I am following same step but after clicking on button model is not opening

This works. Thank you!

Hey, were you able to make the reference field popup works for the standard record template? Thank you!

worked for me, thank you! Great video, short and concise.

Any idea how to add an impact container refreshing data from other table? Like showing in real time how many cases is this incident related to?

very clear, that's good to know

Hi dear ! Can u pls explain how to hide or grey out "reassign" button from record information tab for only resolved incidents in the contextual sidebar in sow?

Hey man. First, thank you for creating this content. I didn’t get the idea of this field considering that on that “reply all” everybody will be included. And the email will necessarily be sent by the service now company domain. Can you help me to understand this field? Regards.

Fantastic and usefull video ;)

Could you explain how to add the sent email and recieved emails from the Other Records tab on the Sercurity Incident Response Workspace Incident page and display this information on the overview page?

Hi bro but if I want to exlude this botton based on some conditions? Regards

Thanks you helped me a lot!

Hi , can you help me in removing the " personalize form " button on the incident form when we open on one of this lists as shown in the video ?

Hi I saw your video and its very helpful but I have a use case and I stuck in that instead of creating PowerShell script I want to run SSH command using flow so I create SSH script in SSH folder in service now I follow all your step. but I am not getting the response in ecc_queue table I think the issue is in the payload this is the pay load data which I am sending "var value = "SSH .\\scripts\\SSH\\searchUnixAccount.sh " + fd_data.subflow_inputs.user_id; return '<?xml version="1.0" encoding="UTF-8"?><parameters><parameter name="name" value="' + value + '"/><parameter name="skip_sensor" value="true"/></parameters>';" I think there is something wrong with this "SSH .\\scripts\\SSH\\searchUnixAccount.sh "in your video you call PowerShell script in payload. So can you please help how can I call the SSH script

Very, very helpful.. Thank you.

I keep getting the error "Failed to upload video: Unsupported file type." It is however an mp4 as in your example. Any advice perhaps? EDIT: I ended up just embedding from the SharePoint

I'm triggering the notification for the assignment group but it is showing error logs. I.e. for all providers 'notification name' do not have any associated common content or peovider content or default content for the provider chat notification peovider, this provider will not be initialized. I have set the content and it is working fine if the notification is sent to individual user. Any solution to this?

your screen blanks out from 2:26 to 4:13

is the same issue in washingtondc- version as well?

thx mate another gr8 video. Do you have a video how to make IBOUND integration with staging tables, trasform maps, etc etc ?:)

great help! Can you show how to embed a pdf - so users can flip through the pdf in the article body, rather than download the pdf? We've tried doing this with a code, but when we submit or update ServiceNow removes the line of code that include src: and the url. Thanks!

Alternatively, in the catalog item itself, you can go to the ‘Assigned Topics’ related list, and add the taxonomy topic there. This works too, no?

I have question on Templates when added the templates in service operation workspace createing incident & apply the templates but unable to auto populates few fields like state,worknotes ,assigned to ,Can you suggest how to resolve it

will you share how you created this page from scratch?

Thank you!

thx

thx

Just servicenow being servicenow 😅

Waiting for this from long time

Thanks

You can add fiscal calendars to all global tables in the entire instance by creating only 3 records in the calendars_for_package table. This will apply to custom tables as well and any table in the global scope. Calendar: Fiscal Year Package: Global Calendar: Fiscal Quarter Package: Global Calendar: Fiscal Month Package: Global

more content about ESC please :)

I was looking for a solution to this problem with checklists. Thanks a bunch!

It is possible to move the taxonmy to near MY task and My request

thaaaaank you soooo much <3

Hi, I have a requirement to restrict list for groups. How can we achieve it?

worked - still had that issue today; almost 2 years later;

why SN has changed the color of notifications from Red to Blue? Can we change it back to red?

Hi! Nice video! :) I was wondering if you could make a video about how we can edit or delete a work note comment? For both the customer and internal view. I think it strange that it isn't a standard functionality for that, but I know it's way around it. Thanks!

do you know if servicenow or the browser can play an audio sound/alert when a provider notification appears?

Hello, I have a requiremet to show hr cases to the people in the watch list. I am able to show them activity tab, attachments and everything. But I am unable to show the opened person row to them. Could you help me how I can acheive it. thanks,

How can I dyanmically pass the sys ID , i want to run a query on page load and fetch sys ID and then want to pass that sys ID in form data resource

Found this really helpful however i have an issue i am wondering you can help with.. when i click on the visualization it does populate the widget data grid as expected but not with all the records. For example, if i have 150 requested items and i click on "view all" for example, it will only show me like 50 in the list. I am unable to work out why it is not showing the full 150.

hi, is there a way to map subject and body to the item CREATE INCIDENT variables?

I really like that. I must admit that I would prefer that it would be possible to also view the responses on the HR Task directly (in the workspace). I'm actually planning to create a UI Action to view the responses in the workspace.

The issue I'm having with this is that the number doesn't show on the Bell showing a new notification. No clue why.

I have found more value in your videos than many others lately. Keep up the great work!

All the mentioned configuration is done in my instance but still the fiscal options are not available in filter. Any thoughts ?

I'm working for a client where they want their SOW updated. However, when I duplicated the SOW and made a variant, it didn't copy over the Announcements, Upcoming Tasks, Quick Links, or Recently viewed. For you, it looks like it worked. I'm curious, do you think scope has something to do with this? I didn't do it in the Incident management scope your in. I believe I made a variant from Service Operations Workspace Core. Thanks! *EDIT: No difference in scope. They must have changed something between Tokyo and Vancouver. Not everything copies over now.

Thank you, this is great. Will this work on the workspace instead of a form?