The UI Provence is not dangerous if you use it properly. Twist the cylinder door knob and remove the cylinder door from the back of the heater. Take out the instructions leaflet on the base of the heater. Insert a suitable 7 to 15kg butane gas cylinder with a 21mm valve fitting into the back of the heater with the valve shroud facing outwards, and push the regulator onto the bottle with the palm of your hand until it locks. Replace the cylinder door and twist the knob until it locks. Remove the synthetic coals by opening the glass door of the heater and carefully unpack them. Insert the coals into the front of the heater as indicated in the instructions. Twist the regulator knob to the red flame symbol, if you have a Calor Essentials leak detector spray aerosol or soapy water solution, spray or brush this onto the connections and check for bubbles, if any form, wipe it dry and check the connections on the cylinder regulator and gas entry point, and make sure the connections are gas tight by pushing the gas tubing further on to the regulator stub and heater gas inlet, then check again, if there are no bubbles this time round, proceed further with the lighting sequence. Lift the lid, and unscrew the igniter button, then lift out and insert an AA alkaline battery with "plus+" facing down, and rescrew the rubber button down in the opposite way to how you unscrewed it. Don't overtighten the button or crossthread it. Once the button is hand tight as far as it will go, push the heat setting control downward and twist to 2 and hold a few seconds to allow the gas to flow through, then press the ignitor button for a constant stream of sparks, and hold the heat setting knob, until you hear a whoosh sound (the gas igniting), then hold for a further ten seconds for the flame failure device and thermocouple to warm up, then release. You may select the appropriate heat setting 1, 2, or 3 as desired or leave in 2, if you wish. Always check the appearance of the flame everytime you use the heater, if the flames burn tall and yellow with soot, turn the heater off with the regulator by twisting to the green symbol, and allow to cool, then open the glass door and to your right, is a gauzed air intake, it may be clogged by fluff or dust, remove this from the gauzed air intake, then close the glass door and turn the knob to shut, then follow the usual lighting sequence. If the flames burn blue, all is well. If they still burn yellow, there is a more serious problem, and in this event contact Calor Gas UK or if you're in Ireland, Calor Gas Ireland or Calor Gas Northern Ireland for details of a service agent, or the makers of the heater Universal Innovations, for details of a LPG qualified gas service engineer.

No. It would be dangerous to do this, ie risk of heat catching nearby objects, putting them at risk of catching fire.

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Your regulator should be in the off position. Once this is done simply push the regulator firmly down onto the cylinder using the palm of your hand. You should hear the regulator click into position. Once this is done, turn the regulator onto the 'on' position. You should then be able to turn your heater on. Please remember to turn the regulator off when you are not using the heater.

It may need a new burner. Contact Universal Innovations in Ireland, the makers of this heater, they sell spare parts for the Provence gas heater. There is also a gauzed air intake to the side on the gas pipe through the glass door. It may be clogged with dust or dirt which can also cause orangey yellow flames with soot. Remove any obstruction from the gauze, light the heater and see if this solves your problem, if it doesn't, either yourself if you can do it, or a qualified Gas Safe LPG trained technician, can blow compressed air through the gauze and the burner to clear out all obstructions like dirt and dust. Turn the butane gas cylinder on at the regulator, and light the heater with the following sequence - if a good quality AA alkaline battery is already installed and it's not corroded / leaking, press the burner control knob and twist it to 2 with a star symbol and hold down, press the ignitor button and you'll hear a constant clicking of the ignitor, once the burner is lit with a whoosh sound, hold the control knob for ten to fifteen seconds, to allow the thermocouple and safety device to warm up then release and leave in 2 or twist to 3 for maximum heat. You can also use the pilot setting (1) if you just need a gentle warmth. If those steps don't work, order a new burner from Universal Innovations of Ireland and either fit it yourself if you know what you are doing, or get a Calor Gas main dealer or qualified Gas Safe LPG trained engineer to install it.

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There is a gauzed air intake for the burner when you open the glass door on the front of the heater. Try removing any fluff or dust off this, it could be blocking the intake of air needed to burn the gas properly. If, despite removing this, you're still getting a sooty yellow flame, then the heater needs a service. Turn the heater off, let it cool, and book it into an LPG qualified Gas Safe engineer for a service or contact Calor Gas for details of a heater service agent i.e. some of the bigger Calor Gas dealers will service / repair your heater to eliminate the soot problems.

Unscrew the rubber ignition button and lift up. Insert a good quality AA alkaline battery with the 'plus+' symbol facing down and the bottom of the battery facing the spring. Screw down the ignitor button just enough until tight, but don't overtighten or crossthread it.

@@anthonyperkins7556 thank you so much!

That's because your smoke alarm battery is low 😂😂

There are two sizes of butane cylinder valve, 20mm and 21mm, most butane gas cylinders have a 21mm valve fitting but Flo-Gas offers both sizes, 20mm ftting on their blue butane bottle, and 21mm fitting on their yellow butane bottle. You may have be trying to force fit a 20mm valve Butane regulator onto a 21mm valve bottle or vice-versa i.e. a 21mm valve Butane regulator into a 20mm valve bottle. Check what size valve your bottle has then purchase the correct size regulator suitable for your bottle.

jaja

There are a few things you can check, on the pipe feeding the burner, in the front of the heater, there is an air intake masked by steel gauze, check this isn't blocked by dust or fluff. if it is, remove the obstruction, remove the fuel piece and make sure the burner is also clear of anything, then remove any obstruction if any. If all that checks out, close the front door and tighten the door screw to hand tight, then turn on the gas at the regulator, twist and turn the control knob to the second flame position and star symbol, and igniting the heater whilst holding the knob down with the battery igniter, a stream of sparks will ignite the gas and burner, hold in for ten seconds, and release. Check the flames for proper operation. If there are problems, turn off the regulator and let the flames go out, then turn off the heater control knob to the first setting. Contact Calor Gas UK for details of your nearest dealer or Gas-Safe LPG qualified engineer to service the heater.

And when you install a good quality AA alkaline battery into the ignition button, once unscrewed, make sure the plus+ symbol faces downward, and carefully, screw the ignition button, spring facing down until hand-tight. Do NOT overtighten or crossthread it.

Insert a good quality AA alkaline battery with the plus + symbol facing down and base of the battery facing upward. That's usually the way it is installed.

Much appreciated 😊

Contact Calor Gas UK for details of your nearest dealer or Gas Safe LPG qualified gas service technician, they might be able to help as regards servicing or repair.

Contact Calor Gas UK for details of your nearest dealer or Gas Safe LPG qualified gas service technician as they may be able to help with repairs and servicing.

There are 3 settings on the heater, a pilot setting (just a gentle glow), a second proper heat setting (small flames) and the third heat setting (high flames). If you're using the first setting, then all you get is a glow, no visible flame. If you are using the 2nd or 3rd setting, and there are still no flames, the heater might want a service, contact Calor Gas UK for details of your nearest dealer or Gas-Safe qualified LPG engineer, they might be able to help.

@@anthonyperkins7556 Thanks for the reply Anthony but there is no visible flame at all on any of the settings - just different glows. I've tried taking out the coals and vacuuming but to no avail. I'll look for a service engineer as you suggested, and thanks again

Must be a common thing with these heaters seen two for sale with that very same problem. A good gas sparky might fix it, could be a simple enough problem.

The burner and burner air intake on the metal pipe feeding the burner (a gauzed cut out to the right of the burner and fuel piece) might be clogged or blocked by dust on The Gas Centre's Provence gas heater in this demonstration, the flame tops are yellow here. If the air intake on the metal burner pipe is obstructed by dust dirt or fluff, the tops of the flames will be yellow whereas if the burner and air intake is clear of dust dirt and fluff, the burner flame will be blue.

You can get Provence with a choice of log piece or coal piece and you can also purchase these replacement log or coal pieces as a spare part from some Calor Gas dealers or direct from Universal Innovations who make this heater.

Are you releasing the control knob too soon after igniting the heater? You need to hold the heat setting control knob in a few seconds after ignition to allow the thermocouple and flame failure device to warm up. If you are still having problems contact your nearest Calor dealer or Calor Centre and have them look at it and / or service / repair it. Don't attempt to try fix it yourself.

Lmao

It needs a new part I rang the provider for province fire and told me I’ll need to wait till august for the par , there is a blockage in it and was told to leave as nothing I can do only replace the part and it be as good as new 👌

The flame picture is lower and the minimum setting. This unfortunately is the nature of the heater. The flame must travel through the coal bed to appear. On a low heat setting it will not travel as far. Having a low heat setting with a high flame is not possible. The coals will still glow so the effect is still there, it is simply less.

Setting 1 is a gentle glow, setting 2 is low flame, setting 3 is high flame. On the gentle glow, it feels warm but not overly hot, low flame gives a bit more heat and high flame gives a lot of heat but burns a lot more gas from a 12-15kg butane cylinder as a result. Personally on winter nights I find that setting 1 is adequate enough and on chilly spring / summer nights the gentle glow gives just a little pleasant warmth as needed.

@@anthonyperkins7556 l have just purchased one and personally, on the lowest setting there is nothing visually that would indicate the fire is on, and to the touch the iron casting is just warm.Setting 2 shows a slight flame and modest glow.The high setting is however, quite spectacular and the iron casting gets very hot.

You may have inserted the AA battery incorrectly, or the ignition system needs a service. Try reinserting the AA battery the correct way. If you still have no luck contact a Calor Centre or Calor Gas main dealer to inspect your heater and service the ignitor.

You shouldn't move the heater with the control lid upright. Only open it when the heater is still and close it when you have adjusted the heat setting, lit the heater or shut the regulator off.

Hello, When the heater is new it will give off a smell. This smell should wear off after a few hours, and never return. Also, if the gas cylinder is nearly empty there will be a smell. This is the stenching agent being dragged up.

thank you for that, I've used it about four times, for about an hour each time and it was a brand new cylinder. I wonder if I left it on for a few hours at once would the smell go and hopefully never return? Its definitely worth a try, as its quite unpleasant and puts me off using the Provence.

It's just the lacquer the heater was painted with that's smelling, once the heater has been used a few hours it goes.

Hello, You unscrew the ignition button and this reveals the battery. Make sure that this is an AA battery. Kind Regards

@@thegascentre7267 Also, when installing a new AA battery, the plus "+" symbol should face down and the bottom should face the ignitor button spring.

Hi, Yes you can use the Flogas Cylinders. Just make sure they are the Butane 21mm cylinders. I think these are the yellow type cylinders. I hope that this is some help.

yep thats brilliant. my only other concern is that we have a four month old baby..would you say it was safe to have a gas fire on .she isnt crawling yet but my only concern is any gas's or fumes that can be smelt. we are in the country in an old house and even with the central heating on we just get it to around 16/17 degrees. hopefully the insulation being done and a wood burner being installed will help. but upstairs at night when everything is off its a case of seeing your own breath !!!

@Vegan Pete You shouldn't need a carbon monoxide detector, as long there is natural adequate ventilation such as air movement around doors and windows, and as long as the heater is serviced annually by a Calor Gas dealer or Calor Centre, there should be NO problem with carbon monoxide. If the Provence is burning tall yellow flames, then it needs a service, a basic service is indicated in the manual which involves cleaning the fuel piece, cleaning the burner top and making sure the air intake gauze on the gas pipe is clear of any obstructions i.e. dust and fluff blocking the intake of air needed for the heater burner to work properly.