A Day in the Life of a SALESFORCE ADMINISTRATOR | Video 7

[@riseup4473]

It sounds like no matter how many certs or common knowledge you have on the platform, it is specifically how the client is using the software, and the client’s data, where the learning curve really matters.

[@markcassman1504]

Absolutely INCREDIBLE video. Real life tickets you're received, and brilliant little insights into how you resolved them. This video is underrated! Thank You!

[@SalesforceForEveryone]

Thank you for the support 🙏

[@davidstanley2091]

This series is gold! The stuff you don't learn in Trailhead. Incredible information to help prepare me for a Salesforce Administrator position. Thanks, Brad! You're very generous and helping a whole lotta people.

[@SalesforceForEveryone]

You're so welcome. I truly enjoying sharing and trying to educate others on things that have really helped me. I'm glad you enjoyed it!

[@abubakarmalik9041]

Subscription-worthy channel. I usually get bored in the first 5 mins on the video, but this is awesome. Having corporate experience for over a decade, I can relate to all these issues and the crazy requests coming in from the management. Thanks Brad! You've explained this really well.

[@SalesforceForEveryone]

Really nice comment. Thank you!

[@88kar88]

wow this video was very good, thank you! I would like to see a video series where you address these types of daily tasks and a guide or example of how you addressed/resolved the task.

[@kylemacarthur9863]

That is great insight into the real job. You have a talent for explaining. 1 idea you game me while watching - and you did hit on it a bit - was advice on going above and beyond to stand out and be remembered as someone who helps, understands and adds business value to the team. So you have both sides: Helping a beginner and helping someone with experience grow. Definitely a good video!

[@SalesforceForEveryone]

Great! Thanks for watching and thank you for the feedback! I love solving problems and helping others. Being an admin is a great fit :)

[@myfimap2368]

Thanks so much for this series. I really like the vision for the life that you've painted (working remotely, quick ramp to senior positions/higher salaries, possibility to freelance/consult/own your own business), but I wasn't sure if the actual day-to-day of Salesforce would appeal to me. This series really helped clarify before I jumped further into Trailhead. Thank you!

[@SalesforceForEveryone]

I'm really glad you found value in these. Every job is unique but this helps she's some light!

[@cloudysunsets2508]

This is exactly what I needed! Thank you for being so transparent and sharing your work! I bought you a Coffee :)

[@SalesforceForEveryone]

Thanks so much!

[@zenbyo]

Seeing these different tickets is immensely helpful. Thanks for putting this together.

[@SalesforceForEveryone]

Absolutely? Thanks for watching!

[@DebzdaCeleb]

I subscribed off of this video alone. You explained this so well. I have been back & forth with myself trying to figure out if this is what i wanted to do. I have experience on the user side and want to get on the admin side. Thanks so much for what you do!

[@SalesforceForEveryone]

Wow thank you so much. Check the description I’m currently working in a full series like this. If you’re interested in a Salesforce career be sure to try the the free 5 day challenge at www.talentstacker.com/salesforce

[@hilly2387]

This is exactly what i was looking for. Ty! I wanted to know exactly what i would be doing and you nailed it!

[@zamokuhlemjiyela5462]

Hi Brad.. so insightful. how about making some video again maybe solving few of these problems.

[@KMccord-j6l]

Great video. Please post another one!

[@josueramirez7247]

In my opinion, this video is very representative of an admin’s everyday tasks. But sometimes it can also be very unpredictable, especially if something goes wrong.

[@SalesforceForEveryone]

Absolutely! Sometimes things break or a deployment doesn't work as expected or a third-party integration stops working and you have to jump on it right away and get it taken care of. But usually things are pretty calm if you're doing your job right!

[@Samone8428]

Thanks for this video. I’m making a career change and this is just what I needed.

[@SalesforceForEveryone]

Excellent! I'm glad you enjoyed it!

[@AbdulkareemAlnoaman]

It helps to see real world scenarios and definitely this one was helpful for me as am new to Salesforce. Thank you.

[@SalesforceForEveryone]

I'm glad you found it beneficial! Thanks for watching!

[@billity2796]

HI im new to sales force too can we talk on social media or somthing

[@briag___]

This was very helpful. You’ve given us a “taste” in a clear and concise video. I work w/ SF in Sales Operations so it’s funny to see these emails as there are questions I’ve sent JIRA tickets in for. I really hope this would be a great career switch for me

[@SalesforceForEveryone]

Yes Jira would be used by a more organized or larger sized company with a team. These requests are mostly from all companies with a single Salesforce professional. I'm glad you enjoyed the video! Thanks for watching!

[@SalesforceForEveryone]

What is a day in the life like for you? Accept my FREE 5 Day Salesforce Challenge | bit.ly/3xkUT1r

[@radhachowdary2548]

how much do u charge for admin course ?

[@tempestt2665]

Thank you for this video. I recently decided to study for this certification but this definitely gives a much better explanation of what the job could entail.

[@SalesforceForEveryone]

That's great! Thanks for watching and be sure to check out the description for the Salesforce Career development program where we will have you making $60,000 or more in six months or less in a Salesforce professional job!

[@tempestt2665]

Salesforce For Everyone I sure will! I really need a change in career

[@bw753]

Thank you so much! Seeing the emails and listening to you "translate" them into SF terminology is extremely helpful. I'm currently studying for my admin cert and this is making me more confident abt knowing what to expect in a SF job.

[@SalesforceForEveryone]

That's excellent! I'm glad it helped!

[@OfficialJamesGardner]

I'm currently getting a software development certification mainly in java. How do I get a job with salesforce, what cert should I get?

[@dougc7012]

Thanks Bradley for posting this "day in the life of" video. As an aspiring admin with only Trailhead experience in SF, this give me a better understanding of what about to get into and looking forward to that opportunity. Keep up the great work!

[@SalesforceForEveryone]

Thanks Doug! I'm glad you enjoyed it, I wasn't sure this format was going to be relateable.

[@dougc7012]

@@SalesforceForEveryone The topic that stood out was addressing 3rd party tool issues not covered in Trailheads.

[@SalesforceForEveryone]

@@dougc7012 yeah definitely and it's such a huge part of what makes Salesforce incredible. Without apps, I compare it to a smartphone without apps. It's a great tool without them but with them it's next level!

[@douglasdunn8958]

Hi Bradley, I discovered your video from Walters interview with you. You're living my dream! I have no professional Salesforce experience yet but I'm on the job hunt right now. I will purchase your course soon but I don't know if i can use it anytime soon due to lack of professional experience. I guess the purchase would be more of learning about what I want to get into and will give me some inspiration. Thanks for taking the time to read my comment!

[@SalesforceForEveryone]

Thanks for watching! Find me on LinkedIn and we can work something out. The course has a Starter Kit for $100 that I believe would be a perfect fit for you. Plus the course contains some awesome material on finding jobs and clients!

[@michaelforbes4069]

This video is golden! I am in sales but sitting for my 201 (tomorrow actually) and this gives me empathy for our admin & brings the position itself down to earth. One of the most poignant videos for admins I’ve seen, and hope you make more.

[@SalesforceForEveryone]

Thanks for the kind words! I still have a few more videos to come in the series but I'm actually creating a playlist currently for these exact types of videos. Salesforce Real World Requests Series by Talent Stacker: kzbin.info/aero/PL2z3mPzqrPDz1xPwv9VEA-QuI-yroeJ8S

[@girlanonymous]

Very similar to what I do now as an implementations consultant. I train the client on how to use our in-house software and websites. Then troubleshoot if there are issues.

[@SalesforceForEveryone]

Yeah that's pretty much it :)

[@riseup4473]

These are great! These issues are exactly the types of issues I was addressing on another similar platform.

[@pedroprada1]

Great video... really appreciate it.... hope to see a sequel....

[@enkay1849]

Speechless!! Worth watching this video.. This gave a clear understanding and exact scenarios.. I could relate each and every situation..

[@SalesforceForEveryone]

That's fantastic! Thanks for the kind words!

[@samanthapeck8395]

This was such a comforting video! I understand how to do each of these and I'm not even a proper Admin! (Absorbing responsibilities from ops)

[@BourgeoisPhotography]

@SalesforceForEveryone I sure hope you will read my comment and respond. I am completely OVER my corporate job. I gave my notice because one more day felt like it would kill me. I would LOVE to become a salesforce administrator but feel unclear about the timeline for landing a job after passing the cert exam. What do you think the likelihood of landing an admin job is within the first 6 months of getting a certification? I have other skills that I bring to the table that some other folks might not have. Would that give me a leg up in competition? I am in massive debt and I can't go study something, take the exam, apply for jobs and hope to get hired if there is really no chance of getting hired. I am afriad I would lose my house in the meantime. I have to have an income quick. Thoughts? thanks!

[@SalesforceForEveryone]

Honestly if you stay focused 10-15 hours per week you can do this in under 6 months. The average for our members is 4.2 months and they typically don't have certifications when joining. It can certainly be done and you don't necessarily need to spend any money but the guidance can certainly speed up the process. Start with the free 5 day challenge at www.talentstacker.com/salesforce

[@alexhc1972]

Great video!

[@wisdom-for-life]

Good stuff man, thanks. Just learning Salesforce, so this is very helpful!

[@SalesforceForEveryone]

Awesome thanks! I'm glad it helped! Make sure to checkout my other videos! Hopefully even more to help you out!

[@mgarcia91566]

This is great insight! Looking for a career change that will utilize the knowledge I have already and I think this may be it! Just started your five day challenge, def excited to see it through!

[@Networthreveal]

This is amazing ! I wish there was more vids . Incredibly helpful

[@reloadedseban1]

Thanks for sharing the real life example. Please share more real life senarios if possible.

[@SalesforceForEveryone]

Thanks for watching. It's definitely in my to do list to make another video in this light.

[@iharmurashka8439]

Great video! Thanks a lot!

[@SalesforceForEveryone]

Of course! Thanks for watching!

[@DesignsbyKellie]

Exactly what I was looking for.

[@SalesforceForEveryone]

I'm so glad you found this valuable! Thanks for watching!

[@Christi840]

Thank you for this video ! This is very helpful.

[@SalesforceForEveryone]

You are very welcome I'm glad you enjoyed it!

[@joanntran940]

Thank you for a great video! I am interested in becoming a Sales Force Admin.

[@SalesforceForEveryone]

Hey that's great! Thanks for watching and be sure to try out the free 5 day Salesforce challenge at www.talentstacker.com/salesforce

[@joanntran940]

@@SalesforceForEveryone Would I be able to talk to someone to find out how they began their career as a Sales Force Admin., what qualities do I need to have to succeed with the position, etc.? I appreciate the encouragement!

[@SalesforceForEveryone]

For sure you can see an entire playlist of individuals who landed their first job this year! kzbin.info/aero/PL2z3mPzqrPDyohbK6l6D3zdoun7_7daKh

[@EMVelez]

Is there certification available for any of the third party apps you mentioned? Thank you

[@katr2771]

I enjoy this video.

[@wompsify]

Hey Brad, I'm interested in Salesforce admin freelancing but have no Salesforce experience. How much experience do you recommend gaining before transitioning to freelancing? What about typical timeframe you'd recommend from no experience to freelancing? Thanks!

[@thebrotherhood1675]

what did u find about this?

[@phamduchoang]

Amazing Brad, it helps a lot!

[@SalesforceForEveryone]

Great! Make sure to checkout the newest video! We are about to release an entire series on real world requests! kzbin.info/www/bejne/oZXVgn5-jKhkjq8

[@tolulopewayns6236]

Very helpful eye opener.

[@andersonanthony1532]

Hey Bradley, what are you’re thoughts on health cloud? Do you have a video on that? I’m interested in understanding the career prospects and how one would fit that into their pathway of interested in healthcare

[@SalesforceForEveryone]

If I were just jumping into Salesforce I would focus on Sales Cloud and your Admin exam first. Health Cloud is more of a specialty, you'll want to have a baseline understanding of Salesforce prior to focusing on a specialty.

[@andersonanthony1532]

@@SalesforceForEveryone Thanks A lot! That makes sense.

[@Tygise]

Can you make a video like this for a developer?

[@MakarkinPRO]

Amazing video! Thank you! How are you determining when to teach user and when to do things by yourself? ;)

[@SalesforceForEveryone]

If it's a client just finishing up a project I'm not determined at all. If it's a long term client or employer I'm very determined. I want them to be capable so that they don't always ask me so I can do more important things. I hope that makes sense.

[@MakarkinPRO]

@@SalesforceForEveryone yup absolutely I have a one time projects and subscription based, but this is not with SF. Looks like with SF its may be kind of the same scenario! Thank you!

[@akhilkaushal]

Excellent

[@MegaDeepak16]

Very helpful! Thanks

[@kostadinpanov6379]

Great video! What should be a good time frame for taking care of the last request?

[@SalesforceForEveryone]

This is more about communication. You would want to start by responding and letting the client know you have received the email and you will be evaluating each item and will respond with any questions. I would then find the items that are quick and easy and complete that day. I would then respond letting the client know that I had completed these items and I'm still working on the others. From there you just want to give a daily update but I would say within 3 days all should be complete. This depends heavily on your relationship with the client. You can always ask the client how quickly they need these completed.

[@CL-vf4iz]

Hello, I’m still new to Salesforce & hope to pass my admin test soon. I was wondering, how quick do you have to solve these issues? I’m a little worried that once I start I’ll take too long to solve someone’s issue and get fired😅

[@SalesforceForEveryone]

Don't worry about getting fired. You are never alone when you have community so be sure to join community groups. TalentStacker.com/community if you need help there. You will get faster and faster as you learn Salesforce and your employers processes. You can absolutely do this, don't let you stand in your own way 🙏

[@CL-vf4iz]

Thank you so much for responding! I sure will join. 😁

[@jasonvanboesschoten6680]

I'm assuming in the 3rd example they would have had to change their email as well. I thought the email had to be unique or it would reject a new account.

[@SalesforceForEveryone]

Actually you can have the same Email Address but you must have a unique Username. These can be different. Especially with Contractors and Consultants who work for multiple clients they often use the same Email Address with each clients org, however a different Username is needed. I hope that makes sense.

[@ameensams]

"Do you know how I can get that ad on" Bradley, imagine hearing this video while doing something else. I'm sure you'll get the joke. That's what just happened to me. By the way, well done for the awesome content.

[@muhammadmairaj]

This is amazing really helpul

[@SalesforceForEveryone]

Great! I'm glad you enjoyed it, thanks for checking it out!

[@hilly2387]

When you mentioned automation issues for formulas, do you have to be good at math to manage this part? I am not good with math.

[@SalesforceForEveryone]

I wouldn't say you need to be good at math. You do need to understand what the formula does of course. I would also say be open minded to the idea that you might actually be perfectly fine with math but you've been told, or told yourself that you're not good at it just because of some limiting experience with an outdated learning process or an environment that didn't enable you to learn in a way that aligned with you. Either way, you absolutely have the ability to learn and you will do just fine with formulas. Plus with the help of ChatGPT the Salesforce community groups etc... you'll always be a chat forum or GPT chat away from all the help you need.

[@hilly2387]

@@SalesforceForEveryone ty for the confidence!!

[@AscndedAssassin]

Looking into getting certified and watching video it seems very complicated and intimidating to learn. Is it as complicated as it sounds? Seems like there are so many things you need to know just to make the change they are requesting.

[@SalesforceForEveryone]

If you are brand new to the space then yes the may seem like a lot which can be intimidating. It's one step at a time. These are requests I received from a company that hired me having 6 years of experience, but I believe this represent fair entry level issues. Now you are going to be able to Google, GPT, ask in forums etc... you aren't expected to know all of this stuff immediately. It comes with time. I can pretty well guarantee your capable, just take it a step at a time 👍

[@AscndedAssassin]

@@SalesforceForEveryone ok thank you for the detailed response. Funny you say that i was actually thinking Hm I wondering if you could type in a prompt to chat gpt or any of those AI programs and they could trouble shoot it for you lol

[@SalesforceForEveryone]

@@AscndedAssassin Yeah it's not perfect by a long shot but it's getting better. There is actually GPT for Salesforce training specifically on how to be a GPT Specialist in the space lol. Way more than using it as a solution engine but that's for another day 🤣 Bottom line this community is extremely tight and you will find help. Trailhead is super valuable as well for just learning and getting better at your job combined with learning the company processes.

[@AscndedAssassin]

@@SalesforceForEveryone ok thank you it feels a lot more manageable with your response

[@iris_fink]

very helpful! tnx!

[@pedroprada1]

Thank you for this video!

[@SalesforceForEveryone]

You are more than welcome!

[@123Graz]

Thank you !!

[@SalesforceForEveryone]

Of course! Thanks for watching! Be sure to check the description for the full playlist on real world requests.

[@RajeshRana-by4nd]

Thanks how can I offer coffee ..... when you come Orlando let me know ...... I really like this one as I am struggle to get job as admin in salesforce ..... I know many answer of this people who do job as admin keep more video like this thanks again

[@SalesforceForEveryone]

Thanks so much! Make sure to check the video description for the full list of real world videos like this. Also be sure to checkout the free 5 day challenge! bit.ly/3xkUT1r

[@oliveb6318]

I subscribed 😊

[@tyler9597]

I was thinking of getting into salesforce. I recently heard it's beyond hard to land a job as an Administrator is this true?

[@SalesforceForEveryone]

Yeah that's a common misconception right now, I think it's coming from the fact that Salesforce is such a giant right now and people love to discredit the leaders. Check out this video for more information on the topic. kzbin.info/www/bejne/rmTVemVrqrR9m7c Also one of my program members started my program and landed the job as a salesforce administrator doubling his salary within 42 days of joining the program. It's all about knowing the steps and knowing what to do, high paying professional jobs are not just going to fall in your lap You definitely need to put in the effort but it doesn't take more than a few months.

[@senusrinivas8563]

Hi Sir i have done MBA Finance so it’s Suitable for me

[@mimineren8787]

thank you for this video, from what I’ve gathered from this video.. most of the communication done is through email? I’m looking for a field where I work on the back end, I love data entry. I don’t want to do customer service over the phone at all... how likely will I need to call anyone?

[@SalesforceForEveryone]

It really depends on the company but keep in mind you aren't supporting customers you are supporting internal employees. The likelihood of being on phone calls is pretty small, you might need to do a screenshare to show an employee how to use a specific function. Overall though it's going to be mainly emails and of course the occasional meeting throughout the day.

[@mimineren8787]

@@SalesforceForEveryone that’s great to hear, awesome! Sounds good.

[@BadWeatherfreak]

How long should take to become admin certified with no IT background but having customer service and sales experience?

[@SalesforceForEveryone]

Most people take 150-250 hours. 150 if it clicks well for you and you have a background like yours understanding sales/service process understanding. 250 if you literally have no idea about business processes and consider yourself a bad test taker.

[@BadWeatherfreak]

@@SalesforceForEveryone so basically like 8 months.

[@SalesforceForEveryone]

@@BadWeatherfreak That depends on your time commitment. We've seen people do 150 hours in 3 weeks that are unemployed. A single parent with a full time job often can only do 5-10 hours a week so that might take 40 weeks or ~10months if you only study 5 hours a week. If you study say 15 hours a week and it you take 15 hours then that's about 2.5 months. Taking 8 months would mean you struggled and put in very few hours per week.

[@BadWeatherfreak]

@@SalesforceForEveryone mu goals is ti be certified In 4 months.

[@SalesforceForEveryone]

@@BadWeatherfreak excellent so simple math says that's about 16 weeks. If you can do it in 160 hours that's 10 hours a week 👌

[@patrickj.trevenen1633]

Good Video

[@SalesforceForEveryone]

Thanks!

[@AdesolaLeah]

Can you consider yourself to be a Salesforce Admin without taking the 'Salesforce Certified Administrator' exam?

[@SalesforceForEveryone]

Yeah absolutely! But most employers who are looking to hire you won't take you overly seriously if you don't have a certification. It's really the first obstacle that proves to yourself and to your potential employer that you're willing to put an effort for the job.

[@AdesolaLeah]

@@SalesforceForEveryone Thanks so much for the quick response!

[@mounikareddy1078]

iam looking for Admin job in canada this was very helpfull, need help with admin mock interview videos pleasseeeee

[@SalesforceForEveryone]

We just messaged on Facebook! I'll get you all of the info there!

[@mounikareddy1078]

@@SalesforceForEveryone perfect got it thanks for quick response

[@bryanx68]

Is BMC helix ITSM part of the salesfroce system?

[@SalesforceForEveryone]

Not that I'm aware of.

[@bryanx68]

@@SalesforceForEveryone how about trackwise? My company is moving to these applications for data. If I have experience with these applications will it be good experience to bring to the table with salesforce?

[@SalesforceForEveryone]

@@bryanx68 I haven't personally heard of that one either but it's very common to integrate Salesforce with other data tools like these. Oftentimes there are even apps for Salesforce so that these can be natively integrated. Any experience with SAAS tools and databases is massively helpful.

[@bryanx68]

@@SalesforceForEveryone fantastic thank you for the insight

[@captivesojourner]

thank u sir

[@SalesforceForEveryone]

Absolutely!

[@lynalove5330]

Should I pay for the course?$2400

[@SalesforceForEveryone]

Offering what course??? If you're talking about PathStream that's an absolute scam. If you're looking for a certification just do the free 5 day Salesforce challenge at www.talentstacker.com/salesforce If you're looking to start a career read the article and join the information waitlist here! www.talentstacker.com/top-5-obstacles-to-landing-salesforce-jobs/?ref=LinkedIn&affiliate=TS

[@jennyschumacher6265]

How long does it take you to resolve those “issues”? I’m trying to imagine the days workflow. Thank you for this video!

[@SalesforceForEveryone]

Sorry for the delayed response. It varies greatly depending on the request as well as your comfort level with Salesforce and your familiarity with the org you're working in.

[@babafakruddin1]

What is your salary right now

[@SalesforceForEveryone]

I'm self employed now and own 3 separate businesses so it's not relevant to these roles specifically. I finished my mainstream Salesforce role making $225k working 25 hours a week 👍 Not the norm, but it's my continued goal to help others achieve their version of career success.

[@karankhatke6376]

Hi, Is there any way where we can replace user from everywhere at one time? like - lead assignment,case assigned, approval matrix,email alert, dashboards running user & etc. Any suggestions would be great. Thanks. ~kk

[@SalesforceForEveryone]

That's a great question and it sounds pretty awesome! I haven't heard of that but what I can tell you is if it's a thing I would expect it is a paid app.

[@vibecity938]

Say no more im getting certified

[@SalesforceForEveryone]

Now we're talking!