100 English Phrases for Customer Service: Business English for Difficult Customer Interactions

[@LearningEnglishPRO]

6. Polite Phrases for Dealing with Rude Customers I understand your frustration, and I’m here to help. Please allow me a moment to assist you. I appreciate your patience as we work through this. Let’s work together to resolve this issue. I apologize if there has been any inconvenience. I’m here to make things right for you. Could you please explain the issue in detail? Thank you for bringing this to our attention. I’m doing my best to help resolve this for you. I appreciate your understanding. How to Deny a Customer Service or Product Unfortunately, we’re unable to fulfill your request at this time. I’m sorry, but that service is not available. We apologize, but we cannot provide that product. Due to company policy, we are unable to offer this service. Regrettably, we don’t have the capacity to accommodate your request. I understand your need, but we cannot fulfill it currently. I apologize, but this is not something we can do. I’m sorry, but we cannot provide this at the moment. Unfortunately, this request is outside of our policy. We are unable to offer that product/service right now. Explaining Bad News to Customers I regret to inform you that there has been an issue. Unfortunately, we have encountered a problem. I’m sorry to say that there will be a delay. We regret to inform you that we cannot proceed as planned. I apologize, but there has been an error. Unfortunately, we are unable to complete your request. We have identified an issue and are working to resolve it. I’m afraid there has been a setback. We apologize for any inconvenience caused by this news. Unfortunately, we must inform you of this problem. Follow-Up and Confirmation I’ll follow up with you in a few days. Can I confirm your details for follow-up? I’ll send you a confirmation email shortly. Please let us know if the issue persists. I’ll check back with you to ensure everything is resolved. Is it okay if I contact you for further updates? We’ll keep you updated on the progress. I’ll make sure to follow up on this matter. We’ll confirm once the issue is resolved. Please expect a follow-up call/email soon. Closing the Interaction Thank you for your time and patience. It was a pleasure assisting you today. Have a great day! Thank you for choosing [Company Name]. We appreciate your business. Please don’t hesitate to contact us again. Take care and thank you for calling. We look forward to serving you again. Thank you and goodbye! Have a wonderful day ahead!

[@MehndiBySoukayna]

thank you for the effort you did put to make this training course.

[@LearningEnglishPRO]

Thank you so much for your kind words! I’m so glad you found the course helpful. You can credit the course to ‘LearningEnglishPRO by Ger.’ Let me know if you need further assistance or resources to support your learning journey!

[@RanjeetKumar-s8e1c]

Thank you so much for your guidance i am very glad to hear every topic videos

[@LearningEnglishPRO]

Thank you so much! I really appreciate it 😀😀😀

[@ydduar5932]

Just what the doctor ordered. 🎉🎉🎉

[@LearningEnglishPRO]

Thank you so much ❤️❤️

[@franciscojose6496]

Exellent cool video interesting channel

[@LearningEnglishPRO]

Thank you for your comment 😊😊

[@franciscojose6496]

@@LearningEnglishPRO of course teacher of course fantastic channel

[@rafirather123]

sir please make you grammar lesson for hus topic wise you teach very fantastic way i am Rafi Ahmed from Kashmir Srinagar.i am just waiting your response please sir mention me in the comments

[@LearningEnglishPRO]

Hi Rafi Ahmed! Hello to you in Kashmir Srinagar 👋👋 Thank you for your comment. In the next while, I will begin publishing lots of grammar videos so get ready! ☺️☺️☺️

[@fundaozkan8193]

🙏