100 EMPATHY STATEMENTS FOR CALL CENTERS AND CUSTOMER SERVICE

🎙️🎧100 EMPATHY STATEMENTS FOR CALL CENTERS │
Learn English for Customer Service and Call Centers Empathy statements in under 19 minutes! That's all the Empathy statements you'll ever need to improve your interaction with customers.
✔️Defuse irate customers.
✔️Take control of your calls.
✔️De-escalate supervisor or manager calls.
✔️Empathize like a native speaker.
✔️Improve your Customer Service vocabulary.
✔️Get awesome reviews from your customers.
✔️Acknowledge your customer's concerns and emotions like a professional.
Related Videos:
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English for Customer Service Podcast -
• 🎙️🎧Podcast 3 │Wireless...
This is the best video to get started with Intermediate English for Customer Service for learners of English as a Second Language or if you want to learn Call Center Soft Skills.
-Learn Customer Service skills: Empathy, Troubleshooting, Soft Skills, Call de-escalation and others
-Practice your active listening
-Call Center Role Plays
-Empathy Scripts
-Sales Role Plays
-Grammar, Vocabulary and more!
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[@sittinaisaaquino9353]

thanks for the video, its guide me on my job journey.

[@excellencelanguagefacilita8636]

Awesome! Thanks for sharing your comment! All the best on your journey! 🇬🇧🎧💬

[@Makom2023]

This is perfect!!....for 1970´s customer service.

[@excellencelanguagefacilita8636]

How are old are you?

[@jerrymamangun1108]

This is definitely GOLD. Thank you so much. I listed down the 100 empathy statements (CREDIT GOES TO CALL CENTER ENGLISH). I hope it helps. 100 EMPATHY STATEMENTS 1. Thanks for caring so much, I'm glad you shared this with me 2. I realize this situation has made you upset 3. I'm sorry to learn that your order was damaged 4. I can understand why you would feel concerned over the delay 5. After all you've gone through anyone would feel the same 6. I realize the bill charges have made you upset it's quite alright really 7. I know what it's like, I myself would have become angry too 8. I don't blame you for feeling like that it's perfectly okay 9. I can hear the concern in your voice and trust me that it's perfectly understandable 10. I know you're upset and I'm here for you now 11. I know this has caused you to become upset but I'll take care of you 12. I'm sorry you're going through this right now allow me to make it right again 13. I appreciate why you think like that and it's perfectly all right to feel concerned 14. The fact that you haven't received your order concerns me as much as it concerns you 15. I know it isn't easy to deal with stuff like this but you're handling it all right 16. I would feel the same if I were in your shoes 17. Your patience has been so important in this process, It must be difficult 18. Our mistake has cost you time and money allow me to make it right again 19. Thank you we appreciate your honest feedback i would do the same in your place 20. I'm sorry to hear that you had to go through that and I appreciate the feedback that you're giving us 21. Uncertainty is really hard I'd feel the same about my order too 22. The fact that you're not getting your service concerns me a lot 23. What a day you've had I'm so sorry you had to go through all of that 24. What a difficult situation to be in I’d feel the same as well 25. I don't blame you for becoming angry I think it's perfectly normal you feel like that 26. I realize this situation has caused you to become upset 27. Thanks for taking the time to let me know this has happened to you i can't imagine how difficult it must have been 28. You're absolutely right if I were in your position I'd also feel upset too 29. It makes total sense that you would feel upset over this 30. You're completely right if I were in your position I would feel frustrated over the situation 31. It's perfectly normal to feel angry if I were in your position I'd feel the same 32. I'm so glad you contacted us about the situation it's important to get this fixed 33. I can understand why you would feel upset over this situation 34. I can perfectly understand why you would feel like this 35. I can understand why you would feel frustrated over the situation knowing that this is something important to you 36. I can understand why you would feel concerned knowing you need your internet for your business 37. I can't begin to imagine how upset you are I apologize this has happened 38. I can't begin to fathom how tired you are of getting the run-around 39. I can't begin to imagine how concerned you are over your order 40. I can imagine how frustrated you are over the situation 41. I can see it must have been hard for you 42. What a long wait you've had it must have been frustrating for you 43. I don't blame you for feeling upset about your order 44. I can perfectly see you felt let down about not receiving your full order 45. It's completely all right to feel concerned about canceling your order 46. I can perfectly understand you felt let down with the associate's behavior I wish to convey our sincere apologies 47. I realize you're concerned with the missing items on your order 48. I can understand why you would feel concerned with the return process 49. I can relate to why you would feel frustrated with the login error 50. I can perfectly understand why you would feel anxious with receiving your refund 51. I can see why you would need your refund 52. If I were in your position I'd also feel concerned too 53. I realize this was a setback for your plans and for this, I apologize 54. I can understand why you would feel inconvenienced knowing that you needed the complete dining room set for yesterday 55. I can relate to that knowing that you need your data for work 56. If I were in your position I'd feel anxious too knowing that you haven't received an answer from our delivery team 57. I'd feel concerned too knowing that the Xantrac heartburn tablets are important for your health 58. I would feel upset too knowing that you have been a consistent shopper for over 20 years 59. you're absolutely right if I were in your position I'd also feel upset 60. you're absolutely right I'd also feel concerned if I were in your position rest assured I will take immediate action to help you 61. you're completely right and I don't blame you for feeling like that 62. after all you've gone through I would feel disappointed too 63. I completely agree I would also feel dissatisfied if I were in your position but I'm here for you now 64. I know what it's like I myself have a son they can be rambunctious 65. I know what you're going through I myself have lost credit cards too 66. it happens I myself forgot my login 67. I know what you're going through I myself would have felt the same 68. It happens that I myself forget my password all the time 69. I know what it's like I myself would have become a bit concerned too 70. I know what you're going through i myself have been without mobile data it's not good 71. it happens I myself forget to pay my bills too 72. I can relate to what you're feeling and it's perfectly understandable to be upset 73. I know where you're coming from and I can relate to your situation 74. I can relate to the situation it's perfectly understandable 75. I know where you're coming from and I know it's not easy 76. I can see why you feel like that it's quite all right 77. I can see you're upset over the situation 78. I can see your point and I realize it's not easy 79. I understand your point of view on this situation and I’ve realized it made you upset 80. I can relate to your situation we all depend on the internet I'd feel exactly the same 81. I'm so sorry you had to go through that and I'm glad you told me 82. it must be difficult for you I'm sorry you had to go through that but I'm here for you now 83. I know what you mean and it must be very difficult for you 84. I know how you're feeling and it's not easy 85. I think and feel the same in your place and it must be hard for you 86. I can feel what you're saying and it's not easy 87. I feel that and I know it must be very hard for you 88. I know what you mean and it's no joke when it comes to money 89. I totally feel that it must have been so frustrating for you 90. I see your point and trust me I feel the same 91. I see your point and it's perfectly understandable to be upset 92. I don't blame you for being like this and trust me I'd feel the same 93. I don't blame you for feeling like that it's perfectly okay after what you've gone through 94. I don't blame you for being like this it's perfectly all right 95. I hear what you're saying and trust me we're working for you 96. I completely hear you and I’ve realized it must have been difficult for you 97. I hear what you're saying and it's perfectly all right to feel like that 98. I'm sorry for your loss 99. it must be a very difficult time for you 100. I know exactly what you’re talking about “GOOD LUCK TO EVERYONE”

[@excellencelanguagefacilita8636]

Thanks for commenting and sharing the list! 💯💯🤓💬 Top performers thirst for knowledge!

[@katherineapriltumanda4153]

This video is Perfect for newbies! Thank you!

[@asnayasmeen974]

Excellent video thanks for uploading this.🤗🤗

[@excellencelanguagefacilita8636]

Happy to know it's useful!

[@karengonzalez8635]

Thank you for sharing

[@excellencelanguagefacilita8636]

My pleasure! 🌟Top performers thirst for knowledge!

[@muhammedjobe-hm5is]

Oh thanks guys do people are doing nice work 👍 may God bless you guys and help you 🙏❤️

[@excellencelanguagefacilita8636]

Our pleasure!🎉

[@lucyankorvynus4096]

Great Video so helpful - Is there a place where these are listed in written form by any chance?

[@excellencelanguagefacilita8636]

Thank you for checking it out! We'll add a link to download the complete list! Keep practicing!

[@kulaman1564]

Thx alot

[@excellencelanguagefacilita8636]

My pleasure!

[@viridianarodriguez5359]

I like so much, thanks a bunch 💯👍

[@kerrianlewin6020]

Ty😊

[@excellencelanguagefacilita8636]

You're welcome! Top Performers thirst for knowledge! 🌟

[@MohammedKamal-gl9md]

nice 🥰

[@excellencelanguagefacilita8636]

Thanks

[@arnelsaplot4179]

Thanks for this video,it help it a lot🥰

[@excellencelanguagefacilita8636]

Awesome! Customer service is not a department. It's everyone's job! 🎧💯

[@user-yg1dg6xm2g]

Some of these seem a bit too specific, like 'Zantac heartburn tablets.' LOL!

[@excellencelanguagefacilita8636]

😂 Yeah right? The beauty is the detail, right? Cheers!

[@Alraynaaa]

Since it seems robotic, I have to make my tone while reading these.

[@excellencelanguagefacilita8636]

That's good! As mentioned in the instructions at the beginning of the video, your tone and voice inflection are important too. Keep practicing!

[@kristinekp3336]

Sentence 17. Your patience, not you´re patience

[@excellencelanguagefacilita8636]

Thanks for the feedback! 🙌

[@narendraprakashmukhia8181]

Little bit long may requested.

[@excellencelanguagefacilita8636]

Top Performers thirst for knowledge! Keep practicing! 🌟

[@mikearias3863]

Some of the statement is not empathy, it's just acknowledging.

[@excellencelanguagefacilita8636]

Yes some are. Thanks for commenting. "Teach me good judgment and knowledge." Psalm 119:66

[@lancelotgordon8045]

Let me asks you du the costomer has hemphaty with thr agent..i dont have to be sorry

[@excellencelanguagefacilita8636]

Thank you for taking out of your own time to comment! 🙂

[@emmanuelmoralesmorales6429]

I would feel the same if I were in your shoes

[@michaelminster9239]

Some of these are really stiff and robotic.

[@excellencelanguagefacilita8636]

Thanks! Click on the subscribe button for more lessons! 😄

[@nittu.akhil.]

Most of these are robotic

[@excellencelanguagefacilita8636]

@@nittu.akhil. As mentioned in the instructions, your tone of voice is important in delivering Empathy Statements. Keep practicing!

[@calyx423]

Some of these are too much😂

[@excellencelanguagefacilita8636]

😁 Thanks! I'm glad we made your day!