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00:00 - Introduction
01:16 - Know your Job
01:54- Be Calm and listen to the customer's complaint
02:39 - Be Sympathetic for their bad experience
03:18 - Apologize and understand the reason for their dissatisfaction
04:15- Reassure the customer that you will solve the problem
Customer Service interview questions or bpo interview questions can be tricky and deceptive, especially if you are a fresher!
One of the most popular questions that interviewers ask during a customer service interview is, "how to deal with an angry customer". This is also one of the common amazon virtual customer service interview questions.
In this video, we'll talk about 5 tips to tackle the " How to deal with angry customer" in hindi (or similar) customer service interview questions.
We start the video by talking about the importance of knowing one's job and the importance of being calm and listening to the customer's complaint.
Next, we explain why it's important to be sympathetic with the customer, apologize for their bad experience and finally reassure them that you will genuinely look into the matter and try to solve it in the best possible way.
So, if you are confused about how to best answer this customer service interview question, go ahead and watch the tips we share in this video!
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