Thank you for this session! I have problem to get catalog item variables into notification. I searched everywhere but found nothing, but I found the answer here. So easy and straightforward. No need to create a email script. No need to code. Thank you so much!
@robertthedukefedoruk56079 күн бұрын
You're very welcome. Share with your network :)
@misterspiffy200828 күн бұрын
Thanks Robert for this -- very helpful, although I am still running into an issue with resolving the name-value pairs. The HTML in the received email contains an HTML table with two columns, name on the left and value on the right. The parser is unable to pull data from it. Have you heard of this issue?
@robertthedukefedoruk560727 күн бұрын
I don't believe the parser is built to do that. It interprets name value pairs as being strings on separate lines.. Name1:Value1 Name2:Value2 Its not parsing through HTML.
@JustinMeadowsАй бұрын
Great job Kathy on this use case! I loved the application, the co-presentation, the editing and I feel like I actually learned something about loan processing. Nice find Robert!
@sandranimmerrichterova9296Ай бұрын
Hi, would this also work for the case where I need to unzip a file that has folders that contain json files (from which I need to create records in SN?) Or is it only applicable if there are attachments directly in the zip file? Thanks :)
@robertthedukefedoruk5607Ай бұрын
No idea what it would do with folders to be honest. You should test and let us know :D
@DerKlinkerАй бұрын
It's awesome how you managed to incorporate all of these different processes into one. Excellent work Kathy!
@JeremyBlackstonАй бұрын
This is an absolutely fantastic use case!
@robertthedukefedoruk5607Ай бұрын
Solid gold
@examforgeАй бұрын
Love this. I See so many small to Medium sized firms which really need servicenow but cant afford it😢. There is a huge Potential
@jgriff650sАй бұрын
Love the video. Decision tables might also help manage some of the different loan types! My new favorite.
@robertthedukefedoruk5607Ай бұрын
Totally agree. Given the scope of the course, we didn't quite get to Decision Tables. But I'm happy to see she's thinking subflows already. Not bad for someone with only a few weeks of SN experience.
Are you thinking about getting into ServiceNow? This playlist may help kzbin.info/aero/PLkQDoKoP0MAPkaMOjKCKMXCpAVPv9bWQM
@AllenovationАй бұрын
Very nice video! This is why it's awesome to have people from other industries bring their unique perspective into the ServiceNow ecosystem. I also really liked Kathy's retrospectives at the end of the video. Very strong individual!
@robertthedukefedoruk5607Ай бұрын
Kathy is going to make a ServiceNow customer or partner VERY happy. She's spent 2 decades in an industry where mistakes mean you shatter someone's dreams. Her tenacity and attention to detail is peerless.
@2PaweL2 ай бұрын
💖💖💖💖💖💖💖💖💖💖
@2PaweL2 ай бұрын
💖💖💖💖💖💖💖💖💖💖💖💖
@2PaweL2 ай бұрын
💖💖💖💖💖💖💖💖💖💖💖💖
@2PaweL2 ай бұрын
💖💖💖💖💖💖💖💖💖💖💖💖
@DerKlinker2 ай бұрын
I liked this video a year ago when I first watched it. Now that I am watching it again to help set it up I like it even more. Thank you for the helpful content.
@robertthedukefedoruk56072 ай бұрын
That's really high praise! Thank you so much.
@benhainline2 ай бұрын
Just in case anyone is wondering, if you trying this on a PDI, you need to activate the 'ServiceNow IntegrationHub Professional Pack' plugin via the Instance Action in the 'My Instance' section of the Developer site.
@cbcb34242 ай бұрын
This is awesome! Been looking for this for months! Big thanks!
@robertthedukefedoruk56072 ай бұрын
Thanks for taking the time to say.
@CraigTalbert2 ай бұрын
One of your best videos.
@robertthedukefedoruk56072 ай бұрын
Means extra coming from you, Craig!
@Vishnuv-jz6uc2 ай бұрын
Good explanation - thank you
@Vishnuv-jz6uc2 ай бұрын
Hey Rob, been in BMC Remedy for more then 9 years thinking to transit to Servicenow - do u have a like a MAP how and where to start my transition
@robertthedukefedoruk56072 ай бұрын
No. Best thing you can do is go to NowLearning and look at their career journeys. Don't expend the effort on "just thinking about it". The market is flooded with newcomers now. It's going to take you a year of focused effort.
@cveuskens3 ай бұрын
Thank you very much Robert, very handy trips indeed.
@DonDomel3 ай бұрын
This is the development content I would love to watch more ! Keep doing the gr8 job ! thx !
@robertthedukefedoruk56073 ай бұрын
Appreciate you taking the time to say so.
@romaro_c3 ай бұрын
Thanks, Rob. I just finished the NextGen program, and I have my PMP, ITIL 4, CSA, & I'm working on the CIS ITSM. I also have a few micro certs, including Flow Designer. I have PM experience from Transportation & Logistics. However, my goal is to move into IT Project Management. What roles should I be focused on within ServiceNow given my experience & credentials? What other certifications should I look into? Thanks!
@robertthedukefedoruk56073 ай бұрын
If you want to move into IT Project management stop doing stuff that has nothing to do with Project Management. You already have your PMP. MANAGE PROJECTS. Don't be distracted by other technical skills you won't use as a PM.
@romaro_c3 ай бұрын
@robertthedukefedoruk5607 Got it! Makes sense. Thanks!
@khushbookabra13543 ай бұрын
Hello Robert, I am facing issue to populate the reference field and Date/Time field through Email variable (Name/Value). Any help would be appreciated!
@robertthedukefedoruk56073 ай бұрын
You haven't described the problem. I suspect its this. The DateTime is probably being picky about format. The Reference field is looking for a sys_id, which the email isn't sending, so you may have to do a lookup based on the name that hte email sends you in order to find the sys_id.
@d_2_0_2_44 ай бұрын
Diff between look up record vs look up records actions? since it seems like all you need to do is confirm if one record exists.
@robertthedukefedoruk56074 ай бұрын
Look up record doesn't have the Count property. You COULD interrogate the Status property to see if its "success", but I find the count is both simpler to understand AND more flexible (because you could be looking for more than one result OR exactly 0)
@d_2_0_2_44 ай бұрын
@@robertthedukefedoruk5607 Awesome thanks and that makes sense!
@mhzprayer4 ай бұрын
Excellent simple explanation. Now if we all could just remember that existing as a group member who can be assigned a task consumes a license. Being eligible to read anything consumes a license. Always being careful who can see what to avoid being fined for it later. Waking up in cold sweat shouting "Which license is covering it?!" Sorry i digress.. Your vids are great!
@robertthedukefedoruk56074 ай бұрын
Appreciate you taking the time to say so.
@venkneels4 ай бұрын
This is wonderful content! thanks a lot Duke. This is going to be useful for the interview I am conducting for an architect position.
@robertthedukefedoruk56074 ай бұрын
Appreciate you taking the time to say so.
@directwaytofuture7764 ай бұрын
Is it any AI in ServiceNow???
@robertthedukefedoruk56074 ай бұрын
Sorry, I do not understand the question.
@directwaytofuture7764 ай бұрын
@@robertthedukefedoruk5607 It is possible to use Chat GPT in ServiceNow or use AI in some way???
@robertthedukefedoruk56074 ай бұрын
A couple navigation hacks used in this video: kzbin.info/www/bejne/Z3TKd2aCnN9shJo Some table names you should memorize: kzbin.info/www/bejne/mIK3nHVqgpitiMk
@2PaweL4 ай бұрын
+1
@dominikabak67864 ай бұрын
Could you please consider creating more content on Task Intelligence or Document Intelligence in ServiceNow? Exploring the intersection of AI and ServiceNow seems like a fantastic niche that could benefit a lot of viewers. Your expertise in this area could really help us all understand and leverage these technologies better. Looking forward to seeing more amazing content from you! Keep up the great work!
@robertthedukefedoruk56074 ай бұрын
I'll see what I can do but much of the AI stuff can't be done from a PDI.
@dominikabak67864 ай бұрын
@@robertthedukefedoruk5607 There are plenty of channels and materials describing how to play with forms and roles, but there is no high-level approach. I'm looking for some good materials, but even ServiceNow itself doesn't have any :(
@Unboxeverything1014 ай бұрын
Informative! Thank you 👍
@kwood11124 ай бұрын
Great video - short, informative, and straight to the good stuff. Love the sound effects too! They add a welcome bit of fun.
@kwood11124 ай бұрын
Great video - short, sweet, and informative! I totally missed the Wait checkbox when looking at tasks in Flow Designer.
@AaronJohnsonSBD5 ай бұрын
Massively helpful to conceptualize things this way. I really needed this help today. :) (Some feedback--you probably noticed in post--the 2nd step in your diagram is labeled as 'STEP 1' instead of 'STEP 2'. It didn't throw me off because your dialogue was clear. Just noting icymi.)
@user-qn2xz1rw9g5 ай бұрын
With configurable workspace now, isn't method 2 obsolete? The "New" button in workspace creates a new M2M record, which could house custom fields. Using m2m would also elimate concerns of licensing.
@robertthedukefedoruk56075 ай бұрын
Method 2 will never be obsolete.
@CraigTalbert5 ай бұрын
IT STILL NEEDS MILLISECOND GRANULARITY.
@amanthabbhatla11685 ай бұрын
I cannot thank you ENOUGH. I was trying out a use case and it didn't work for the longest time until you mentioned that there is Lookup Record and lookup Records 😭😭😭
@2PaweL6 ай бұрын
Hey there! 🌟 Thanks for sharing these helpful tips about Servicenow! I found them really informative and useful. Would you mind sharing more tips and hints about Servicenow in your future videos? I'm eager to learn more and your insights are incredibly valuable! Keep up the great work! 👍
@robertthedukefedoruk56075 ай бұрын
I'm not sure what you mean, because my channel is exclusively ServiceNow tips
@2PaweL5 ай бұрын
@@robertthedukefedoruk5607 Yes
@James-lw3gi6 ай бұрын
So, as an Admin, I want to create my own navigation menu, separate from favourites. But I don't want other Admins seeing it. As you pointed out, adding 'admin' to the hidden roles will hide it from them and me. Even if I have the Visible Roles set to a bespoke role I have. Do you have a workaround for this by any chance? Also, I'm finding that modules you add must be on the top layer of an application menu or they will not show. e.g. "System Logs > System Log > All" cannot be added, as it's two layers deep. I've found myself duplicating the modules and putting them in an Admin application which is less than ideal. Any suggestions around that would also be appreciated.
@robertthedukefedoruk56075 ай бұрын
If its something you want for ONLY you, and not others of your role, then that's what Favorites are for. I'd build a separate collapsible section in my Favorites for admin stuff. Probably faster to make too.
@JoelOlives6 ай бұрын
Good stuff, Rob!
@robertthedukefedoruk56075 ай бұрын
Means extra coming from you, Joel.
@smcdonaldazz6 ай бұрын
This is awesome! updated my log form to include this. now if they would add millisecond to the timestamp! Too much happens in one second sometimes.
@robertthedukefedoruk56076 ай бұрын
I never knew how handy milliseconds could be until I started using Xplore
@robertthedukefedoruk56076 ай бұрын
If you enjoy content like this, check out my ServiceNow Toolbox playlist kzbin.info/aero/PLkQDoKoP0MAP0gwpL2OEMZJzmm7t872th
@2PaweL6 ай бұрын
<3
@niamularifin67996 ай бұрын
THIS IS SO VALUEABLE
@robertthedukefedoruk56076 ай бұрын
I know right? Value to simplicity ratio is just off the chart!
@indaks736 ай бұрын
This solved our issue of Requests not getting closed when all the Request Items and Tasks had been completed. Thanks for a great video!
@rajeevponugumati47656 ай бұрын
We have an M2M table that is not part of the exempted table (ua_exempted_table_inventory), and I can see it is listed under ua_custom_table_inventory. That means it needs a license. However, as per our requirements, I should delete the old M2M table and create a new one that should not require a license; it should be part of the Exempted Table inventory. I followed and created new M2M table but still it is no part of exempted inventory list , can i help me how to do that?
@robertthedukefedoruk56075 ай бұрын
I THINK I understand the problem, but I'm not 100% sure there's a solution. From what Docs says on exempted tables, I don't think its something you can just decide: docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/subscription-management/reference/grandfathered-and-exempt-tables-v2.html
@robertthedukefedoruk56076 ай бұрын
Custom action to fire events and scehduled events: kzbin.info/www/bejne/n4iwiWB3adZ4kMk Understanding Events: kzbin.info/www/bejne/Z3_UqqSZoKmlhtU Understanding Scheduled Events: kzbin.info/www/bejne/q2SbdGCng7-WirM
@PhilGoesDeep6 ай бұрын
2 years later!! Still fighting that good fight 10:52 🤩