How to Speak with Angry Customers: Tips and Expressions to Help you Out!

[@zaigeefunandfitnessclub1993]

I do work in call center I am getting lot more experience from your videos. Your new subscriber thank you very much mam ❤

[@learningenglishwithflor]

That’s amazing to hear!

[@amjadhussain5191]

Hi

[@naveedkhan8958]

Hey, mam I like your videos its very helpful I am working as sale agent on medicare insurance, Plz give me some tips to improve my skills and spacial for those customer who said I am not interested. Thank you

[@nagasatyavathi4171]

I need call center data for reasearch purpose can u please tell me how can I get them

[@user-mn7xr2jp5w]

Hi dear can you tell me its easy job and what have to do in this job?😊

[@pierremarc7771]

I appreciate you cause I understand you very well you always speak slowly may God bless you.....

[@alexandraviloria6980]

Yes, I love the way she speak 😊

[@7070Claudia]

I just started working in a call Center two months ago and, right now, I am still going through the learning process. To be honest I still feel scared to answer the calls😢😳☹️🥴 But I know in time AND with these tips you so kindly shared, It Will become easier AND easier.💗😁🌈✔️ AND I Will become better AND better in handling any Situation with calm, expertise, focus ,AND corteous according to my workflow, . That's my true hope and comittment. Thanks again💗

[@alexandraviloria6980]

Thanks Flor, you are a life saver to me, I was looking for something to help me out to improve my English and communicate better using more options either words, now that I’m looking for a job as a customer service and I’m sharing your channel with families and friends 🙏🏾❤

[@sathyalakmali1022]

You teach so nicely and it is really pleasing to hear you speak English. I've learned a lot from you. You are doing a great job. Thank you for your help. Really appreciate it. ❤️

[@learningenglishwithflor]

You just made my day reading your comment ❤️. Thanks Sathya!

[@reimonlara94]

@@learningenglishwithflor thanks for your video ❤️❤️

[@andresretan9759]

Ok I will be practice for that and yes I will learn how to deal with furious and irritated customers

[@alainngwane7027]

i just got a new job in a call center am happy this video is of help its exactly what am looking for

[@wazahatali8764]

I love the way you talk mam Feels like a doll is teaching us

[@shwetaag4036]

Hii..I'm trying for job in customer service.dis lesson helped me a lot..I hope more lessons like dis would be definitely helping me..thank you

[@arvindsharma2785]

The way you teaching it's too easy to catch and keeping in mind. It's push me automatically to being in your lessons thank you so much for very useful material.thanks again

[@hafizzahid3145]

Thanks a lot! Ma'am, this video is so informative and so educative for your listeners. Ma shaa Allah, your accent is clear so everyone can understand you easily.

[@b139-kunalborde4]

Its my first day here teacher and you taught me alot❤️

[@manpritsingh7772]

Nice Flor for you help I had a call center executive years back and was starting again so was looking to freshen up things again to use in the new job.Its been helpful. Thanks now that we have so much help avaible on KZbin and you way of explaining things are very good and simple to understand. You have been helpful.

[@rjbelt9493]

Thank you for all of the tips that you've given. It is very useful for beginners who want to apply BOP company.

[@Santoshkumar-ke6fz]

Absolutely right and slowly speak i appreciate you cause I understand you very well. may God bless you

[@mamertoantiporda2752]

I am newbie in BPO one week training from now and Watching your videos to get some ideas.I feel so nervous in facing actual call.But since I watch your videos I have a little bit confidence more videos to watch very informative keep it up!

[@MKmashrufyazan1311]

nice madam I join fist time call center I got many information ❤

[@SundasQureshi95]

Hello , Thank you being a saviour. Recently started a job at a call center, your tips are really helping ❣️ Say hello to your new subscriber 😁

[@alonsoavelar2411]

Hi, I'm a new subscriber and I'm learning a lot about tips and phrases to say in differents situations in a call center environment. I really appreciate that you share your knowledge and experience, thanks a lot Flor, nice to listen to you. Greetings.

[@jacobg.9746]

Thanks for you help 😊

[@leonndyofficial]

Thank you so much. I learn so much from your videos.

[@DavidBetting176]

I am doing my intern in call centre, and i believe to sign my contract in February. Your videos are on point #learningEnglishwithflor

[@Cubanodapie]

please more videos like this

[@onlinemarketing8476]

Nice tips to difuse the angry customers

[@dhhhhdb1491]

I'm so delighted for having those informations thanks a lot i really appraciate that❤️watching from Morocco🇲🇦

[@English85291]

The way you speak is supercalifregilisticexpialidocious.

[@abirhossen01]

I work as a freelancer, providing customer support for a car company. I need a new video related to car company customer support.Thanks

[@mohiuddinhowlader6338]

It's amazing also mind blowing sound that I can not hear before.thanks a lot

[@vincentmalonzo9620]

Thank you so much, I appreciate your effort for helping others… it was really useful tips😇

[@narinderchahil7184]

I just watched your two videos.its simply amazing.

[@DevelopYourEnglishwithEmma]

Such an informative and useful video! 😊

[@learningenglishwithflor]

Thanks a lot! Nice to get feedback from a colleague!

[@DevelopYourEnglishwithEmma]

@@learningenglishwithflor I agree! 🤗

[@pro369]

So informative and valuable tips, I appreciate that. Thanks for sharing

[@4chivy]

Wow Thank you so much I really appreciate this. Every single word is clear and helpful 👌 🙌

[@manipool]

Very helpful, thank you. It is more about what you say and how you say it that can defuse a volatile situation. Here's a question, how should you deal with someone who is mentally ill or irrational and unreasonable who has a complaint? Thank you!

[@bernardolagnitonjr7851]

❤❤❤ thank you so much for your guidance and windows on the approach on irritate customer in a call. But I do that in all call I have received through the years working in a call center. I am learning from you also.

[@priyasasidhar4817]

Hiiii I'm priya from India you're way of teaching is very interesting and lovely thanks again becoz i can understand English but can't speak at the moment with ur help I started to speak thank you so much ☺️🙂☺️

[@learningenglishwithflor]

Hi Priya! I appreciate you taking the time to check out my channel. Glad it has been helpful for you 😊

[@alonsocobarrubias2154]

Excellent Form of Teaching! Rhythm Soft and Clear. CHEERS... Teacher Flor. From Nayarit México. Warm Regards...

[@oscarsegura597]

Thank you so much for sharing this kind of useful video, I am learning a lot!.

[@vernagenove8064]

Thankyou so much for all the videos that you've shared to us🤗.

[@Rimz6116]

Please make a video when someone reach on the airport in foreign country as an immigrant. How to talk to immigration officer?

[@blessbkabukid847]

Thank you for the tips you shared . Godbless you .

[@jorgeluisdelacruzbelen8139]

Thank you for sharing your video God Bless you very much

[@golu656]

in the last part of video i noticed your dog . cool 😎

[@learningenglishwithflor]

She's really special to me so I had to add her lol

[@2008vasudha]

Hi! This is shruthi from India.. thanks for uploading such an educative video.. especially the empathy statements will really help a lot

[@rabindraram3748]

Have you made any video on how to neutralize tone/ accent, sister?? If yes, give the link. Your videos deserve appreciation.

[@docahan7633]

Very useful tip. Thanks Flo

[@priscoparral3475]

You teaching is awesome, I like it, thank you for it.

[@mariarowenavillegas3458]

Thank you for your videos, I learned a lot.

[@suzyrose600]

I just got hired at a hospital's calling center position, and to be honest English is my fifth language so I guess I need to listen to your lessons to level up my English phrases in this field

[@shiloxiri8808]

Thank you Flor.......

[@shantoymorris677]

Thank you so much for this video

[@sabrine1075]

Thank you so much for this informations you make it very easy to me 💚

[@anil-1174]

Thank u so much ....recently joined in voice process ......never been into...hope this helps

[@RajKumar-vf7yi]

Thank you so much 💓 mam

[@ahsantariq549]

You are good teacher but why your channel view very less 😓. You are more good ❤️

[@learningenglishwithflor]

I appreciate your comment! More videos coming soon!

[@harshad9212]

Very interesting and helpful video

[@akram2633]

Outstanding keep it up good work

[@sizzlandtv8629]

Thank you Miss Flor🙏🙏🙏

[@leonardomerentes1168]

im new here and I loved it

[@cemdogan8736]

Thank you for your great effort. I request only one thing. You know native speakers speak fast and they omit many words. Could you please issue this kind of videos.

[@concepcionvenus17]

Such an amazing tips 👏👏👏

[@pocket1684]

Your Channel is awesome. This is great information.

[@ZYXWVUTSR.]

I loved this video session ❤

[@monicadiaz3882]

Thank you so much!!!

[@satwaki007]

Nice 👍

[@andresretan9759]

Ok I’ll do that

[@HamzaAli-zh5rj]

Hey there I'm doing a outbound sales executive job in a callcenter give the tips how to make customer interested

[@learningenglishwithflor]

Great suggestion!

[@fatmakassim6726]

Thank you much ❤

[@fathimasaji9236]

Thank u ..mam❤

[@rabinniroula8511]

Thank you.

[@farhankhalid4346]

yor way of teaching is very nice and easy to understand...great...

[@learningenglishwithflor]

Thank you for the positive feedback!

[@farhankhalid4346]

@@learningenglishwithflor You are welcome madam:-)

[@ricardowallace3633]

Nice video I really appreciate that your advice

[@adaboinaprashanth7939]

Video just incredible liked it

[@sanaritasana3509]

Really nice 👍👍👍

[@jindiaz7236]

i love your tips

[@kidsEntertainment-rk9ov]

Great 👍 Are you giving classes???

[@rohitkuanr7050]

Really great 👍👌

[@edzser7417]

galing mo naman mag english at ang lambing ng boses mo po . 🙂

[@altafulishaan9371]

Good job. 👍

[@darwinpoveda1640]

First time here, Subscribed

[@learningenglishwithflor]

Awesome! Thank you!

[@brown6-pecleslameurrr141]

One love good job

[@raniazzam7460]

Really thank you and i appreciate you and this video its very helpful 🤍 thank you so much 😄

[@knowledgeproducing]

Madam thank you so much you’re voice us most beautiful pls make a video for interview for fresher

[@golu656]

hello again teacher we are together 😃

[@golu656]

ok

[@thilagavathidurai9848]

Thank you mam.

[@saniyabegum9960]

Tq so much mam ❤️☺️

[@gloriam4537]

Pls advise what needs to be done if nothing i can do with the customer concern especially when handling credit card acct customer become so.irate when the they charged interest after paying off their balance in the acct which the cuatomer does not understand even if u explain the scenario what had happened y theybare being assessed with interest .how am.i supposed to make them.understand my point

[@junahsamra4861]

Super great videos new subscriber here thanks

[@eduardopalacios38]

Hi Flor, what could I say to a customer that is telling me that they wanna talk to an american citizen and we are stealing their jobs, they wanna speak to a real american and blah blah blah, off course in a polite way, thanks in advance.

[@JRV1968]

Thanks flor! I FIND your content very helpful.

[@andresretan9759]

I’ll be in touch

[@ravikantkumar2932]

I am a big fan of you

[@Shahidzain-fu3tx]

Can I please say, you have a lovely voice

[@alladvices3317]

Hi my issue is that can you solve any issue in simple format so we can easily grab that

[@harshad9212]

How to typing query customer wants in system

[@nsports6040]

I request you Miss plz upload your video with subtitles thanks

[@shairali5289]

Thank u mam

[@abhikumar-vu4my]

Mam when will you upload your next videos , please please upload more and more videos

[@concepcionvenus17]

Thanks for sharing tips in every situation 🙏🙏🙏

[@Pramodkumar-fg1xd]

👌