2023 HAI Group Risk Management Conference: How to Write Resident Communications That Deliver Results

When it comes to communicating with residents-or any audience, for that matter, the goal is to write so clearly that your readers will understand what you’re saying the first time they read it. Dr. Deborah S. Bosley, founder and principal of The Plain Language Group, provides tips on how to do just that.
An award-winning plain language expert and trainer whose clients include government agencies, Fortune 100 and 500 companies, and higher education institutions, Dr. Bosley shares plain language best practices, before and after examples, and a checklist you can use to create more effective and engaging communications within your housing organization.
Plain language has become an important tool regarding access to information, citizen rights, and a more inclusive culture. Access can include reaching non-native English speakers and people with cognitive disabilities or low literacy skills. No matter what your role within your housing organization, you can put these practices to good use.
Share this session with your colleagues who are involved with diversity and inclusion programs, recruiting, community outreach, financial literacy programs, customer service, and health literacy programs. Plain language benefits apply here, too!
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