Never had Sky or Vodafone broadband - always been a virgin media customer. However, now planning to move to Vodafone broadband due to house move as the house previously had sky Q TV and broadband and all of the cable routing is there. I would like Vodafone broadband - but don't want new cables all over the place and also was concerned how it would work with Sky Q for TV - I have been a little concerned as I thought this would be a pain, but sounds like it can all work and be stable. Is there a big advantage of the Vodafone broadband over the sky broadband offer? Or for simplicity - should I just go with the single source of Sky?
@lewbeetham10 ай бұрын
If you have the option to go with Sky broadband, I would. It was (in my opinion) more reliable with Sky Q. Good luck.
@TOMMIB00ST10 ай бұрын
Is this on the main box or do you have to do it on the mini boxes aswell?
@user-zo2pb2vi7n Жыл бұрын
Hi Lewis, followed all of this as having so many problems, I don't however see the frequency box come up, tried a few times, see the rest but not frequency, any ideas please? Many thanks
@mariastraub6619 Жыл бұрын
Followed your video to the letter and I thought it had worked all ticks on status page, unfortunately go to home page and usual comment about no internet. 😢 Thank you it was worth a try!
@lewbeetham Жыл бұрын
*Some of the newer models of Vodafone routers don’t support WiFi splitting. So this won’t work.*
@yorborswift Жыл бұрын
Ah I understand. Thanks anyway Lewis. I have actually found that setting my main sky box to manual has helped.
@yorborswift Жыл бұрын
Hi Lewis . I have just tried this having recently gone to Vodafone. When I go into my hub it does not give the option to split
@poshdan1988 Жыл бұрын
Didn’t work for me unfortunately. Quite close to cancelling Vodafone at this point. Nothing but fucking issues.
@danielkane38832 жыл бұрын
I don't have the option to change from 5.0gjz/2.4ghz to 2.4ghz🤦🏻♂️ all other opeti9ns are there on second connection.
@iAmDiBBz2 жыл бұрын
recent upgraded to vodafone gigabit after securing a major deal for a 36 month contract. however my family constantly complains that their TV's and sky Q box and mini keep losing connection the the router and thus no internet access. ive scoured information regarding splitting the ssid but it seems vodafone have removed this from the router tunning page. so im at a loss in how to fix this stupid issue
@Gunner117632 жыл бұрын
Anytime I turn the wifi on in the sky q box it pretty kills the wifi to my ps5. The speed is still high enough but the second I turn the sky q on the online gameplay on the ps5 lags and rubber bands like crazy so hopefully this will help
@ninascraftyresinroom46042 жыл бұрын
I’ve had to reconnect back to network every day since I moved over to Vodafone….I’ve just followed your video, I don’t seem to have all the same options on the router login… I guess they’ve taken stuff out since you did this vid….I really hope this fixes it. Here I go….I’ll let you know!
@meganduncan83702 жыл бұрын
Done all the steps. Get 2 ticks but when going back to catch up etc still says not connected to wifi:( I have the new Vodafone pro router and don’t know if I have to do something different
@davesutton4198 Жыл бұрын
Same for me , did you resolve ?
@andrewgriffiths81002 жыл бұрын
Hi Lewis, just came across this video as I too am having the same issues! Virgin Media only has the option to create a “Guest Network” Is this the same thing and can I follow your process with this? Cheers!
@gazbot2k62 жыл бұрын
Says connected to Internet in settings but on home page, it says no internet connection. Any ideas?
@ElectrifiedLex3 жыл бұрын
Doesn't work says it's connected but the Home menu says I don't have internet even though I have done everything in this video
@doughale53583 жыл бұрын
What a legend! Fixed this issue which has been driving me crazy. Thanks so much for the video!
@doughale53583 жыл бұрын
Spoke too soon! The tick boxes are there for my connection but anything thay requires the internet is not working and is stating I am not connected. Anyone had a fix for this? Cheers
@brianmaguire8453 жыл бұрын
Excellent Lewis, had tried loads of other useless advice before I found this, many thanks 👍🏻
@t888jmd3 жыл бұрын
I have this problem and have complete this guide and several other things with no success, of course Vodafone are no help and I’m tied in
@nathancross20123 жыл бұрын
Done all this now can’t get on demand services
@Chris347203 жыл бұрын
It’s annoying now the new boosters they supply won’t allow you to set 2.4ghz in the menu it’s disappeared completely
@danielkane38832 жыл бұрын
Did you sort the issue? I don't have the option will I need to turn the booster off?
@macroid34523 жыл бұрын
Don’t fix your sky connection 😂 soon as someone is watching the tv it hogs the bandwidth
@Dadeets3 жыл бұрын
AMAZING FIX - as for sky and their ‘community’ of utter tossers .....🖕 You however, are da man! My only addition to this would be to tell folks not to hide the broadcast of the 2nd WiFi for your sky q as if the router loses power or connection for some reason, you lose all network connections altogether and have to reset your router back to factory and reset connections on your sky Q main box and skyQ mini. I’ve let it broadcast and if the router is reset or powered down, you still retain full choice & functionality of both WiFi networks. But thanks for this fix - as Tuesday was going to see me on a foul mouthed rampage at whoever I could shout at when I called sky for help. 👍🏻
@paulsenior20153 жыл бұрын
Will this work with issues from using a 4g router?
@markstedman45923 жыл бұрын
I've just gone through this word for word but no joy 😫
@mohamednofal69473 жыл бұрын
thank you for this video , but i have a question i’ve done all that and when i come back to the homepage of Sky it says “looks like you don’t have an internet connection “ do you know how to fix that ?
@davesutton4198 Жыл бұрын
Same for me , did you resolve ?
@annebanks7903 жыл бұрын
Thank you so much for doing this video. My sky is working again after having issues for weeks with my mini box, sky go and on demand. I can’t thank you enough.
@mohamednofal69473 жыл бұрын
have a question i’ve done all that and when i come back to the homepage of Sky it says “looks like you don’t have an internet connection “ do you know how to fix that ? ihave vodafone router
@MegaShortcuts3 жыл бұрын
Currently my isp is Sky but moving soon to a rural area. BB will be Vodafone 4G via a TP-LINK MR600 4G router. Does the procedure you describe in the video apply the same to connecting my Sky Q box to the 4G router/wifi?
@LeeGreenldgphotos3 жыл бұрын
Massive thanks fella !
@formbyjim3 жыл бұрын
Worked great. Thanks
@gavin13103 жыл бұрын
Hi there having trouble with my Sky Q/Vodafone setup. Think this will solve it but just wanted to check, do you know if I have my iPhone connected to the main WiFi and the sky on its private WiFi, will my phone be able to see it to share video/music via AirPlay. Or will the Sky App find it so I can watch recordings on my iPhone or iPad?
@lewbeetham3 жыл бұрын
Hi there. Yes, as the new network is technically the same network with a different SSID, any devices connected to the main network will still be able to communicate with the boxes on the hidden network. I use the streaming all the time and it works as though they were connected to the same SSID. 👍🏼
@gavin13103 жыл бұрын
@@lewbeetham fantastic that’s great! Thanks a million!
@timburton69643 жыл бұрын
Thanks for the time to make the video, but unfortunately hasn’t worked. All online Sky services just say I have no internet connection yet the network connection status says the sky box is connected as does the Vodafone hub info. Really strange!
@davesutton4198 Жыл бұрын
I’ve had the same , did you manage resolve
@karlspence57233 жыл бұрын
It worked. Thank you for posting this video.
@davidjenkins18773 жыл бұрын
Hi will this work for my bt broadband? When I watch Netflix through my sky q box my speed is 1.5mb but through the tv app I get 70mb thanks
@lewbeetham3 жыл бұрын
David Jenkins Hi. Potentially yes. Give it a go and post the results here for us to see. 👍🏼
@lewbeetham3 жыл бұрын
David Jenkins Also. Maybe try using a CAT5 cable to hardwire your SkyQ box to your router.
@brettadams66714 жыл бұрын
Not a Vodaphone BB ISP subscriber, but I am thinking of doing something similar for on my Ubiquiti Network via my Access Points. For the life of me I cannot get my SkyQ box and SkyGoExtra to talk. Currently, they (tablet/PC/Q share the same SSID as everything else on my network using 2.4Ghz, but the same SSID also incorporates 5Ghz. So wondering whether creating a new SSID on just 2.4Ghz just for SkyQ and the devices which need to talk to it will do the trick?
@rosshempstock28384 жыл бұрын
SO IVE HAD THIS PROBLEM FOR SO LONG, DONE ALL THE STEPS NETWORK ALL TICKED AND WORKING BUT STILL SAYING IT LOOKS LIKE YOU HAVE NO INTERNET CONNECTION WHEN TRYING THE APPS AND STUFF :( RESTARTED ROUTER AND SKY BOX, STILL SAYS TICK FOR CONNECTION BUT APPS WONT WORK OR CATCH UP ETC.
@doctormark683 жыл бұрын
Me too!
@chriseaston17314 жыл бұрын
I’ve got skyQ box with Vodafone hub, and had drop out problems for ages. Had sky out who changed the Q box twice and even had discussions with Vodafone. Done this exercise so will see it goes now. THANKS FOR TUTORIAL 👍👍
@sugarpiehoneyplt4 жыл бұрын
Hi, i have other sky q boxes in other rooms that drop out do i need to do the same process for them all?
@lewbeetham4 жыл бұрын
Fiona Robbins Hi Fiona. It is best that you reset all of the mini boxes before doing this process on the main Sky Q box. However you do not need to change the settings shown in this video on the mini boxes. Just the main box...
@Trowell554 жыл бұрын
After months of connectivity issues & searching for answers (obviously Sky aren't much help) I finally stumbled across this video. I've only just changed all the settings you suggested so will write again with an update in a few days but I seriously have everything crossed..! Whether it works or not - thanks for taking the time to share this info & make this video...
@peterbyrne12854 жыл бұрын
Ok so far, but why put in 8888
@lewbeetham4 жыл бұрын
Peter Byrne Hi Peter. The ‘8 8 8 8’ refers to the Google DNS Servers which your box uses to constantly ping and check internet connection. You can set up your own DNS server to check internet connection but using Google’s is pretty much industry standard as it is fast and simple. No data is transferred via this media, the box only uses this server to check for connection regularly.
@youwantedd3 жыл бұрын
@@lewbeetham I changed the DNS servers to Google on the router itself, this seems to have the same effect without having to split the WiFi.
@dermitdemalles4 жыл бұрын
Great Video 👍 Subscribe for Friend 😀 and Drone Brothers ✌️
@MeadbhWavy104 жыл бұрын
Thank you so much...this issue has been driving all of us in the house crazy for the past few weeks. Now it is sorted. Thanks again
@zayaermalik7964 жыл бұрын
Hello My sky q mini x 3 keep disconnecting from the main 2tb box
@lewbeetham4 жыл бұрын
zayaer malik Hi mate. I am no longer a sky engineer and I am not up to date on their latest software versions, bugs and updates etc. This seems to be working for most people with the same issue as I had. Your issue could be down to a number of things. I’d advise calling Sky for a service visit, however at the moment you may be waiting a while. Good luck,.
@thelifechannel54604 жыл бұрын
Had this problem for a while now, went through your steps connected to the the internet, but home screen still shows not connected when i am connected you can go on netfix but not demand or catch up. Reverted back to orignal set up. Any suggestions?
@lewbeetham4 жыл бұрын
The Life Channel Hi, thanks for your comment. I haven’t been a Sky Engineer for a while now so I’m no longer able to offer specific support on issues such as yours. This doesn’t work for everyone (I don’t know why) - May I suggest a full system reboot on all boxes including the router and then try this step again. If all else fails, I’m afraid you’ll have to contact Sky for support.
@jfkelly04 жыл бұрын
I've managed to connect to the router this way, but mine still says there's no Internet connection either, did you manage to find a fix for this?
@thelifechannel54604 жыл бұрын
@@jfkelly0 No i tryed loads of things, back to origanal connection. Is a lot better now i think it must have been usage in general by vodafone customers not so bad now lockdown is coming to an end. Aparently its a big problem between vodafone and sky. The routers arent the problem.
@jthorner20054 жыл бұрын
I’ve tried this doesn’t work for me on Vodaphne
@lewbeetham4 жыл бұрын
Jason Thorner Sorry to hear that Jason. As I said it’s just a workaround I discovered and seems to work 9 times out of 10. Hope you get something sorted.
@Scottishguyreacts4 жыл бұрын
Absolute gentleman, worked a treat. Thank you.
@johnhiley42474 жыл бұрын
Just followed your wonderful and very clear instructions, now able to get netflix and on demand without any trouble. I have a Vodafone router and Sky Q box that has been nothing but trouble for weeks.Now its working perfectly thanks to you. A massive round of applause from me.
@Ammers16044 жыл бұрын
Worked a treat,you absolute hero!
@thomasbenton96004 жыл бұрын
Hi Lewis, I'm having this problem with my sky q multi room box, sorry to sound thick but how do I access that vodaphone screen youre on in the vid? I don't have a laptop so can I access it via my phone on the vodaphone website? Iv not seen it before, thanks, Tom
@lewbeetham4 жыл бұрын
Hi Thomas. Make sure you are connected to your Vodafone WiFi on your phone or device. Go to your web browser and type in 192.168.1.1 in the address bar and then enter. It should take you to the login page of your router. If you look on the back of your router you should have an admin and password.
@thomasbenton96004 жыл бұрын
@@lewbeetham il give that a try tonight, thanks alot
@thomasbenton96004 жыл бұрын
Both sky q boxes working perfectly now, thanks alot for the advise pal
@thomasbenton96004 жыл бұрын
Sorry to bother you again, mine and my partners vodaphone phones keep disconnecting from the wifi(they have since I had sky Q installed) is there a way I can stop this happening? Thanks