⭐️ Here's a related video: kzbin.info/www/bejne/d3KkqKWDrqmloqc 🙂 Comment below if you want a blog post with all the statements. ✔️
@dipeshkkarn9535 жыл бұрын
Thank you for making this content available, it was really helpful… Thought it would help people I made a transcript of this entire video, so below it is: Some quick tips on how to use the statements: Tip #1: Use “I” instead of “We” it sounds more personal and thoughtful. Tip #2: Make sure you tone of voice sounds genuine too. Tip#3: I will certainly help you with that/this…” Remember to replace “that/this” with the specific concern. Ex. I’ll certainly help you with your re-connection. TIP #4: Practice saying your statements beforehand to see which ones sound more natural when spoken. TIP #5: Adjust your statements based on the customer’s situation. 10 Call Center Acknowledgment, Empathy, and Reassurance Statements 1. “I have encountered customers who have been in your situation and what I did to successfully help them was…” 2. “I would feel the same in your situation, but don’t worry, I’ll help you sort this out.” 3. “Your situation makes sense. Rest assured that I’m here to take care of this for you. 4. “I understand that’s really frustrating, let’s see what I can do to help.” 5. “I appreciate you bringing this to our attention, let me help with you fees.” 6. “You satisfaction is our number one priority. I will work with you to resolve this concern.” 7. “I can imagine how upsetting that is. I will make sure to put this into action for you as soon as possible.” 8. “I am terribly sorry that you had to go through this situation. I will help you get this resolved immediately.” 9. “I realized how difficult that must have been for you. Don’t worry, you’ve got the right person on the line to help you.” 10. “Your experience is definitely unacceptable. I’ll make sure this gets resolved today.”
@ReaNinja5 жыл бұрын
Thank you! 💚
@bradleyasube46063 жыл бұрын
Wow, I didn't know there are contents like this here in KZbin. This will be a great help for my incoming nesting. Thank you so much. This is a great help.
@ReaNinja3 жыл бұрын
Glad this helps ❤🤗
@doggocat-oh33243 жыл бұрын
You have definitely helped me as I started for the first time in the BPO industry last year. You may, however, want to post an update on an answer where as agent I will say I understand. Most customers don't find it an acceptable answer. More often than not, it makes them all the more irate. They will answer back: no! You can't possibly understand how I'm feeling right now. Don't patronize me. What's another way of saying it instead of I understand. There are also companies whose metrics won't allow agents to apologize or say sorry because Sentiments would go down. Again, how should we say it in a better way instead if saying we're sorry? Thank you. Looking forward to new uploads from you. :)
@natahlidanuco29752 жыл бұрын
Wow!! Exactly what I needed. I'll have my mock call later, and this has been such a help🙏💕
@shaikmuzaffar9315 Жыл бұрын
❤ nice 👍😊
@extremetwisterplays18504 жыл бұрын
As a CSR I am happy to have discovered this jewel it will certainly prove to be helpful for me
@drasticallychanged9735 жыл бұрын
I have watched all your video and nagamit ko lahat on interview until sa training ko na aapply ko parin siya.. thank you ninja! More power!
@ReaNinja5 жыл бұрын
Wow thanks for watching! I'm happy na nagamit mo. 😊
@tana22072 жыл бұрын
So good statements I got today. I am damn sure these statements add value to my customer service skills. Thank you so so sooo much.
@cesarportillo25353 жыл бұрын
I just watched this video today but I will apply this tomorrow. Ty!!
@SteezyDollIsabel4 жыл бұрын
Honestly lifesaver I started working at a call center and they grade us based on if we assured the customer and I got in trouble because I wasn't assuring the customer. I had no idea what they were talking about now until this video. I thought it was going to be hard for me but now with this statements I think my customer service will be at 100%😊😊😊 Thank you for making this video🙏 I thought I had to be a kiss ass or show alot of feelings and tbh with you I'm not good at showing feelings like that but these statements will show the customer I care about them 💯 Thank you. I was having a hard time trying to find some on Google!😊
@ReaNinja4 жыл бұрын
Aww so happy this video helped you, Isabel. I'm not sure which country you're from but here in the PH, we are not used to these statements so it takes a lot of practice to sound natural. 😊❤
@SteezyDollIsabel4 жыл бұрын
@@ReaNinja I'm from the United States. It's easy for me my customer service voice is on point. Lets just say l have that one voice where customers will be asking for my location through the phone or asking for my name again because it sounds so genuine 😊😂
@pigeon__admirer Жыл бұрын
Wow these are actually pretty good! 7 months into being a CSR and I think these will be very helpful. Thank you!
@ReaNinja Жыл бұрын
Glad you like them!
@marinettelatigay18364 жыл бұрын
I just passed my mock call today and now waiting for JO. Big thanks ms rea. Wish you more success!!❣️
@candybuena-oades52844 жыл бұрын
I'm watching this now and this is really helpful, I am currently in nesting period and since this is my first time in call center I find it really hard to explain to the customer clearly, I am slowly able to understand them but I still find it hard to construct a sentence that is both positive and professional. I hope I will be able to pass the nesting. Thank you Rea.
@JoseSoto-hk6fi5 жыл бұрын
excellent video, thanks very much for making videos like this one, it helped me a lot in my job
@clarissecura85175 жыл бұрын
Super worth it yung 3mins ms. rea.
@ReaNinja5 жыл бұрын
Good to know that. Thanks for watching! 😊💞
@jolani7463 жыл бұрын
This was really straight to the point I like it, no unnecessary rambling. I have a hard time expressing emotions because I can be Aloof how would you say I should go about converting that I genuinely feel it for the customer?
@ReaNinja3 жыл бұрын
You can practice talking more in a pleasant tone of voice..😊 you already have the statements, it just takes practice to sound more genuine.
@dianajoyr.l.82793 жыл бұрын
Thank you for this, you are a great help ❤️ Be safe always 😊🙏🏼
@nerisaherman4755 жыл бұрын
Thank you so much, you're my angel Im new in this BPO industry and you're most vedios helped me a lot.. more power and God Bless.
@ReaNinja5 жыл бұрын
Welcome! ❤🙂
@SalmanAli-zx4fn4 жыл бұрын
Thanks for sharing such a useful material i am in newly hired training
@anghelsalupa80593 жыл бұрын
Okay maybe thats the reason why I usually get detractor. Mine is "I am so sorry to hear that, unfortunately I am not able to help you with regards your concern. All I can do is to put notes into your account about this matter and rest assured we are going to work on this issue and resolve your concern"
@kennmax46384 жыл бұрын
Your so amazing Rea thank you so much because of your videos i got i hored in my first BPO job
@rafaeltabagan31782 жыл бұрын
Thank you so much mam rea for the information I've learned a lot God bless
@lifesadvice80952 жыл бұрын
Thank you for the tips Ms. Rea👏 this will surely helped.
@nerisaherman4755 жыл бұрын
Im watching your vedios before I decided to apply in bpo industry... You help me a lot Rea especially on my interview... And now I'm on training and Im watching your mock calls example... thank you again..
@ReaNinja5 жыл бұрын
Thanks for watching Nerisa 🙏 Good luck on your training and congrats! ❤
@sweetmarie14155 жыл бұрын
Yes blog post with acknowledge statements and thank you sooo much 😁
@ReaNinja5 жыл бұрын
Owrayts!! Thank you too 😊
@jetherberedico83515 жыл бұрын
All your video is very helpfull.. thanks so much making all these videos.. i hope i can fluently speak english language so my matrix now in my training will meet the target matrix... god bless..
@ReaNinja5 жыл бұрын
Happy to know that my videos helped. Thanks for watching, Jether! ❤ Just practice more. God bless!
@giamontebonxx4 жыл бұрын
Thank you so much Rhea 😊 2019 month of june Before my interview i watch this for some tips on How to pass the interview and yey! Finally i passed it 😉 Now, I am almost 1 year sa work ko. A thousand thanks to you. AER naman ngayon 🤩🤗
@ReaNinja4 жыл бұрын
Wow so happy for you 🙏🏼❤
@Karla-gm8me5 жыл бұрын
Really nice video, I got the call center job I wanted
@ReaNinja5 жыл бұрын
Thank you and congrats Carla! ❤
@internetwanderer27475 жыл бұрын
Hi Ma'am Rea! Thank you so much for all of your videos! It really helped me.
@mariannietaylaran7687 Жыл бұрын
I am having refresher after having my C-section it seems that I am forgetful. Now I am applying for a job again
@devdhiman60352 жыл бұрын
Very helpful thank you so much for this video 🙂
@lissigavino18553 ай бұрын
Very helpful!!!
@fayerytales83813 жыл бұрын
thank u miss rea. your videos about assessments and interviews helped me a lot and now im here, watching helpful tips regarding the scripting. because i have landed the job last month. thanks a lot!! keep on inspiring us
@ReaNinja3 жыл бұрын
Congrats 🤗
@kirsyalia26233 жыл бұрын
This is such a great help! Thanks!
@chin90694 жыл бұрын
Your videos are super-duper awesome and helpful chị Rea ơi. A big thank-you from Vietnam
@ReaNinja4 жыл бұрын
Cam on 🤗🤗
@johnlloydmacayan65365 жыл бұрын
We are using this steps every call the AER, and as a newbie it really hard for me to build my AER
@ReaNinja5 жыл бұрын
Practice makes progress. 😊
@tinab35052 жыл бұрын
Just starting this video thank you!!
@user-he4cc7bw4w4 жыл бұрын
Thank you so much for your videos actually it helps me a lot by boosting my confident, and having lots of knowledge in my new line of career even though im just a 1yr vocational graduate. I've used your videos as my stepping stone to enter the world of bpo, just got hired this Feb 3, 2020 in a pioneering account but unfortunately this pandemic comes, thats why ill try my best to study even though its not my nature coz i know in myself that if i followed your videos and add some actions many doors of opportunities will be open. Again thank so much your such a great help. ♥️
@ReaNinja4 жыл бұрын
Appreciate your comment. All the best to you. Keep learning. ❤🙏🏼
@k.dperez41825 жыл бұрын
Hi frome Guatemala , I'm new here but let me tell you that your videos are so helpful and I hope someday I speak almost perfect like you "sorry for my english's gramar I'm learner yet" God bless you.
@ReaNinja5 жыл бұрын
Hello from the Philippines 😊 Thanks for watching my videos. Glad to help!
@villalpand5 жыл бұрын
Hi, Rea! I recently found your channel and I've been devouring every video. This one is just so helpful with providing different statements than the ones I've been used to using, so I really appreciate this. I have a question for you, I'm not sure if you've addressed this before, but, how would you handle a call when you just KNOW you are not going to be able to help the customer with their issue? meaning, you understand their frustration, you know they are right, but you also know that there is no way for you to help them.
@danielgiovannirodriguezhig72425 жыл бұрын
@@ReaNinja Of course, he/she will hang up, also they will give you a bad score.
@ReaNinja5 жыл бұрын
@@danielgiovannirodriguezhig7242 Thats to be expected. But if you did everything you could and followed all guidelines and the issue is not within your control, it should not be taken against you (agent).
@kamals66245 жыл бұрын
I am junior Ninja following ur advise, I m technical support guy 👍
@ReaNinja5 жыл бұрын
That's cool 😊 Thanks for watching ninja!
@gelcar69014 жыл бұрын
This is very helpful tips, especially for biggener like me.
@minombrekrysbert77622 жыл бұрын
Hope you also have a tips for "call framing"
@Girlycutesiya122 Жыл бұрын
This is really helpful tips! ❤
@ReaNinja Жыл бұрын
Glad it was helpful!
@kayltube6005 жыл бұрын
Thank you po dahil hindi P.O. kayo madamot 😊😊😘new subscriber here ...
@ReaNinja5 жыл бұрын
Welcome! 💞 Thanks for subscribing. 😊
@sakatashiven44515 жыл бұрын
I really loved the empathy statements and reassuring statements but my only concern was that you were going a bit too slow. Is it okay if I say those a bit more quickly because while slowing down my pace, i am fumbling on most of the words and sounding kind of scripted. I don't want that to happen as i newly joined a customer service job. You are doing a great job. Thank you so much for those statements they helped a lot.
@ReaNinja5 жыл бұрын
Of course, say it at your own pace. I was slow in the video because I was reading, the statements were quite long, and there were no subtitles. I had to slow down. 🙂
@sakatashiven44515 жыл бұрын
@@ReaNinja Thank you so much for your reply Rea. Have a good day.
@mjjueco92575 жыл бұрын
Thanks ms. rea for this pointers in AER. Haha, really having problems with it. Can you also give some tips in turns of paraphrasing the concern of customer, thanks. Godbless
@ReaNinja5 жыл бұрын
Ok, ill add to my list of topics. Thanks for watching! 😊
@svnkm18942 жыл бұрын
we will be having our weekly mock call later.. im nervous
@yashgulati52132 жыл бұрын
Really helped dear.
@shinobi64 жыл бұрын
Hi what emphaty statement can you say if the customer having a bad reception or or having a hard time hearing you due to bad phone line connection ? Tnx
@kuyamon87303 жыл бұрын
This really help me
@shinobi64 жыл бұрын
Hi what emphaty statement can you say if someone dies in the family? Tnx
@WincessJemYana4 жыл бұрын
Thanx for the tips
@justnobody07.5 жыл бұрын
Thank you for these tips. Appreciate it. Take care.
@ReaNinja5 жыл бұрын
Welcome. Thanks for always watching. Take care too! 💞
@pearldenn49982 жыл бұрын
Thanks
@joananqui14044 жыл бұрын
Really helpful sis hope na maremember ko sya , pag nag assessment huhu
@HdramaTran4 жыл бұрын
Great video! thank you
@karenvill26024 жыл бұрын
Nice I have an idea now! Tnx
@svnkm18942 жыл бұрын
im 5months now in BPO and im having hard time with my acknowledging statement 🥺
@wldennis14 жыл бұрын
Great video. I would just be careful of promising a customer that you can resolve their situation, when there are times that you may not be able to give them what they want. Instead of promising something I say something along the lines of "I would be happy to see what options are available." It lets them know you are here to help, but does not commit you in the event that you cannot give them exactly what they are looking for.
@ReaNinja4 жыл бұрын
Thank you! You have a valid point. Agree with you. In fact, I have mentioned that in one of my call flow videos. ✔✔✔
@wldennis14 жыл бұрын
@@ReaNinja Awesome! Love your channel. +1 subscriber
@testaccount20585 жыл бұрын
Dapat sinulat mo ung 10 statesment para ma-copy ko haha kakabisaduhin ko sana :3 gayunpamam, salamat.
@ReaNinja5 жыл бұрын
Kaw nalang muna magsulat please, nasa video naman lahat eh. Hehe wala pa kasing time mag blog. 😊 Thank you.
@premrj285 жыл бұрын
Amazing Content, Thank You
@mahaibra92864 жыл бұрын
Pwede po mag ask what can we say or reply to a customer if he/she says that he/she is going through a divorce? Thank you so much po if ever ma notice nyo tanong ko
@ruthlustre86173 жыл бұрын
How would you answer the question "how to improve customer service?"
@beariego70524 жыл бұрын
Hi Ate Rea!!! Your vids really helped me a lot during my whole application process. I just signed a contract last day for a technical support account and now I'm pretty worried about our training this sept 15, I am a newbie and not really that techy. The first week of our training is called QUEST and I need to pass that before I can proceed to PST. I need to get a grade higher than 85% (call sims and listening skills), I just wanna ask for some tips about the possible call scenarios during call sims? THANK YOU!💓💓💓
@ReaNinja4 жыл бұрын
Check out my mock calls playlist on the home page. Congrats ❤😊
@ezekieldeguzman28745 жыл бұрын
more example of aer please?🙏👍
@ReaNinja5 жыл бұрын
Next time again. 😊 Start with 10, you wont be able to use everything right away, hehe. Thanks for watching!
@scorpioaquarius45743 жыл бұрын
I wish I've seen this before my berlitz 🙆😌
@pinoyako40013 жыл бұрын
Kudos for the Video clip! Excuse me for butting in, I would love your opinion. Have you ever tried - Pondalyn Phrenic Paramountcy (Sure I saw it on Google)? It is an awesome one of a kind guide for discovering psychological methods to make women want you without the hard work. Ive heard some awesome things about it and my mate at very last got excellent success with it.
@joannaayalde62484 жыл бұрын
Hi rea! I am newbie in a bpo company. I need your help. What if the customer haven't received the product that she ordered from the online shopping and she really need the product right away because it's her birthday present to her friend however the problem is the product will be delivered late. And it will show up in the system that the product that she ordered will be delivered 3 days after her friends birthday? How can I deal with that situation? Thank you!!
@milosabidalas73802 жыл бұрын
Shoutout sa mga friends ko jan sa gateway hotel haha 🤣🤣🤣 Wave 76 haha
@NagarajNagaraj-xm6oi5 жыл бұрын
Please do one credit card related mock call
@sgysalvador2082 жыл бұрын
thanyouso much po
@jenifferdeguzman59354 жыл бұрын
Thank you Rhea! I need this to get higher VOC score. Hehehe
@wldennis14 жыл бұрын
Does VOC where you work mean "Voice of the Customer"
@loicelromero5771 Жыл бұрын
We dont need to state 'but' as it is sounds negative
@Khinhazzard4 жыл бұрын
Do you have a list of statements for questions to ask for a customer?
@ReaNinja4 жыл бұрын
It's different in each situation so there's no definitive list. 🙂
@chrisraven96072 жыл бұрын
Is this can be applied to t mobile account?
@ReaNinja2 жыл бұрын
Any account
@coreysmith8057 Жыл бұрын
Theses Theses going through
@chrisraven96072 жыл бұрын
Hi May I ask, Are you in a telco account?
@ReaNinja2 жыл бұрын
No po
@dabvinceekode4 жыл бұрын
Larlar lang talaga kailangan
@borgen3193 жыл бұрын
A
@brbtch36155 жыл бұрын
What is reassurance?
@ReaNinja5 жыл бұрын
Letting the customer know that you're going to do what you can to resolve the issue. 🙂
@brbtch36155 жыл бұрын
Ahh salamat po 😊
@honeybunnybunny19584 жыл бұрын
Thank youuu!
@ellecej19804 жыл бұрын
Thank you po... Its a big help... How to start from that strong empathy statement spiel in building confidence New Subbie here....
@ezekieldeguzman28745 жыл бұрын
cool👍
@ReaNinja5 жыл бұрын
Thank you. 😊
@sovie54032 жыл бұрын
Sa ibang call center bawal ang sorry, lalo sa company ko
@YourDriverSasan5 жыл бұрын
Link to survival kit is broken
@ReaNinja4 жыл бұрын
Sorry I had to remove it as my website is being updated.
@CognitiveBarry4 жыл бұрын
good vid very informative, please get a pop filter tho it would make it sound much more professional :)
@marneljoycebulan70743 жыл бұрын
Yung nakakatakot kasi yung ganun spiel mo then hnd mo natulungan si Cx 😭
@kathepereira09924 жыл бұрын
💖
@angelicadeleon9035 жыл бұрын
sample po sana sa Berlitz exam
@ReaNinja5 жыл бұрын
Wala po akong experience sa berlitz, sorry 😊
@aizacl42534 жыл бұрын
Add on PlayStation theChicomalOo Bye.
@juldandelgado65402 жыл бұрын
👍👍👍👌👍👍👍
@ginettetouko39374 жыл бұрын
It's too fast
@ReaNinja4 жыл бұрын
You can pause it. 😊
@biteme87432 жыл бұрын
masyado scripted yung dating.. di uubra yan
@ReaNinja2 жыл бұрын
Thats why you tweak it to your liking 😊
@mrtwister90024 жыл бұрын
Call centers are the worst places to be employed at. None of the hype about call centers is real man. Unrealistic metrics, high stress, the verbal and emotional abuse that is endured is definitely not worth the extremely low wages and crappy benefits.
@ReaNinja4 жыл бұрын
Where u from? 🙂
@mrtwister90024 жыл бұрын
@@ReaNinja Its a work from home CC. Minnesota.
@ReaNinja4 жыл бұрын
It's a totally different case here in the Philippines because we have a different standard of living. Call centers are paying way more than minimum wage. Though I will agree about the unrealistic metrics *sometimes*, it also depends on which company you're in. High stress, yes. Abuse - depends where you are, it happens. They're not the worst places here imho.