This is a great question! As a couponer I see this all the time! And these stores have no knowledge of how their loyalty systems work let alone make it better! The need to start at the basics. Learning what it is. #2 learning the way coupons, rebates, ect work. #3 Customer Service is an absolute

this is amazing. taking a course at colombia ffor customer experience..learned more here!

🌟

Awesome insights 💫

This is a great session. I'm glad I watched it. I'm super excited I'm going to be successful in my new journey on the customer experience space

First view! Love your videos Jeannie:)

Happy Halloween🎃👻🍬 Jeannie ma'am

100% Gratitude leads to happiness.

🎉

Congrats on episode 10. Love the podcast.

CX titles are expanding, I have seen various types CXO, CXM, CEM, CCO, CSM etc. what is the main designation for this role? or is it still maturing as a discipline?

Enjoying the videos on Customer experience, which CX platforms do you specialize in or recommend?

Awesome

thank you for this video and all the videos! Loved the explanations and examples :)

Great episode, Jeannie! I totally agree with the points that were raised. Some CX leaders fail to see value in being able to simplify things for users, and this actually pushes them away and makes their numbers dwindle. Add the fact that there are times wherein there just aren’t enough options given to the customers, and that further complicates things. Hoping this strikes a chord and helps CX leaders learn and adjust!

Much more than I have paid for in classes to teach me this! Thank you!

Thank you Jeannie for the video, I wish you a Happy New Year 2023.

Great video!

I literally never left a comment on any video. Hardly know how to express my gratitude for the insightful pieces of information.

Much appreciate it, Jeannie! That was practical and interesting.

Thank You Jeannie again for this great video.

Thank you Jeannie, I have not able to join the Friday session, I am at work. But always looking out for your videos. I have a question: How can we create a good experience for Business customers when we are going through a digital transformation I mean say that we are upgrading and sometimes the business customers is not up to date? Thank you

“What was the worst thing we heard from customers?” - definitely a good question to think about. Customer complaints are opportunities in disguise. If companies can analyze the worst thing that they’ve heard from their customers, they can figure out how to address this issue and use it for further improvement.

I was asked by my Manager to look into why people do not respond to customers on time...and there are lot of follow-up emails...i worked on different methodologies and trying to understand how to make a strategy on the problem..then after lot of rsearch...i found you...bang .. Customer experience the area i need to focus on...let me make a presentation and talk to him

Wow..very nice

Great video

Thank you so very much

This is a great video, thank you! I never leave comments, but I had to say this was great.

I want to change my career from a content writer to customer success manager. Please tell me what kind of certifications and skills are needed to land that job.

Great discussion, Jeannie! Data and numbers are indeed important. However, not everyone can understand them. This is where the importance of storytelling enters. If we want to truly connect and resonate with our customers, we can always rely on stories. We must never forget that our customers are humans, and we should appeal to their emotions. Numbers won’t always make the cut when it comes to this, but stories definitely will.

Thanks for sharing your experience in UX

Love this video very useful in this time of the year where we need to set goals to the teams!

Hi, I have missed the live last Friday, but Happy New Year Jeannie and David, glad to see you back! Thais :)

Thanks for sharing Jeanie!.. love your content. Happy 2022

Happy New Year 2022 Jeannie Ma'am and David sir. Looking to work with you even more, and learn from your immense knowledge. Thank you

Thanks, Jeannie! This was very insightful and informative!

Thank you Jeannie ma'am and David sir for everything that you do for us. 🙏🏻🤝❤💯🇺🇲💐 Your ask me anything live webinar will be missed. Hope to see you soon on the channel. Take care and Happy Holiday season.

“Define customer experience in the right way” - precisely! If you want to plot a course, it’s just as important to know where you are now as to know where you want to go. The journey will be much clearer if you have clearly defined the customer experience you want to create.

Happy CX day Jeannie proud to celebrate this day under your leadership and Experience Investigators Inc.

This is very insightful, Jeannie! I’ve learned a lot from you. Asking the customer what would make it easier is an effective strategy! We directly find out how to make things more efficient for them. We discover their pain and we even know how to solve it.

I landed here through your linkedin profile. Thank you for sharing the knowledge. Keep up the good work.

Thanks for this, Jeannie! It’s very important to conduct EFFECTIVE meetings so as not to waste anybody’s time. Setting the agenda is crucial. It directs everyone involved and reminds them of what needs to be accomplished. It should be set and sent out before the meeting so everyone can manage their expectations and thoroughly prepare.

Very Nice Presentation. Thanks a lot !

-- Have a question, but missed the live session? -- Want to request a topic for a future webinar? -- Inspired to put these ideas into action? Let me know here in the comments -- I read every one of them. Thanks for watching!

You’re right, Jeannie - it’s important to hang out with customers. Spending time on the frontlines is essential. There’s value in hearing directly from the customers what they have to say about the product. Leaders should spend some time in contact centers too and listen to customer complaints firsthand. There’s plenty of opportunities to figure out our customers' problems and be able to eliminate them.

-- Have a question, but missed the live session? -- Want to request a topic for a future webinar? -- Inspired to put these ideas into action? Let me know here in the comments -- I read every one of them. Thanks for watching!

That is nice

-- Have a question, but missed the live session? -- Want to request a topic for a future webinar? -- Inspired to put these ideas into action? Let me know here in the comments -- I read every one of them. Thanks for watching!

Thank you , it is good video & deliver great value about CX & I like the CX charter

-- Have a question, but missed the live session? -- Want to request a topic for a future webinar? -- Inspired to put these ideas into action? Let me know here in the comments -- I read every one of them. Thanks for watching!