Thx for the video, but this is more of using Avaya Assistant with MS Teams. but unlike the title said intergrade.... at the least integrate to me means let say you have Avaya phone system, not adding Teams to it, the setup/installation.

Outdated, please update or remove.

Wow ... great video, even 2 years later (some of the licence names have been changed). Easy to understand, step-by-step, literally followed the video and had call queue set up and running by the end of the video!

how do you change the name on the screen. I cant find how to do it. I cant find any manuals either

How do you add a pause to a speed dial?

Can i ask, why do you need to create the Team and channel? When you create the call queue could you not just choose a Group that has the users?

All of this to create a call queue? This is messy, I have been using different PBX platforms over years and never seen such a complicated procedure.

I'll buy this Telephone for myself.

Let's suppose we got one business building where 100 businesses are interconnected to the building's Reception team and services (speaker boxes - Announcement Station). With Avaya IP Office Server Edition, we would be able to keep all of them interconnected and also be able to create separated Voicemail Pro Administration accounts for those interested in the management of their own voicemail?

Is it possible to use the same resource account for multiple call queues? Not sure if I'm going about it the wrong way but I am needing to set up a triage so that callers can dial 1 or 2 etc for whatever department they'd like to call. Not having any luck though. Any help from anyone would be greatly appreciated! :)

I'm confused. The cameras are both 4K but only capable of 1080p at 30fps??

. Why there is a pause when u selected the department? u dont see this on different products

Do you have a video on how to make outbound calls from the call queue? My configuration looks fine but it kepts on dropping when i making a calls from a call queue.

Is it possible to update the video?? the licenses that are mentioned in the video do not exist now...

Update, to anyone who is stuck with the updated version of doing this. The updated license name is "Microsoft Teams Phone Resource Account". Then go to Team Admin Center > Voice > Phone Numbers > Select available phone number > click on "Change Usage" at the top > Select Voice App. Then go to Resource Accounts > Select the resource account you created > Phone Number Type = "Calling Plan" > Select the Phone number that pops up from the above step > Select an auto attendent that you created earlier. And that should work!

The hold option is not available in the teams meeting.i.e in the laptop.

any idea how to unsnyc of headset mute button to ms mute button?

Really thanks a lot

This is a very useful step-by-step video. I had been tripping over a few issues and reading documentation and you made it easy.

Those submenu text buttons are freakishly tiny.

For microsoft teams direct routing inbound calls, I am getting multiple 180 ringings from Microsoft teams side despite user is logged in at single device ..Is there a way to restrict multiple 180 ringings to just one

I didnt see how he accessed his Groups that he could log out of??

Fantastic video, just the complete walk through (including the Teams creation at the start) I was looking for to finally get the process into my head. Many thanks for posting.

Why would I want to use the Avaya softphone for calling if I have everything in place to use Teams Client to do the calling?

does the screen have a sleep mode

Appreciate !!!

Quick question, how do I test the feature without waiting for the scheduled hours?

This video helpful. But can you help reply. How can register trial Microsoft 365 Phone System - Virtual User. I follow your lab but can not see the license in Home Purchase services --> Add-ons. Thanks

I haven't been able to locate Microsoft 365 Phone System - Virtual User licenses available for purchase within the Office 365 admin center. Has anyone encountered this before? Has the name of the license changed since the this video was released? This is a very succinct and helpful explanation, thank you!

Extremely helpful video. Was able to not only answer all my questions, but also show me how to easily do it myself, without wasting any time. Thank you!

Great tutorial. If I want to forward calls for a phone number like a hotline, based on different time periods, e.g. 9am-5pm to UserA, 5pm-1am to UserB, 1am-9am to UserC. How can this can be done? Thanks very much!

Is it possible to record breakout sessions? If so, how?

my teams says call could not be completed please help thank you

what can man do if somebody blind ist? there is no botton fast transfer?

I do the exact same thing but it shows call agents 0... What am I doing wrong? I also don't see that exact license name but I did find "Microsoft Teams Phone Standard - Virtual User" license and used that. Any help?

Hello how do we order? I have reached out to Cisco but apparently this solution is not currently available. We need it for our customers. cause we've been getting a lot of Microsoft Teams contact center requests. Please share your contact details.

This video is obsolete and should be removed. If you want to add, remove, or edit the name of a speed dial group in the latest version of Teams you need to go to Chat. On the dropdown next to the word "Chat" choose "Contacts". This will list all of the speed dial groups and is editable. You see, the previous version of Teams was considered too intuitive. So Microsoft being Microsoft went on a quest to make it more obscure...and this is the result.

How to enter an option "1", for example, if I am prompted to enter any of the options to route to the right place"

I dont have Calls options, PLEASE HELP!!

Can you see MS Teams non-ACD users presence awareness (from MS Teams) as a Webex CC agent? This way an agent knows if a subject matter expert (on MS Teams) is available or not before they try to transfer or consult a call with them.

it works for me thank you

Mera setting mein calls option nahi aa raha hain... pc mein.. main isko kaise fix karu??

Is it possible to create breakout sessions before meeting starts?

It still needs internet. Right? And that needs a data plan from your cell phone provider if you are using a phone still? So where is the threat to regular telecom companies like T-Mobile? Thanks!

Hello! how to remove a phone number from call answering rules in teams?

Plz tell me you can use the keypad on the phone to input the transfer number and you aren't forced to use the tiny screen.

Nice work CTI team!

Perfect Tutorial to start ! All needed info to the topic provided in short time ! Very well made => Thanks a lot for sharing

Perfect tutorial

Hi, my incoming call in Teams, don't get ringing volume its silent, please advise how to solve this