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Ranjeet Kumar Senior Manager Learning & Organisational Development and Co-Author #WinningItTogether is explaining the
Box 1: Low performance / Low potential
Within the nine box grid mdoel, this is the box for the so-called underperformers. In their work and performance, they do not meet the requirements set by the organisation, meaning they are not suitable for their current position.
There is a termination risk for the employment contract, as organisations want to employ as few under performers as possible. It is possible that the employee is in a role that is completely wrong for them and is overwhelmed by their responsibilities. In such cases, it is a good idea to look at the employee’s current position together and look at what role would better suit them. If there is a vacancy that matches that, it is always a good idea to give that a try. If there is no other option, then letting them go will be the best option. An outplacement procedure can be offered by the organisation.
Box 2: Average performance / Low potential
This is the box for solid performers who meet all quality requirements set by the organisation. However, they do not really excel in any of their tasks. Such employees can be assigned to different positions of a similar level.
It is important that sufficient attention is paid to them, and that they are supervised and monitored on their jobs. Only then will their performance grow and improve. In the long term, that improved performance might lead to a promotion.
Box 3: Low performance / Average potential
Inconsistent performers can be found in box 3 of the 9 box grid. That means they are a risk factor; a company can’t rely on them to perform well consistently. Their results are often unsatisfactory. If it’s a new employee in a new job, then it’s logical that their performance is not up to standard at first. But it is expected that they will grow to become a stable and good performer in the short term.
If that does not happen and the employee continues to perform badly, it should be investigated why this is, and how their performance can be improved. It is not a matter of talent development. A possible solution is reassigning the employee in question to a lower position. If that does not help, then it is time to let them go.
Box 4: High performance / Low potential
Within the 9 box grid model, this box contains the professional experts; specialists who perform excellently, making them valuable to the organisation. However, their talent development is low, and they are unlikely to be promoted to a position with more responsibilities. Often these are older, experienced employees who are no longer interested in developing their talents, as they will be retiring in a few years anyway.
Box 5: Average performance/Average potential
This is the box for the basic professionals; the quality of their work is fine, and they are open to developing their talents. This is a favourite for most organisations, because the company has a lot of options for employees like that. There are plenty of opportunities to have them grow into more demanding roles with more responsibility.
Box 6: Low performance / High potential
Box 6 is home to potential top performers. These are often employees who are just starting out, new to the company with little or no experience, but with proper training. It makes sense that their performance is not yet up to the standards of the business, as they do not have enough experience yet.
Their talent development is high, and they are open to participating in any kind of training programme. It is a good idea to set goals together with these employees and regularly assess their performance based on those goals. After a period of about three months, there should be noticeable progression in their work performance.
Box 7: High performance / Average potential
Good performers can be found here. They perform at the top of their field and there are decent opportunities to develop their talents further. They are eligible for more demanding roles. In many cases, they set the right example within the organisation, making them very valuable.
Box 8: Average performance / High potential
This is the box of the rising stars; the ultimate talents within the organisation. In addition to performing well, they have high talent potential, meaning there is plenty of opportunity for them to rise through the ranks or develop further in their current position. It is important for an organisation to cherish and retain many such talents because they are the driving force behind the success of the business.
Box 9: High performance / High potential
These are the top talents who do not just perform at the top of their game, but who are equally able to get even more out of their talents. They are usually in positions with a lot of responsibility and will quickly rise to middle management.