Sorry to hear you are having trouble with your tuner. Please open a support ticket on our website and one of our technicians will help you. www.petersontuners.com/support/newticket

Out of the box, our tuners are fully chromatic in equal temperament. You can tune down by a half step or to drop D without needing to adjust anything. If you would like to tune down with a Sweetener engaged, select the Sweetener then use the Drop/Capo setting to transpose the Sweetener. Setting the Drop/Capo to -1 will still show E A D G B E for guitar, but the tuner will be tuning to Eb Ab Db Gb Bb Eb while also applying the Sweetener values you have selected. If you have any further questions, please don't hesitate to open a support ticket on our website and one of our technicians will help you. www.petersontuners.com/support/newticket

@@PetersonTuners Thank you. Perfectly answered my question. I ordered a Stroboclip through Sweetwater last night.

Thanks for your question. Our tuners is capable of displaying all sharps (C#, D#, F#, G#, A#), all flats (Db, Eb, Gb, Ab, Bb), or a combination of common enharmonic equivalents (C#, Eb, F#, Ab, Bb).

Thanks for your question. GTR is the name of the Sweetener. If you would like to use the tuner without any sweetener settings, set the preset to EQU. GTR will always apply it's sweetened tuning data to the tuner is it is selected.

@@PetersonTuners Yea I know i could use EQU but i still want a preset that is only for guitar.

The GTR preset will always apply the offsets for that sweetener. If you wanted a zero offset Guitar preset, you could create on in Peterson Connect as a Custom Sweetener with no offsets, however it could not be named GTR because that is a factory Sweetener. The three letter name for custom sweeteners cannot match any factory sweeteners.

Sorry to hear this. Please open a support ticket on our website and one of our technicians will help you. www.petersontuners.com/support/newticket

Glad it was helpful!

You may tune to E Flat in the EQU, equal temperament, by two ways. Tune down by one half step. The factory settings will show sharps, so you will see D# G# C# F# A# D#. This setting can be changed to Flats within the Settings Screen if you prefer flats. Or, you may use the Drop/Capo setting. This will work with any Sweetener value. Press the Menu Up or Down button until the Drop/Capo Setting Flashes, then click the Minus button once. You will see a -1 appear on the display. The tuner will now transpose by 1 half step. Tune to the usual E A D G B E, though your pitches will be Eb Ab Db Gb Bb Eb. If you would like more information, please open a support ticket on our website and one of us will gladly help you. www.petersontuners.com/support/newticket

Hello, you can tune to E Flat in two ways. In EQU, equal temperament, you can tune down one half step out of the box. Factory defaults will display sharps, so you will tune to D# G# C# F# A# D#. This setting may be changed to Flats within the settings screen. Or you can use the Drop/Capo setting to transpose the tuner. From the Tune Screen, press the Menu up or down button until the Drop/Capo setting flashes. Press the Minus button once. You will then see a -1 appear on the display. Your tuner will now automatically transpose down by 1 half step. Tune to E A D G B E, and your strings will be playing Eb Ab Db Gb Bb Eb. If you have any questions about this, or would like more help, please open a support ticket on our website: www.petersontuners.com/support/newticket

Yes, though Mini does not show octave numbers. It is just as accurate as any of our other tuners and is great for intonation.

Thank you for the feedback. We will definitely suggest this to our development team to see if it can be implemented in future firmware.

Thank you for your question. Our tuners do maintain any changes made to the Concert A or Transposition through a power cycle. The changed parameters save to the active preset. Say you are using the EQU (equal temperament) preset and change the concert a to 432. EQU will persist at 432 unless the tuner is reset to factory or a change is made to the concert A reference point. No other presets will be affected by this change. For example, ACU, GTR, JMI, all other presets will still be at 440.

Thank you for your questions. Always use EQU (equal temperament) for setting intonation. The offsets within the Sweeteners are designed from an equal temperament intonation.

A factory reset will reset all of your parameters to default, and return the tuner to the Tune Screen. To quickly return the tuner to EQU without changing any other parameters: Press the Menu Up or Down button until the three letter Sweetener value flashes Press and hold the Menu UP and Value + Buttons simultaneously for three seconds Releasing the buttons will return the Sweetener to EQU and your tuner will now act as a fully chromatic tuner. If you need any further assistance, please open a helpdesk ticket on our website: www.petersontuners.com/support/newticket

The strobe does stop when the incoming pitch frequency and the internal tone generator match exactly. However, due to the accuracy of strobe tuners the image may never actually stop moving. The strobe will display the attack, sustain, and decay of each pitch. The attack will always be slightly sharp of the sustain as the string will be bent and tension increased at the note is struck. Whether this is from a plectrum, finger, hammer, or tonguing a reed, the attack will always be just sharp of the sustain. As the pitch sustains, the pitch will settle more flat than the attack, and the decay will begin to show harmonic content. In the case of guitars, the strobe doing a little "dance" and wiggling back and forth is an in tune reading. Depending upon the harmonic density of the instrument, this may or may not happen. There are many factors involved, the wood, the resonance of the wood, the pick or finger, the strings, harmonic dissonance in the strings, etc. etc. Tuning with a strobe will always result in the most accurate form of tuning thanks to the amount of information provided from the tuner.

Much of the decision is personal preference. If you would like the Tune Screen to always be visible, Monitor Mode is the output mode you would like. If you run many pedals after your tuner, have long cable runs, or use an instrument with a very low output, Monitor Mode or Buffered Bypass would be best. Buffered Bypass will turn the display off when the pedal in unmuted. If you would like to preserve the sonic qualities of your instrument without any coloration, True Bypass is the output mode for this purpose. True Bypass completely lifts the audio signal from the tune engine and does not employ the buffer to alter the sound quality at all. If you have any questions about the output modes and how to best use them for your setup, please open a helpdesk ticket on our website. One of our technicians will be happy to help you. www.petersontuners.com/support/newticket

The strobe does stop when the incoming pitch frequency and the revolutions of the strobe wheel match exactly. However, due to the accuracy of strobe tuners the wheel may never actually stop moving. The strobe will display the attack, sustain, and decay of each pitch. The attack will always be slightly sharp of the sustain as the string will be bent and tension increased at the note is struck. Whether this is from a plectrum, finger, hammer, or tonguing a reed, the attack will always be just sharp of the sustain. As the pitch sustains, the pitch will settle more flat than the attack, and the decay will begin to show harmonic content. Using a strobe will be the most accurate form of tuning due to amount of information provided from the tuner.

Perhaps a little too hard. We have lowerd the volume of the backing tracks on subsequent instructional videos based on viewer feedback.

All of our tuners are accurate to +/- 0.1 cents.

Thank you for your question. Yes, you can have multiple instances of a Sweetener with differing parameters. It can be setup via Peterson Connect on our website. Attach your tuner to your computer, pair the device to your account, then navigate to the configuration page. Add GTR from your Sweetener Library on the left side of the screen to your current configuration on the center of the screen. Change the color to Green (this is assuming your global color is not Green). Hover over that Preset and click the circle with the down arrow to Add a Default Copy of GTR. Once the default copy has been added, change the color and capo settings to Orange and +2. Click the Add a Default Copy button again and repeat the process for Red and +3. Then click the Update Tuner button in the lower right of the screen, red circle with a downward facing arrow. You will now have 3 instances of GTR on your tuner with differing parameters for each. If you need further assistance, please open a helpdesk ticket on our website: www.petersontuners.com/support/newticket

Thank you for your question. Yes, a dynamic microphone with a 1/4" output will work with the StroboStomp HD. Depending on the output level of the microphone, you may need to engage the buffer on the pedal by selecting either Monitor Mode or Buffered Bypass.

A list of Sweetener presets and their descriptions may be found here: www.petersontuners.com/products/stroboClipHDC/presets/

Thank you for your question. Yes. The Sweetener is 12S. Use the Drop Setting of -2 to set the transposition down a whole tone. This will cause the tuner to display EADGBE while tuning to DGCFAD, also transposing the 12S Sweetener values down a whole tone as well. If you require any assistance, please open a helpdesk ticket on our website and one of our technicians will help you: www.petersontuners.com/support/newticket

Sorry to hear you are having an issue with your StroboStomp HD. To perform a factory reset: 1) Press the Menu Up or Down button until the Gears Icon flashes 2) Press the Plus or Minus button to enter the Settings Screen 3) Press the Menu Up or Down button until the words Factory Reset flash on the display 4) Press the Plus button to initiate the reset. A countdown timer will begin and the mute LED will flash. Pressing any of the buttons on either side of the tuner will cancel the reset. When the timer finishes counting down, the tuner will reboot to the tune screen and all of the settings will be reset to factory defaults. If you need any assistance, please open a helpdesk ticket on our website: www.petersontuners.com/support/newticket

Thank you for the question. It is not possible to have two separate screen colors for Mute/UnMute. The red LED is the mute indicator.

@PetersonTuners well o ordered the mini instead. Actually just unboxed it, about to re zip tie wires on the board to accommodate. I assume same goes for the mini? No switchable colors there either?

Correct. The speaker icon in the upper left when using Monitor Mode is the mute/unmute indicator. FWIW, we did experiment with changing colors of the screen for Mute/Unmute, but there was too long of a lag time and the colors switching wasn't clean enough so we decided against it in the final release.

The app should switch to the PitchGrabber automatically. Try force closing the app, plugging in the PitchGrabber, then reopening the app. Recent updates to iOS audio engine have made hotswapping sources more difficult. If this does not work, please open a helpdesk ticket on our website with your model of phone, iOS version, iStroboSoft version, a description of the issues, and if possible a video of it happening. Our technicians will help get this sorted out.

Thanks for the question. Our digital tuners operate on the same principle as our mechanical tuners. Our mechanical tuners spin the disk at a set rate in relationship to the incoming pitch. The strobes flash at the frequency of the incoming pitch. When the phases align, the wheel appears to stand still. Our digital tuners operate on this same phase identification, but instead of a spinning wheel, the incoming frequency is compared to a static internal tone generator. The phase is then displayed in real time on the digital display as either sharp or flat of the target pitch by the spinning strobe image.

Hope this helps; It's not the accuracy of the tuner that's different, it's how best to display that accuracy. An LCD display is limited by the number of LCDs it's possible to fit into a screen small enough to be practical, but many hundreds would be needed to properly display the extremely fine accuracy. For example; If 100 LCDs were used, each one could only display to an accuracy of 1%, so when you tuned to the "target" LCD you might still not be exactly in tune. The solution is to use the rotating disc method which can display the tuning precisely without needing a lot of LCDs because it only has to be able to display movement, and when you stop that movement you are _exactly_ in tune.

@@Kevin-mx1vi Not really. You only need two seven segment displays and a +/- to show the number of cents away from the target note. Eg. G -27 if you're 27 cents below G. You can add a decimal point and another seven seg display if you want more accuracy. That's about 24 LCDs. I suggest that for an instrument tuner, three decimal digits is more than adequate.

It does not have a polyphonic tuning feature. Each tuning pitch must be presented one at a time.

The battery icon while charging displays a lightning bolt to indicate that it is charging. Removing the usb cable forces the tuner to perform a battery check, which will then display the current charge level. Roughly 3 hours of charging time is needed to fully replenish the battery. There will be no harm to the battery if left charging overnight. We suggest not leaving the charger on for more than 48 hours.

Thank you for your question. No, StroboClip HDC does not display octave numbers. StroboStomp HD & LE, and StroboPLUS HDC do display octave numbers.

Sorry to hear you are having trouble with your tuner. Please open a help desk ticket on our website and one of technicians will help get it sorted out. www.petersontuners.com/support/newticket

The process is not difficult, but please open a help desk ticket on our website and one of technicians will help you. www.petersontuners.com/support/newticket

@@PetersonTuners already done thanks sir

The display is fixed. The tuner is articulated in three ways and can be easily turned right side up if mounted in an upside down configuration.