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@tienatnguyen5882 2 ай бұрын
Amazing job! Thank you for sharing!
@AnanyaNoone 2 ай бұрын
In outbound email process, the send ready has changed to send ignored. Can anyone help me with this?
@ChinnaDornadula 2 ай бұрын
Again you nailed it, my sincere request, please make more videos and upload sir. Thanks.
@ChinnaDornadula 2 ай бұрын
Again you nailed it, Thanks ton ❤
@ChinnaDornadula 2 ай бұрын
Easy to understand, you nailed it, Thanks ton❤
@Deepakkumar-o6b7s 3 ай бұрын
I always get send ignored in outbound email configuration . i did the same as done by you . POP is working but SMTP is not working . can anyone help me out please
@hoangongpham4867 5 ай бұрын
Very nice. Thanks for your sharing.
@AjinkyaDhane-o5n 6 ай бұрын
Thanks 🙂
@sadafbaig5823 6 ай бұрын
I am not able to find app password in myaccount.google .com
@workwithpratham 7 ай бұрын
Thanks for the solution .
@DavidLarson-h4c 10 ай бұрын
Excellent explanation thank you!
@BrunoBandeiraRocha 11 ай бұрын
It worked like a charm! Very good job!
@lakshman.bollaka7662 11 ай бұрын
Hi Prajna, I have configured everything in pdi but i am not receive any mail from that related changes , In email logs i observed the type is "send-ignored" but why it ignored that mail. please help me sir...
@rajanmehta1669 11 ай бұрын
Very nice workaround and well explained. Thanks
@Rahulkumar-sd4pn Жыл бұрын
Best Video On this topic, please upload more video.
@deathskullk Жыл бұрын
Helpful and doubt clearing
@bhaveshsharma6197 Жыл бұрын
Thank you so much for creating this video. This is really helpful and resolved very important challenge associate with email notification.
@servicenowprajna Жыл бұрын
Glad it was helpful!
@soniyashahu3422 Жыл бұрын
Thank You for making this video, its very useful.
@manikrishnajenula8864 Жыл бұрын
thanks bro very helpful video.
@SudharshanReddy-z3r Жыл бұрын
searching since month for this thanks for your kind information
@jeyapriyar435 Жыл бұрын
I have searched how to create Email account (pop3) only u have uploaded this video, thanks sir
@servicenowprajna Жыл бұрын
Thank you for watching. I am glad you find it helpful.
@Useranv Жыл бұрын
Excellent Video. Very Useful. Thank you very much.
@sunitas8025 Жыл бұрын
Thanks a lot for the information it solved a big issue. Really appreciate foe your knowledge sharing..
@AlokKumar-ot9sx Жыл бұрын
how to send some parameter to the mail
@vasanthiunnam Жыл бұрын
After configuring whatever the steps that has mentioned for inbound type and enabled inbound email properties but still all the emails are in receive-ignored type. Can someone kindly help on this please.
@servicenowprajna Жыл бұрын
Was your connection test successfull for 'POP3' type Email Account in servicenow ?
@rajanmehta1669 11 ай бұрын
You need to send email from different email address to the configured email address
@tusharwalvekar1899 Жыл бұрын
I recently saw this Two parameter get method while working on one of the old scripts on my custom instance and I was wondering how it’s happening or if anyones knows about it. Thanks for sharing the video and explaining everything in most technical way. 10:00
@servicenowprajna Жыл бұрын
Thank you for watching. I am glad it helped.
@brucewayne3675 Жыл бұрын
Even after replecating all the steps for outbound mail type is going from send-ready to send-ignored and not receiving in gmail. And for inbound mail, mail sent from gmail is being received at SN PDI but the type is getting received-ignored. Tried a lot to fix still unable to get accurate results. Kindly help
@servicenowprajna Жыл бұрын
Hi Bruce, If your Test Connection was successfull for both POP and SMTP account and if you have enabled 'email sending' & 'email receiving' in email properties then there should not be any issue in sending/receiving of email from configuration point of view. Mostly if an email is send-ignored/received ignored, it's because of some problem with the notification. Does it happen for all kind of emails or particular emails. You could try below few articles to troubleshoot your issue. support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0790932 www.servicenow.com/community/it-service-management-forum/emails-are-getting-set-to-send-ignored/m-p/450094 support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0521382 Mostly email is received ignore when guest user account is inactive/logged out OR if there is no inbound action to handle it. Also if sender belongs to Email Address Filter then email is ignored OOB it's mailer-daemon@ and postmaster@. Check what is populated in the 'User' field of the received-ignored email, if it starts with 'mailer-daemon@' or 'postmaster@' then that's the reason and it's expected behavior. Finally if I have to test if connection is alright, then other than test connection button there is one more way. Try the below steps to check if your instance is ready to send outbound emails : 1. Go to emails log 2. Click on New button 3. Change the following field value as suggested : Type - 'send-ready' Subject - 'Testing email' Recipients - any of your emails other than the one you have connected with Body - 'Testing sending of email from servicenow' 4. Save the form, in couple of mins, you should receive this email in the recipients email address, and the same should reflect in the Sent folder of your email you have integrated servicenow with. Let me know if this do not works for you. Regards, Kamlesh
@terracegarden4377 Жыл бұрын
Hello @brucewayne3675, Check email properties, in that keep "send all email to this test email" blank . OR Use mail id which is different from the existing one which you are using in email accounts. I was facing the same problem and it got solved.
@seanespino8202 6 ай бұрын
@@servicenowprajna same problem with mine. Already enabled 'email sending' & 'email receiving' in email properties, also enabled "Enable email sending and receiving" under Your instance actions "Manage email properties".