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@shuliu4480
@shuliu4480 9 күн бұрын
Thank you for this session! I have problem to get catalog item variables into notification. I searched everywhere but found nothing, but I found the answer here. So easy and straightforward. No need to create a email script. No need to code. Thank you so much!
@robertthedukefedoruk5607
@robertthedukefedoruk5607 9 күн бұрын
You're very welcome. Share with your network :)
@misterspiffy2008
@misterspiffy2008 28 күн бұрын
Thanks Robert for this -- very helpful, although I am still running into an issue with resolving the name-value pairs. The HTML in the received email contains an HTML table with two columns, name on the left and value on the right. The parser is unable to pull data from it. Have you heard of this issue?
@robertthedukefedoruk5607
@robertthedukefedoruk5607 27 күн бұрын
I don't believe the parser is built to do that. It interprets name value pairs as being strings on separate lines.. Name1:Value1 Name2:Value2 Its not parsing through HTML.
@JustinMeadows
@JustinMeadows Ай бұрын
Great job Kathy on this use case! I loved the application, the co-presentation, the editing and I feel like I actually learned something about loan processing. Nice find Robert!
@sandranimmerrichterova9296
@sandranimmerrichterova9296 Ай бұрын
Hi, would this also work for the case where I need to unzip a file that has folders that contain json files (from which I need to create records in SN?) Or is it only applicable if there are attachments directly in the zip file? Thanks :)
@robertthedukefedoruk5607
@robertthedukefedoruk5607 Ай бұрын
No idea what it would do with folders to be honest. You should test and let us know :D
@DerKlinker
@DerKlinker Ай бұрын
It's awesome how you managed to incorporate all of these different processes into one. Excellent work Kathy!
@JeremyBlackston
@JeremyBlackston Ай бұрын
This is an absolutely fantastic use case!
@robertthedukefedoruk5607
@robertthedukefedoruk5607 Ай бұрын
Solid gold
@examforge
@examforge Ай бұрын
Love this. I See so many small to Medium sized firms which really need servicenow but cant afford it😢. There is a huge Potential
@jgriff650s
@jgriff650s Ай бұрын
Love the video. Decision tables might also help manage some of the different loan types! My new favorite.
@robertthedukefedoruk5607
@robertthedukefedoruk5607 Ай бұрын
Totally agree. Given the scope of the course, we didn't quite get to Decision Tables. But I'm happy to see she's thinking subflows already. Not bad for someone with only a few weeks of SN experience.
@jgriff650s
@jgriff650s Ай бұрын
@@robertthedukefedoruk5607 completely agree, nice work.
@robertthedukefedoruk5607
@robertthedukefedoruk5607 Ай бұрын
Are you thinking about getting into ServiceNow? This playlist may help kzbin.info/aero/PLkQDoKoP0MAPkaMOjKCKMXCpAVPv9bWQM
@Allenovation
@Allenovation Ай бұрын
Very nice video! This is why it's awesome to have people from other industries bring their unique perspective into the ServiceNow ecosystem. I also really liked Kathy's retrospectives at the end of the video. Very strong individual!
@robertthedukefedoruk5607
@robertthedukefedoruk5607 Ай бұрын
Kathy is going to make a ServiceNow customer or partner VERY happy. She's spent 2 decades in an industry where mistakes mean you shatter someone's dreams. Her tenacity and attention to detail is peerless.
@2PaweL
@2PaweL 2 ай бұрын
💖💖💖💖💖💖💖💖💖💖
@2PaweL
@2PaweL 2 ай бұрын
💖💖💖💖💖💖💖💖💖💖💖💖
@2PaweL
@2PaweL 2 ай бұрын
💖💖💖💖💖💖💖💖💖💖💖💖
@2PaweL
@2PaweL 2 ай бұрын
💖💖💖💖💖💖💖💖💖💖💖💖
@DerKlinker
@DerKlinker 2 ай бұрын
I liked this video a year ago when I first watched it. Now that I am watching it again to help set it up I like it even more. Thank you for the helpful content.
@robertthedukefedoruk5607
@robertthedukefedoruk5607 2 ай бұрын
That's really high praise! Thank you so much.
@benhainline
@benhainline 2 ай бұрын
Just in case anyone is wondering, if you trying this on a PDI, you need to activate the 'ServiceNow IntegrationHub Professional Pack' plugin via the Instance Action in the 'My Instance' section of the Developer site.
@cbcb3424
@cbcb3424 2 ай бұрын
This is awesome! Been looking for this for months! Big thanks!
@robertthedukefedoruk5607
@robertthedukefedoruk5607 2 ай бұрын
Thanks for taking the time to say.
@CraigTalbert
@CraigTalbert 2 ай бұрын
One of your best videos.
@robertthedukefedoruk5607
@robertthedukefedoruk5607 2 ай бұрын
Means extra coming from you, Craig!
@Vishnuv-jz6uc
@Vishnuv-jz6uc 2 ай бұрын
Good explanation - thank you
@Vishnuv-jz6uc
@Vishnuv-jz6uc 2 ай бұрын
Hey Rob, been in BMC Remedy for more then 9 years thinking to transit to Servicenow - do u have a like a MAP how and where to start my transition
@robertthedukefedoruk5607
@robertthedukefedoruk5607 2 ай бұрын
No. Best thing you can do is go to NowLearning and look at their career journeys. Don't expend the effort on "just thinking about it". The market is flooded with newcomers now. It's going to take you a year of focused effort.
@cveuskens
@cveuskens 3 ай бұрын
Thank you very much Robert, very handy trips indeed.
@DonDomel
@DonDomel 3 ай бұрын
This is the development content I would love to watch more ! Keep doing the gr8 job ! thx !
@robertthedukefedoruk5607
@robertthedukefedoruk5607 3 ай бұрын
Appreciate you taking the time to say so.
@romaro_c
@romaro_c 3 ай бұрын
Thanks, Rob. I just finished the NextGen program, and I have my PMP, ITIL 4, CSA, & I'm working on the CIS ITSM. I also have a few micro certs, including Flow Designer. I have PM experience from Transportation & Logistics. However, my goal is to move into IT Project Management. What roles should I be focused on within ServiceNow given my experience & credentials? What other certifications should I look into? Thanks!
@robertthedukefedoruk5607
@robertthedukefedoruk5607 3 ай бұрын
If you want to move into IT Project management stop doing stuff that has nothing to do with Project Management. You already have your PMP. MANAGE PROJECTS. Don't be distracted by other technical skills you won't use as a PM.
@romaro_c
@romaro_c 3 ай бұрын
@robertthedukefedoruk5607 Got it! Makes sense. Thanks!
@khushbookabra1354
@khushbookabra1354 3 ай бұрын
Hello Robert, I am facing issue to populate the reference field and Date/Time field through Email variable (Name/Value). Any help would be appreciated!
@robertthedukefedoruk5607
@robertthedukefedoruk5607 3 ай бұрын
You haven't described the problem. I suspect its this. The DateTime is probably being picky about format. The Reference field is looking for a sys_id, which the email isn't sending, so you may have to do a lookup based on the name that hte email sends you in order to find the sys_id.
@d_2_0_2_4
@d_2_0_2_4 4 ай бұрын
Diff between look up record vs look up records actions? since it seems like all you need to do is confirm if one record exists.
@robertthedukefedoruk5607
@robertthedukefedoruk5607 4 ай бұрын
Look up record doesn't have the Count property. You COULD interrogate the Status property to see if its "success", but I find the count is both simpler to understand AND more flexible (because you could be looking for more than one result OR exactly 0)
@d_2_0_2_4
@d_2_0_2_4 4 ай бұрын
@@robertthedukefedoruk5607 Awesome thanks and that makes sense!
@mhzprayer
@mhzprayer 4 ай бұрын
Excellent simple explanation. Now if we all could just remember that existing as a group member who can be assigned a task consumes a license. Being eligible to read anything consumes a license. Always being careful who can see what to avoid being fined for it later. Waking up in cold sweat shouting "Which license is covering it?!" Sorry i digress.. Your vids are great!
@robertthedukefedoruk5607
@robertthedukefedoruk5607 4 ай бұрын
Appreciate you taking the time to say so.
@venkneels
@venkneels 4 ай бұрын
This is wonderful content! thanks a lot Duke. This is going to be useful for the interview I am conducting for an architect position.
@robertthedukefedoruk5607
@robertthedukefedoruk5607 4 ай бұрын
Appreciate you taking the time to say so.
@directwaytofuture776
@directwaytofuture776 4 ай бұрын
Is it any AI in ServiceNow???
@robertthedukefedoruk5607
@robertthedukefedoruk5607 4 ай бұрын
Sorry, I do not understand the question.
@directwaytofuture776
@directwaytofuture776 4 ай бұрын
@@robertthedukefedoruk5607 It is possible to use Chat GPT in ServiceNow or use AI in some way???
@robertthedukefedoruk5607
@robertthedukefedoruk5607 4 ай бұрын
A couple navigation hacks used in this video: kzbin.info/www/bejne/Z3TKd2aCnN9shJo Some table names you should memorize: kzbin.info/www/bejne/mIK3nHVqgpitiMk
@2PaweL
@2PaweL 4 ай бұрын
+1
@dominikabak6786
@dominikabak6786 4 ай бұрын
Could you please consider creating more content on Task Intelligence or Document Intelligence in ServiceNow? Exploring the intersection of AI and ServiceNow seems like a fantastic niche that could benefit a lot of viewers. Your expertise in this area could really help us all understand and leverage these technologies better. Looking forward to seeing more amazing content from you! Keep up the great work!
@robertthedukefedoruk5607
@robertthedukefedoruk5607 4 ай бұрын
I'll see what I can do but much of the AI stuff can't be done from a PDI.
@dominikabak6786
@dominikabak6786 4 ай бұрын
@@robertthedukefedoruk5607 There are plenty of channels and materials describing how to play with forms and roles, but there is no high-level approach. I'm looking for some good materials, but even ServiceNow itself doesn't have any :(
@Unboxeverything101
@Unboxeverything101 4 ай бұрын
Informative! Thank you 👍
@kwood1112
@kwood1112 4 ай бұрын
Great video - short, informative, and straight to the good stuff. Love the sound effects too! They add a welcome bit of fun.
@kwood1112
@kwood1112 4 ай бұрын
Great video - short, sweet, and informative! I totally missed the Wait checkbox when looking at tasks in Flow Designer.
@AaronJohnsonSBD
@AaronJohnsonSBD 5 ай бұрын
Massively helpful to conceptualize things this way. I really needed this help today. :) (Some feedback--you probably noticed in post--the 2nd step in your diagram is labeled as 'STEP 1' instead of 'STEP 2'. It didn't throw me off because your dialogue was clear. Just noting icymi.)
@user-qn2xz1rw9g
@user-qn2xz1rw9g 5 ай бұрын
With configurable workspace now, isn't method 2 obsolete? The "New" button in workspace creates a new M2M record, which could house custom fields. Using m2m would also elimate concerns of licensing.
@robertthedukefedoruk5607
@robertthedukefedoruk5607 5 ай бұрын
Method 2 will never be obsolete.
@CraigTalbert
@CraigTalbert 5 ай бұрын
IT STILL NEEDS MILLISECOND GRANULARITY.
@amanthabbhatla1168
@amanthabbhatla1168 5 ай бұрын
I cannot thank you ENOUGH. I was trying out a use case and it didn't work for the longest time until you mentioned that there is Lookup Record and lookup Records 😭😭😭
@2PaweL
@2PaweL 6 ай бұрын
Hey there! 🌟 Thanks for sharing these helpful tips about Servicenow! I found them really informative and useful. Would you mind sharing more tips and hints about Servicenow in your future videos? I'm eager to learn more and your insights are incredibly valuable! Keep up the great work! 👍
@robertthedukefedoruk5607
@robertthedukefedoruk5607 5 ай бұрын
I'm not sure what you mean, because my channel is exclusively ServiceNow tips
@2PaweL
@2PaweL 5 ай бұрын
@@robertthedukefedoruk5607 Yes
@James-lw3gi
@James-lw3gi 6 ай бұрын
So, as an Admin, I want to create my own navigation menu, separate from favourites. But I don't want other Admins seeing it. As you pointed out, adding 'admin' to the hidden roles will hide it from them and me. Even if I have the Visible Roles set to a bespoke role I have. Do you have a workaround for this by any chance? Also, I'm finding that modules you add must be on the top layer of an application menu or they will not show. e.g. "System Logs > System Log > All" cannot be added, as it's two layers deep. I've found myself duplicating the modules and putting them in an Admin application which is less than ideal. Any suggestions around that would also be appreciated.
@robertthedukefedoruk5607
@robertthedukefedoruk5607 5 ай бұрын
If its something you want for ONLY you, and not others of your role, then that's what Favorites are for. I'd build a separate collapsible section in my Favorites for admin stuff. Probably faster to make too.
@JoelOlives
@JoelOlives 6 ай бұрын
Good stuff, Rob!
@robertthedukefedoruk5607
@robertthedukefedoruk5607 5 ай бұрын
Means extra coming from you, Joel.
@smcdonaldazz
@smcdonaldazz 6 ай бұрын
This is awesome! updated my log form to include this. now if they would add millisecond to the timestamp! Too much happens in one second sometimes.
@robertthedukefedoruk5607
@robertthedukefedoruk5607 6 ай бұрын
I never knew how handy milliseconds could be until I started using Xplore
@robertthedukefedoruk5607
@robertthedukefedoruk5607 6 ай бұрын
If you enjoy content like this, check out my ServiceNow Toolbox playlist kzbin.info/aero/PLkQDoKoP0MAP0gwpL2OEMZJzmm7t872th
@2PaweL
@2PaweL 6 ай бұрын
<3
@niamularifin6799
@niamularifin6799 6 ай бұрын
THIS IS SO VALUEABLE
@robertthedukefedoruk5607
@robertthedukefedoruk5607 6 ай бұрын
I know right? Value to simplicity ratio is just off the chart!
@indaks73
@indaks73 6 ай бұрын
This solved our issue of Requests not getting closed when all the Request Items and Tasks had been completed. Thanks for a great video!
@rajeevponugumati4765
@rajeevponugumati4765 6 ай бұрын
We have an M2M table that is not part of the exempted table (ua_exempted_table_inventory), and I can see it is listed under ua_custom_table_inventory. That means it needs a license. However, as per our requirements, I should delete the old M2M table and create a new one that should not require a license; it should be part of the Exempted Table inventory. I followed and created new M2M table but still it is no part of exempted inventory list , can i help me how to do that?
@robertthedukefedoruk5607
@robertthedukefedoruk5607 5 ай бұрын
I THINK I understand the problem, but I'm not 100% sure there's a solution. From what Docs says on exempted tables, I don't think its something you can just decide: docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/subscription-management/reference/grandfathered-and-exempt-tables-v2.html
@robertthedukefedoruk5607
@robertthedukefedoruk5607 6 ай бұрын
Custom action to fire events and scehduled events: kzbin.info/www/bejne/n4iwiWB3adZ4kMk Understanding Events: kzbin.info/www/bejne/Z3_UqqSZoKmlhtU Understanding Scheduled Events: kzbin.info/www/bejne/q2SbdGCng7-WirM
@PhilGoesDeep
@PhilGoesDeep 6 ай бұрын
2 years later!! Still fighting that good fight 10:52 🤩
@robertthedukefedoruk5607
@robertthedukefedoruk5607 5 ай бұрын
"The days are slow but the years are long"