A Day in the Life of a Starbucks Barista

[@ilovesparky13]

This is what happens when you tell generations of customers that "the customer is always right."

[@brainboy109]

And they absolutely are NOT!

[@mrnutz7762]

The customer is always right... until you've had enough...

[@Jed_Elias]

If I had to deal with a customer like this, my ENTIRE foot would be up their ass.

[@CaptainBlaine]

As a former barista, I can attest to the truth of all of this

[@Gumbier_Than]

Me too.

[@watchspotting]

Blaine Sandoval same. Almost every day someone would ask for a frappe

[@MrDingez]

your collegues killed themselves?

[@theHedgex1]

No worries bro we don't have a Starbucks here the nightmare is over

[@toxicperson8936]

I’ll never forgot this one time when I was working as a barista, not at Starbucks, but we had a pretty similar menu. This middle aged woman came in & ordered a “caramel skinny cappuccino styled latte, with whole milk”. For any baristas here, there are multiple things wrong with that order, lol. I then spent about 10 minutes explaining to her that you can’t get a latte “cappuccino style”, & when I finally gave her the drink, she was upset because it had foam in it.

[@mikeadkins65]

Lady came in today and ordered 16 drinks unannounced (I work at a franchise store with 1 blender, 1 espresso machine, and 2 baristas on duty) and then yelled at me because they took so long. While I've never heard of all of these things happening at once, every barista has heard at least one of these arguments before.

[@DeathDelays232]

I appreciate you!

[@Balendula]

customer service is a two-way street. If you are a shitty, greedy, and uncooperative customer, expect shitty service. It's about respect.

[@jadenkarr]

"Do you think I am stupid?" "Yes, very."

[@Psnowdog7]

Suddenly I feel the need to give the barista I five dollar tip next time I go to Starbucks.

[@diegoguillen5235]

Psnowdog7 thank you so much then

[@ZombifiedDuder]

"if you hate air so much, why don't you stop breathing for a while." "what?!" "nothing." LMAO!

[@cameraman655]

Priceless....!

[@xXGingertasticXx]

I swear to god I'm not making this up. It was the middle of peak time and a guy in a fancy suit with perfect hair came up and was like "Give me a cappuccino to go" "What size?" "TO GO" "Yes, I'll make that to go for you, but would you like a small, medium, or large?" "I SAID I WANT IT TO GO" "What size?" "TO GO. THIS IS RIDICULOUS" This is so accurate though, oh my god, I've heard pretty much every single one of these.

[@stavgalon946]

+Rachel Gunther i laughed, and i get this with sales people at a baby shop i work at, i can relate

[@alemon9233]

+Michael Jackson nice spelling

[@j5689]

I can't help but wonder, how did this story end?

[@caseyvee4419]

That is what makes these videos so funny. There are dicks just like this guy out there. Only thing is, in the real world the barista has to just take all the shit and not talk back or point out how ignorant the customer is acting. The one called: "why your server hates you-black people" is also true probably 85% of the time. I used to work in restaurants and dealt with all of this crap. But let me warn everyone about one thing- if you are in a restaurant where your food is prepared in the back, don't complain too many times. Sending something back once is OK, no one gets mad, but you keep sending plates back over and over again, and you will be consuming some things you did not order.

[@caseyvee4419]

***** Like I said, don't be a habitual complainer or send something back more than once, especially if it is about what it should be to begin with. I eat at home way more than I used to now, and not just because of this, but because of unintentional poor hygiene practices in restaurants.

[@am1527]

lmao "I'll just give you the stale ass decaf I was about to dump"😂

[@Reepicheep28]

IF YOU HATE AIR SO MUCH WHY DON'T YOU TRY NOT BREATHING FOR A WHILE omg I need to say that on my last day in this hellhole

[@AutumnHaunts]

"Because I am not fucking psychic and neither is the register." LOL

[@jasondyrkacz8270]

Now we know why Starbucks employees spell customers' names wrong.

[@markymark443]

this deserves to be the top comment tbh.

[@annsea4822]

I used to frequent the Starbucks next to my old house (there isn't one near my new house) and they would occasionally give me a free cookie for "not ordering anything stupid". hahaha

[@ContrastY]

lol. the computer voices makes this funnier.

[@kevinmurray6917]

I wish we could talk to customers like that. :(

[@anti-humanity2157]

Same here.

[@lirawoods1102]

me too

[@luisenriquevaldez5143]

Same

[@Liusila]

This is making me both laugh heartily and get a stress eye tingle at the same time!

[@dereksmith348]

As a shift manager at a coffee shop, I make sure new hires see this.

[@courtneyisaseagull]

Same! There's another good one floating around too.

[@user-jt2jl7vz3s]

Whenever im sad or bored i come to watch this

[@hahaabr5442]

I had a customer ask me for a hot frappé today....

[@daneshabivins8099]

Haha abr 💀💀💀💀

[@AutumnHaunts]

I think this is the funniest out of all the animated customer service videos :)

[@NotQuiteSurprised]

I agree. This one condensed a lot of frustrations into one long entertaining narrative that never has a slow filler period. I got my laughs for the day on this one.

[@MaroonStorm]

are people really THIS mean to people who work at Starbucks??

[@LeonSKennedysHoe]

yes

[@DavidWestphal]

MaroonStorm Yes.

[@Selrisitai]

I love how the voices are way more lucid when using profanity. Hah.

Customer: " I would like an Iced Carmel Macchiato with no foam" Me: "....."

[@ilovesparky13]

+Asanté Deshon I don't get it...

[@sarahelizabeth3046]

lol

[@johnpruden2740]

+ilovesparky13 ice drinks don't have foam lol

[@emmax9514]

Caramel Macchiato isn't necessarily an iced drink. It's just basically impossible to make without foam.

[@daneshabivins8099]

Emma X key word was ICED

[@LuvstoSing18]

As a cashier/barista myself, this was fucking hilarious!

[@cannongamesx]

This video gave me ptsd from when I worked at Starbucks

[@johnpruden2740]

I just started working at Starbucks last month. I feel PTSD coming soon

[@JillianSteins]

+John Pruden It's really a fun and great job....but the customers are pretty rough xD just don't let them control your day lol

[@theHedgex1]

Don't worry there's no Starbucks here on KZbin The Nightmare is over bro the nightmare is over

[@daisyash4726]

My sister works at Starbucks and she said people are like this everyday

[@RobertPlattBell]

This is why I stopped going to these "gourmet" coffee places a long time ago. I usually end up behind this guy in line.....

[@BlondeCurlsBlueEyes]

"What?" "Nothing..." Hehe that got so funny after a while

[@rellegirl100]

It is so true. Nobody understands what we go through...

[@sagadg1]

Oh man...customer service. You have to love it to do this job.

[@katyqingyi]

lol one time i had to make this mans peppermint mocha frappuccino 5 times because he said he couldn't taste the peppermint. I had to put (im seriously not kidding i wish i was) 16 pumps of peppermint in the last frappuccino before he would finally leave. I have nightmares about that dude.

[@skittlesweet94]

"This is too small to be tall. Do you think I'm stupid?" "Yes."

[@1377K]

U preach it cat/robot lady! This is soooooooo true!

[@UnicornDearest]

I LOVE THIS SO MUCH PLAY THIS AT MY WEDDING

[@jubilantsleep]

"What?" "Nothing..."

[@jbar_85]

I worked there for a few months and this is dead on!

[@sxymiinion8144]

I assume majority of the people who watch this works at starbucks. Myself included. HAHAHAHA

[@theHedgex1]

I don't I just seen the title and some puppies and had to look at the video xp worth it

[@coffe4meplz]

Customer in the Drive Thru: I want a venti caramel macchiato with 5 shots. Me: You said 5 shots? Customer: Yes. Me: Okay, your total is [insert total here] Customer: *gets to the window* Why is my total this much? Me: Because you got five shots of espresso. Customer: THAT IS NOT WHAT I ORDERED, I JUST ORDERED A NORMAL MACCHIATO. Me: *internal screaming*

[@xondo8090]

+fenrispenris “I have three other people on headset that confirm that you are lying”

[@coffe4meplz]

+Matt Draut Thats why she got 2 decaf shots and had to wait longer for us to remake her drink.

[@xondo8090]

Perfect

[@JillianSteins]

hahahaa isn't it THE BEST when they say they ordered it iced after you confirmed it was hot over the headset?!!!

[@BabyGirl39140]

I HAD THIS EXACT CARD CONVERSATION TODAY

[@scottishhellcat]

These are funny but so true. Can someone do this for nurses? I have 39+ years of idiot patient and their annoying family members stories to share.

[@Gabelleroux]

My life....every....single....day

[@djhannnah]

This is the greatest goddamn thing I have ever seen. You da real MVP.

[@ringzofmarz]

I work at Starbucks and my coworker sent me this. This is EXTREMELY accurate, so much so it was painful. I got kinda mad just listening to it.

[@carehoang1444]

I usually pour the "messed up" drinks in the trash right in front of them before they can claim them...hehehe

[@victoriadewey3107]

LMFAO THIS IS BEAUTIFUL

[@BubbieSquared]

I'm not even done with the video, but I"m dying because of how accurate this is. This describes every troublesome customer I deal with.

[@yellow92591]

Oh my gosh I'm dying hahahha. I am so sorry for all who have dealt with this. They're probably not laughing.

[@kriskemp]

and go about 2 miles, there will be a McDonald's on your right LOLOLOLOLOL

[@catloverAJ]

i really miss xtranormal. thanks to them i can even survive a day at my job

[@blccdcrange]

This is SO accurate haha I love my job and I usually can hang when customers are on some silly shit but it really is difficult to put up with after awhile.

[@gooeykev]

These videos are great and cure my depression tbh. Because it’s nice to know other people know what it’s like to deal with dumb fucking customers.

[@Chrysalis573]

I just want the Vanilla cappucino skinny soy hazelnut with 3 extra shots LOL WHATtf?

[@rhaegartargaryen9253]

hahaha do you want skim or soy? yes. skim or soy? non fat soy hahahahha

[@samsquanch1996]

I worked at Starbucks back when I was 19, this is way too accurate.

[@geebatart]

"if you hate air so much, might i suggest not breathing for a while?" hahahaha classic

[@jonaschick912]

this is accurate. 100%

[@ladystardusts]

"Do you think I am stupid?" Yes hahahahaha

[@jessiib12]

That was the best! I swear I have heard these arguments dozens of times on separate occasions.

[@backoncemore09]

OMFG RETAIL LIFE MAN! XD I FELL THIS KIND OF PAIN EVERYDAY.

[@ChelseaThomas22]

I'm crYING with laughter

[@HezrouDhiaga]

This reminds me of anything retail. People are annoying :(

[@polarislestrange]

Well this raised my blood pressure...

[@Norwegian-Grey-Cat]

In Norway we have 2 Starbucks in our whole country and one is in an airport so all these dobble latte skinny cream soy stuff goes way over my head. In a coffee shop in Norway you can get black coffee, latte, dobble latte, Mocha, dobble Mocha, and in the summer frappe and ice coffee, that's about it.

[@beatlechum40]

I like it when coffee shops have a simple menu. Too bad we've given in to having a gazillion flavors to appease the masses.

[@kakumei77]

OMG! This is genius! Kudos! You speak the truth!

[@RinTetsuki]

LoL at the stop breathing comment. This is why I'd never work there, as much as I LOVE coffee... the people that drink it can be real pricks.

[@jubilantsleep]

That's why I stopped drinking it...lol.

[@italiansoftballplaya]

Finally the world can see the bullshit we go through.

[@atlasmist8875]

I was going to apply to the Starbucks near my house, but after watching this, I'm having second thoughts.

[@AbrahamMeat]

"What?" "Nothing." Hahaha, this was hilarious!

[@JeweleryPower]

"How does that make me lucky?!" HAHGA I'm dieng XD

[@gilanin]

The only thing wrong is that the employee then takes out his/her rage on other customers because of these other annoying ones. And when the customer who was otherwise fine, finds this rudeness unsettling, the employee gets more angry firing a cycle that shouldn't have started.

[@Kibawolfpow15]

i work at Starbucks and all of this is so true. XD

[@SelphieFairy]

LMao i would love to use that line about McDonalds!

[@Andronicus87]

People just do not realize how they are acting when they go to stores because they are the paying customer. I think we should throw out health in highs chool and make the kids take 4 years of manners

[@meredithswaim7792]

This is so accurate

[@ryanglagola8508]

This is why Starbucks changed their rewards program.

[@expiredninja]

My girlfriend has worked at Starbucks for a year and the stories she tells me are completely horrifying and 100% accurate to this video. I worry for her sanity some days.

[@briancooper8104]

This is pure gold and I've got s few stores Tht can make this so much better

[@shelbeenicoleeful]

This is so goddamn true it's ridiculous. 😂😂

[@23Eulogy23]

Ugh..I have dealt with each and every one of these..If they happened all at once I would dismember someone

[@SatchmoSings]

Dealing with the general public is not easy; I wish you all the best.

[@TheKpoland]

It's definitely a day in the life of a Starbucks Barista. Well done! Haha that customer made me so mad, and they are really like that in real life.

[@detroitMC313]

Damn, I gotta give props to whoever created this. To make a 10 minute video, using only stuff at a coffee shop deserves some credit.

[@LexxAndSteph]

As a Barista I love this haha

[@miavaldes1000]

I've only been working at SBux a month and I already deal with this every day.

[@BRBhorror]

This is basically what happens on a day to day bases. I hope no barista has to suffer with a customer like this.

[@Porkchawp25]

it is scary how true this is

[@mrnutz7762]

Anybody reading this that works in retail: you have my sympathies dealing with scum all day long.

[@MapleLoveCosplay]

THIS MAKES ME UNABLE TO BREATHE. I dealt with all this yesterday. Another issue is the mumblers and the people who say, "No, not really", when I ask if they would like their receipt. JUST SAY "NO" AND SPEAK UP.

[@tttc]

+Musty Khist What?

[@veronicanicolee]

ur comment makes no sense

[@DruidsCalling]

I'm shy, stupid bitch

[@pumpkin6429]

***** Okay, brb killing myself. ( ͡° ͜ʖ ͡°)

[@anti-humanity2157]

I always try to be a good customer especially to people that serve me. I'm going to be working in retail soon and I already know how stressful it can be working with ignorant rude people.

[@krystalinthecity4563]

I give the people at Starbucks so much credit! I always make sure I'm polite, because I know how annoying and stupid people can be.

[@carolk6002]

This is hysterical. Poor barista!

[@javamuppets3200]

lmao this is so fucking goooood

[@soniceardeath]

i worked at a Tully's in 2003 in Clyde Hill. Holy shit it was like this.

[@DravenWolfe]

LOL.... I started yelling at the loading money on the card part... "How hard is it to put the money you are about to spend on to the card".

[@Lilaleli]

this is so accurate.....and i hate when customers try to correct me. like no im the barista you're not.

[@lamCookie]

HAHAHAHAHAHA! in the beginning i was like this is boring, but this is hilarious!

[@Mylorave23]

LOL! The accuracy is so real!

[@blackwhitegreyrock]

I died laughing, this was 100% accurate. Happens on a regular basis.

[@RageWars]

I rarely log into to youtube but being an ex-manager of a local starbucks I have to tell you I laughed so much at this because it is 100% accurate. Good on you! You receive 1 free internets today.

[@LyndsayBandringa]

OMG PREACH IT 🙌