A+ 1101 course with exam questions | Pass the A+ with this course | 5.1 - Troubleshooting Process

This video equips you with a best-practice methodology for tackling IT problems - a key skill for the A+ 1101 exam. We'll walk you through a structured approach to ensure efficient and effective troubleshooting.
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Here's what you'll learn:
- Prioritizing Policies and Procedures: Understanding the importance of adhering to company policies and procedures when resolving issues.
- The Art of Problem Identification: Gathering user information, pinpointing user changes, and performing backups before implementing fixes. You'll also learn to consider environmental or infrastructure changes that might be contributing factors.
- Formulating a Cause Hypothesis: Questioning the obvious and conducting research based on observed symptoms to establish a probable cause.
- Testing Your Theory: Validating your hypothesis to determine the root cause and plan the solution. If the theory isn't confirmed, you'll learn how to refine your approach or escalate the issue.
- Crafting a Resolution Plan: Developing a step-by-step plan to fix the problem, potentially referencing vendor instructions for guidance.
- Verification and Prevention: Confirming full system functionality and implementing preventive measures where applicable.
- Documentation is Key: Learning the importance of documenting your findings, actions taken, and the resulting outcomes.

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