The customers come last nowadays. Appalling. I've yet to meet a good receptionist or customer service p person.

Thank you very much

When an angry customer comes to me, I always have in mind the following (and I try to make the customer to understand this also): It is not me (front desk) vs you (customer). It is me & you vs. the situation.

Very nice video ❤

I have zero reception or hospitality work experience. Tomorrow I'm going for a reception interview, as a replacement for old one (a mutual friend)

Thank you for sharing, i enjoyed this as someone sent this to me and im currently applying for office positions and this is what I want to do and this was helpful for me, my current position i answer phones and stuff and sometimes i can be fast and or asking them to repeat stuff or place them on hold for longer than a minute and i dont answer at the second ring most times , but I do tend to write info down so i can pass it on to my supervisor. I see now that I'm already operating as a receptionist where i am, but thats not the specific role, but I definitely need to master these skills now before I actually transition to a receptionist/admin role because I'm sure it will be alot more answering the phone lol

❤

Great video learned a lot

Thank you listening from Bangkok, furamaXclusive Sukhumvit hotel Receptionist thank you so much for TV the incredible speech and ways to handling Customer.

Great video and great advice 😊

And I subbed ❤

Wow this is great advice! I’m applying for virtual receptionist and I’m brushing up on the info I need to know for the phone interview 😮 any advice? Ps your voice is really professional ❤ps I am unfamiliar with the computer program’s receptionists use, do you happen to know? 😊

I've worked front desk at a hotel for 5 years. I'm being promoted to Front Desk Manager in two weeks. This will be my first time going to a manager role. Any advice?

I'm applying as a virtual receptionist in Elite Concierge, I think the salary is around $3-$4/hr... I hope I pass! This helps me a lot on tips for being a medical receptionist. <3

these videos are very informative and helped me a lot to start my career in this industry.

I totally love it when people come to my desk....but wow when the phone rings.....I forget how to speak in english 😵‍💫

"Right away"

3E: Enunciate with Ethusiam so you can be Effective 🙌🏻~🙌🏻~🙌🏻

Tomorrow would be my first day as medical receptionist I’m so nervous

0:23 which is why we should be paid more! 😏

I have experience as a Receptionist and I love it but, I moved and there aren't any Receptionist openings. Most of the jobs are Receptionist Admin and you are more of any admin and you are not answering the phone very often. I seems that there aren't any companies hiring just Receptionists with busy phones.

Great tips stevie been really bad on reception recently so needed a good few pointers 🥶🥶🥶🥶🥶🥶

Thankyou soo much ill be starting my work nextweek

We need to have more videos from you about this topic try to focus on the Taxi industry, though in my area, I’m looking to start a taxi service looking to change the Taxi business metaphor. I guess you would say I’m looking to change how people think about taxi services. I know the first step is study what Uber and Lyft do and do the opposite pay pay attention to their technology how they treat the public I’m talking about even the people that are crossing the street that aren’t in the sidewalk I’m talking about don’t rush the person crossing the street stop and allow them to cross even if there’s other traffic coming because other traffic coming up behind you sees you stopped in the middle of the road. The most likely will stop as well so it would be really nice for you to do a hour and a half video on this topic.❤

Great tips! 😊 I love the perspectives and adjusting those are the key to success for sure 👏

All excellent points. Thank you :)

Excellent discussion. The customer is always the customer. And, make the experience easy for the customer. Great tips!

great video!

I'm a bit nervous, today is my first day in the Front Office

It sounds perfect for incoming leads. Does it flow this good for outbound leads

👏🏾 🥰 I was beginning to believe good customer service was a thing of the past! I used to work for Amex, and it was a great job! They treat their employees with kindness and respect. And sir, you are so funny 😄.

❤

The hotel or hospitality management courses are so expensive that I can't afford it but my it's really my dream job! Please can you suggest me if it will worthfull to earn a certificate course to get the job

... great ... !!!

this video is great with thank you Steve

I’m former U.S. army about to start my new job as hotel front desk agent

I am soft spoken just started working a s a receptionist....there a complain about that already I feel like I'll loose the job..but after watching this video I'll start the new week with a banger

This answered all my queríes thank you😊

Good stuff.

Hello professor Thank you so much for your help and advice, I really appreciate your job. I wish you happiness and peace under the sky of prosperity. All the best. Your Student from Algeria

My ex manager told me not to write things down. But I did anyway bc that's the way I was trained. Everything you recommended I actually do. 👍🏼👍🏼👍🏼😊

What if English is not my first language? 😢😢 I’m about to start a job as a receptionist and I’m getting scared already of the phones ringing :(

Yes

Rule #1 but you're an introvert 😭

I love this, I have been trying to get our managers on the same page. The early manager T.O is paramount! People do NOT want to spend 3-5 hours buying a car. I tell my staff, to address the the customers concern by saying ( when they do not want to come in) " This is how it works here at Tyrone Mazda, By APPOINTMENT ONLY, we will have the car you are looking at ready out front, while you are on the test drive, I will have your car appraised, when we get back we will have all the numbers ready for you to take home and think about. ( now we really do not want them to go home, however, we do want to put them at ease that they are not going to spend the day at the store.) a Manager conformations for a apt. is 1000% true, this way now multiple people know what's going on, and can make sure everything is ready!! This is graet stuff! This doest take a buy in from EVERYONE. This as you stated should be the CULTURE of the dealership! 5stars to you Steve.

i have been offered a reception job. I am so nervous to accept the job because I am not sure how to handle difficult situations. After watching your video I am more confident and will be reaching back to the job offer. It's a new career path but it will be great to learn about the company's environment.

I will never be a customer service representative I am a huge proponent for an eye for an eye. You come in with an attitude I reciprocate

Thank you for this video and tips. Starting as a receptionist next week and super anxious

This video makes me 😬 stress.

I have just started a receptionist job at an insurance company. Some of the calls that I get are people who are angry already, and when they're adjuster does not pick up after I transferred them, they call back and demand to speak to someone else. The problem is, sometimes none of the other adjusters pick up their phone, therefore leaving no one to transfer them to. And when I tell them that there is no one to transfer them to and would they like to leave a message, they still hold me hostage. What do I do in these situations without getting rude and hanging up in their faces?