$33 Turns Into $3 And A Wasted Hour

[@Daniel-hb3tu]

That happened to me yesterday. $20 turned into a $3 incentive with a wasted 30 minutes talking with 2 support agents. The process needs to be automated to resolve issues, so us delivery drivers are not wasting time so we can get to business delivering orders & making money. God knows we don't get paid enough or tipped enough for delivering orders or providing ride services. Thank you, Sir, for pointing this out.

[@stonkydonkey7075]

We started a drinking game! Every time Chuck says "I was going that way anyways" "Yall I took a horrible offer" "No Doordash, I am not taking 3 dollars for 3 miles, but I will take 7 for 8 miles" " I wanted the 9 bucks" You have to take a shot, only issue is you get hamnered 11mins into the video 😅

[@DashingAcrossAmerica]

LOL 😆

[@milesj179]

Right, Chuck’s logic is only logical to Chuck. 🤣🤣🤣🤣🤣

[@Kimbopolo]

New rule for the drinking game. If Chuck says "Moochies", you have to chug it. 😅

[@timothyslaughter476]

As soon as I heard the old guy say he wasn't taking a really shitty,awful, horrid offer one time because " he didn't want to teach the algorithm bad habits" I was done. I'm still laughing!!!

[@emma70707]

He's not wrong about the $3 for 3 being a worse deal than $7 for 8 mi with a decent mileage car. There's inherent risk of delays/cancellations (that takes time) with each pickup/drop off. So the payment is some base value plus a mileage rate. Ideally you'd want something like $5 + $1-2 per mile if you're in a place with highways or $5 + $2-4 per mi if you're in a place with slow surface streets and lots of traffic.

[@donbnewsandmore]

I quit taking stacked orders. After a few rating issues I decided I am delivering food, not packages and people get frustrated with waiting more for food than packages. Just me tho.

[@DashingAcrossAmerica]

Interesting 🤔

[@usamom1565]

I want to thank you for giving me the courage to try food delivery-I subscribed today!

[@DashingAcrossAmerica]

Hey that's great! Hope you enjoy it.

[@Mshep64]

I hear ya. Customers rate us for the restaurants wait time. Terrible. Love your vids!

[@DashingAcrossAmerica]

Thank you I appreciate that!

[@JamiesRealisticLife]

Twist the handles on the mcdonalds bag. it takes weight off the bag and the stickers stay on better.

[@DashingAcrossAmerica]

Gotta try that!

[@lisatrindall6033]

Sorry that day ended up the way it did. You always have a smile no matter what. Great attitude! Thats why you're getting more viewers. Have a great night 😊

[@DashingAcrossAmerica]

Thanks I appreciate that!

[@bradness33]

Hey bud, I just started watching your videos, good stuff! Most of my time dashing has been frustrating and then I just started to relax and take it as it came. If the order is going to be a long wait.... I just immediately message the customer (if it's worthy of waiting a half hour for) and let them know the exact time the restaurant said the food will be ready but yeah if it's a half hour I'm most likely bailing.

[@DashingAcrossAmerica]

Thanks buddy!

[@DeviousDasher]

Always awesome to see Chuck kicking butt! So on them long wait ones, if you wait over 10 minutes and you click that link below the description and you check “order still being prepared” or “store busy”or any of them the customers rating will not count and will be excluded…not that you would want to do the order at that point usually, but 100% tested and devious dasher fact checked! 😂Lol..I use this to my advantage at times if it’s been 8 minutes and customers texting or whatever, I just might wait an additional 3 minutes to make sure I am over 10 and don’t get dinged with the rating..

[@DashingAcrossAmerica]

Good to know. I always check the "order still being prepared" box but maybe I forgot this time 🤷

[@DeviousDasher]

@@DashingAcrossAmerica Sucks you were killing it too until that last hour…yeah I seen you do it in this one at little C’s..I do the same, cause like 50% of mine are never done 😂 Maybe there is some exclusions too, who knows..Can’t sleep if you couldn’t tell 😜 Have a great dash buddy, oh Happy Halloween 🎃

[@Chgogal1]

You gotta love voice messages. 😂😂😂

[@terristripstipsandtalk]

Or when it says call for PIN number and they're mailbox is full. 🤦 Happened this morning. 😅

[@DashingAcrossAmerica]

😆

[@stevehammond2016]

Hello Chuck . It really puts you in " some kind of " mood when these orders wound up messing up your day like that . That plus .... that will be all you think about at the end of your day ..Sorry to see that happen to you .. That's all I got , I hope your weekend's going well .

[@DashingAcrossAmerica]

Frustrating but it was still a good day. 😄

[@vikings7683]

Why they let customers rate before delivery complete makes no sense to me. lol Anyway don't worry the 1 star rating will be removed. If you look under your customer ratings it will say "Ratings Excluded" if you click the circled "i" it says "We recognize some deliveries involve factors that aren't directly related to you like: Long merchant waits Merchant made mistake customer fraud Order already late when offered." Goes on to say that DD will automatically remove any rating 4 stars or less. Have had it happen to me a few times now and DD always has removed them. Best thing is to always text customer if order starts to go past the pick up time and give them an estimated wait time and text again if it is even longer. Doing this I have often receive extra tip from customer. 1 because I kept them informed and 2 because I didn't unassign and they gave extra because I waited longer than I should have. So again, do not sweat that 1 star rating, it should be removed automatically. Unless its a real good order I usually unassign if more then 10 mins without penalty through automated chat support.

[@DashingAcrossAmerica]

They haven't removed that 1 star rating yet. Maybe I should call support.

[@vikings7683]

@@DashingAcrossAmerica It could also be a previous rating from a customer . They have a few days or a week to rate, some are petty. Also now that I think about it, I don't think a customer can rate you until you complete the dash and you said it was unassigned, right? You could call customer service and check how it works, to be sure. But do it when you are not dashing, don't want to lose money while dashing and dealing with CS

[@DaleGriffus]

I hear ya man, I had a order $40 dollars and I got to the restaurant and they switched over to breakfast so my order got canceled and they gave me $3 fml

[@DashingAcrossAmerica]

Good grief!

[@terristripstipsandtalk]

Seems like it's the week of waiting! Ever since Friday I've been waiting at every restaurant. Must be a weird energy trend across America 😂😊

[@DashingAcrossAmerica]

It does seem like it.

[@OJGamingYT]

That 4K resolution is doing you justice Chuck! Also, side note - would you be interested in letting me edit one of your videos? I'll do the first one for free to see if you like it :D

[@DashingAcrossAmerica]

Yeah that sounds kinda fun!

[@OJGamingYT]

@@DashingAcrossAmerica what’s your email again Chuck? We can set it up there :)

[@Circlecitydasher]

You made me laugh so hard about that last hour. My fave turned beat red. We all have those hours. Lol

[@DashingAcrossAmerica]

Glad to know it's not just me!

[@NightDasherRick]

When you have to wait a long time and get penalized for waiting it just boils my blood. Your doing your job, your patient and waiting and then dd tells you you can unassign it penalty free. Bs. You wasted time for nothing? What is that! I had it happen to me a few times before and think that part of their system needs work too.

[@DashingAcrossAmerica]

Right! You got 15 minutes invested and it's a good order, you gonna unassign and 30 seconds later it's ready?

[@brianhall2525]

I text support anytime restaurant is that far behind and make a point to make sure my ratings are not hurt, as well as letting customers know the restaurant is behind.

[@DashingAcrossAmerica]

I need to start doing that.

[@millville444]

yesterday i waited at a popeyes (24 minutes) for a $9.50/3.4mi order, completed it. next one was chipotle where i waited (22 minutes) for a $5.00/1.3mi. got so mad that i just unassigned the chipotle order, said nothing, and walked out. so damn frustrating.

[@DashingAcrossAmerica]

Amen!

[@larrymartin7276]

Howdy Chuck good video! Did my first and second dashes this weekend in Savannah ! Orders all spread out way too many miles but I will get better ar declining ,! Remember. Santa loves dasher!HoHOHo!

[@DashingAcrossAmerica]

Very cool! My wife is driving up to Savannah in a couple of days to attend a concert.

[@larrymartin7276]

@@DashingAcrossAmerica watch the crazy drivers in ALOT of construction!

[@nickpeterson8080]

If you have a wait time of over ten minutes to pick up an order, any ratings below a 5 star are supposed to be removed.

[@DashingAcrossAmerica]

I did not know this.

[@gregthenotacowboysfan]

Little ceasers is my Starbucks buddy always understaffed and somehow always busy. People wait up to an hour for their pizza 😂 blows my mind

[@milesj179]

Hey Chuck, look on the bright side. Even though you could’ve bagged that $33.00 order & didn’t, at least you started your shift with a “Steffens” order 🥳👏🏾👏🏾👏🏾👏🏾…and that’s all that counts. So Charles, chin up & shoulders back…you did GREAT. 😁👍🏾

[@DashingAcrossAmerica]

Steffens! 😆

[@RickyMoss]

😂 Must have been one of those halloween shop orders i got one on UE 35$ for 4 miles for a bunch of candy.. Unfortunately, 80% of that 70-item order was out of stock

[@DashingAcrossAmerica]

Hate it when things are out of stock!

[@hairyhairyme]

😂 I had one the other day for a costume from party city 😂😂😂 of course Nothing in stock

[@RickyMoss]

@@DashingAcrossAmerica 😆 I know, especially on excellent offers.. very heartbreaking

[@RickyMoss]

@@hairyhairyme yep you guessed it Party City 😆

[@AnnieEliese]

Just so you know doordash will exclude rating from customers when you wait at a restaurant for more then ten minutes. So next time if you wait more then 10 minutes know your in the green even if the customer wants to take there anger out on you.

[@DashingAcrossAmerica]

That's very good to know. I need to call support and hash some of these things out.

[@DavidWeeks-n5c]

Sometimes you may have to accept a low pay order to get your day started.

[@DashingAcrossAmerica]

True

[@nickpeterson8080]

It's seems like the orders/customers that you actually go "above and beyond" for are the same customers who will rate poorly and the same people who ask for extra sauce in the drop off instructions haha. But there's always the occasional extra tip at the end 😏

[@DashingAcrossAmerica]

👍

[@gigabitenyc]

That lAst hour was a bummer

[@DashingAcrossAmerica]

It sure was!

[@michellepardue]

Little Caesar’s in my town is notoriously slowwwwww , like 15-20 min wait time slow , and the customers rarely tip enough to make it a worthwhile thing - and seems it’s mostly going to hard to find apts up 3 flights of steps - hand it to me and they don’t answer the phone or text and it says don’t knock or ring bell 😑so I mostly decline unless it’s a great offer ( hardly ever )

[@kevinsnipes9572]

Yeah, Chuck, there are other U-tubers who are taking photos of receipts......

[@DashingAcrossAmerica]

Weird that DD hasn't told me to take a picture of a receipt yet.

[@thebatdork5135]

Let the customer know you are waiting and the restaurant is being slow and you dont have to worry about bad ratings

[@ruderuntz9268]

Had a few people rate me a 4 because it was late. Very frustrating, wish they explained that your not rating the food or the wait, only the driver.

[@DashingAcrossAmerica]

💯

[@karenbatastini9165]

Appreciate you working hard. Could you please get a haircut before the holidays? Thanks.

[@DashingAcrossAmerica]

Mom, is that you? 😆

[@tinleo333]

I appreciate the video.

[@DashingAcrossAmerica]

Good to hear. My pleasure.

[@bigkarl3143]

10:37 Long wait times at merchants won't affect your customer rating as it's not your fault

[@DashingAcrossAmerica]

They shouldn't. But I got my first 1star and I know I did nothing to deserve it.

[@bununsalias]

What the hell was that the first few seconds lol

[@DashingAcrossAmerica]

An old rock and roll song I Just Want To Celebrate by Rare Earth 😎

[@bigkarl3143]

You're more likely to get orders driving towards a restaurant than you are sitting in a parking lot! The doordash algorithm clearly needs some work!

[@DashingAcrossAmerica]

I think I've noticed that. On a normal day in Kingsland I never sit in a parking lot. I'm always on the move.

[@SarahNaz24]

Does it ever happen to you when you call Uber Support to cancel an order because of an issue that’s not your fault and Uber tells you that you have excessive amounts of miscellaneous payments, so therefore they cannot compensate me the lousy $3 but the order is cancelled and I can continue with other deliveries! I’m like 😠

[@DashingAcrossAmerica]

That hasn't happened to me yet.

[@SarahNaz24]

@@DashingAcrossAmerica oh so you do get compensated $3 every time? I mean sometimes the support does give me $3 but half the time not, so I don’t even bother calling and just cancel it myself.

[@DashingAcrossAmerica]

@@SarahNaz24 No it's just where I work I don't get many Uber Eats offers. I think these 2 recent problems were the first ones I've ever had with Uber.

[@SarahNaz24]

@@DashingAcrossAmerica oh I see, I’m in Texas and I get flooded with Ubereats orders 😹

[@BlancaGonzalez-v9s]

You could of text the customer from Dennis, let them know you were waiting, that the restaurant was slow, and only cancel the Taco Bell, I do that all the time customers understand, probably you could of got a better tip

[@DashingAcrossAmerica]

Yeah probably should've.

[@bununsalias]

How are you making money doing 7 orders all day ?

[@DashingAcrossAmerica]

I'm a retired teacher. Just dash part time for fun and a little extra money. And for KZbin content 😁

[@woodycatledge2312]

Hey chuck, I do truly believe DD and UE are in bed together........70% of the time I get staked dirty orders going in the same direction

[@DashingAcrossAmerica]

I think it's because both apps have access to our GPS info.

[@sdfv4zx]

What happen to retirement? I guess not.

[@DashingAcrossAmerica]

This is just for fun 😆

[@teresapennington9675]

most time the customers dont even rate us you may think they do . if u pay attention most dont rate us an they know i text them an let them know what going on an what they say places .you worry to much , lol

[@DashingAcrossAmerica]

That's what makes it so bad! It'll take 1,000 deliveries for this 1 star rating to drop off!

[@user-cx6tw4et3d]

At the 20 minute mark you're in McDonald's picking up an order. You park in a clearly marked handicapped only stall. You, personally, do Door Dash and can walk a long distance at any one time and definitely not needing to park in the stall. You are wrong to have parked in the handicapped stall period. I enjoy your channel but this entitlement you show parking in the "crippled" stall is sickening. It matters nothing that you're only in the stall for two minutes...you're not a cripple. I wish I was there as I would have explained the purpose of those stalls to you but that would've been edited out. No one else will likely share my sentiment but please edit it out from further videos because I don't want to see this type of entitlement from someone I enjoy watching or anyone period. I'm a fan of the channel but seriously you parking there like you did and thinking nothing of it is gross. You likely will continue to park in the crippled stalls because you're 100% changing the world delivering McDonald's. Think about it next time before you do that, please, because me being a cripple and seeing it happen and included on your videos isn't enjoyable. What goes around comes around is what I've heard.

[@DashingAcrossAmerica]

This has come up a few times. I have a permit. I've already met with the surgeon to have my left knee replaced. When that heals I'll have my right knee replaced. Then surgery on my two herniated discs. I appreciate you looking out for the disabled. I am one of them. My handicapped permit is visible in the lower right corner of the windshield if you're looking at the front of my car.

[@RoseanneSeason7]

Lol who peed in your Cheerios this morning?

[@jtu6866]

You need to step back and get that 205 address in the picture. Also, next time you voice text while you're driving...YOURE FIRED