White Joseph Gonzalez Gary White Charles

Allen Gary Wilson Kenneth Hernandez Margaret

Robinson Joseph Moore Betty Johnson Jessica

Elinore Locks

Johnson Susan Miller Thomas Clark Ruth

Martin Gary Allen Margaret White Betty

Adam excellent work 👏

please can you share documentation on how to conduct level 3 calibration and if there are any tools that can help to automate this process in terms of comparing the inputs and generating a report based on the same.

This is a good tool to target and monitor an individual's or a new group's AHT from day1 to proficiency but are there any tools to assess the impact of a new group on a department AHT ? For example the department may have a trending AHT of 900 seconds but if a new group of say, 12's AHT is 50% on top of that at 1350, what would the overall impact be on the department, for capacity planning purposes ?

I need to meet this guy lol

thanks, good video

Lots of great information in this webinar, thank you for posting. :)

I was a trainer in a call center. Being a part of the calibration was really beneficial to enhancing the training outcomes.

Excellent explanation. Thank you !

Liked and subbed. Should be an interesting year.

Very much insightful. 😀

Fantastic video, thanks for sharing.

👍

Hi , I want data to training about wfm process , can you send excel sheets to training

Give your workers time. Stress them and they leave to a better business.

A very helpful and informative video.. Thanks for providing this.

It would be wonderful if that’s all it did. It is so powerful , that a city in Japan is using it as it’s government administration. This is not like Alexa or Siri. This is the most advanced AI available.

Thanks 😊

🤔 - (BT) - Seriously - Don't even concider working for this Godawful company.

Thank you!

Keep going ..😁😁

Nice to find a comprehensive video on these topics. Thank you!

I love your tips. I hope you can also provide some tips on how to improve first contact resolution.

This is very helpful

Nice work brother. Do you have tips on Client Billing, SOW and MSA?

Can you share this slide?

Wonderful insight about QA，9 years ago， but some insights still meaningful for contact center operation, thanks

Ervin Q. Arranchado BSHM 4C

Thank you very much for the webinars How can I register for the upcoming webinars. I am from overseas and I am very interested in the topics about call center management.

hi. Thank you very much for making the webinar available. Would love to have an opportunity to join Live Webinar in the future.

Thank you!

Thank you for this. Looking forward to more videos.

New subscriber here 🔔🔔 Davao City, Philippines May 3, 2021 Monday

I think I could gain a lot of insight from this but the quality is so low it is destracting.

do we have any template for capacity planning- forecasting ?

Hi guys! May mga total package tips din ako sa channel ko na makakatulong sa inyo panigurado. Detailed and will surely boost your confidence! Pwede nyo ding ivisit yung channel ko mga kaswabe 🥰👌❤

These are great, great vid, I've subbed! I got a perfect speedy bag and i wish recommend this trusted seller to get the high quality reps 👉 ****#CheckMyAmazingQualityPurse****

This is awesome. Thank you so much for sharing this. Very helpful tips for coaches like me! :)

Nailed it! Many useful tidbits of info, cheers.

I know it's sponsored by Genesys but the whole thing was a salespitch - not much actionable info otherwise.

📝💯

2018?

Shrinkage is anything that is stopping a person from doing their core job in any industry