Servicenow email sending/Receiving in PDI

This video explains how you can enable sending and receiving of emails in your PDI which is disabled by servicenow.

[@hoangongpham4867]

Very nice. Thanks for your sharing.

[@rajanmehta1669]

Very nice workaround and well explained. Thanks

[@sunitas8025]

Thanks a lot for the information it solved a big issue. Really appreciate foe your knowledge sharing..

[@soniyashahu3422]

Thank You for making this video, its very useful.

[@Useranv]

Excellent Video. Very Useful. Thank you very much.

[@BrunoBandeiraRocha]

It worked like a charm! Very good job!

[@user-el6xo5ig3b]

searching since month for this thanks for your kind information

[@user-mn7xt8pf4j]

Excellent explanation thank you!

[@bhaveshsharma6197]

Thank you so much for creating this video. This is really helpful and resolved very important challenge associate with email notification.

[@servicenowprajna]

Glad it was helpful!

[@user-yd8gh9lj2i]

Thanks 🙂

[@Rahulkumar-sd4pn]

Best Video On this topic, please upload more video.

[@jeyapriyar435]

I have searched how to create Email account (pop3) only u have uploaded this video, thanks sir

[@servicenowprajna]

Thank you for watching. I am glad you find it helpful.

[@deathskullk]

Helpful and doubt clearing

[@manikrishnajenula8864]

thanks bro very helpful video.

[@workwithpratham]

Thanks for the solution .

[@AlokKumar-ot9sx]

how to send some parameter to the mail

[@lakshman.bollaka7662]

Hi Prajna, I have configured everything in pdi but i am not receive any mail from that related changes , In email logs i observed the type is "send-ignored" but why it ignored that mail. please help me sir...

[@brucewayne3675]

Even after replecating all the steps for outbound mail type is going from send-ready to send-ignored and not receiving in gmail. And for inbound mail, mail sent from gmail is being received at SN PDI but the type is getting received-ignored. Tried a lot to fix still unable to get accurate results. Kindly help

[@servicenowprajna]

Hi Bruce, If your Test Connection was successfull for both POP and SMTP account and if you have enabled 'email sending' & 'email receiving' in email properties then there should not be any issue in sending/receiving of email from configuration point of view. Mostly if an email is send-ignored/received ignored, it's because of some problem with the notification. Does it happen for all kind of emails or particular emails. You could try below few articles to troubleshoot your issue. support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0790932 www.servicenow.com/community/it-service-management-forum/emails-are-getting-set-to-send-ignored/m-p/450094 support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0521382 Mostly email is received ignore when guest user account is inactive/logged out OR if there is no inbound action to handle it. Also if sender belongs to Email Address Filter then email is ignored OOB it's mailer-daemon@ and postmaster@. Check what is populated in the 'User' field of the received-ignored email, if it starts with 'mailer-daemon@' or 'postmaster@' then that's the reason and it's expected behavior. Finally if I have to test if connection is alright, then other than test connection button there is one more way. Try the below steps to check if your instance is ready to send outbound emails : 1. Go to emails log 2. Click on New button 3. Change the following field value as suggested : Type - 'send-ready' Subject - 'Testing email' Recipients - any of your emails other than the one you have connected with Body - 'Testing sending of email from servicenow' 4. Save the form, in couple of mins, you should receive this email in the recipients email address, and the same should reflect in the Sent folder of your email you have integrated servicenow with. Let me know if this do not works for you. Regards, Kamlesh

[@terracegarden4377]

Hello @brucewayne3675, Check email properties, in that keep "send all email to this test email" blank . OR Use mail id which is different from the existing one which you are using in email accounts. I was facing the same problem and it got solved.

[@seanespino8202]

@@servicenowprajna same problem with mine. Already enabled 'email sending' & 'email receiving' in email properties, also enabled "Enable email sending and receiving" under Your instance actions "Manage email properties".

[@user-ts8wu7uj3m]

After configuring whatever the steps that has mentioned for inbound type and enabled inbound email properties but still all the emails are in receive-ignored type. Can someone kindly help on this please.

[@servicenowprajna]

Was your connection test successfull for 'POP3' type Email Account in servicenow ?

[@rajanmehta1669]

You need to send email from different email address to the configured email address