This is a great question! You can certainly make a U-turn with the wire as long as it does not run parallel to itself within 5 feet or curve at sharper than a 90 degree angle. It is important to mention, however, that if this L shaped area covers only your front or only your back yard you would need to use a double loop layout for the system to be functional. Examples of this can be seen in the manual, but if you have any questions please contact our Customer Care team directly!

Thank you for asking about this! Though visually similar, the PBC00-16634 collar is a different model of collar, and is not rechargeable. We're so sorry for any confusion. The manual that came with your collar will have information on changing the battery as well as general collar operation, and if you have any further questions you can get in touch with our Customer Care team directly. We'll be happy to help!

Thanks for asking about this! To unlock the levels above 8, press and hold both left-hand side buttons until the lock disappears. If you ever wish to put the lock back on, press and hold both left-hand side buttons until the lock reappears.

We're sorry to hear you've had difficulty ordering foam filters for your fountain! We would recommend only using PetSafe® branded intended foam filters for your model of fountain. So that we can confirm which filters these would be for your specific fountain, please reach out to our Customer Care team directly.

Hi there! We are sorry to hear that you're having trouble with the tone on your pet's collar. Our team is more than happy to help with troubleshooting to get this resolved! Please reach out to our Customer Care team directly for further assistance.

Hi there! Thank you for asking about this. While the pet door includes a closing panel, is intended for energy efficiency purposes and is not intended to be a security device. We would love to discuss this with you further! Please reach out to our Customer Care team directly for additional assistance.

​ Is a lockable option now available? You should mention in your video that the existing lock assy will have to be discarded and your 'cam type' lock installed. This is not secure nor lockable.

Hi there! Thank you for asking about this! Yes, this litter box is compatible with most litter types, including clumping, non-clumping, and crystal litters. It works best with clumping litter or ScoopFree Premium Crystal Litter, which provides optimal performance for the automatic raking system!

Thank you for your question. The ScoopFree Clumping Litter Box is compatible with most litter types, including clumping, non-clumping, and crystal litters. It is important to note that it works best with clumping litter or ScoopFree Premium Crystal Litter, which provides optimal performance for the automatic raking system.

Thank you for your question! Yes, this litter box is compatible with most litter types, including clumping, non-clumping, and crystal litters. However, it works best with clumping litter or ScoopFree Premium Crystal Litter, which provides optimal performance for the automatic raking system!

Thank you for reaching out to us. This collar does have 10 levels of static stimulation.

Hi there! The Butterfly Fountain only uses one charcoal filter and one foam filter at a time. If you have two charcoal filters, you can save one for when it is time to change the charcoal filter!

Hi there! We are sorry to hear your pup isn't showing any response to the collar yet. This is something our team would love to help with! When you can, please reach out to our Customer Care team directly!

Did you put the filter?

We are terribly sorry to hear you're having trouble with your pets fountain. We would love to help get this working again for you! When you can, please reach out to our Customer Care team directly!

We are more than happy to help with any questions or concerns you may have regarding the SprayShield! Please feel free to reach out to our Customer Care team directly!

Hi there, we are sorry to hear you're having this trouble with your kitty's litter box and we would love to discuss this with you further to determine how we can help! When you can, please reach out to our Customer Care team directly for assistance!

Hi there, thank you for your question. The medium size trailer is compatible with 16" tires and is suitable for dogs up to 50 lbs, and the large size trailer is compatible with 20" tires and is suitable for dogs up to 110 lbs.

Hi there! Our team is more than happy to help you with this. To do so, we will need additional information, as Canada 310 is not a model number for our collars. For the most helpful assistance, please reach out to our Customer Care team directly.

Nous sommes désolés d'apprendre que vous rencontrez des difficultés pour ajuster ces sangles. C'est quelque chose que notre équipe du service client se fera un plaisir de vous aider. Veuillez contacter directement notre équipe de service client pour obtenir de l’aide. (Traduit via Google)

Hi there! Our Customer Care team is more than happy to help determine the replacement parts available for your specific litter box! Please reach out to our Customer Care team directly!

Hi there! We are sorry to hear you are having trouble disabling the power loss alarm. Our team would love to help you with this! Please reach out to our Customer Care team directly via our Live Support here: support.petsafe.net/contact-us/

Thank you for asking about this! We're so sorry to hear you had difficulty setting up your fence. Please know our Customer Care team is always happy to help, so if you have any further issues please contact us directly! If your collar is providing static, it would also be providing tone at the same time. This tone is extremely high pitched, however. This is because it is designed to be at a level best for our dogs to hear, but there are many customers who are unable to hear this tone, or hear it as very faint if they hold the collar close to their ear. For this reason, we recommend setting your flags using the test light tool and your collar held at your dog's neck height. This way you can be sure if your dog is at the flag, they are hearing the tone, and you can train for the tone even though you are not hearing it.

Thank you for asking about this! Yes, you will still be able to open your sliding glass door. The opening will be a bit smaller, however, as the panel will take up some space. If you would like information on the width of the specific panel that would be the best fit for your pets, please get in touch with our Customer Care team directly. We'll be happy to provide information for you!

Thank you for asking about this! These cartridges are not refillable. They are individual cartridges which are replaced as needed without the hassle of refilling. Each cartridge holds around 35 sprays.

Thank you for asking about this! It's very likely going through the pump cleaning steps in your manual will resolve this right away. Since your pump is struggling, we would recommend the extra step of adding a dab of food safe oil (olive oil, etc.) to the propeller blades of the last removeable piece of the pump after cleaning. If you then reassemble the pump and fully submerge it in water, it should come on strongly right away. If it does not, please contact our Customer Care team directly!

Thank you for reaching out, if the mini barrier does not fit your needs, we do have other options. So that we can find what works best for you and your pets please feel free to reach out to our customer care team, as our team would love to help!

If your fountain isn't operating, it's most likely that the pump needs to be cleaned. We would recommend following the steps in the manual to fully disassemble the pump into four pieces, then scrub all four pieces under warm water with soap. If this does not resolve the issue, please reach out to our Customer Care team directly!

We're sorry to hear you're having difficulty with both your fountain and the instructions! Please know our manuals are written by our teammates, with creating the best experience we can for our customers in mind. Your fountain will remind you to change the filter every 3 weeks. If you have already changed your filter and need to reset this timer, press and hold the status light/button for 10 seconds, then release the button.

@@petsafebrand HAHA sorry .. that came out wrong.. the instructions clearly state to not run the device with out water.. but then the step to reset the filter button or light clearly doesnt say remove the BIN that holds the water, and on top of that it doesnt say to plug it in.

Thank you for letting us know the specific difficulty you had with these instructions! In case this is helpful, the filter replacement steps on page 2 of the manual do advise to always unplug the fountain and remove the bowl from the fountain before changing the filter. We're so sorry if this was not seen previously, and we'll absolutely share your feedback on including the step of plugging the fountain back in. We always want our step by step instructions to be as helpful as possible, so we really appreciate you taking the time to share your experience!

We're so sorry this video was not to your preferences! Step by step instructions on how to install this door can be found in the manual. If you have any questions after reading these instructions and viewing this video, please get in touch with our Customer Care team directly. We're always eager to help in any way we can, and we'll be happy to answer any questions you have.

Thank you for reaching out to us. While the system will work with sloped yards, it is beneficial to mention the more intense the slop the more range loss you may experience. If you do have any detailed questions our customer care team is always happy to help!

Thank you so much for asking! This collar adjust the correction level automatically. If you do have any detailed questions about using this collar with your pup our customer care team would love to help! You can reach out to our team here - support.petsafe.net/contact-us

Gracias por preguntar sobre esto. Si necesita vaciar y limpiar completamente su caja de arena, vea nuestro video "Cómo limpiar" aquí: kzbin.info/www/bejne/qaipqnelbZWlbtE

We are sorry to hear you are experiencing this issue with your cat's litter box. While something like this may require a bit of troubleshooting to find the cause an solution, our team would be more than happy to assist. If you would like you can reach out to our team via phone or chat here - support.petsafe.net/contact-us

We're sorry to hear this video was not to your preferences! We'll absolutely be happy to help you get your system working. It is crucial to mention that if the collar you purchased is compatible, it will activate automatically at the boundary once brought near your transmitter. There are many in-ground/wired fence collars that look very similar to our wireless ones, however, so it is vital to make sure that the collar you purchased is compatible. If your collar says UL-275BM or PUL-275, that is an in-ground/wired fence collar and it will not be compatible with your wireless transmitter, so you would need to see if it can be returned to the location of purchase. If your collar has model number PIF-275 or RFA-423, it would be compatible with any fully wireless PetSafe® transmitter. If you have a wireless system and your new collar has one of those model numbers and it is not activating, please contact PetSafe Customer Care directly so we can troubleshoot with you.

Thank you for asking about this! You can pour water into either the bowl or tower section of this fountain. The water can then be refilled at either location as needed when the water level drops over time.

Thank you for asking about this! If you would prefer to align your panel with your sliding screen, this may be possible to do, depending on the design of your sliding glass door. It would also be dependent on design whether you would be able to still lock the glass door; for many doors this would not be possible as the screen may be the 'first' panel, etc. Aligning the panel with the screen is not ideal for most customers as they often switch between using the glass and screen, and there will be a large gap between the panel and glass if the screen door is not used. For this reason as well as variations in door design, it's typically the best experience to install the panel aligned with the glass door. We're so sorry for any confusion.

Thank you for asking about this! Insulated extreme weather flaps are only compatible with extreme weather doors, and would not be compatible with a door that did not originally come with an insulated flap. We're so sorry for any inconvenience this may cause. It is worth mentioning that you can add a second flap to your door for increased wind resistence and decreased temperature transfer. To do this you would sandwich both flaps right up against each other between the flap mounting area on the door and the mounting bracket. For best use of this feature we would recommend positioning one flap slightly to the left and the other slightly to the right for best additional coverage of the opening. If you would be interested in moving to an extreme weather door instead, please contact PetSafe® Customer Care directly so we can see what options we have for you!

We're sorry to hear you're having difficulty with your remote! We'd love to speak with you about this directly so we can troubleshoot with you and see what could be causing the issues you've had. Please contact PetSafe® Customer Care directly!

We are so happy the video helped you and your kitty get started with the SmartSpin! 😊

Thank you for reaching out to us. A detailed layout such as this would be best discussed with a member of our customer care team to find the best solution for you and your pets. If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST or via chat through our Smart Assistant Monday - Saturday 9am - 9pm EST, both methods of contact can be found here - support.petsafe.net/contact-us/