Nice one chaps, "storming out of Ikea" made me laugh, didn't know about there being no Creatorcon this year, that's a shame, it was my favourite day last year!
@ServiceNerd4 күн бұрын
Standard whilst dealing with a tweenager 🤣
@srinivasang109028 күн бұрын
Super, please post more...I am in a state of confusion. I have 4.5 years of experience in software development: 2 years in ServiceNow development and another 2.5 years in PHP-based full stack web development. Now, I have decided to focus on one domain: ServiceNow platforms. However, some people say that the ServiceNow platform is not good and suggest that I move to Node.js and React. Could you please clarify which option is better? I have a strong interest in the ServiceNow platform.
@HermeticWorldsАй бұрын
Thank you, saved me a lot of extra effort! I'm sorry I can't like this because if I do, the YT algorithms will go crazy showing me similar content and mess up my carefully curated content streams! But you have my psychic like!
@ServiceNerdАй бұрын
🤣 cheers
@neelyadhadseАй бұрын
Actually I m from India and your language in English quit harder for me but still the way u explained is really very understandable....thnks very much
@ServiceNerdАй бұрын
Thanks for the comment. I realise my accent is an acquired taste and I do ramble a lot 😀 thanks for sticking with it.
@OdinosАй бұрын
Thanks! Was looking for a solution to make flow designer a little more user friendly for the citizen developers at my org, this seems perfect for that. Curious to see what it looks like to actually use the template, but I can't find the follow-up video that you mentioned at the end.
@BBCITA101Ай бұрын
Hi.. There is a way where i can see in a pivot table the sum of my ritm + my cases+ my catalog task closed per month?
@rayzorgaming8792Ай бұрын
Got some issues here and there but a great video. Really appreciate your work. Thankyou so much i was able to understand some much about rest api.
@MatthewHendershottАй бұрын
This was helpful to me today! Thanks!
@RaJaiswal_RJ2 ай бұрын
hi, any idea how we can check the state of the task created inside do the following. Its not selectable outside of it. I have to do RITM close when task is close. So how I can do it.
@danielc.oderbolz87542 ай бұрын
Thanks for the video - well done! Just one point: it might make sense to check the the company is actually set using ! gs.nil() before creating the query.
@codaroma2 ай бұрын
I agree it probably is a better idea but do you have any citations to backup the claim it is generally considered "Best Practice"?
@wanna_know_something78882 ай бұрын
Confused on what is he part of template in here? 1) Why was an output defined in the template 2) I can dynamically choose to run the respective flow(Jira or salesforce) in the same way using data pill. So what is even the use of Get flow outputs action? May be I am a bit confused. Need some clarity on this
@BhagyeshChavan2 ай бұрын
How can it be done for user instead of channel ? i want to send an update to user on teams
@abbasif2 ай бұрын
I have used the code for business rule copy comments from RITM to SCTask. Each time I test, the same comment gets added twice in the SCTask. Have you come across this issue?
@sabcdefghijklАй бұрын
Hi, were you able to fix this? Same thing is happening to me
@abbasifАй бұрын
@@sabcdefghijkl I was able to resolve this by applying the following condition only in the loop "if(current.comments != '')". The problem with the code is that it is triggering twice without adding the above condition.
@sabcdefghijklАй бұрын
@@abbasif thanks! Will try that. Did you add that to both BR? Or only for one?
@paidahrithika34694 күн бұрын
Hi @abbasif , Can you please tell where to add this condition as I am also facing same issue. When I update in sc tasks work notes because of ritm br the other sc task are getting duplicates
@abbasif4 күн бұрын
I resolved this by applying the following condition only in the loop "if(current.comments != '')". The problem with the code is that it is triggering twice without adding the above condition.
@user-m1st3r3 ай бұрын
Hi. The video is very good, I'm doing an integration and this video helped a lot. But how do I make the comment in the worknotes field of the servicenow incident arrive dynamically in the Jira issue?
@prashanthedulakanti64923 ай бұрын
if i send an email from flow design it is not updating in RITM? like email was sent.
@prakashpareek65723 ай бұрын
Hi , Could you please tell how can i copy the response body which we will get when we hit the import set api to another table . ex: { "import_set": "ISET29325654", "staging_table": "ABC", "result": [ { "transform_map": "ABC Transform Map", "table": "sc_task", "display_name": "number", "display_value": "SCTASK0815512", "record_link": "ABC/api/now/table/sc_task/93a4a9999bc6c610f41811b5bb4bcbb0", "status": "error", "sys_id": "93a4a9999bc6c610f41811b5bb4bcbb0", "status_message": "Ignored: System could not find the Catalog Task: SCTASK0815512 in ServiceNow", "error_message": "This catalog task may not belong to catalog item. Please provide a valid catalog task" } ] } This is the response (and this response is different each time AND depends upon the sctask number ) .. now i want this response to be saved in another table's particular field .. Kindly please help me !!! Thank you ...
@2PaweL4 ай бұрын
+1
@DonDomel4 ай бұрын
Hello, What if I would like to ;ass real value from the field - not sys_id?
@AndrewTheMarshal4 ай бұрын
One year later... and I found it useful :) thanks
@ServiceNerd4 ай бұрын
Haha lovely!!
@sydneylewis15544 ай бұрын
Bad video quality
@ServiceNerd3 ай бұрын
🙁 sorry.
@SignorinaAsmr4 ай бұрын
Thank you for SUCH a clear and EASY explanation on how to do this! New follower!
@ServiceNerd3 ай бұрын
Love it! That’s why I do it 😀👍
@MuhammadKhalis-tt9zx4 ай бұрын
When I ran the test and check the event log record, the sysid of the approval record populated the table field instead. What am I doing wrong?
@user-xn5jl3qj8l5 ай бұрын
why department is prepopulating with sys_id of user
@the_story_mode5 ай бұрын
Still not sure why to use the message box. I mean the same key we can use in the g_form.addErrorMessage(getMessage('key')); and it will still work
@guilhermegilmoura86235 ай бұрын
Great video. I need to do the same thing but with the approver which is selected in the SCTASK, not in the REQ. Any solution?
@ServiceNerd5 ай бұрын
Approver agains the SCTASK? Never seen that done before. But from a flow you can dot walk or select the table you need so anythings possible.
@jeetbhattacherjee50885 ай бұрын
How can we start a group conversation from MS TEAMs and copy the chat in work notes automatically. Can you show that also.
@jeetbhattacherjee50885 ай бұрын
This is a great video Sir. But can you also make a video on how we can save the chat conversation in the work notes. also how to open a group conversation.
@ServiceNerd5 ай бұрын
Morning..thanks for the note. I'm afraid I havent looked at Teams integrations for ageeeessss. Justin Meadows has some good videos on here that may help there.
@James-lw3gi5 ай бұрын
Great video. Thanks for sharing 😄 Video suggestion: Catalog builder with flow designer approvals We’re working on enabling Catalog Builder atm. We require an approval of the submitted cat items. To do so you clone a subflow template which is OOTB, then create a sys_property with the sysid of the new flow. Sounds easy enough. We’re struggling though with how to handle the exisiting cat item if it’s updated; catalog builder creates a copy of a published item and places the published item as checked out. Once the copy is approved by the flow and set to active, we want to set the old published item to inactive. It’s locked behind a protection policy though; if it’s checked out, you can’t touch it. Even via flow it will fail. We can create a business rule with setWorkflow(false) to cleanup the old cat item. But then we find the new published cat item doesn’t show in catalog builder should the client wish to edit it again. I think we’re struggling with what the process should be. ServiceNow don’t seem to have doco on the approval process, and their protection policy’s are getting in the way. Is there a flow fix for this?
@K2DaIzzO5 ай бұрын
Good on ya for doing this video mate, you've helped a fellow Brit' in Canada navigate a 'Buzz' word! 💯
@ServiceNerd5 ай бұрын
Love this!! Makes the effort worth it.
@OneAndOnlyMe5 ай бұрын
Yes please re contracting. I'm thinking I should go contract and leave the permie job for greater flexibility and work/life balance.
@ServiceNerd5 ай бұрын
Thanks for the comment! Sorry on the delay..busy few weeks. Shoot me a linkedin msg if you want to talk through.
@OneAndOnlyMe5 ай бұрын
@@ServiceNerd Cheers Russ, may do just that!
@ServiceNerd5 ай бұрын
😲 Youve revealed my true identity 🤣
@karthikrao79856 ай бұрын
Very helpful video. quick question is there a way alert any teams in Jira or SN if the integration fails via webhook. Failure in failure on Jira side webhook
@blueshortsSN6 ай бұрын
Hi Thanks for the video! we are using flow designer and using send email actions, how can we populate the 'TO' field in the send email action with users email addresses from a specific group? We tried doing a look up records to sys_user_grmember table and dot walking to the user email. However upon testing and checking the executions, the email addresses are not populated into the to field within the results and no emails get sent. Any ideas how we could achieve this please
@akeemd19357 ай бұрын
You are simply awesome. Thank you.
@ServiceNerd6 ай бұрын
Love that comment! Thanks
@donesry29027 ай бұрын
Thank you for this video. I think it is very helpful!
@user-te5dv7oq2u7 ай бұрын
Earned a sub, thanks!
@Marchbox867 ай бұрын
Thank you, just did it. Perfect
@ServiceNerd7 ай бұрын
Lovely stuff!
@Marchbox867 ай бұрын
Hello sir, do you know if is possible to generate a report based on on a specific KB ( knowledge Base ) that was use when closing an incident or in my case a bunch of incidents from a specific start and end date? Sorry for the loaded question. Thank you
@pennieturner78557 ай бұрын
Good to have you back!
@user-kw3ye4ve6i7 ай бұрын
Hi Sir , In the Update Record Action , since Approval table consists of different task types like change , problem , request Item etc but why it takes "TaskTable" instead of Change , problem or sc_req_item table . please clarify
@ServiceNerd5 ай бұрын
Massive apologies on the delay...Deadpool answered :)
@JaceNow8 ай бұрын
Welcome back!
@ServiceNerd8 ай бұрын
Love this! Thanks @JaceNow. Had a fair bit on the last few months. This one was more about playing with some edits rather than actual content 😀😉
@bijoux368 ай бұрын
Good video, if you could have shown the record created on the event registry it would have helped for a better understanding of parm1 and parm 2
@ServiceNerd8 ай бұрын
Hey. Thanks for the comment and sorry on the delay. The record on the event reg doesn’t show the parms but the queue does so guess I missed that 😳. Noted for next time and thanks for letting me knw.
@aartiahluwalia41049 ай бұрын
Hey, I want to update the application url in activity tab using worknotes, whenever user adds/changes the url it should update in activity tab, could you guide on how this can be achieved?
@ServiceNerd8 ай бұрын
Hey! Thanks for the comment and sorry on the delay. For more context, shoot me a mail and I can take a look/explain further.
@mayurmalhotra54949 ай бұрын
Good video on integration. Appreciate your efforts. Did you also made any video on sending attachments to the Jira issue ticket.
@ServiceNerd8 ай бұрын
Hey! Thanks for the comment and sorry on the delay! I didn’t actually and things have moved on since then. I have done that before a long time ago and so sure there is an api for it.
@yasseralkindi73509 ай бұрын
Any idea how to have SNOW send a message to the caller in Teams, rather than sending it to a channel?
@ServiceNerd8 ай бұрын
Hey..thanks for the comment and apologies on the delay. Have you looked at the conversational ServiceNow to ms teams plug-in?
@skodateam9 ай бұрын
One thing I`d like to add which I believe got forgotten about is the template itself. From what I saw, its purpose is to define inputs and pass them onto the actual subflow getting triggered. Overall, pretty good video..
@lalitasharma37189 ай бұрын
great, simple solution :)
@ServiceNerd9 ай бұрын
Thanks 😀👍
@OneAndOnlyMe9 ай бұрын
So much for the ServiceNow messaging, "It's there in Vancouver" I've never ben able to login into the store using personal account, I think it has to be a business domain account, doesn't it?