#18 Configure Maintenance and Blackout Schedule | ServiceNow ITSM Implementation Mock Training

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This is ITSM Implementation Mock Training. In this tutorial you will learn how you can configure and customize your instance to implement ITSM Applications in ServiceNow Platform.
This course is for ServiceNow Admins and Developers and ServiceNow Professionals who want to learn how to implement ITSM Applications in ServiceNow.
Please note this tutorial is just a mock of configurations and development which can be performed in the instance while implementing ITSM Applications.
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Content of this training:
- Introduction of the Course
- Create Users
- Configure Incident Form
- Configure Mandatory Fields on Form
- Configure Category and Sub category choices
- Configure State Choice List and Behaviour
- Field Mapping When creating a Problem from Incident
- Configure Assignment Rules
- Configure Incident Priority
- Configure Incident Notifications
- Configure Automatic Closure of Resolved Incident
- Configure Surveys
- Configure SLA
- Auto Assign a Problem Record
- Configure Change Management Form
- Configure Mandatory Fields on Change Form
- Configure Risk Conditions
- Configure Maintenance and Blackout Schedule
- Emergency Change
- Creating Change Request from Problem
- Change Approval Policies
- Configure Standard Change Catalog
- Copy a Change Request
- Configure Security Rules
- Configure Change Notifications
- Create a Service Catalog
- Create a Catalog Item Template
- Create a Catalog Item
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[@brucecrawford7034]

Dear Sir, thank you for the helpful explanation. I have a question: How can I define a schedule (maintanance) of Every 2nd Saturday of the month 04.00- Sunday 16.00 via the schedule entry? Is it possible to define it manually by creating a schedule entry that repeats monthly Every 2nd Weekend at the specified hours or does it need scripting? For now the only solution I have, even though too manual, is to create a separate entry for every 2nd weekend of each month.

[@kemosabe133]

I want that conflict status should not include change requests that are in closed or cancelled state. Brother how can we achieve this?