9 ай бұрын
9 ай бұрын
Жыл бұрын
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@slut5797 8 сағат бұрын
Cindy Clawford 😭🩷🩷🩷
@ryanneill2334 3 күн бұрын
We need an updated video with the newest version of the collar.
@petsafebrand 3 күн бұрын
We're so sorry for any misunderstanding; this particular collar model has not changed and is still available. If you have the rechargeable version of this collar, this would be a difference collar with a different kit. Should this be the case, please contact our Customer Care team directly so we can troubleshoot with you.
@ryverwilcox7490 3 күн бұрын
How do you test the same collar but battery operated?
@petsafebrand 3 күн бұрын
Thank you for asking about this! Testing steps for the battery powered bark collar that looks like this one can be found on page 6 of your manual. If you are unable to locate your manual, or you have any further questions, please reach out to our Customer Care team directly.
@TheSatisfiedPig 3 күн бұрын
Will this work for a 20 lb Maine Coone?
@petsafebrand 3 күн бұрын
Thank you so much for asking. While this litter box does not have an exact size limit, it may be best to measure your cat to verify if they will fit comfortably. The dimensions of this litter box are 20.4 x 7.1 x 28.0 Inches
@YXEFlatl1ne 5 күн бұрын
What happens if you short it with too long of wires? Mine wont stop beeping no ma😊tter what
@petsafebrand 4 күн бұрын
We're sorry to hear you're having this trouble with your system. Further troubleshooting is necessary to determine the appropriate solution. Please reach out to our Customer Care team directly for further assistance.
@karidfg8902 5 күн бұрын
Hello What material is the plate on which the food is placed?
@petsafebrand 5 күн бұрын
Thank you for asking about this! The feeder compartment plate for this feeder is plastic. All of our plastic is food safe and BPA free.
@jondepaul2372 6 күн бұрын
Game changer. Just bought one today for my 60 lb mix. Easy to adjust size, even went for a short walk. He kept trying to paw at it, but he will get used to it in no time.
@elpayin1 6 күн бұрын
What I say is, if you are gonna be behind your dog training him all the time, why do you put the invisible fence anyway?
@petsafebrand 6 күн бұрын
Thank you for asking about this! We're so sorry for any misunderstanding on how these systems operate and their intended use. With these training systems, the training is crucial, as it is what teaches your dog how to respond at the boundary. The collar is never intended to "stop" your dog, only to provide a mild sensation that redirects their attention and reminds them of their training. These systems are for use in yards where traditional fencing is not feasible or the best fit; they provide an option for pets to enjoy off leash time outdoors safely while supervised.
@barbmatesich3735 6 күн бұрын
Verbal instructions would be better than annoying music.
@jasonkraatz9574 7 күн бұрын
I’m finding this hoping to see why our BRAND NEW fence isn’t working. The loop light does NOT come on. It’s unacceptable that this already has a major issue when it’s barely been open. Sounds like the transmitter is 🗑️
@petsafebrand 7 күн бұрын
We are sorry to hear you are having trouble with your new fence. Our team would be more than happy to assist you with this. If you would like you can reach out to our customer care team here - support.petsafe.net/contact-us/
@michellelandry5782 8 күн бұрын
How many wireless fences can be created with this system. I know the Guardian GPS tracker does up to 20, but this one doe snot indicate.
@petsafebrand 8 күн бұрын
Thank you for asking about this, Michelle! This particular fence can have one fence boundary at a time. Should you move in the future, you can absolutely fully reset the system and design a new fence, but this unit is not intended to be regularly moved to multiple locations. For multiple locations and/or frequent moves, we would recommend our Guardian GPS tracker system.
@ZaZaZoo22 14 күн бұрын
Does this also help with going down steps? This is the biggest problem I am having with my dog. He’s a big dog and I have had to catch him multiple times and slide him down the steps. It’s just so terrifying for him and I don’t want to subject him to it no more. I was hoping that this harness would help.
@petsafebrand 13 күн бұрын
Hi there, this harness can absolutely help with going down steps! If you need help choosing the right option, please reach out to our Customer Care team directly.
@ZaZaZoo22 14 күн бұрын
I’m frustrated because I finally understand mostly how to put it together but one of the back leg straps doesn’t have anything to connect to like the other one. It has a connector like the other one but there’s nothing to connect it to and it doesn’t look broken. The woman in the video is hiding that side with her hand so I can’t see what it would look like.
@petsafebrand 13 күн бұрын
We're sorry to hear you're having trouble with this, our team is happy to help! Please reach out to our Customer Care team directly for further assistance!
@naders5 14 күн бұрын
I don't get how this works ? Where does the poop go ? It just says throw away the tray ? That means it's not self cleaning ?
@petsafebrand 13 күн бұрын
Hi there! We're sorry for any confusion! The solid waste is raked into the waste trap on the opposite end of the rakes home position. The solid waste stays in the waste trap until it's time to change your tray, leaving the potty area clean for your kitty!
@TylerHemmings 14 күн бұрын
This didn’t show anything. Who in their right mind signed off on this.
@petsafebrand 13 күн бұрын
We're sorry to hear you're having trouble installing your pet's door. When you can, please reach out to our Customer Care team and we'll be happy to help with any questions you may have!
@grahamck 15 күн бұрын
What does it mean if after i wire this up all i get are red lights and I never see a green light?
@petsafebrand 15 күн бұрын
We'd love to troubleshoot with you to see what could be causing this! Please contact our Customer Care team directly.
@slut5797 19 күн бұрын
Dr. Barnaby Bottomsworth
@doglabdogtraining-gus.8873 20 күн бұрын
Can you explain the variable button and why you would use that?
@petsafebrand 19 күн бұрын
Hi there! If you select "Variable" on the Fixed/Variable switch, "Variable" dispenses treats at an unpredictable interval averaging the frequency selected on the treat rate dial.
@Aerow6. 23 күн бұрын
So simple! Thank you!!
@petsafebrand 23 күн бұрын
💖
@johnlee7691 28 күн бұрын
I have bought three of these entire systems. It seems the transmitter keeps breaking. They do not last very long.
@petsafebrand 27 күн бұрын
We're so sorry to hear your fence transmitters seem to be breaking. This is certainly unusual and something our Customer Care team would love to help get resolved! Please reach out to our Live Support team for further assistance!
@YXEFlatl1ne 5 күн бұрын
Does it just beep 247 no matter what?
@caseymyers6178 Ай бұрын
Why is it sending me to a page asking me to pay $89 for a subscription then?
@petsafebrand Ай бұрын
Hi there! We apologize for any confusion, but we're happy to clarify! We have two different GPS systems. Our first GPS option that does not require a subscription is our Guardian® GPS Connected Customizable Fence™ shown in the video here. Our second GPS option that does require a subscription is our Guardian® GPS + Tracking Dog Fence Collar.
@JoeBlack1108 Ай бұрын
Their are no reviews for your product, is it new?
@petsafebrand Ай бұрын
Thank you for asking. Yes, this is our newest fence product, which may be why there are not as many reviews as our other products.
@JoeBlack1108 Ай бұрын
@petsafebrand ok, quick question. What is the smallest yard it would work on?
@petsafebrand Ай бұрын
Of course, happy to answer any questions! This system is designed for yards 3/4 of an acre or larger.
@KaraMareFrigoris Ай бұрын
Круто, хочу такую, мой друг уже не может много гулять со мной
@sandramcpherson1819 Ай бұрын
Once you've worked it out, it's easy, but until you do, i think a slower step by step video would be helpful. Maybe a cartoon type video may help? If all else fails, swallow pride and go to pet shop for help. You could always go to an area where people walk their dogs and wait for someone to come along with the same leader and ask them. Then, have a good laugh about it. Who knows, they may have had the same problem when they first started using it.
@petsafebrand Ай бұрын
We greatly appreciate your feedback! It may be helpful to note that we have a wonderful Support Article on our website that uses step-by-step illustrations on how to use and fit the Gentle Leader here - support.petsafe.net/s/article/How-to-use-the-Gentle-Leader-Headcollar
@MarySouzaAJ Ай бұрын
This has been a nightmare to install. I had a single flap medium PetSafe door that needed to be replaced. It was installed by door company when I purchased storm door. I thought replacing with the extreme weather would be a piece of cake….WRONG! The storm door panel is 1/16 thick. The door company had cut the previous hole smaller and drilled holes to place the door. (Took awhile of me reading directions to realize with this door the screws don’t go thread throw any part of the door.) So now what? Without a thicker door, it tightens at the bottom, but the top of the two pieces hit together long before the screws pull them to touch door so it flops back and forth. Looks like I would have to try and build a box frame to attach to my metal door so it is thick enough for this dog door.
@petsafebrand Ай бұрын
We're so sorry for any misunderstanding about a replacement for your door, Mary! As this is a different model of door from our single flap plastic frame door, it cannot fit doors of the same thickness. We do apologize for any confusion. This door fits doors 1 5/8” to 2 ¼” thick, so you would need a thicker door or to construct a frame in order to install this door.
@esmeraldamiranda5172 Ай бұрын
If I speak very loud around my dog, will this shock him? Or is it only triggered by his barking?
@petsafebrand Ай бұрын
This is a great question! Your dog will never be corrected because of another dog’s bark, loud voices, or a loud outside noise because the dual detection technology in this collar must sense both vibration and sound before correcting.
@malikeve2616 Ай бұрын
day 1 look impossible lol
@KeithCheek Ай бұрын
To short video
@petsafebrand Ай бұрын
Hi Keith! If you need help pairing your collar to your remote, please reach out to our Customer Care team directly for further assistance. We are happy to help!
@AJsHouse-rj2rm Ай бұрын
Mine was working fine until for some reason the thing doesn’t spin anymore. Poor kitty missed out on his meals for 24 hours. Good thing it wasn’t longer. When I try to manually dispense meal the button doesn’t do anything and the thing doesn’t spin. What can I do to fix this?
@petsafebrand Ай бұрын
We're so sorry to hear that your kitty's feeder isn't rotating. We would love to speak you about this further to help troubleshoot and get this working for you again. Please reach out to our Customer Care team directly for assistance.
@jackie-yb4ek Ай бұрын
Unable to install on my own. There is a gap between the sliding glass door and the pet safe glass frame. the petsafe door is not square, using a level straight edge it's easy to see the gap on that door. i bought additional foam waterproof tape to allow the gap to be filled, but the problem remains as the tape is straight, the door is not. By the way, it was also missing a screw in the pre drilled and screwed aluminum frame but i was able to go pick up another. I'm thinking i will need to go back to hardware store and buy a T-shaped trim to attach to the petsafe door so when it closes the gap will disappear? Do you have any other suggestions? So far this has not been an easy nor economical project. At least i had a friend/contractor to help or would have already returned product.
@petsafebrand Ай бұрын
We're sorry to hear you've had difficulty installing your panel! What you've described is certainly very unusual, so we would love to speak with you about this directly to see what could be causing these issues and how we can help. Please contact our Customer Care team!
@BeachGospel Ай бұрын
Does it matter what direction it is installed? My contractor installed it with the flap on the outside as opposed to the inside… with the cover snapping on to the outside. I can’t reverse it because he also painted it to match the door. Is there some reason why the flap and cover should be on the inside instead of out? Thanks.
@petsafebrand Ай бұрын
Thank you so much for asking. While the door can be installed either way, most people choose to install so that the closing panel is easily placed on the inside for convenience.
@fair2middlin Ай бұрын
The swing needs a V8
@NataliaCarrizo-yd6cu Ай бұрын
Hello, I would like to know how to install the plastic pet door in my brick wall. Do you have a training video for that, please? As the instructions only mention installation in doors.
@petsafebrand Ай бұрын
Thank you so much for reaching out. This door is designed to be installed in wood, PVC, metal and paneled doors from 1/16 in - 2 in thick. For walls we would suggest our Wall Entry Pet Door™
@hoganfrazier8670 Ай бұрын
How do you tighten this thing??
@petsafebrand Ай бұрын
Thank you so much for reaching out! Our customer care team would love to help you make the adjustments to your harness. If you would like you can reach out to our team via phone or chat here - support.petsafe.net/s/
@jasonlohorn268 12 күн бұрын
I literally am asking the same question , nothing helps lol
@petsafebrand 12 күн бұрын
We're sorry to hear you're having difficulty with your harness! Please reach out to our Customer Care team directly so we can help provide information on the best size and fit adjustments for your dog.
@stormyhier628 Ай бұрын
So funny I have noticed my cats watching me clean box Now I know what they.are thinking very.funny
@InfiniteTVXQ Ай бұрын
It is set on high and I can't get it to go off high.
@petsafebrand Ай бұрын
We are sorry to hear you are experiencing this issue with your pup's system. Our team would be more than happy to assist. If you would like you can reach out to our customer care team here - www.petsafe.com/contact-us/
@chai848 Ай бұрын
Excellent video you solved the mystery for us thank you
@GuyOnTwoWheels Ай бұрын
How can I add a second receiver?
@petsafebrand Ай бұрын
Thank you for asking about this! If you have the specific system shown in this video, any compatible collar will work automatically with your system after the collar is powered on close to the transmitter within the boundary area. Any of our fully wireless collars would be compatible with this system. If you’re looking at collars at one of our local retailers, you want to check the packaging to be sure the collar you’re considering is compatible, as some of our in-ground collars look incredibly similar to our wireless ones. Wireless collars will have a blue circle on the package with a “wi-fi” style symbol in it, while collars for our in ground systems will have a red circle with a digging man.
@reneelazzareschi9953 Ай бұрын
This is too cute! I really want to do this for my kitty. 😊
@JustinCredible224 Ай бұрын
Do we need to buy replaceable items? Or just dump tray?
@petsafebrand Ай бұрын
This box can be used with either disposable trays or our reusable tray which you would empty and refill.
@cameronhoelzle7696 Ай бұрын
Subscription free? I have only seen it available with a subscription. How do I get no fees!
@petsafebrand Ай бұрын
This particular fence is subscription free! It can be found on our website as well as through many retailers. Our newest Guardian GPS fence with the grey and blue collar is a separate product, and does require a subscription.
@rosalie.e.morgan Ай бұрын
What do you mean by contains no chemicals? No synthetic chemicals? No harmful chemicals? Something else? Obviously it contains chemicals because water and natural enzymes are chemicals. Do you actually provide the ingredients list anywhere? EDIT: Ingredients from the MSDS: Water Viable Bacterial Cultures Octoxynol-9 Ammonium Lauryl Sulfate Soyethyl Morpholinium Ethosulfate Ammonium Laureth Sulfate Propylene Glycol Butyl Ether Tetrasodium EDTA
@petsafebrand Ай бұрын
Hi there! Our Wee Care is an all-natural enzyme-based solution that is safe for people and pets! Our team would be more than happy to provide the MSDS for this product. If this is something you'd like, please reach out to our Customer Care team directly!
@rosalie.e.morgan Ай бұрын
@petsafebrand your support team doesn't respond through normal channels, that's why I asked here. Please link this information from the product page on your website, it should be easily accessible to all potential customers
@petsafebrand Ай бұрын
We're sorry to hear you've had difficulty reaching us! Please know that our phone and chat representatives absolutely answer all contacts as swiftly as possible in the order they are received. During times of high contact volume there may be a wait; we do apologize for any inconvenience this may cause.
@rosalie.e.morgan Ай бұрын
@@petsafebrand I was ghosted months ago. Support told me they would send an MSDS and never did.
@petsafebrand Ай бұрын
We're so sorry for any misunderstanding, Rosalie! Please know that as mentioned above, we do not ever "ghost" any of our customers. We were able to locate a record with your name of reaching out in March of last year not about this specific enzyme cleaner but about the Piddle Place Bio+ treatment. We corresponded several times, and advised that any enzyme cleaner without a scent could be used, and the MSDS was e-mailed to the e-mail that had been corresponding with us. This was sent on March 27th 2023 at 10:16 AM. We have forwarded this again to the e-mail on file, along with an MSDS sheet for this cleaner as well. If you do not receive these messages or have any further questions, please reach out to our live phone or chat support as mentioned above; this contact information can be found on our site.
@DS-wo5hd Ай бұрын
My feeder is blinking blue and you don’t even have an option that shows that’s possible??? My feeder is stuck not connecting to new wifi. I can’t delete the feeder and I can’t successfully connect to new wifi. It blinks yellow as if it’s been reset and then it fails to connect to wifi - stuck in blinking blue. Not dispensing scheduled meals.
@petsafebrand Ай бұрын
We're sorry to hear you're having difficulty connecting to new wi-fi! So that we can troubleshoot with you and see what could be causing this, please contact our Customer Care team directly.
@timmckeown1313 Ай бұрын
Most complicated thing.
@petsafebrand Ай бұрын
We are sorry to hear you are having issues adjusting your pups harness. our team would be more than happy to assist you with this. If you would like you can reach out to our customer care team here - support.petsafe.net/s/
@timmckeown1313 Ай бұрын
@@petsafebrand thanks. My wife email be home soon and handle it 😄. Thanks anyway!
@TeeJayDeluxe 2 ай бұрын
Is it fireproof?
@petsafebrand 2 ай бұрын
Thank you for asking about this! This door is not fireproof/would change the fire rating of your door.
@rubikscuber9277 2 ай бұрын
What do I do if my pets collar boundary is in the same stop no matter the setting. When I set the boundary level to 1 it beeps in the same spot as if I set it to 8. What do I do?
@petsafebrand 2 ай бұрын
Hi there, our Customer Care team is happy to help with additional troubleshooting to help get this resolved. Please reach out to our Customer Care team directly for assistance.
@101less 2 ай бұрын
didn't bother showing how it worked while actually helping the dog through something like climbing... the whole point of the product, I assumed.
@petsafebrand 2 ай бұрын
We're sorry this video was not the best fit for your questions! Though this harness could certainly be used for small steps, it's typically for assisting pets who are recovering from surgery, or are disabled or elderly. These pets have very limited mobility and need assistance with walking within the house and trips outside, etc. If you have any further questions on using this harness, please get in touch with our Customer Care team directly!
@zairagvega6890 2 ай бұрын
How heavy is it? my cats have had stainless steel and plastic fountaines and they always end up flipping them and spilling the water all over, I want to buy one of these but would like to know how likely this is to be flipped and /or moved around.
@petsafebrand 2 ай бұрын
Thank you for asking! Though any fountain can be moved by a determined animal, our ceramic fountains would require more effort than most, as they are heavier than our metal or plastic fountains.
@alannabird8720 2 ай бұрын
I just bought this second hand but i don't know how to work the green remote it says in yellow writing 1 2 3 4 and A and B in green
@petsafebrand 2 ай бұрын
Hi there! Our team is happy to help. Please reach out to our Customer Care team directly for assistance!
@billitackett7216 2 ай бұрын
Helpful! Thank you!