Hi jenny, the adaptor is attached by velcro to the seat base however we do recommend using a cushion with this adaptor. Does your chair have a back bar? you may be able to attach a phoenix bag there instead

@@PhoenixInstinctLtd It does. Do you have a picture of the attachment that allows this please?

@@jennyandthemachines if your chair has a back bar please email us telling us your brand and model of chair. We will also need you to send us a picture of the back of your chair. Our email is [email protected]

it is life changing!! Thank you🙂 A lot of work has gone into the development so its great that its now available to order!

Amazing 🙌🏼

Hey great to hear you like the chair! What is it you would like to know? Transfers are the same as any other manual chair but if you have a specific question let us know and we can help. The footplates do not swing out. Check out our video of transferring the Phoenix i into the car. will attach a link kzbin.infoYZH6hcHWAVI?si=PYQcy2Zz_zRTa_oA

we ship direct to US customers at the moment. For pricing enquiries get in touch with our team via the contact form on our website

Enquire via the contact form here: www.phoenixinstinct.com/phoenix-i-wheelchair

enquire via the contact form on the Phoenix i page at phoenixinstinct.com and we will send over more info! www.phoenixinstinct.com/phoenix-i-wheelchair

The chair is safety tested to a user weight limit of 100kg

Thanks for your feedback. Not noisy at all. Slight noise from the motors as expected.

We are shipping direct pretty much worldwide. We can ship direct to US customers.

You can enquire via the contact form at phoenixinstinct.com and our team will be able to assist

It is an amazing chair!

Great to hear you like the Phoenix i!

hey head over to phoenixinstinct.com and fill in the contact form on the Phoenix i page with any questions. Our team will be in touch!

thank you! No to both at the moment - we are a small team and really busy with our chair orders already!! We only launched around 7 weeks ago :)

there are 12 levels of assist and 9 levels of braking within the power assist. For steep slopes you will need to still push but it is considerably easier than using a regular manual chair.

we have updated the control dial to a roll and press dial so you can continuously adjust the power depending on what level of assist or braking you require

enquire via our contact form on our website and our team will be in touch

100%😊

our wheels are omni wheels - they dont scrape they have rollers which allow the bags to follow you in every direction. We havent yet had a customer come back to us with worn out wheels and we have been selling these bags for many years now!

The front wheels are splash proof and good enough for bad weather and puddles. We do not recommend submerging them however if an environment occured that couldnt be avoided eg If for example you were to be in the situation where you had to go through flood water we would recommend switching off the assist and using the chair manually. After getting out of the water we would recommend drying the wheels completely before using again. We offer spare wheels when ordering so this would be a good time to switch to new ones whilst the old ones dried out.

In Germany: www.rollistore.de/ In Belgium: www.aqtor.be/

No, the front wheel power assist is hard wired internally into our frame.

Distance really depends on what level of assist you are using and the environment you are using your chair in. The chair comes with 2 sizes of batteries - 4amp and 8amp. Range is never compromised when you have a spare battery charged with you. Should you run out of power you can use your chair like a regular manual chair :)

We are now shipping to New Zealand :) If you would like a quote please fill in our contact form here: www.phoenixinstinct.com/phoenix-i-wheelchair

Thanks Marcos. We dont - you will need to be able to use both hands to activate the assist as it is push rim activated.You will also need to be able to steer the chair using the rear wheels. The Phoenix i is a manual chair with power assist built in.

OK. Thanks

@@marcosdamota7926 Hello, we have done some further testing and it may be possible. A possible obstacle would be if you wanted to turn the opposite way to the wheel you are propelling - you would need to do a 180° turn. You would likely need to try this out before we could confirm if it will work for you. If you are on our contact list we will provide you with more information about this when the chair is available.

Thank you so mutch for your concern. I will send you by email... Kind regards, Marcos Alves da Mota

You cant order them anywhere yet! We will be able to ship to you in the US once the chair is available for market. For more info on this please fill in the contact form on our website via the link on this video and we will send over some more info!

We are now shipping to the US :) If you havent already you enquire here: www.phoenixinstinct.com/phoenix-i-wheelchair