10 Reasons Why The Tool Truck Doesn't Stop At Your Shop

Ever wonder why the tool truck does not come to you shop or why they stop coming back? Could be the dealer, shop owner, or even the dealers franchisee. There are many reasons but lets just take a look at ten possible reason why this might be happening at your shop.
#independenttooltruck #autorepair #tooltruck
Please like and subscribe..!

[@chuckbille5802]

All your points are spot on.

[@midatlantictools]

Thank You.. and thanks for watching

[@MrSpartanicus]

I’ve been buying from trucks for a few years now and just being a DIY guy my dealers are excellent! They’re helpful and very candid with their responses as far as what I need vs what I was initially shopping for. With warranties, I met my snap on guy to try to rebuild some of my grandfathers old ratchets for my dad (sentimental). I just always assumed it was common courtesy to purchase something at least even before he told me it would be no charge for the ratchet repair. That man sourced parts and bits above and beyond to get those ratchets working because the kits were no longer available. It’s that kind of business and work ethic I want my money to support.

[@midatlantictools]

Yep..! I rebuild and warranty many tools for first time customer on the truck. Most ended up being long time customer too.

[@branned]

@@midatlantictools That's how I test my truck dealers right off the bat. Warranty first, and then I start to buy. If a truck dealer can't provide a service buy online. My local Snap-on truck is bad and useless. I went to the next town over and have a great Snap-on truck, but I need to go to him. I go to him once a month.

[@johnmartin2079]

I'm with you brother

[@tomrussell7061]

​@@branned🎉

[@nrxhavoc]

That's awesome. Not a lot of guys will do that. My guy didnt show up last week and hasn't billed me in 3 weeks. He can be hit or miss. One guy in my shop has been waiting over 2 months for a set of pocket prybars lol

[@drwisdom1]

Good discussion. It seems like half the issues are related to loaning money. If shops are out of the way or small, wouldn't arranging to visit just once a month be good for both?

[@midatlantictools]

It all comes down to time. Even once a month could be a problem for other shops you stop at on that day. Thanks for feedback and watching

[@bryanjones6546]

Great video. I’m a new distributor 8 months in. Every one of those you listed are absolutely valid. I’ve quit 2 shops over #10. 3 skips in the first 4 months.

[@midatlantictools]

Thanks and good luck as a new distributor

[@magmomwise]

Everything you said is the truth. I experienced this all with two franchises I had in two different parts of the country. I can also see that online sales are another completion the mobile tool dealer has to deal with. Lots of people don't realize the mobile tool dealer has to pay for everything up front while getting small weekly payments from the customer. Time is money. If a shop you stop at not generating income for you then you have to refocus your time to other shops.

[@midatlantictools]

True.. Thanks for watching

[@michaeldale6499]

yes i had customers complain about the weekly amount they had to pay not realizing how much i had to pay for up front for what i ordered i was a Cornwell dealer

[@midatlantictools]

Sometime customer doesn't understand dealers have to pay up front.

[@nrxhavoc]

The tools are fronted if its Matco, Snappy or Mac. They have to buy the truck. It's a common misconception that those dealers have to buy the tools up front. My Snap on dealer straight up told me. He can't order more stuff for the truck if people don't pay him for that he owes snap on. If you have a more empty truck, your guy is loose on payment collection and just isn't as good dealer. Fuller truck - better on payment collection and a busier guy in general. This could be differnent for each franchisee or truck depending on their worth with the company and sales numbers. Correct me if I am wrong but this is the information I have been given. Why would a dealer give a shit about a small shop of 6 guys when he sits at a dealership all day and lets the mechanics funnel thru and makes bank? That small shop has to spend money when he does show up...

[@CoyleTools]

Excellent topic, Mark. Thanks for taking the time to make the vid.

[@midatlantictools]

Thanks, Just putting some light on some of our problems.. LOL

[@stevesmith775]

I worked in a shop that was a large family owned and operated fuel and propane delivery company. From the day I started I was told that no tool trucks came. I said no problem my snap on guy lives right around the corner I’ll find out when he can stop by. The foreman said no he’s not aloud. The boss wouldn’t allow tool trucks because he said the guys would spend too much time on the trucks. From my perspective the time wasted on the truck didn’t compare to not having the right tools for the job. It was so aggravating as a mechanic there because I loved having a working relationship with my tool truck guys and enjoyed being able to get info from them. Get the ad books. I didn’t stay at the job long. That wasn’t the reason I left but it made it a lot easier leaving

[@midatlantictools]

Most the time if the owner does not want tool trucks stop he had a bad experience with them. I had a customer ask me to come to a shop that had no toolman. I stopped in but went right to the owner and had a good conversation on what he want from me and what I wanted from him. It all worked out and we are good business friends. Thanks for your feedback..!

[@rickybobby7276]

"If you're not buying why should he warranty your tools". This is why people think snap on dealers are scumbags. You should warranty the tools whether he's buying still or not, because he bought a lifetime warranty! You are proof that warranties are a scam. Thanking you for documenting this publicly on video. I trust Harbor Freight's warranty more than a snap on truck. And I recently bought from Tekton off Amazon and going direct to Tekton was a wonderful experience. New tool showed up a few days after I put in the claim. All Tekton required was a picture of the tool. No receipt, no name, no additional purchase. I did that just to test their warranty knowing I could send it back to Amazon. That's the way a warranty should work. Snapon plays games though. Tekton could end their warranty tomorrow though, but I warranty tools myself through cash in my pocket from money saved.

[@midatlantictools]

I think you miss the part about buying online but using the tool dealer for warranty only. If you bought a snappy, mac, matco etc that dealer should warranty that tool. There no scam to warranty it's always there if you have a dealer or not. thanks for watching and feedback.

[@sonofmontezuma3732]

Shops with high turn over rates is big one I seen , that’s why it’s important take that into consideration when looking for when applying

[@midatlantictools]

Good point.

[@richardkluesek4301]

From 30 years as a mobile tool distributor, now retired, could not express this better, my compliments, respect has to be both ways between the customers and their tool man, they have to take care of each other. All the guys should view this.

[@midatlantictools]

Thank you very much and thanks for watching

[@richardkluesek4301]

@@midatlantictools I stopped by your channel and viewed as a well wisher for everyone from a time and place afar. If we had the service and support of mentors like yourself, computer literacy back then, and publications like 'Professional Distributor' from Cygnus, more of us would have prospered longer. Not to be a wet blanket, there's also an 11th reason why a toolman might bypass some shops. Zoning places the shops in socio-economic marginal neighborhoods, and when it gets dark early in daylight saving and cold weather facilitates street urchins concealing weapons in heavy clothing, its prudent to wrap the day before dusk rather than take a risk for a few more dollars squeezed from making that last call. I knew some guys who were robbed and a couple who got killed, always at the end of the day. Not just in the tool business but also in the food business servicing bodegas in the very early morning. Stay safe.

[@davidweeks6425]

Sounds correct. However the snap on guy happened to drive by one day and I waved him down. I bought a few hundred dollars in tools and now at my request he comes every other Thursday just for me. This week I'm going to buy a toolbox from him

[@midatlantictools]

That's great to hear. thanks for watching

[@chewie1869]

Being a distributer myself, I am constantly reminded to not sacrifice a good shop to go to a bad shop.

[@midatlantictools]

You are just trying to help everyone / shop you stopped at. Sometime trying to make a bad shop into a good shop you do sacrifice service at your good shop. Sometime bad shops are just the guys in the shop that made up their mind all tool dealers are bad without getting to know you.. Move on..! Thanks for watching

[@clems6989]

What is a "bad shop" ?

[@glenalguire6960]

What I don’t like about snap on or Mac is that if you don’t work in a shop , you have to chase them down on the road , for new purchase or warranty , I’d buy many more tools from these retailers if I could easily find them , or know their schedule or route , so I could meet them someplace , I’m just tired of looking for them on the street or road some place , other wise good things to say about their tools

[@warrenself]

All great points. Time is money.

[@midatlantictools]

That is true with every job or business.

[@bkseitz]

Interesting point of view. Had a rather bizarre interchange this past year. I tracked down the "local" Gearwrench Distributor. Drove 20 miles to meet him at one of his scheduled stops -- I'm not a shop & off the beaten path. Bought a couple of items, including an item he recommended that I hadn't budgeted for.( several $100 dollar total bill - paid cash). Two weeks later emailed him asking for price on two sets so I can budget for purchase during next time I meet him at his scheduled stop. - no reply. Six emails later I gave up on him. Since then I've been buying Amazon. I typically don't like that I'd rather see/feel tool rather than buy/ return. However since he was unresponsive it's Amazon. Since January he's missed $3k+ in revenue. Sometimes small guys are worth the investment.

[@midatlantictools]

Strange it's not like he has to come to you.. You are going to him. I have guys that come to me but I always tell them to call so we can't talk about what they need. Then I ask then to text me with the items they want so I have as a note. I don't like email as it might get lost or go to spam. Maybe that is happening to him. I would say try calling. Thanks for supporting your locale guy when you can..

[@djwambach6192]

Even if you drive to him it takes time. And it takes time away from a scheduled shop. I hate getting on a truck and waiting for someone across town to get out of the way.

[@midatlantictools]

@@djwambach6192 you are right.

[@bkseitz]

@@djwambach6192 I would agree except, I already know what I want. So I'm not taking up his time browsing unless I'm waiting for him to finish with another customer. I asked for a price on a wrench set so when I had the cash I would met him at his normal route. During our initial meeting I purchased a serpentine belt set and was looking for a fan clutch tool (manual). He recommended an impact set and an IR hammer. Which I purchased and blew my budget for the month. Then I told him a long ratcheting wrench set (both sae & metric) was next on my list. The 2 other guys on his stop purchased a screwdriver set and had a warranty item Nuff said. End result, when possible I stop when I see a Snap-on, Matco, or Cornwell truck at a shop when I'm out to purchase items on my wish list or order via Amazon. Like I said before his loss and Bezos gain. Today's delivery: Mayhew Torx plus socket set, 2 Knipex pliers, and an EZred flex 1/4 drive ratchet & bit driver. Shopping cart: 47lbs dead blow, metric flex flare nut set, metric ratcheting stubby set - - waiting for next paycheck.

[@ronaldjohnson1474]

Brian, I've had the exact same thing happen to me, with the difference that I called to order items. The guy blew me off.

[@BDToolsEvan]

Topics I wish I had put in a video. Dead on and straight forward. This video needs to be shown to all tool truck customers so that they can see the other side of the story when dealing with a Toolman...

[@midatlantictools]

Thanks for your feedback and watching. Hope to see more video from you about being a toolman..

[@anthonydamico5830]

Well done video, awesome points you made. I only have 3 years in the tool truck business and I have stopped going to some shops for all the same reasons.

[@midatlantictools]

Thanks for sharing.. Are you with a Flag or Indy?

[@anthonydamico5830]

@@midatlantictools with snap-on

[@midatlantictools]

@@anthonydamico5830 Nice, Do a video walk around of your truck. Would like to see it..

[@mortimersnerdishere]

I LOVE seeing the tool trucks keep rolling passed the shop, I don't need any Oakleys or boutique knives anyway and I can get beef jerky from the convenience store

[@midatlantictools]

Some people do and some don't.. Thanks for watching and your feedback

[@quickdiy8127]

Keeping a small balance on an interest free RA account is a good life pro tip to get them to honor warranty otherwise when you get everything you need they’ll never show up again keep them coming back for that $20 a week

[@midatlantictools]

thanks for watching

[@speedwrench1909]

Great video. Excellent Points!

[@midatlantictools]

Glad you enjoyed it. Thanks for watching..

[@niallcosgrove5596]

Great, video we get guys that don’t buy anything from the tool truck, and yet the go out to it, waste time looking at stuff the have no intention of buying. Very frustrating for the guys that do or need warranty’s taken care of.

[@midatlantictools]

Are you a tool dealer or tech? I can see how it can be frustrating for both.. Thanks for watching..

[@niallcosgrove5596]

@@midatlantictools I'm one of the senior mechanics at the dealership

[@midatlantictools]

@@niallcosgrove5596 yeah when guys come out to take care of business and want to get back to work it is a problem..

[@niallcosgrove5596]

@@midatlantictools it certainly is, and also for the tool guy, as he has Xmount of shops to attend to each day.

[@QueenCityHornets]

Are you related to NBA commissioner Adam Silver?

[@midatlantictools]

no sir.. thanks for watching

[@TheMasterHackUS]

Great video!!

[@midatlantictools]

Glad you enjoyed it. Thanks for watching..!

[@Dave872010]

I’m watching this because I’ve been kicking around the idea of starting an independent tool truck. Lot of insight here. I’m currently a local semi truck driver but a hobby mechanic. My brother owns a shop and I go there every day after work to help out. It’s gotten to the point him or one of the guys have to call the snap on guy to get him to stop in or even chase him down and take tools to his house for warranty. When they do get him to stop his mechanics are buying tools they don’t need on payments and my brother is buying duplicates(he bought me my own set of screwdrivers this week) to try to get him to keep coming back. Soon as the guys pay him off he gets scarce again. My brother always told me the big selling point of paying tool truck money for these fancy tools was the service and warranty. Well that relationship is an abusive one. I know for a fact my brother has spent over 200k and that’s probably conservative with the same snap on dealer. He has the most epic tool collection I’ve ever seen. One of his mechanics hasn’t spent that much but has spent a great deal to. Now that they’ve spent all that money buying the tool truck “service and warranty” and they’re maxed out on tools he is reneging on his end of the deal. Really sad to see unfold. Do appreciate your honestly. He just makes up lame excuses why he couldn’t stop. Good to see it from the other side. Now that he’s sucked most of the blood out of them and all they really have is warranty work he’s the literal opposite of a loser mechanic dodging his tool payment. Maybe he has to step on good customers like that and keep chasing that fresh blood to survive. I don’t know that it’s for me. What a toxic business model for everyone involved. Well except the corporation getting rich in the background while the tool dealer is selling his morals with the false promises and the mechanic selling his financial future to buy it. Nasty nasty business

[@midatlantictools]

And that is why I'm an independent now and not with a corp. I have done more sales and stocked more tools being on my own. I have never meet a max out tech. There are new / updated tools being made all the time. Just this week VIM came out with some new tools. Sounds like that dealer is looking for the easy sale. No one should have to buy doubles to keep a tool truck coming in. But lets just say the shop haves every tool and only needs warranty. That is just a phone call away and the dealer does not need to stop every week. If the dealer does not show up well then they are just lazy. Remember part of the service when your brother was buying was making the payments when he needed to. The payments keep the tool dealer on the road. If the dealer is not selling and collecting he will be out and at that point on one is getting the “service and warranty”.. This was a great comment and does show how both sides depend on each other. Thanks for watching..!

[@lorieandpatrickdavies7483]

Question: is there a way for a member of the public (not a tech) to buy from a tool truck? Or is that forbidden? I tried once to buy a Snap On tool, and left repeated messages for the Snap On guy, never a call back. Eventually gave up, and bought this tool from a competitor brand. I was prepared to meet the truck whenever, wherever. Guess my money wasn't worth his time.

[@midatlantictools]

Tool trucks guy can sell to antone who walks onto the truck. Most likely you will pay in full if it's not one of the dealer reg. stop.

[@drdeath5724]

I think you caught all of the big rocks on this one. Guys hiding out on the truck is a huge time killer and every week there will be a day that i am running behind for one reason or another and have to choose to skip a shop, and as you pointed out, i usually choose to skip the shop that has 10 guys that only produces a $100 sale yet takes a full hour of my time.

[@midatlantictools]

Thanks and Thanks for watching, What tool truck are you running?

[@googleusergp]

Years back, I bought a used Matco middle box off of Craigslist and needed parts to repair it. I was willing to pay for them and I asked the local Matco rep about them. On the phone he told me basically that he couldn’t be bothered and gave me a high price. I then called Matco corporate and got the parts for free. Consequently I got him fired from the route and removed. I guess he should have thought twice about his decision to be a nitwit.

[@midatlantictools]

Thanks for watching

[@user-wx7rz8zk4c]

I would like to hear more about the warranty If i pay the price for the tool it should be warrantied by that company even if the tool is twenty years old and i did not buy it from you... you seem to be confirming that the warranty is a scam...

[@midatlantictools]

How is it a scam? If you buy a tool the warranty comes from the manufacture of the tool. I must be misunderstanding your post. Thanks for watching.

[@crossingdragon5032]

I’m a mechanic, should I be obligated to spend money on the truck at all? Is it in bad faith to just ignore the Mac/matco snap on guy?

[@midatlantictools]

NO.. you buy your tools from where ever you like, tool truck or not.. It can not hurt to see what new tools or deals the tool guy has. Why ignore someone that could help you and nothing said you have to buy what they are showing. thanks for watching

[@UtahTrucker]

Great video thanks for the info

[@midatlantictools]

No problem 👍 Thanks for watching

[@truegrower658]

How come nothing is the distributors fault ? 😮

[@midatlantictools]

It's the distributors fault when he goes out of business. Being lazy is the only real fault but tell me what you want to hear? Thanks for watching and feedback.

[@truegrower658]

@@midatlantictools matco tools has sold me used socket and a cheaper version(adv) when i paid for the expensive one ( opti-torq). Ive contacted the colleges distributor, regional manager and customer service about the problem, and no one has fixed it yet 3 months later. What they did just do though is charge my credit card for a tool thats been backordered since 3 months ago. It feels like there selling us college students tools then abandoning us when we need warranty or have a problem. Also snap on, i took my tools to the college rep for snap on cause they sent me malfunctioned tools. Was a gentleman and took the tools for warranty with no issues. But i get my tools back from warranty and i am missing 1 tool a 36 dollar screwdriver. Snap on guy retires an new rep doesnt know nothing about it, wtf. U tell me what u want to hear?

[@joshmiller8663]

Well I have some snap on tools I bought from a distributor. Said distributor filed bankruptcy over a year ago supposed to be getting a new distributor if he won't warranty the snap on tools I've bought off a distributor he won't be selling me any tools. There's other tool truck brands out there.

[@midatlantictools]

thanks for watching

[@jamesschrader1244]

Good logical stuff. I'm a Matco DM. When people ask me why he won't stop, I just say "He has to stop somewhere." Only so many hours in the day. No matter where he stops, there will be one more shop just down the road. Although the details are more like time vampire, money pit, no sales, etc.

[@midatlantictools]

Thanks for watcing

[@mikeske9777]

I am now retired but in the early 1980's when I was a heavy line mechanic and I bought my basic tools from a jobber and I would buy speciality tools from the trucks. I just never really needed the trucks much. I seen younger guys buying tools hard and heavy and I was in the shop one day and the older guys were wondering why I hardly ever went to the truck. So this one particular older guy asked why I did not go to the truck much and I looked at him and said I got a great basic set and if I need a tool I was pure cash and carry.

[@midatlantictools]

Cash and Carry arethe best deals.

[@mikeske9777]

@@midatlantictools The Independent tool dealer really liked me a lot. I go in and he always gave me a discount as I pay cash. No hassle with a truck credit just a cash and carry deal

[@jimmulone2422]

When I was a Cornwell dealer they wanted tool purchases to be paid in 5 weeks no questions

[@midatlantictools]

Tools the dealer purchase or the customer buying for the dealer?

[@jimmulone2422]

@@midatlantictools corporate wanted the dealer to collect on the tool they sold (minus tool storage or shop type equipment) in a 5 week turn. Said if we weren’t collecting the last payment on the 5th week we needed to reevaluate the sale and make it happen. I had to pay my tool bill to them in a week! That was a large nut, sucked when you could track down all your payments on the street.

[@midatlantictools]

@@jimmulone2422 so on a 500 balance it would be 100 a week. Yeah that would be great but most customer would not go for that and that would kill sells.

[@jimmulone2422]

@@midatlantictools yes that is what they (Cornwell) stated when I went to their class for new dealers. And you’re right the techs never wanted to or would go for that kinda payment. I admit it’s a lot to ask as well. And this was in ‘13-‘14. I am back to wrenching on a big box stores Freightliner trucks now. And we don’t have tool trucks. They supply all the tools “we could ever need”! Lol.

[@danielanderson8502]

I used to hang out with the tool guys. Id buy from them and was a good customer but sometimes you don’t need anything at the moment and just hang out to chat and to see if anything catches my eye

[@adaml5851]

The entitlement.

[@midatlantictools]

Thanks for watcing

[@phlodel]

The Snap On dealer quit stopping at a shop I worked for because The Snap On guy refused to warranty a tool for the owner "Because you haven't spent much money with me lately." He was told to leave the property and never come back.

[@midatlantictools]

And that is a bad tool dealer, and you don't need him as your dealer...! Thanks for watching and feedback.

[@johnmine5609]

Where I work don't buy enough to make it worth my or their time as don't sell Whitworth sized tooling

[@midatlantictools]

thanks for watching

[@michaeldale6499]

i especially agree with the last point i was a Cornwell dealer for 5 and a half years i mean point 8

[@midatlantictools]

Thanks are you still running a tool truck?

[@The.husky.max.]

as a marine technician we have 2 snap on guys that come each one takes every other week (father and son trucks) and a cornwell guy. And the snap on guys are pretty cool about us usually coming in just to browse around and bs for a little bit ( only 2 guys me and one other in the shop) and maybe buy something that we want. Given in the marine industry it’s just a lot of dealer/ brand specialty tools and most of the stuff we buy it’s just cool stuff we think is neat or what have you. And every now and again we buy an expensive tool bc we need it or we want it. I make sure to keep a recurring tab with the guys so all are happy and it works out. I think a huge part of it is just talking to the dealer and getting a bond or friendship started and an understanding on the situation. This goes for the smaller shops that might be having problems I should say

[@midatlantictools]

I would say marine techs are one of my lower sale shops I go to. But as you stated "an understanding on the situation" is so true. I never spend a long time at the shop, but the guys understand. Thanks for the feedback.

[@Gettin_To_It_Tech]

Aren’t they suppose to warranty out the tools because it’s the brand regardless of how much you spent with him ?

[@midatlantictools]

Just about every tool truck is privately owned. It's up to them but it's not good business practice not to..

[@CP-es4lm]

Our factory used to have the tool truck come out for our mechanics years ago and apparently there were issues with the dealer honoring warranties and poor customer service. Got to the point where the plant manager got involved. He banned the tool truck and started giving a tool allowance to all the mechanics. Our plant is like 10 acres so we are pretty big facility. Don’t really know whose fault it was but all the drama stopped shortly afterwards.

[@midatlantictools]

The sad part is if you had one good tool truck dealer he also got ban but did nothing wrong. Is not the first time I seen this happen. Thanks for your feedback.

[@mortimersnerdishere]

Best shop I ever worked at banned ALL tool trucks from the property!! We had the best relationships with our vendors. In NC, I'm pretty sure it's a prerequisite to be a douche nozzle before you can be a tool distributor, especially for Matco. Even the new Matco man is having problems with his corporate overlords

[@midatlantictools]

@@mortimersnerdishere going to have to disagree with you about be a tool distributor prerequisite. I know tons of great tool dealers. I will agree with tool dealers having problems with their corp overlords with all tool flags. I hear it from all of them. Thanks for your feedback

[@CP-es4lm]

@@midatlantictools very true. However I think this happening with many franchises. Not just tool trucks. Just read something on toddler gym franchises where some private equity took over the franchiser and is screwing the franchisee with more fees and thereby screwing the customers. Customers aren’t locked in and go elsewhere. It sux but brand loyalty isn’t what it was I fear.

[@Somebabies_]

We had one that came for more than 4 years but then for what ever reason he wouldn’t tell us just started showing up on lunch when no one was there did that for about 8 months straight. I was the only one who stayed at the shop and would get tools about every other week. Got to th point he slowly stopped showing up now it’s once every 6 months I might see him I’ll order 5 or 6 items and then poof never see him again. Crazy part is on the his days he’s in our area I see him parked at other shops not even 2 minutes down the road so idk man. Always been nice to him 🤷‍♂️

[@midatlantictools]

Could not tell you why but maybe something happen in the past that makes him not want to come in anymore.

[@redneckgearheadgarage495]

When i started here at this shop, i asked about the tool trucks. The owner HATES the tool truck expense, so told them all to stay away. I called and had them stop. They aren't getting rich off of me and the one other tech, but i pay regularly and try to keep my balances low. Great guy. He wants me to pay 40$ a week. I try to pay at least 200$.

[@midatlantictools]

I have always found it funny how some people hate / dislike tool trucks when it nothing but a business / service you can use or not. Thanks for your feedback and watching.

[@nickhowser7262]

Is warranty different on every truck? My MAC guy owns his truck so he sells independent tools like Milwaukee for example and my Snap-On guy as well. They have both told me they will warranty anything that is a brand they sell because they send it in and get credited for it anyways and it doesn’t cost them anything but some effort.

[@midatlantictools]

Warranty is set by the manufacturer. How each dealer handles it is up to them.

[@BDToolsEvan]

We have the ability to warranty most tools but the question that needs to be asked is why should we warranty a tool that came from Amazon? If the "customer" didn't care enough to support our business, why should we spend our hard earned money and time to warranty their online purchases? We work hard for our customers but just like our customers, we don't work for free.

[@midatlantictools]

@@BDToolsEvan Good point and I understand what you are saying but I know I can't get every sale. Wish I could LOL.. If I have a customer buy other tools from me and can to me for help on something I'm going to help if I can. My business is service and with that comes more sales. Thanks for the feedback..!

[@glenalguire6960]

If your asking for warranty but never buy from the individual distributor , no fucking wonder he wouldn’t stop in

[@richardjones9282]

I fortunately have a pretty complete set of tools, so I don’t need to purchase anything on a regular basis. I have an agreement with my tool dealer, that I just call him when I need something and he stops by. This has worked well because he’s not wasting his time, but he also knows that when I called him, it will be worth his time.

[@midatlantictools]

That's great.. most guys don't think that can be done..

[@knin3265]

If they've spent money on your truck, you better make rounds for just the warranty needs alone.

[@midatlantictools]

Most dealers are only a text or call away. Thanks for watching..

[@davehaggerty3405]

#1. Ought to be security. If the dealer doesn’t feel safe for himself or his inventory he’ll fly right on by. He’s carrying more value than an armored car.

[@midatlantictools]

Good point.. Thanks for watching

[@dand3975]

As a d.i.y. mechanic I phone the tool truck guy and meet him When He Has Time... at a regular stop or on his noon break. I Am respectfully of his time and don't waste it. I buy some stuff from him, and some times get a warantee item taken care of, had 2 great dealers over the years.

[@midatlantictools]

You are a good customer and he sounds like a good dealer. Thanks for watching

[@jameskaspar9818]

Sounds Familiar. Where I work now, besides the instructor from time to time, am usually the only one buying tools. We did have a dealer (he sold the business) that I could call and meet up with. Depending on how busy or where he was on his route he would sometimes meet up with me at the school. Was a good thing for me he wasn't the Snap on Dealer. I would've probably bought out his truck. He was a good guy.

[@trucks6936]

The Marina I used to work at had a really good Matco dealer that would show up every Friday first thing in the morning. We didn't buy a lot, but I figured he thought it was a worthwhile stop because if he can make a sale before 8am its a win. The place I'm at now we aren't aloud to have a tool truck stop by its consider a waste of time, but it perfectly acceptable for a guy to stop by every week and sell burritos.

[@midatlantictools]

got to have a burrito... lol

[@michaelcosta7235]

I worked at a shop where the manager ran off all the tool truck guys. I ran off behind them.

[@midatlantictools]

I have had manager tell me not to come back. They feel toolman take up to much time. When they tell me to stop coming I talk it out with them and once they understand my side they let me keep coming in. Thanks for watching

[@hansgartner3719]

My Snap-On reps (Husband & Wife) are amazing. They’re the only ones that stop, they are welcoming and take as much time as possible with us. He comes in and spends at least an hour or two, and his wife is in the truck helping just as much with the techs that need stuff. Good tools make good money, no shop owner should argue with that.

[@midatlantictools]

How big is your shop? An hour or two is a long time unless it a large shop. But it's nice to hear there are some great dealers out there helping their customers. Thanks for the feedback..

[@hansgartner3719]

@@midatlantictools It’s a Mercedes dealership, so we have about 12 or 13 techs plus an Express Service team. So I’m sure they make their money’s worth

[@midatlantictools]

@@hansgartner3719 I worked at a Mercedes dealership for 13 years before becoming a tool dealer. Yes that is a large shop we had about the same number of techs.

[@hansgartner3719]

@@midatlantictools Very nice! I was considering being a dealer myself for a while, maybe I the fiture

[@91rss]

waiting over a yr for a screwdriver replaced by Matco or snappy got them a dont bother stopping for my friends big shop

[@midatlantictools]

Thanks for watching

[@Theshitboxtech]

At the shop I am at now we only had a snapon dealer. I called my friend who's a Mac dealer who's in the area. He wouldn't have been able to fit us in if we didn't close at 7. So I make sure I pay alot from him and I pay at least 50 aweek while keeping the balance to a no more than 600. The other guys in the shop do the same.

[@midatlantictools]

Thanks for the feedback.

[@matthew5471]

My only disagreement (a tech's perspective) with anything said is warranty. The tool is warrantied by the company and as a company rep any warranty should be respected, no questions asked. Saying you will stop warranting tools because guys have already bought everything they need and you don't sell enough? You've already sold it all! Saying you don't get a warranty b/c the tool guy is new and your warranty was with the old guy? Not even close to an option. Won't warranty a paid-for tool b/c a new tool isn't fully paid for. Again, not an option. I understand that you walk a fine line between your employer and your customer. I understand you're on the receiving end from both sides. It's not my problem. You charge 6-10X more than anyone else in the biz. Sort it out at the corporate level and don't bitch to me about how it's an inconvenience for you to warranty items you didn't sell. It's not my problem. I've paid the money and i expect the service i paid for. The number one reason i don't buy any given item off the truck is b/c i don't trust the service/warranty. I failed to buy some stuff i needed last week b/c the guy didn't show up. My loss or his? I don't know, but he's out money and i'm out tools. It's simply not reliable. Too many horror stories from old timers in the shop waiting years, buying new tools to replace ones already paid for when nobody shows up, especially for the cost. At the end of the day the price being asked doesn't match the service being promised and it doesn't matter the reason to the customer. It's simply a broken promise, and while i'm sure the lawyers have the wording of their contractual warranties sewed up tight, to most folks it's known as fraud.

[@midatlantictools]

Thanks for the feedback.

[@Jenda-ld8dj]

Yeah, our boss told the tool truck guy not to stop by anymore. He said there was too much time being lost from work-he wasn't paying us to shop, though rather work.

[@midatlantictools]

This is why techs should not just hangout on the tool truck and the tool dealer must also respect shop owner time. Thanks for watching

[@ykmalachi]

Tool truck guy was at a BBQ type party. Casually tells others there who are not in the business "Every stop I better sell $1000 or more, and if I don't I don't go back to that shop" So yeah....... your explanation seems to ring true.

[@midatlantictools]

1000 or more..! That guy is off his rocker. Sounds like he is just trying to sell any tools to his customers and not trying to get them what they really need.

[@jorgealvarez-rangel8334]

They come in all hot saying any tools you need warrantied? Oh i dont carry it on my catalog excuses excuses, and then when he leaves that "warranty" he bragged so much about is gone, and then the next guy dosent want to warranty the stuff the other guy sold. Caught the cornwell guy bs-ing and matco.

[@midatlantictools]

So what you're saying is, "Customers are better off buying non-rebrand tools"

[@redline7355]

At the end of the day a distributor is a like a bank loaning credit to mechanics who cannot or just want to make payments on tools. It’s simple all they have to do is pay the agreed to amount. And their distributor has his obligations to them, show up, warranty broken’s show product ect. I’ve been on both sides of this and tech’s are all different it’s a business constantly changing industry with revolving competition. Distributors just got to keep it simple and stick to the basics. Also learn to fire your bad customers!

[@midatlantictools]

100%..

[@peterl2017]

As we got to the point we just didn’t need a lot anymore, we just asked that he stops less often. How about saying don’t stop every week, stop every second week or even once a month, or even call when needed. I was to the point that I liked the guys and was buying more to be supporting them than me actually needing something.

[@midatlantictools]

There are shops like that where most if not all have just about everything. Techs in those shop need to remember a dealer is only a text or phone call away.

[@dodgesportsman772]

I really want my own truck but this is information is something to think about

[@midatlantictools]

Thanks, Hope it helps you out if you get into the business.

[@dodgesportsman772]

@@midatlantictools just fyi.... I got my license for my tool truck business today... Contacted MTN and I'm building a website for orders ect. I'm also looking into the actual truck but I'm thinking about a van.. Ford Transit is the best bet... NOT THE BEST...but better than Dodge or Mercedes vans....

[@midatlantictools]

@@dodgesportsman772 Good luck with you new business. It hard but fun .. and gets easy as the year go on.

[@shepherdsfleetservicesllc8147]

Good video

[@midatlantictools]

Glad you enjoyed and thanks for the feedback

[@shepherdsfleetservicesllc8147]

@@midatlantictools np.

[@terrydavis7389]

we have 4 trucks that stop by each week, ill hop on, make my payment, see whats new and im back in the shop in about 5 minutes or so, but we have one guy that likes to stay out there and talk for 20 minutes, when the boss sees this, it puts him in a bad mood and then we have to deal with it the rest of the day. Boss ran off one of the tool guys for a few months because this employee was out on the truck too much every week. point is, dont put your tool guy in that situation by being the guy that ruins it for everyone.

[@midatlantictools]

And the toolman needs to also control time on the tool truck. Great comment, thanks for watching..

[@nbates723]

Talking about a guy deciding it’s not worth his time because of not enough sales, people need to keep that in mind when a new truck starts coming to your shop. If you want the guy to keep coming, you’ve got to give him some money, even if that means buying something you may not really need at the time.

[@midatlantictools]

Dropping a stop is not easy. If you don't go you can't sell but if you move on there a chance you can find another shop that really want you there. I give it 6 months to 9 months with no sales after that the writing on the wall is clear. Thanks for watching..

[@antonioorozco516]

I have been a greasemonkey for 27 years .first purchases were from MAC .. at a shop where I was employed for 8 years ,exsisted a MAC dealer ..he did not stop by ,until I guess ,he was hurting for business..So my broken MAC Tools are a waste of investment.Now a Tech has to keep buying tools ,that at times don't need ,just to maintain the warranty of the tool trucks although the previous dealer made his money of you .the Other Tool Truck dealer s .do not care .wether you buy snap off .Matco.Cormball in yard sales or if you find .they don't live up to the the hype Best alternative is Tekton . Capri .lisle .icon .Gearwrench .. shot tool trucks sell this products on the down low .. Capri .

[@cjr1881]

So you want to waste money on overpriced tools you don't need to ensure you continue to spend money on overpriced tools in the future? That is exactly why you are where you are in life. We need morons like you to step on.

[@natewho4366]

Lol tool trucks r a joke.

[@Mavis308]

I have a good relationship with my Snap-On Guy, been dealing with him since 1998. Right now, I’ve been dealing with an back injury for the last 6 weeks and I been still been making my weekly $75 payments. Here’s the problem, my back injury is possibly serious enough to end my automotive technician career and I still owe around $1600 to him. Question: do I pay the balance off or can I return the tools that I’m paying on.

[@myz06rocks]

Here’s a reason… both the snap on and Mac trucks had garbage service and even worse warranty performance. So we kicked them out and now the Matco rep is more than welcome and great guy

[@midatlantictools]

That happens.. sometime you only need one tool truck. Thanks for watching

[@johnnyringo4463]

Its a 2 way street for the tool truck to warranty tools as long as I keep buying?? I thought lifetime meant lifetime. Not as long as im in debt to the guy. Lol. If thats the case Im just going to HF for most of my stuff.

[@midatlantictools]

Yes it is.. If you think about it if you buy something, anything with a lifetime warranty from one place and try to get it cover at another store they would say, no (unless label). You would have to return it to the manufacturer to get it cover. Most if not all tool truck will take care of it for you. The video was about why tool truck don't stop. If he/she is not selling and only do warranty they will have to find a shop to sell at to stay in business. So buying something here or there from your tool truck dealer to get him/her to help you out and keep stopping by is a small price to pay. Thanks for the feedback and watching.

[@heybabycometobutthead]

Why does debt come in to the mix? Can't you afford to just buy something?

[@WBOS72]

Great video - thank you. Do you have a company that you work with that finances larger purchases? At what oiint do you offer a tech a truck account?

[@midatlantictools]

I don't.. there are some out there but the interest rates I feel is to high. For a new tech (green) I give them 2 weeks before I let them open an account. An older tech that came from another shop I will sell on the first time I meet them.

[@jamesyarbrough4777]

the whole tool truck thing seems like risky business. from what i hear snap on screws their distributers just as much as the customers. Then even as an independant you got alot of investment and just hope the techs pay. In the end i would just guess you need to run 80% GPM just to keep your head above water.

[@midatlantictools]

I'm not going to say it's easy sometime I wish I only sold hotdogs..LOL Lucky there are still more good people in the world then bad. I'm 20 years in and still going.. Thanks for watching...

[@gregblau8082]

Another reasons I've seen is they're upside down. Whether people aren't paying or buying enough they don't have much on the truck and it takes them forever to get you something they should have in stock then people don't want to deal with them and it becomes a cycle

[@midatlantictools]

Thanks, that's a very good point. Maybe I should do a video about your comment..!

[@spawny4205]

@Mid Atlantic Tools how many shop do you know will allow their techs to "chase the tool truck" you should be checking new shops or older shops every few months they hire new techs all the time a new hire would never be allowed to chase the tool truck

[@midatlantictools]

There are a few that do "chase the tool truck".. But like I said in the video "having time" is the hardest part of being a toolman. YES I would love to do cold calls in new shops or older shops every few months but it can take weeks to add a shop do to time. Weeks ago a dealership called and ask me to stop in. took me 2 weeks to fit them. Thanks for watching and feedback..

[@AodhMacRaynall-dr1sf]

1:49 Could be they a buncha deadbeats....buy tools....don't pay for em...lay up drunk... don't come ta work...all kinds of reasons

[@midatlantictools]

thanks for watching

[@niteninja0133]

If a tool dealer is leaving then he needs to be a man and say it rather then just disappear that's a piss poor attitude

[@midatlantictools]

You would be surprise when a dealer tells guys he no long going to be coming in how many people stop paying. It's a sad truth that some look for excuses for not paying. Thanks for watching

[@daveunderwoodjr682]

What?!?! I don’t think it costs them any money if you buy the same brand product online. The dealer gets reimbursed by the company so yes it cost him until he gets reimbursed. If the dealer won’t warranty it just because you bought it online not from them, that’s his/her choice. I know for a fact it doesn’t cost them anything though.

[@daveunderwoodjr682]

Oh and let me add in I mean no disrespect to you sir. Happy holidays

[@midatlantictools]

No problems..

[@midatlantictools]

It does cost the dealer money. One way is if there is an update to the tool. If a dealer replaces that tool with an updated one and send back the older tool he/she may only get credit for the older tool. Ex. Updated tool cost $2.00 the older one was only $1.75 when new. Dealer talks the .25 lost. Another way it cost the dealer is shipping. Sending back tools the dealer pays for shipping not the tool manufacture. Yes, sometime the dealer can call the supplier and get a new one ship to them without shipping back the old one but that does not happen that offten. Thanks for watching

[@daveunderwoodjr682]

@@midatlantictools does it cost shipping for you guys or something? I’m just curious cause I had to order my stuff online and don’t know how to get my stuff repaired if I have to

[@midatlantictools]

@daveunderwoodjr682 Yes, I pay for shipping and my time to send tools back. You can contact the manufacturer. Sometimes, they will send you a replacement tool without you sending back the broken one.

[@showcasecharlie11]

And here I am trying to get a tool guy, to even stop by so I can give him business. As a retired mechanic, I still have need for tools, warranty, ect for my personal use. Biggest issue I hear is they believe a non shop buyer can be a viable income or customer long term. The tool truck business is cutthroat and hard to succeed...I couldn't imagine cutting your own throat if there is potential customers out there you're overlooking trying to hit big shops. I have talked to many tool truck guys and they ALWAYS complaining about not selling enough to pay their truck bills and losing business because many shops are losing business and mechanics are either leaving or come and go. Many guys are starting to gravitate to Harbor Freight because there is always a store nearby and warranty is a non issue, and their ICON SERIES is rivaling many of the big 4. I love my Snap On and MAC..but if I can't get them to visit me...I have no option but to look at alternative methods to get my tools either online or a local business I can patronize. As a mechanic and business owner, I have tossed the idea of creating my own tool truck business that will cater to anyone who needs tools, wether it's a big shop, little shop, or just a DIY guy working from home. No particular brand loyalty but able to provide whatever they need, when they need it at anytime day or night, self financed.

[@midatlantictools]

some good points. thanks for feedback

[@artlife6210]

Okay...some tough reality here, dont kill the messenger. I watched a lot of fellow techs get deep af into debt over waaaay overpriced Snap On/MAC/Matco crap, it was really sad their revolving credit was so unfair as well, get off your asses and go buy the tools you need when you need them and stop paying double for things you can find more affordable alternatives for elsewhere just because they just roll up and slide the door open like a brothel in Vegas lol The proof I am right is that the cheapest place to buy those brands is in a pawn shop.

[@midatlantictools]

Thanks for the feedback and watching. I might have to do a video about tool truck pricing and services.

[@artlife6210]

@@midatlantictools thats a great idea, my primary thought would be to help young guys understand there are better alternatives to high interest financing them, and also that there are tools Snap-On etc has that are totally worth the money, personally I still have about 30k worth of Snap On and SK, all paid for with cash I saved up over time, mostly torque wrenches. specialty tools etc...still have a lot of Blue Point too...now Im dating myself😂

[@shanefranklino5568]

I don't care if it's best for them in a low to no pay shop. If you have guys there that bought and paid for their tools then you better make time to stop in and check on them atleast. Quickest way to piss off good customers who pay their bills is to stop coming in because no ones buying...

[@midatlantictools]

And by not caring sooner or later that dealer will go out of bussiness. And by not caring makes that person not a good customer. Tool dealer just can't drive around doing wty. they must sell and collect money to stay in business. Time is money and for a tool truck this is 110% true. Remember they go to the customers, customers don't go to them. Just like the dealer should care techs should have the right tool for the job the support of the tech is on the same level. Thanks for the good feedback so new tech / tech understand both sides..

[@Runescape.]

tool trucks are a rip off, most of them now are just selling crap that you can find on amazon rebranded of course. (mr.subaru proved that) and then they sell milwauke and dewalt tools which you can just buy at lowes for cheaper,. lets be real, the reason people aren't buying is because the market has changed, now with amazon and harbor freight, you are only a few clicks away from warranty and not wasting your workday walking out to a truck to buy overpriced rebranded white box china tools. "but muh warranty!" yeah that is only going to work if the tool guy keeps stopping at your shop... many people fail to see that, and since they're independently owned, they could just decide to stop coming to your shop totally.

[@midatlantictools]

This comment is a whole nother video. Thanks for watching

[@williamsanders468]

Yeah the customer thing is probably a big thing, you see a lot of guys in this industry that yeah you said it they hate there life.

[@midatlantictools]

Some guys are just not happy, could be many things but saying hello back to someone who said "Hi" will not kill them. Thanks for watching

[@Ms125841]

Is plain an simple make Buisneess with them and they will stop $50-$150 payments and they will stop

[@midatlantictools]

thanks for watching

[@miscprojects9662]

2 reasons. People not buying tools and warranty returns.

[@midatlantictools]

Thanks for watching part of the video but you miss 8 other reason.

[@92shadowes92]

Lol they don't want to warranty a tool cause it costs them money that's your job period end of story! Wether I am buying new stuff or not from you. I mean I buy from tool trucks I get on the truck I know what I want when I go on the truck order it and gtfo I don't buy a lot a peice here and there like a speciality item.and always pay cash.

[@midatlantictools]

No it's not the end of story. As I said in the video if guys are buying online or someplace else why should the dealer pay money to warranty their tools? They can warranty from where the bought the tool from. Over the year I have warranty tons and tons of tools I never sold but the guys also see the value of my help and help me out by supporting me. Just like you do by buying peices here and there. Thanks for the feedback and watching

[@mikethemechanic7395]

You video is dead on. Been a Diesel mechanic for 21 years. Have seen it all. I started out buying snap on. I had bad credit at the time. Paid cash for tools for 1 year. Then the snap on guy co-signed 25k in tools and a box. Paid it off in 3 years. Worked at lot of 6 days a week to pay it off. Drove me nuts when guys would say. “ Snap on guy did not show up. I don’t have to pay him” . It does not work that way. I have had other mechanics show up on our property and walk on the truck. That’s the worst thing you can do. Had to kick off a few guys off the truck. Almost got in a fight over it. Make a phone call or text the snap on guy to meet you in a parking lot. Seen guys demand warranty and never buy anything. I would buy something 100 bucks then ask for warranty. Now I just ask the young kids out of tech school to warranty my tools. That’s the easiest thing to do. I don’t buy tools anymore the last 5 years. I have no desire at 47 to buy a new Snap on box. My last one was purchased in 2003. I helped my snap on guy repo a few boxes over the years. I don’t know how they stay in business anymore. Most of the new guys buy HF boxes or Home Depo. Then they buy Amazon tools.

[@midatlantictools]

Thanks for watching and the good feedback..

[@MrJaman0083]

9 times out of 10. You and yours don’t buy sh!t! If they can’t make a certain amount per month they not coming. you don’t have to remortgage your house, buy one tool at a time and before you know it you have a nice tool collection. If you can’t spend $50 a week on your trade you’re doing it wrong and need to rethink your current situation. I have many tools that I use for one fastener or one angle of alignment for one specific brand or model. When you have it you’ll save time and make more money depending on your employer. It’s that simple.

[@MrJaman0083]

Take “advantage” of sales especially 2 for 1 deals or promotion packages.

[@midatlantictools]

Thanks for your feedback and watching

[@johnmartin2079]

I have a 100,000 in snap-on tools in a very large area and we don't have a dealer FL. Area .I will never buy a snap-on tool again because if you don't have a dealer you got no warranty . Too add I would sale all my snap-on tools and replace them with harbor freight junk if I could get replacement.

[@midatlantictools]

That is a problem when you don't have a dealer. You can mail your broken tools back to Snappy so you still have a warranty just not the sevice of the warranty (still sucks). When buying tools buying non-rebrand is the best way to go. Any good tool dealer that you do business could warranty for you. Thanks for watching and feedback. Hope you get a Snappy dealer soon..

[@johnmartin2079]

Brother I'm not talking a small area I'm talking st.pete ,.he didn't want to stop by because where all old and own all the tools. He knows that we want warranty and occasionally look around at what's new.

[@johnmartin2079]

I'm not paying shipping for a warranty, the reason why I bought this product is because it was easily replaced, the snap-on company is failing them selves.

[@kvernesdotten]

As someone who lives in a country where (to my knowledge) tool trucks doesnt even exist, these problems are very fascinating to me

[@midatlantictools]

Well thanks for watching and happy you seeing parts of the tool truck life extremely interesting.. Hope you Sub and Like.

[@MrJaman0083]

The tool trucks sale premium tools usually made state side with lifetime and grandfather warranties. Very nice tools compared to most store bought tools. And you the option to make payments on everything they offer. it’s easy to get ultra premium tools with little to no money. Yes you get a tool without paying for it that day.

[@kvernesdotten]

@@MrJaman0083 I mean, to be fair noone makes much state side anymore, most of them seem to be available in actual stores and I have no idea what you mean by "ultra premium". There are actual industrial grade tools out there that are better and more expensive that both matco and snapon. Besides, just because we dont have tool trucks here doesnt mean we dont have warranties or good tools readily available. Im just fascinated by how unique the whole concept is

[@CountryMileGarage]

Good insight didn't know a truck had to be approved by the district manager to go to a new shop. Good video thank you 👍👍👍

[@midatlantictools]

Don't know if it's all franchise but I know some new toolman coming on can't add shops. When I was a flag truck we had guys in our group that could not add a new shop in their computers. Talk about holding a guy back..

[@CountryMileGarage]

@@midatlantictools no kidding ... I would be independent at day 1. I wouldn't like it one bit a suit telling me what I can or can not do lol

[@3PumpChumper]

I tried to let the Snap-On man know if I wasn’t going to buy anything. I’d look at the weekly specials and when nothing caught my interest or I didn’t specifically need anything I’d tell him straight up. Anytime spent bullshitting was on him then. I worked at 1-2 man shops for years and he followed me around town as I moved around. Matco man on the other hand, came out once and never saw him again. Mac and Cornwell was nonexistent in my area.

[@midatlantictools]

thanks for watching and feedback

[@antonioorozco516]

WTF .why pay the high prices .who cares what tool truck dealer you purchased the tool from the Brand Name should follow the Warranty .So does the mechanic get Screwed .Sea like the Tool Trucks just want to take your money & run

[@midatlantictools]

The warranty does follow the brand. But tool trucks are not out there just to warranty tools people bought online. If you listen what I said you would understand my point. Thanks for watching.

[@antonioorozco516]

@@midatlantictools what do you mean ? When you buy the brand name ,,you would assume that where ever you go as long as you own the tool .the dealer ethically should warranty it ,so to say if you bought a tool & end up at a different shop a different dealer is going to deny service ,because you did not buy from him .So the Original seller made his money 💰 .Now the me Janice is S.O.L at the dealers discretion that's why I stopped buying Rebrands from tool trucks ..not even made in USA

[@midatlantictools]

If you watch the video I said, If no one is buying tools at a shop and only want warranty the dealer might not return. Never said anything about denying warranty. The video is about why a dealer might not come back to a shop. It cost dealer money to warranty tools and DO NOT get reimbursed for shipping. Also tools on the tool truck or anywhere you are buying them from are made all over the world.

[@boostedfc1.]

I just started at my shop and we have a Mac dealer that only shows up once an a blue moon and wonders why I never buy from him

[@midatlantictools]

Talk to him. Maybe something was said to him and he feels why try going. Thanks for feedback

[@mikeclement7780]

My experiences with the tool trucks has been mostly positive....a lot has to do with the dealers attitude and willingness to be flexible. Case in point is a guy wanted full price for some used harbor fright ratchets and wouldn't budge on the price, even when shown the price on the website. Mebbe he got screwed on them and wanted to pass on the screwing, mebbe not. Needless to say, i have 2 other trucks coming by where i work and they aren't assholes.

[@midatlantictools]

It's good to hear you have good tool dealers

[@solly773]

Ima hop on the deals and build me a tool truck

[@mikeganas5436]

Here’s the other side. I have been doing this 30 years. I have all the basic hand tools I need. So I’m not going to buy wrenches and sockets and screwdrivers every month just because that’s what the dealer wants to sell. I need specialty tools for whatever I’m working on at the time. My dealers never have them and have no interest in even trying. I’m not going to pay an outrageous markup and wait weeks for a tool truck to order online and resell to me. It’s an outdated business model.

[@midatlantictools]

I always hear people say " It’s an outdated business model" but here I'm 20 years sell tools from a tool truck. I can match or beat online prices for customer like you who like to pay in full. For customer who want to have payment and a live person sevice some feel the markup is worth it. As for "specialty tools" your dealer is not giving you the full service sorry for that. Thanks for your feedback and watching.

[@alzathoth]

one reason might be that employers pay their staff so little that they cannot afford to buy overpriced tools. this is not a complaint on the tool distributor, it is a complaint on the employers.

[@midatlantictools]

thanks for watching

[@ronaldbrosius7488]

So just buy tools that you really don't need for , 4 times the price to keep a tool truck coming by🤔 yea, ok. Good luck out their. I wonder how come all my tool trucks have at least 2 guys on the truck. Wouldn't you be making more money if didn't have to pay another person.

[@midatlantictools]

I don't know about 4 times the price but maybe on some tool trucks. Sometime the work load can get heavy the more you sell. There time I wish I had a helper. thanks for watchng

[@djwambach6192]

If a tool man shows up you can at least buy some jerky or cold drinks on the days you don't have payment or buy tools.

[@midatlantictools]

LOL

[@thedude4762]

If the tool dealer doesnt come into the shop im not going out and i honestly think its the dealer because ive tried to meet my dealer and he would blow me off this is a guy who stops by the shop and i pay for the warranty so yes he should cover it and my shop has been there since 73 so thats another one that wouldn’t apply i legit have one reliable dealer who gets most of my money even if im not there he still gets my money lol

[@midatlantictools]

Thanks for your feedback..

[@thedude4762]

@@midatlantictools but i do love my one dealer who if i dont see and he doesnt tell me he isnt going to be there i worry a little and normally shoot him a text plus Amazon isnt going to give you home made cookies during the winter holidays

[@Rhine_Labs]

The tool truck will come to your shop but after you spend a lot of money over time and tool up and when your buying slows down the truck stops. Then getting service/warranty for the stuff you bought will be hard. I would rather go to lowes/homedepot/harbor freight then to chase the tool truck down all day or call the manufacture and wait for shipping. The tool trucks lock up so much territory. They then start servicing only the large shops and stop servicing the small shops in their territory leaving no room for other tool truck owners to come in and service the small shops. If you are a small shop and depend on your tools and for them to be functional to make a living the tool truck is no longer the best option.

[@midatlantictools]

I understand what you are saying about tool truck stopping but I don't know one person without a cell phone. I never understand why some feel it's so hard to send a text or call. Now if you do and then they tool truck does not show up then yes that just sucks.. As for territory with tool trucks most flag trucks (snappy, mac, matco, etc) can only have up to 325 customers. They should be going to see every customer but if no one is buy you can understand why they stop coming by. Thanks for your feedback and watching. There some good points in your post..

[@aztecducky]

I own a tool truck and can tell you that some of my small shops are my best shops. It's not just the size of the shop that matters, to me it's good customers vs time it takes at said shop, and small shops are almost always significantly faster stops than big ones.

[@Rhine_Labs]

@aztecducky I like my snappy tools but when you need a tool it's just a pita to get. The alternatives are a click away last hand tool i got was at my door on the same day with prime. Calling or textimg snappy dealer for the same bluepoint badged tool would have taken days to arrive or never because small order out of his way. In today's get it now mindset tool truck days are limited. Customer, I need a tool, Tool truck dealer i can order it for you. Be here in a week or two lol. Customer I can order it to.