brentbucey9177]

Great information and thanks for answering so many questions. One minor suggestion for future videos, the background music was a little distracting, maybe turn it down a tad. Thanks

[@GenesysCommunity]

Thanks, Brent. Will do!

[@sheneedavis6630]

Does Genesys pure cloud have an equivalent to Genesys pure connect's "workgroup directory "?

[@GenesysCommunity]

Hi there! This question has come up in the community a few times. Try searching there or know.genesys.com. Here is one thread I found: community.genesys.com/discussion/in-pureconnect-cic-we-had-workgroup-directories-what-is-the-alternative-in-genesys-cloud?_gl=1*19h9j7x*_ga*MTU4OTYxNDExMS4xNzAzMDIxMTEy*_ga_WMDFV6Y7G2*MTcwNjY0MjEyOS40NzguMS4xNzA2NjQzOTc0LjAuMC4w&_ga=2.2245881.812533779.1706540991-1589614111.1703021112#bm2fe4e254-80ae-4d2f-897f-42db42c7ef32

[@fsurick1]

When will the WebRTC diagnostic application become available for FedRAMP environments?

[@GenesysCommunity]

Hi! If you join the Genesys Cloud community, you can read the release notes that will tell you this type of information. You can also ask that question directly into the community as well: community.genesys.com/communities/genesyscloudcx?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4 Another option is to search the Genesys Knowledge Network for this information: know.genesys.com/