What is ServiceNow? (A Hands-on ServiceNow Tool Demo)

[@ThomTydeman]

Jeff - You have an incredible talent for "skipping a rock across the ocean". As a ServiceNow newbie, I found your technique of providing a framework overview before diving deeper very effective. By using simple, non-technical language, I was never "lost" and your pace was spot on. The data you presented in the slides was well-organized and summarized making the slides an effective reference tool for the future. Thank you for saving us UNTOLD hours of time trying to grasp SN by freely sharing your knowledge in such an effective manner.

[@ServiceNowSimple]

Hey Thom, I'm so thankful for your feeedback! The real driver behind this channel was to try and explain technical things as simply as possible. Thanks for making me feel like I'm accomplishing something here!😀

[@ll3608]

I am so happy I found this page. Great detailed explanation of ServiceNow. I am a subscriber for life starting today :)

[@ServiceNowSimple]

Awesome! Thanks!

[@clintm2010]

Jeff - I have not been in touch with ServiceNow for 3 years. Your ability to explain things simply and in an interesting way is just great. You are a valuable asset to the IT world and to ServiceNow. I will be watching more of your videos!

[@ServiceNowSimple]

Wow, thanks! I really appreciate your feedback and thanks for watching my video(s). Feedback like this makes me want to keep going!

[@DavidKHill]

Thanks Jeff, I'm coming from 33+ years of BMC Remedy, believe me when I tell you how appreciative I am of your videos. They're like a breath of fresh air.

[@ServiceNowSimple]

Awesome! I’m glad the vids are helpful, and thanks for your feedback!

[@binuvarghese3128]

Life saviors come in different forms and sure you are definitely one of them. Thank you for making the explanation simple and easy to understand. Most importantly you were successfull in sharing the joy of learning and working on ServiceNow

[@ServiceNowSimple]

Awesome! I appreciate the feedback!

[@SamanthaTadrus]

Hi! I just got my CSA and I want to say thank you for the informational videos! Please keep making videos, you are so informative and I love your teaching style!

[@ServiceNowSimple]

Samantha, that is AWESOME! Congratulations on your CSA accomplishment! This is the best sort of feedback I could possibly receive.

[@necapeteca1]

Love your method of explaining. This is exactly what I needed to have a basic understanding of this platform. Very clear. Really appreciate you doing this for people like me :)

[@ServiceNowSimple]

Awesome! Thanks for watching and providing your feedback!

[@raza6968]

Jeff - I want to thank you for this context. I am a Project Manager recently got laid off and felt that I needed to get technical and was fascinated with SNOW. I just started my journey and your videos are absolutely appreciated for someone new like me in the technical environment.

[@ServiceNowSimple]

Fantastic! Thanks for your feedback and for being part of the channel!

[@unmeshgundewar9054]

I have been using ServiceNow for few years.I have not used for a year since new interface is developed. I enjoyed and learned a lot and subscribed to the channel. The information provided is very clear and to the point provided. I will listen to all your videos. Thank you.

[@ServiceNowSimple]

Awesome! Thanks for the feedback and for being part of the channel. Just FYI, I've recently published a full ServiceNow Fundamentals course that can be found at www.servicenowsimple.com. It includes 15 lessons with downloadable study notes and sample cert test questions. Please share with others that might find useful!

[@engrumarkhan]

Love the clarity and to the point discussion! Thanks for uploading. I started my journey into Service NOW

[@Everydaytruckingg]

How's it going so far?

[@koushik-xs2qg]

Hey Jeff i am very much thankful to you , saw your videos , started preparing for CSA from last 1 month , and yes i am a certified system administrator now , thank you so much jeff.

[@ServiceNowSimple]

Awesome and congratulations! Thanks for the feedback and for being part of the channel. Just FYI, I've recently published a full ServiceNow Fundamentals course that can be found at www.servicenowsimple.com. It includes 15 lessons with downloadable study notes and sample cert test questions. Please share with others that might find useful!

[@sapguru0911]

spot on Jeff. I have been working with ServiceNow for the last 3 or so years and love it. Your introduction was very nice, great pace and informative without a lot of fluff. Great job dear.

[@ServiceNowSimple]

Awesome, thank you!

[@daliadatta7235]

My job role needed me to be aware of ServiceNow application to understand my customer's pain point and propose them solutions around ServiceNow, a new application they are trying to get a hang of. I am a complete freshman in SN and I am so glad that I landed at your channel. The way you have explained ServiceNow in a simple, lucid manner is commendable. Very rarely I have come across people who can deliver technical stuffs so easily in a non-technical way, you have made my day. I feel more confident in understanding this platform, it's various modules and terminologies that are frequently used during out discussions. Thank you so so so much, Jeff !!!!! Will watch all the videos. Keep up your good work.

[@ServiceNowSimple]

Thanks so much for the feedback and for being part of the channel!

[@janetdemania4394]

You were perfect at explaining ServiceNow! Loved this video. Thank you so much for your help.

[@ServiceNowSimple]

Awesome! Thanks for the feedback and for being part of the channel. Just FYI, I've recently published a full ServiceNow Fundamentals course that can be found at www.servicenowsimple.com. It includes 15 lessons with downloadable study notes and sample cert test questions. Please share with others that might find useful!

[@gdemelo]

The content and depth for this video was perfect. Thank you!

[@ServiceNowSimple]

You're very welcome!

[@pallavidinavahi1063]

I love how you made each topic intro as a song sir❤❤🎉🎉🎉.. Amazing video

[@ServiceNowSimple]

Hey Pallavi, thanks for the feedback! I had fun with this one.

[@jamuna9111]

I enjoyed your video, I have recently started learning SN from an IT Bootcamp here in the UK. Your videos solidified my understanding of each topic, please create more videos of service catalogue, virtual agent, flow designer etc . I am working my way through the modules on the Now Learning platform. Thanks again for all your hard work and time spent creating each video.

[@ServiceNowSimple]

Jamuna, thanks for the feedback, and I'm glad the vids are helpful! Great list of suggestions that I will add to my list!

[@robertkaufman1406]

These musical interludes are brilliant!

[@ServiceNowSimple]

That’s awesome!! Sarcasm?? I had fun doing that..

[@robertkaufman1406]

@@ServiceNowSimple No, not sarcasm, they are great. I thought that might be you singing, but couldn't be sure.

[@jt0340]

@@robertkaufman1406 I appreciate that! That is me singing and playing guitar. I had fun with that one (lol).

[@yusyakim]

Jeff, thank you for sharing. It was very helpful, especially the details on managing tables, filtering, sorting and grouping.

[@ServiceNowSimple]

Awesome! Thanks for the feedback and for being part of the channel. Just FYI, I've recently published a full ServiceNow Fundamentals course that can be found at www.servicenowsimple.com. It includes 15 lessons with downloadable study notes and sample cert test questions. Please share with others that might find useful!

[@musiceli]

Great Video - Best Introduction

[@ServiceNowSimple]

Awesome! Thanks for the feedback and for being part of the channel. Just FYI, I've recently published a full ServiceNow Fundamentals course that can be found at www.servicenowsimple.com. It includes 15 lessons with downloadable study notes and sample cert test questions. Please share with others that might find useful!

[@thehospitalguy1657]

Amazing information. The Healthcare organization I work for has implemented Service Now. The IT department seems to love it. I am having a problem seeing how Service Now applies to running a Hospital Facility. I work in engineering. We had an amazing program that manages our facility. I could bring up equipment history. I could search for a bed and find out how many times we have worked on that bed. I could see when a generator was last serviced. I am having problems learning how to find things within Service now.

[@ServiceNowSimple]

For something specific like that I’d guess you’d probably need to develop an app yourself, but you might check the ServiceNow store to see if there is anything out there. Look for some ServiceNow developer training. You could develop an app right within ServiceNow.

[@JamR0ck]

I have been binge watching your videos for a while now. Happy to share that I recently passed the CSA certification exam. I want to persue the ITSM certification, however I realize the pre-requisite is approximately $2,000.00 before certification fee😳😳😳

[@ServiceNowSimple]

Gareth, this is the best sort of feedback I get. Congratulations on getting your CSA Certification! Ugh on the cost of the ITSM cert.. Are you saying enrollment into the required preReq course cost that much? I'll look into it. Thanks for letting me know, and congrats again on your great accomplishment!

[@elitegamingyt7723]

it helps me a lot to get started professionally, I'm very thanks full to you for creating such a nice informative material. it's 5 star for this page with bundle of thanks.

[@ServiceNowSimple]

Thanks for the feedback!

[@SchekinahK]

Thank you so much for this amazing exposure of ServiceNow system ❤️ 💖 ♥️ 💕

[@ServiceNowSimple]

Your welcome! Thanks for watching,.

[@RustamEffendie]

Thank you, very useful information

[@kalpanapahwa3764]

Jeff, you are amazing! Many thanks for sharing knowledge with such clarity

[@ServiceNowSimple]

Thanks for watching and your kind feedback!!!

[@modalities]

Jeff - this is an awesome overview. Thank you

[@ServiceNowSimple]

Thanks for your feedback and for being part of the channel!

[@davewebb5796]

Wonderful presentation! Clear and concise. I have a much better understanding and know exactly which questions to research deeper. Thank you for sharing.

[@ServiceNowSimple]

You're very welcome, and thanks for watching!

[@dhogotheg]

Great Summarization, thank you for this.

[@ServiceNowSimple]

Your welcome, and thanks for the feedback!

[@Boywithukefan5]

Thanks for much, this is really helpful. Thanks

[@ServiceNowSimple]

Awesome! Thanks for the feedback and for being part of the channel. Just FYI, I've recently published a full ServiceNow Fundamentals course that can be found at www.servicenowsimple.com. It includes 15 lessons with downloadable study notes and sample cert test questions. Please share with others that might find useful!

[@flavmusic]

This is a much more useful video. Thanks.

[@ServiceNowSimple]

Awesome! Thanks for the feedback and for being part of the channel. Just FYI, I've recently published a full ServiceNow Fundamentals course that can be found at www.servicenowsimple.com. It includes 15 lessons with downloadable study notes and sample cert test questions. Please share with others that might find useful!

[@vkvkvk632]

Well Explained .thanks for taking your personal time and share your knowledge ..we are waiting for your next video ..

[@ServiceNowSimple]

Thanks Venkat! New videos coming soon. I'm really planning on getting to a regular schedule in 2023. Happy New Year!

[@danielbarrera1562]

I loved your video, so clear explanations, , thank you for all the effort ( I also like chapter music btw jaja good job)

[@ServiceNowSimple]

Awesome! Thanks for the feedback and for being part of the channel. Just FYI, I've recently published a full ServiceNow Fundamentals course that can be found at www.servicenowsimple.com. It includes 15 lessons with downloadable study notes and sample cert test questions. Please share with others that might find useful!

[@Paktvlounge]

This is Amazing, Thank you very much for such insightful content Jeff.

[@ServiceNowSimple]

Hey Mohsin, thanks for the feedback, and I'm glad it was helpful!

[@marwahs1]

Excellent Intro to SN.

[@ServiceNowSimple]

Hey Praveen, thanks for the feedback! I appreciate it.

[@fematrailers7439]

Holy cow!!!! Thank you very much!!!!!!!

[@ServiceNowSimple]

Hey Fema, you are very welcome!

[@harshaswethaamanaganti7782]

Great video and informative thanks

[@ServiceNowSimple]

Glad it was helpful! Thanks for your feedback and for being part of the channel!

[@TeaVR]

Really useful. Thank you!

[@ServiceNowSimple]

Glad it was helpful! Thanks for the feedback!

[@amishsunshine]

Can you add images or video clips directly in the KB articles? Or links out to them?

[@triptimoyc]

Very good and helpful video

[@ServiceNowSimple]

Thanks for your feedback and for being part of the channel!

[@sameerinfo2003]

Awesome explanation

[@ServiceNowSimple]

Thanks!

[@mannjaye]

I see the title is listed as system ad How is that different from Implementation icon selected early on? I’m very new to this and I’m very excited! Thanks for the great and simple descriptions.

[@ServiceNowSimple]

Hey Mann, sorry I'm so late in responding. Let me know if you still have questions and I'll sure try to help! Thanks for your feedback!

[@stephenlynch5269]

I would have several questions on service now. Would you have time to discuss?

[@vsprabakaran]

Really helpful, Thanks

[@ServiceNowSimple]

You’re very welcome!

[@onlyeverest]

Hey Jeff, thanks very much for your sharing! Learnt a lot from this video.. can't help asking, what makes servicenow much easier to deloy compared to traditional customized software? when you mentioned servicenow platform is out of box and ready to use... what defines the out of box features for servicenow?..

[@ServiceNowSimple]

Hey Kevin, I have another more general video that might help answer some of your questions. Here's the link: kzbin.info/www/bejne/inukaHibo8yqjpY You will see there are tons of pre-built applications that come with ServiceNow. And, it also allows for full custom development of your own apps. Have a look at that video and let me know if you have additional questions. And, thanks for your feedback!!

[@vtanz]

Hi Jeff, are there job opportunities in usa for the newbies learning service now in 2024. Please share your thoughts. Thank you

[@ServiceNowSimple]

Thanks for the forward and for being part of the channel. Just FYI, I've recently published a full ServiceNow Fundamentals course that can be found at www.servicenowsimple.com. It includes 15 lessons with downloadable study notes and sample cert test questions. Please share with others that might find useful!

[@prasadjayanti]

quite good z& useful 🙏

[@ServiceNowSimple]

Awesome! Thanks for the feedback and for being part of the channel. Just FYI, I've recently published a full ServiceNow Fundamentals course that can be found at www.servicenowsimple.com. It includes 15 lessons with downloadable study notes and sample cert test questions. Please share with others that might find useful!

[@JohnBarber-d3y]

I’d love to see a v2 that explains the relationship visually between portal form variables and how they get passed the the DB and then how that is presented on the application side form from the DB using views.

[@ServiceNowSimple]

Yeah, there is so much to cover; I think a V2 is def in order. Keep an eye on the channel, and thanks for the suggestion!

[@NhanNguyen-ku2iv]

Hi Jeff - Thank you for your video! I am a developer and I am interested in would like to learn about ServiceNow. May I have a tutorial and trial version for a developer to practice ServiceNow? Thank you!

[@ServiceNowSimple]

Hey Nhan, thanks for the feedback! Have a look at the link below for the steps you can take to get a Personal Developer Instance (PDI) of ServiceNow that you can use to continue learning. How to get a ServiceNow Personal Developer Instance: kzbin.info/www/bejne/eoO4apaufZKHgck

[@BBCITA101]

exist a demo where i can practice everyday and get experience.?

[@ReedReiland]

Does ServiceNow offer a free trial or a sandbox that i can play and mess around with?

[@ServiceNowSimple]

They do. It's called a Personal Developer Instance (PDI) and I've published a video walking you through how to get setup: kzbin.info/www/bejne/eoO4apaufZKHgck

[@barbrarinnerbarbra7576]

cool information

[@ServiceNowSimple]

Glad you liked it! Thanks for the comment!

[@mkchaudhari1]

Thank you

[@ServiceNowSimple]

Your welcome!!

[@i_code_daily]

Hey can you help me out, i recently got a job as service now trainee should i join it not, is it good for carrier growth or not, does it have coding in it?

[@ServiceNowSimple]

I would definitely recommend you jump into ServiceNow. I was hesitant at first, as I too was a hands-on coder. There are lots of opportunities to write code, be creative, and help solve business problems within ServiceNow.

[@richardschomp3778]

Hello Jeff just found you and like David Hill old coworker I'm coming from 26+ years of Remedy Development.

[@ServiceNowSimple]

Awesome! Thanks for the feedback and for being part of the channel. Just FYI, I've recently published a full ServiceNow Fundamentals course that can be found at www.servicenowsimple.com. It includes 15 lessons with downloadable study notes and sample cert test questions. Please share with others that might find useful!

[@priteshwankhade9800]

❤❤

[@ServiceNowSimple]

Thanks for the feedback and for being part of the channel. Just FYI, I've recently published a full ServiceNow Fundamentals course that can be found at www.servicenowsimple.com. It includes 15 lessons with downloadable study notes and sample cert test questions. Please share with others that might find useful!

[@MichaelMerritt]

Clicking the ALL button for the first time is like unlocking someone else's iPhone and trying to find an app when you're an Android user.

[@ServiceNowSimple]

Ha! Yeah, I get that. There is a LOT there, especially if you have the admin role.

[@1357mr]

so servicenow is just like sharepoint and some cmdb software. Yeah cloud based and stuff but I doubt the price is worth it. Thanks for walking us through it though. Greets from the Netherlands.

[@ServiceNowSimple]

Thanks for watching and being part of the channel!

[@DougV695]

When giving a presentation, don't smack your lips so much.

[@ServiceNowSimple]

I'll do my best to work on this. HAHAH, I've never actually noticed, but now it's all I hear.

[@anandjam8994]

Hey @ServiceNowSimple do u offer any paid course ?

[@ServiceNowSimple]

I've recently published a full ServiceNow Fundamentals course that can be found at www.servicenowsimple.com. It includes 15 lessons with downloadable study notes and sample cert test questions. Please share with others that might find useful!