Positive Scripting Examples for Call Center: Customer Service

Here are 3 scenarios where POSITIVE SCRIPTING is extremely important for call center agents especially in customer service. This includes sample statements, 2 mock call samples, and a detailed explanation.
#positivescripting #callcentertips #customerservice #bpo

[@anglcasncn]

hi i just wanna thank you for your videos! they're really helpful! i passed my very FIRST initial interview in my whole life. and my interviewer said that im good for a first timer. that really flatters me :3 i'm so glad i found your channel! keep up the good work ma'am! you're helping a lot of people. I'm here still watching some of your videos, and praying that I pass my final interview tomorrow. eeekkkk

[@Kwestyon]

Congrats!!! ❤️ And good luck!

[@jhavierjbblancaflor9512]

You passed in what what company?

[@Kwestyon]

Apologies for the blurry focus. It'll clear at 05:54. Promise.

[@mstrabajales7868]

❤

[@Nicat03]

Hi! Thanks for sharing. I really like your videos. Can you also share about technical support?

[@charimiealidon1097]

Thanks for the info, i really thought my cp has a problem since i already adjusted the quality of the video. 😂

[@gelineavenir5905]

I've been a customer service supervisor in the US for 15 years in airport retail and now work for a company that support healthcare workers institutions and I love your lessons a lot!. You've helped me improve my customer service skills! Much appreciated!!! Mor epower to you!

[@fredconsencino7973]

I had my interview with the client today and your video really helped me to answer hard questions such as "how you will deal with an irate customer?" and "how will you deliver bad news to a customer?", I answered what I learned from this video and I wanted to personally say thank you! Sending you my gratitude for your efforts in making us know everything about call center industry. More power ma'am!

[@Kwestyon]

Congratulations, Fred!🥳🥳🥳 You deserve it. And thank you!❤️

[@hon.archives]

I'm preparing to join the BPO industry months from now. I wanted to be a flexible person, and embrace new things. Thank you, Kwestyon! Keep going. You're saving the lives of future warriors. Loveyah!

[@Shiningstar589]

Love this. I really love your videos, just applied last week and pass all my interviews. And I'm watching this to prepare for more mock calls exam. And I learned a lot. Thank you Candace. Hugs 🤗

[@jhonguintivano5986]

Omg, miss. I'm on my 2nd day of training and our instructor/trainer showed us this video of yours because we were discussing about positive scripting. And I was so lucky because I have already watched this video so I was able to answer all her questions. Keep making informative videos like this miss, Thank you.

[@iamenuj]

Hi Sheena. I accidentally bumped into one of your videos and got inspired to apply to a call center. I was just hired last Thursday and I'll be starting this coming Monday. Now I'm watching a lot of your mock call videos. My greatest weakness during the exam is paraphrasing so this positive scripting is giving me a lot of better ideas. Thank you so much for doing this. Hopefully there's more coming!

[@Kwestyon]

Congratulations!🥳🥳🥳 Good luck on your journey June!

[@iamenuj]

@@Kwestyon Thank you, Sheena! 🥰 Stay safe.

[@jhavierjbblancaflor9512]

I think is very powerful teacher for beginner like me😊

[@rockscorpion]

Totally agree, been in the industry for almost 13 years now and it truly works!

[@danicabalmes2343]

Hi Sheena! I just want to thank you because all of your videos helped me to passed my interview and I got hired. Thank you for sharing your knowledge and experiences. Keep sharing and Godbless you! 🌸

[@Bocadilloconleche]

Excellent contents... I'm starting on this industry and after watching this I'm more confident. Thanks 😊!

[@Cashmanxxx]

I can say Im not good in english but when i started listening to you, i still cannot believe that i can understand clearly everything you and other good talkers or speakers are saying. Thank you Sensei.

[@vanessaposerio5222]

Hi! Thank you for the informative videos. I'm now on my 2nd day nesting. Wish me luck! Hope you upload more videos! It really helps a lot of people who wanted to join call center❤️

[@beverlyannesantos]

Your content is so helpful for beginners like me. How I wish I can speak as eloquently like you. You are incredible!

[@eddagamolo5433]

you got me at Karen! haha! your videos have been very helpful to me. it's straight to the point and not much fanfare. hope you do a mock outbound call as i'm not seeing any on your channel. hope to have that soon. keep it up!

[@ezekielmae8900]

That is very helpful.. candice!! You are so great to share you thoughts!

[@cogitoergosum388]

Excellent fluency!!! When she speaks.

[@raymondtv3176]

Thank you so much miss Sheena. Honestly,Im learning a lot. Thanks for being so generous to share FREE tutorials. I prefer to stay at home and keep watching all of your videos than pay for the courses or training programs somewhere. 😁😁😁

[@viddiary8499]

Love it! It's very detailed.

[@jessahamoc788]

This video really helped me to improve on positive scripting. It is really needed for mecto improve how to position it since I'm in Tmobile and alot of Karens'. 🥴 Thank you for sharing this, Miss Kwestyon! ♡♡♡

[@gauravbhardwaj3496]

Thank you so much for the learning videos. That's really helpfull for my future. You are such a great tutor. Thank you

[@cee1724]

I've watched your videos and I never been to BPO. I got hired ♥️♥️♥️ Thank you so much!!!

[@Kwestyon]

Congratulations!🥳🥳🥳👏👏👏

[@acegaylaaspiras8867]

Today is my first day of training. Thank you teacher 🙏🏻

[@benjietamayo8871]

Hello! I'm just here to thank you for making videos abt call center. I've been watching your videos since yesterday and they really helped me a lot. I got the job, btw. Thank you, thank youuuuu❤️❤️

[@narmar8449]

I am taking call for 2 weeks now. This video is very helpfull, specialy my coach told me that i need to practice positive scripting

[@juliorodriguez9657]

Hello. Great job!!! Thanks a lot for your information. I really enjoy your videos and see your beautiful eyes 😍. The Best whishes for 2021 for all of us and blessings for You guys who are readings the comments. Greetings from Mexico city.

[@scottsummer542]

thank you so much for sharing this idea i learned a lot every videos you share on youtube... yeah i watched all your videos and it's really a big help for me...

[@guck6526]

I really love your videos, I learn alot because of you. Thank you for this tips.

[@mahcoi9970]

i really love watching your videos. I've learned a lot watching you. btw im a csr newbie. thanks by the way

[@cesarportillo2535]

Thank you!! I will apply this advice tomorrow since my first call!!

[@Kwestyon]

Good luck! ❤️

[@beverlyalucema5820]

Oh my your the best thank you so much I've learned a lot from this topic

[@joshuaquino7883]

I really appreciate your video, Ma'am! It helps us a lot!

[@micahleaoliver9771]

Hi Candace, I am a callcenter agent newbie, thank you for the tips, I keep on watching your video to enhance my ability, now we are about to start our nesting stage🥰🥰🥰..

[@cristrats3083]

I've learned so much from you. Ma'am. Thank you so much.

[@HW28_]

A really helpful video, thanks for sharing!

[@royangelocorpuz5387]

Thank you so much for your Videos... You are also 1 of the reasons I got my best position on a BPO.. thnks

[@ammj4176]

I am newly hired at the call center and this is my first call center job, I found your video helpful, especially on FBB account.

[@hansonbite9593]

Instead of saying wait, say "give us more time". Example when the package was delayed to deliver: "Can you give us more time to deliver your package?"

[@jearapenalosa4665]

Thanks. After watching your videos everyday I am now finally hired. Tenk u.

[@Kwestyon]

Congrats, Jeara!!! 🥳🥳🥳

[@preciousannbiador2423]

I love your videos!!! I am learning!

[@annabelido2319]

Thank you candice 😘 this might really help me a lot by watching your videos. Godbless!

[@dwaynetvofficialph8810]

This is very useful content especially for those who are working in a financial BPO, since one thing we dont want to commit is to mislead or misinform our customers. So if you dont know the answer, take her advise.

[@lerami]

I started today in a financial account and our trainer said that positive scripting is really important so here I am researching.

[@jessaholasca6079]

thank you for helpful videos! im actually watching every videos you upload everyday. im about to start my first cc job actually. also i really love your accent, i keep on copying it because it sounds really good.. i hope you also make videos about outbound calls.

[@learn_din]

Thank you. I have learned a lot.

[@roxanpabadora7415]

Hello I just wanna say thank you for all of your videos 😊 Hopefully it would help me for my first day of training tomorrow 😁❤️

[@merryjoyaidwiniaalvarez4144]

Thank you Candice, I am your fan wherein it helps a lot to me.. Thank you for sharing Knowledge as newbie 💕😇

[@kenjiediaz6112]

I've learned a lot today. 💖

[@TonyA-ex1sj]

Great material 😊. Greeting from Nicaragua.

[@lynbautista6341]

Sharing this to my teammates 🤗

[@discoqueenmom]

Wish someone had videos like this for handely being a sales rep for a moving company. Im trying to improve. Being more costumer service oriented.

[@realb2381]

Binibining kwestyon . Your videos really really1000x helped me I am now on wait for my training sched on welcare account no experience hs grad but I made it. Prayer's and believing in myself. Thank you for sharing a lot especially for those who is just starting with this industry like me. MORE POWER!!!!!❤

[@anaelisalombana4661]

Love it, very helpful

[@minaru3661]

love this video, daming pulot.. pls make a video about powerwords.. and positive scripting again, potek super need ko po lalo Nat nasa financial ako hayss. kakastress

[@johnphilippabueg8572]

Great video and excellent tips

[@lynbautista6341]

Thankful for this ❤️❤️❤️❤️

[@maryjoycedimaangay8575]

I really love your content thanks a lot

[@lheurebleue5025]

Very helpful! Thank you :)

[@manods1]

Hello Miss, today is going to be our mock call exam in our training. It's really strict and draining because every day we do mock calls hahaha. Hoping I will pass. I have learned a lot from you today! Thank you very much!

[@gwapitongdaks5166]

Thank you so much my dear, my score has decreased tremendously. I will apply this in my call. I hope you would make more videos on positive scripting.

[@justinealmodal466]

I hope you also make video for technical support representative

[@yhalou4526]

I agree.

[@aliciajadesoriano1232]

yes please 🙏

[@sidsuperio9179]

Up

[@valeriealangre8910]

Plssssss. I always get 0 rating. How to deal with irate cx

[@remedioskenny7623]

Yes please🙂

[@jesseltvvlog8550]

im a great to hear you and to see your video thank you im leanrning about call center job in english you are clealy to speak im undertand all your say😊😍🙏

[@Esmeralda-po2vy]

Thanks for the video. I hope that I would be endorsed in production floor soon

[@lourdesgironcaballero1464]

I love thid video it really helpful.

[@TonyA-ex1sj]

You mentioned "tone of voice". Right words without a good attitude or tone of voice will not provide good outcomes. Here a new subscriber.

[@johnreyvilla7352]

Hi!! I just wanna thank you!! You've motivated me a lot ma'am, i passed my versant,svar,moodle exam and initial interview... tomorrow will be my final interview with the SOM... You're so helpful....keep it up and keep safe...

[@Kwestyon]

Congrats and good luck, John!

[@floriannadiakosavva8800]

Like all your videos, very useful. Thank you

[@maricrisquintero2403]

Thank you so much for the tips sheena😘

[@ma.cristinasagrado2704]

Thanks for your wonderful teaching Sheena...

[@commandervincent2489]

Really sounds helpful 👍

[@RogerRemaster]

Could you please make a video about how to understand native speakers and their fast speech while talking to them over the phone? Please this'll help me a lot as you can't imagine, and also making a section within the video with some billing vocabulary as I'm currently taking billing training and in 2 weeks I'll be nesting and this 2 points are my weaknesses. I'll appreciate that. Thank you so much.

[@veneryap6549]

I have been watching for almost a year and now I'm working in a bpo industry

[@LifeHero95]

Thank you!

[@merryjoyaidwiniaalvarez4144]

Because of your videos.. I am now hired as a customer service. Thank YOU Sheena. I love your videos

[@niloramirez6080]

Thanks for sharing this Ma'am

[@Lunaxyzxd]

Im on my final nesting stage of my training and im binge watching your video! Hope i survive thoo XD

[@lolitaariane5235]

Hello can you make a video about sales pitch (inbound)? thank you for this

[@LIDMANER]

Hi miss Candice napasa ko yung Berlitz ko just by watching your tutorials po thaankkss, and im here po kasi need ko positive scripting for AER

[@bjdc2530]

Thank you so much 😘

[@adelleneramos9596]

VERY HELPFUL TIPS 🥰🥰

[@KelvinShowTV]

gOOd VideO !!!!!!!!!!!!!!!!

[@shengtv2688]

Love you Madam ! ❤️❤️

[@bjdc2530]

Thank you ♥️♥️♥️

[@mysticpeak3014]

Hi! Hoping na magkaroon ka din ng Podcast sa Spotify :)

[@richmondhinaniban8969]

Maam do you have tiktok? I'm sure your videos will go viral. Your too good.

[@mr.jameswang1021]

Hi 😊 i like your content and it helps me a lot may i reuqest Can you another that's talk about retention

[@buenapacete492]

thanks!

[@scottsummer542]

Hi Kwestyon... Can you make a video regarding this question... "How do you go the extra mile for a Customer?"

[@mohamedelashry9393]

really its great and useful video , and thanks for your exerted effort .

[@imperez669]

There are a lot of other videos w/the same topic as yours, BUT i believe ur way is more effective. U speak naturally & usrd words that are NOT on the BPO Bible of words that even cx recognizes & hates.. Yeah.! I had a csll where the cx told me to just stop w/the memorized speech "cause we know u dont mean that,, God knows if u even understand what your sayin',,just listen to what u gotta say & tell me if u can help, ok?" Honestly,, ur natural accent and speaking is what im working to achieve, along w words or spiels. I guess accent or tone makes a lot of differrnce. Some of ur speils are the same like other videos i've seen. But, u sounded more convincing & competent

[@josesandi3906]

How can I sound like You ???? Oh My god You have a perfect tone of voice !!!!! What can I do to sound similar and pronounce the way You do ❤️❤️❤️❤️❤️

[@josesandi3906]

I mean I have good customer service skills but My tone of voice is not as good as yours

[@gwapitongdaks5166]

I'm your biggest fan Sheena.

[@marioncarba]

Hi Candice! Is it okay if you can make a video pertaining to account validation? Like what are the process and the tips that you can give 😁 I will really really appreciate it. I hope this comment will be notice. Lovelots to you! 💖

[@jonamocam5823]

Hello ate. Hangyo unta ko ba butangi sab ug gmail imong youtube te para makontak ka namo aww hahahaha btaw te. I'm a new fan but I bow down to your discussions regarding call center which is very on point and precise.

[@arleenalino3044]

Hi, thanks for your helpful tips on positive scripting! May I suggest for tips about empathy. Honestly, I am having a hard time empathising, haha. Probably it's not just my cup of tea, however, I still want to sound better in calls as they say, "Fake it till you make it." Well, practice makes permanent so I will keep trying until it comes out naturally. Many thanks.😘

[@Aishaaa-yx8tb]

I feel you!!! 😬

[@jhavierjbblancaflor9512]

Yeh feel you

[@onintheexplorer]

I have an idea comes from you.👍👍👍

[@swiss0926]

Can you please make videos on e-commerce executive. how to face customer when they are dissatisfied with the product, delivered late, pickup late n all

[@UPjovai]

She is ❤️

[@reshellllamado]

me right here watching your videos and have this doubtful feeling if i can pass my interview soon

[@silviajamesjames2073]

Hi nice video

[@shiroanimations4488]

Maam candice please upload content about health insurance like wellcare