Sector Performance Reporting - Joining the dots to detect risk and prevent harm

This is a webinar for aged care providers and those interested in the performance of the aged care sector.
The webinar looked at the results from our forthcoming quarterly sector performance report (to be published in early October), including trends over the past 2 years. We discussed some of the issues we have seen, including common and persistent compliance and complaints issues in both residential care and home services. We also looked at how the Commission is responding to these issues. We explored how providers can look at their own data and performance in the context of the sector performance information, including listening to older people in their care and to their staff, to identify opportunities to improve the quality of their services. We also heard about how providers can expect the Commission to engage with them when issues are found.
The panel discussion aimed to help understanding of some of the issues highlighted in the sector performance reporting, and how the Commission supports providers to improve their services.
Speakers
Janet Anderson PSM, Aged Care Quality and Safety Commissioner
Lisa Peterson PSM, Deputy Commissioner, Aged Care Quality and Safety Commission
Anthony Speed, Executive Director Quality Assessment and Monitoring, Aged Care Quality and Safety Commission
Peter Edwards, Executive Director Compliance Management, Aged Care Quality and Safety Commission
Anita Francis, Senior Clinical Advisor, Aged Care Quality and Safety Commission