AIRBNB HORROR STORY: Manhattan (w/ footage)

[@LoniLoni11]

How disgusting! People really trying to rent out places like that ?!?! I would have left and got my refund immediately after seeing the cat box in the bathroom.

[@mariagguerra]

I know, it is a crazy story...

[@partysuvius]

Where else do you put a litter box when you have a dog?

[@shannon2748]

@@partysuvius Since when do dogs need a litter box?

[@partysuvius]

@@shannon2748 think harder on this. Cats: need litterboxes. Dogs: love to eat cat shit. Therefore: where do you put litter boxes away from the reach of your dogs in a one-story home?

[@drilltime1237]

@@mariagguerra dumb fuck of course you didnt get a refund

[@IreneZGoodman]

You should have left as soon as she said you had to sleep on the couch. immediately. And then you should have called Airbnb and they would have refunded you your money because that's not what you paid for. Sorry about that experience. I know it's been awhile but that sucks.

[@mariagguerra]

You are right, we should have left immediately... But I guess we were so in shock and worried that decided to stay and hope things would get better (which they didn't). Thank you for your comment! It was not a pleasant experience, but at least we will always have this story to remember those days ahahah

[@maryshellsmith6627]

Oh no! How dreadful! I’ve only ever used Airbnb once, over Thanksgiving weekend, Thursday-Saturday nights. I went to visit family in Queens, NYC, and didn’t want to stay with the family because the place was too crowded for the holiday. I got an room for $55/night in someone’s apartment nearby, staying in a bedroom of the owner’s own apartment. I was a bit nervous, but, it ended up being a wonderful experience. The host was extremely nice, helpful- yet left me alone. The place was so clean, you could eat off of the floor, the bed was comfortable, and the shower was great. I guess I lucked out. I will stay there again next time I visit my family.

[@mariagguerra]

Shell Smith that’s so nice, I’m glad it worked out well for you!! I guess we were just unlucky with this specific host, we both have used Airbnb previously and had great experiences, this was really the first time we experienced a situation like this

[@alexmoreno6302]

kzbin.info/www/bejne/h52tXqd_YsqkjLM

[@amberf3599]

I would have been furious. How dare she be rude....she didn't clean anything. What a nightmare.😢

[@mariagguerra]

Amber F and made us walk barefoot !! 😳

[@alexmoreno6302]

kzbin.info/www/bejne/h52tXqd_YsqkjLM

[@aussieprincess]

Wow, I’m disgusted that you had to go through that!!!! As a cat owner I am equally as grossed out, our litter boxes are out of sight and cleaned twice a day sometimes more if needed. Our cats aren’t the types of cats who get on people or sit all over the couches and beds either. My cat sleeps on my bed in one spot and the other sleeps on one of the other beds in her little bed and we have only had her for a week. If we ever have visitors, which we never do, I make sure they are told we have cats, there is going to be hair from them BUT..... I do vacuum very often to keep up with the hair as I became allergic to cat hair with my first pregnancy 8yrs ago.

[@mariagguerra]

I wish everyone was as careful as you are!! All you said you do is great, and it is very nice of you to let visitors know! I have two dogs now and they spend a lot of time inside too, however, we also try to be as careful as possible!

[@six1nina560]

Yes I clean after every time they go

[@intertwinedmpz8679]

Am sorry but for a psychology student I think you have miss alot of red flags

[@metscocktails693]

First of all if there is one city that you don't go and get an AirBNB it is New York get a hotel and not the cheapest one because you will have the worst experience of your life ever

[@mariagguerra]

Next time I will book the hotel in the first place ahahah

[@IzzyOnTheMove]

Rude people don't need a reason to be rude. You sound incredibly naive. NEVER book a place with bad reviews. And don't expect much if you're paying only 55$ a night for a place.

[@mariejean-louis2646]

Sounds like the mom didnt want her spaced rented and was scaring off the customers. The daughter probably pays the rent and needs help doing so....

[@mariagguerra]

I guess that might be the case :(

[@roostersideburns3440]

no way in hell would i stay in a shared space. wish she would have posted the airbnb link

[@mariagguerra]

I am not a big fan of that too, but the house was basically divided in two different parts, so we were not supposed to share anything with the owner. The house is no longer on airbnb, the host removed it after our complaints

[@KeepCompaniesHonest]

Thanks for making this video. I'm going to post a similar story of an AirBnb my friends had here in Oregon. Seems that nothing much has changed in AirBnb's policies in the last 5 years. Hotels are better. At least you know what you get with them.

[@xxmyspac]

why didn't you post the specific airbnb that you talk of so we could avoid them?

[@mariagguerra]

face of just ice as mentioned on the video, after this situation, the house disappeared from the airbnb website 😊

[@alexmoreno6302]

Avoid this one kzbin.info/www/bejne/h52tXqd_YsqkjLM

[@OnceUponABNB]

Wow! We definitely need to have you on our show! 🍿

[@alwaysjalynn884]

You let too many things slide I would've left the first night & got my refund the mess & the lack of communication would've been enough for me 😂💯 & you can contact the host through Airbnb. You could've texted her & told her what was going on. But sheesh I hope you reported her bc that's unacceptable.

[@kiriyareview9823]

Exactly! I would have been gone so fast!

[@jamesdombroski301]

Sorry to hear we have nasty dirty crazy old stalking air bnb here in florida a guy got murdered in one what piss me off is we so close to disney in orlando

[@mariagguerra]

Oh on, that is crazy!! That is way more serious than my case... I'm sorry that happened

[@nondescriptnyc]

The mother sounds exactly like Hadassa, one of my former bosses back in college. We avoided her b/c she was generally crazy and she’d have temper tantrums occasionally for no reason. She once made me housesit for her, but the cat-filled house was so filthy that I chose to sleep at my apartment, which was just a couple of minutes away. I never even used her heavily contaminated kitchen, the bathroom, etc. Upon her return, Hadassa had the nerve to say I owed her money b/c I had taken stuff out of her fridge...which I most certainly had not. Filthy, cheap cat lady. No wonder she was miserable and single...

[@SFVnative]

She "forced you to housesit?" Wht was your usual job? If it was office work or something where you work only during the day she had no right to order you to stay day and night at her house.

[@Shucksofficial]

I would’ve contacted air bib immediately and getting a full refund

[@mariagguerra]

That's what we should have done in the first place ugh 🥺

[@jgarciag9740]

I know this video was uploaded three years ago and I am late to viewing . I am just now dealing with an Airbnb nightmare so I started watching this. I just want to say I am sorry you ladies had this awful experience with this woman. I am disgusted for you both.

[@MarlieAstra]

Why would you stay? The minute that shit wasn’t what was on the ad you should have left...

[@mariagguerra]

Because we had already payed and were hoping this would get better 😊

[@asarishepard8171]

its weird she asked you to take your shoes off while leaving, but when going in the house, it is normal to have your shoes off. carpet and all :P

[@mariagguerra]

asari shepard yes, agreed! I’m living in the UK at the moment and the majority of the houses have carpet floor, so it just makes sense for us to take our shoes off when we enter the houses. However, that was not the case in this airbnb, even though the floor was made of stone, we took the shoes off when entering AND as I mentioned in the video, there was animals’ pee and poop all over the apartment’s floor

[@asarishepard8171]

@@mariagguerra oh I missed where it had stone as floor, well I'd agree with some slippers then for sure! And animal waste, huh uh that's a no tolerance policy for sure!

[@six1nina560]

That’s gross some ppl r NASTY 🤮

[@A-Grammie-On-the-ROCK]

I am surprised you did not get a refund...you have to really pursue it with determination and insisting you speak with the supervisor on the phone..it will not work with texts. I am a superhost and am appalled at what you had to go through and didn't get a refund ! Next time if you have trouble make sure you CALL airbnb and insist on talking to a supervisor....you will get your money back if it's a valid reason .Even now if you pursue this using a phone call and insist with firmness...be nice but not nice at the same time( because airbnb company is very reluctant to give the guests money back I have heard.)...and make sure you don't give up until you get justice....I got into hosting because my husband wanted to do it and I love hosting but am not a business woman so airbnb is easy for me to make money which I need in my senior years...but I am not too happy with some of their "ways" including boycotting the West Bank and not allowing Jews to have airbnb there...that is so racist and I don't like that at all..it's so wrong. Anyway , make sure you are FIRM next time you talk to them ..don't just text...it won't work...you must talk on the phone ..it may take days to get your money back but you definitely should have what with the way her place was so filthy...yuck...she ought to be ashamed of treating guests that way and she needs a different job...

[@ridinwithjake]

She was full of crap. It’s actually VERY American to wear your shoes indoors in the US.

[@danielonn2002]

Take the Mom to court

[@haveahappyday1749]

Always always always check reviews before paying money for anything!! I learned that the hard way

[@jqight740]

Also check positive reviews to see if they are cookie cutter reports too. Sometimes the owners put in fake positive reviews to entice potential renters to come in and screw them over.

[@A-Long-Walk-Off-A-Short-Pier]

OMG!!!!! 😱 AHHHHHHH!!!!! How down right nasty!!! This is such a nightmare im only half way through your story before I had to comment! Props to you for having the patience you and your friend had, after seeing there was no bed and your not in the room you booked I'd of had an issue! I'm an animal lover! always had dogs, cats and whatever my sister nd I brought home but I'd of shape that cat right if that bed/ couch! Sorry to anyone that might upset but cats are nasty little beasties nd freon the pic it looks ready to lunge! And I won't even get started on that nasty bathroom nd litter box! YUK!!! 😼💩🤢🤮🤮🤮 What a horrid event! Always take a lesson or some piece of knowledge out of every happening in life good and bad so you at the very least learn what not to do again. lmfao! I hope you girly's got your money back!

[@mariagguerra]

Nunya Bizness I know, I’m an animal lover too, but I get your point! It was just just a crazy little event, but at least now we have a story to tell to our grandchildren 🤣 We did not get the money back from all nights as she pretty much refused to refund us, but at least Airbnb gave us the money for the other nights we didn’t sleep there!

[@alexmoreno6302]

kzbin.info/www/bejne/h52tXqd_YsqkjLM

[@kmo2397]

My recent Air B and B horror story: Here is our Queens, NY nightmare hosted by David and Orli. Nothing like thier Air B and B ad and Air B and B failed to relocate us. kzbin.info/www/bejne/pXippImEr6p8qaM

[@AllenLee11]

That’s so not how I would treat Anyone that PAYS to stay! No I’m Southern, I would’ve treated you like a best friend! That’s a disgusting experience for you and that’s hopefully not how most ppl act! I’m sorry because you had a disgusting experience and I hope you don’t think ALL Americans ARE like this. But you said old lady was European too which idc it’s unacceptable anywhere especially with AirBnb!

[@mariagguerra]

Totally agree, that is absolutely not how you treat someone! Don't worry, thinking that all Americans behave like that never crossed my mind (but she was French yes)! Despite this unfortunate situation, this was one of the best trips of my life and I hope I can go back to the US soon :)

[@gabyb.361]

The whole time I'm waiting for the horror part of the story... sounds like a disappointing and nasty situation but.... anyways this is not a horror story.

[@uncopino]

if you paid with your card on the app and the host is the daughter, how exactly could the mother refuse to give the money back?

[@redface7076]

What a nightmare experience and you didn't even get a refund...

#JeSuisMariaeBeatriz praying for you and the 2 cats

[@mariagguerra]

Skepis and the dog!!!!

[@alexmoreno6302]

kzbin.info/www/bejne/h52tXqd_YsqkjLM

[@liona1982]

You have perfect teeth 🤩 Regarding the story, I wish you had left as soon as you saw how dirty it was

[@skiddycelery2382]

NYC is the worst place to get a airbnb in the US but that is really bad tho !!

[@MompreneurDiary]

Wow I would have told her NO there is poop and pee on the floor

[@wearefucked7244]

I watched this while I was on the toilet

[@ellarogne]

Check out the short film Last night at Airbnb: kzbin.info/www/bejne/lYWqp4mAq7areJI

[@lkristine0041]

You have lovely eyes 😍

[@mariagguerra]

Thank you! 😊

[@talkswithtaylor5345]

I'm so sorry that your experience! That woman was obviously rude and xenophobic or something. I'm sure other Airbnb's are a lot better.

[@mariahedwards1219]

was is that hard to leave as soon as you saw the home?

[@mariagguerra]

Mariah Edwards yes, actually it was, since we had already payed for everything and spending money on two places to stay was no on the plan... Also, things started getting worse with the time, as I mentioned on the video, of course on the day that we got there we could not guess what would exactly happen during the following days 😊

[@carlyy_4]

Mariah Edwards Also, Airbnb gives you a 50 percent refund (minus the service fee), and majority of the times you have to cancel in advance

[@mariagguerra]

Carla Mendez yes, exactly! We were not able to get all of our money back of course

[@onthecasewthewigdoc_sijaye]

Wait a minute so air bnb never took any responsibility and helped you all get your money back?

[@johnseckinger9523]

Oh no, this is my worst nightmare! Do you think she didn’t charge you very much because she already knew you weren’t staying in the place that was advertised?

[@mariagguerra]

John Seckinger I never thought of it actually... But the weird thing is, when we booked the place, all the reviews were nice

[@sarasilva6070]

MariaInVogue so before you booked the place, the reviews were good and basically after you booked, they went bad ? thats really weird

[@sarasilva6070]

MariaInVogue oh esqueci me que és pt ahaha

[@mariagguerra]

Sara Silva ahahaha cerca de uma semana antes de irmos eu fui à página da casa no airbnb e dei conta que as últimas reviews eram más. Desde o momento em que reservámos até chegarmos foram 7 meses, houve oportunidade para várias pessoas passaram por experiências semelhantes

[@sarasilva6070]

MariaInVogue ahh exato

[@jgray4234]

AIRBNB has become a joke where owners abuse it making it what it was intended to be into a nightmare. In cities, people just rent out their places to make money to pay the rent, not to actually be for a nice vacation place. Anybody is doing it who should never be allowed. Many places are illegal and dangerous, gross or just weird with weird people in the other rooms. Also, NY and Jersey hostels are disgusting and many criminals hide out at them as well as they are run by workers who know how horrible they are but don't care. It's not like Europe, hostels in America are a newer concept but not what they are intended to be or how they should be like. Remember, many of the nicer AIRBNB have cameras you might not know about and the owners can watch you on their phone. Many of the AIRBNB and hostels in cities are just full of squatters and there are some scary and weird people you are made to share rooms with. Sadly, people who are from other countries or who are not from the big cities don' understand how bad it is and that these places are not made for what it's supposed to be for.

[@relatableangel]

So insane this happened!

[@estegueydijo....]

I don't know what is cheaper an hotel or an airbnb but you should consider that, you're renting a room in someone's house, so you should understand that not all people are clean and organized, I understand that If I enter the airbnb business I should be more aware of what people would expect, but I also consider that not all rentees would care about my clean place and and may leave a horror mess.

[@rogergomez1848]

Why would you stay? Something dont add up

[@mariagguerra]

We had already payed to stay there and we were a bit scared to confront the owner of the house. Eventually, we left after 2 nights because we really couldn’t deal with the situation anymore. Hope that explains :)

[@rogergomez1848]

@@mariagguerra I have left places after 5 minutes if its dirty im out

[@danielonn2002]

I would have called AirBnb to find another place.

[@angelajones437]

Hosting this guest cost me sleep, it kept me up last night it was really quite a disturbing experience. When Colleen checked in she texted me and said that the fireplace wasn't working and that the Internet was slow. I immediately got back to her and recommended rebooting the Internet and ask if she wanted more assistance. I was having a birthday dinner for my son and his wife and asked her if she wanted me to come. She got back to me and said yes, that she wanted me to come. So I left the restaurant, gave my son, the credit card and headed off to help Colleen. When I got there there was a man it was not a woman at all and this was Friday night after 7 PM pitch dark and I walked into a secluded vacation rental expecting a woman, I am up for women in my 50s and I encountered a man it was quite disturbing but I kept my cool. He asked me if I was Angela and I said yes and I was there to help with the Internet and the fireplace, I was expecting Colleen to show up at any minute. I tried rebooting the Internet and it still had a slow signal in the television wasn't working. The pilot light has gone out on the fireplace and this was the first cold day we've had so far so it haven't been used all summer. It was news to me that the fireplace wasn't working. Colleen never showed up and I told the man that I will call the fireplace people and see if we could get in the queue and have someone come out and service it tomorrow, which was a Saturday. I was texting back and forth to the property owner to get the name of the people who service the fireplace. The man told me that I could come back tomorrow with the service technician it was no problem at all, I also told him while I was there I would have the key and look into the internet problem and see if I could figure it out. When I got back in my car safe and sound, I call the fireplace repair people and found out they were only open Monday through Friday. I've then notified Colleen that I would not be able to bring out a technician but I would bring a space heater and I would also try to work on the Internet when I came. The next day when I went to take the space heater to the unit I was told by the guest that they did not want me to enter the unit, it seemed very odd because the night before I was welcome to come into the unit with the fireplace technician and have it repaired! The Internet is also inside the unit and I would need to enter the unit to work on the Internet, it's nothing I could work on from outside of the house. I received no response, so I contacted the guest and said I would just leave the space heater outside of the house because it didn't seem like I was welcome to come in the unit, I felt very strange and scared about that because the day before I was more than welcome. After I returned home man called me apparently he was the only one staying in the vacation rental and he couldn't understand why didn't fix the Internet and I told him I needed to enter the unit to get to the Internet to fix it. I told him it was an odd conversation that we were having and I felt uncomfortable with it and it scared me a little bit but he didn't want me in the unit after all. He said he didn't see any need for me to be in the unit since I wasn't there to fix the fireplace, I explained that I needed to service the Internet from inside the unit and he said that he did not understand that. He was quite upset with me and it upset me immensely. I also told him that he was not Colleen and Colleen had made the reservation and I was very confused about all of that, he said that Colleen was his wife. I have some house rules that tell t the guest when they book that they need to tell me who is coming when they make the reservation and why they're coming, and how many I would be hosting. That did not happen on this reservation, I was not notified that Colleen wasn't coming and I was not notified why this guest was coming and I would've NEVER gone over there on Friday night in the dark into this secluded destination alone if there had been a man there alone, it's just a security breach. There's no reason to put anyone in harms way and that's what happened to me with this guest, luckily I was safe and nothing truly happened other than to scare the Bee Gees out of me. Airbnb has rules that the guest has to submit a credit card in their name and ID in their name and their name a photo of themselves and an email address in their name when they book a reservation and that is the guest that is supposed to be at the vacation rental during the stay. This guest violated all of the rules, beyond scaring me. I would never host this guest again and I would never trust Colleen! This is a true story and I think all hostesses should be aware and should protect themselves and know who is on and in their property at all times. All of my very best, Angela Jones

[@world-wide9136]

That's why I only used hotels .. fuck air b&b .. I used once and it was HORRIBLE

[@Juduh]

First mistake was going to New York

[@mariagguerra]

King Judah nooo, I really enjoyed it in general!! :)

[@catalinalee1]

What a nightmare!

[@TWeezy-gg6mr]

Ok look Ik it was very disgusting and everything but... how is this a horror story?

[@mariagguerra]

TWeezy 2002 I mean it was not a loving one either 😂 I just thought of this name because of the series ☺️

[@TWeezy-gg6mr]

MariaInVogue O ok 😂

[@badabing661]

It’s a horror story. Cat piss and 💩 on the floor? Gross and unacceptable. People fear getting a bad Airbnb host like this one.

[@relatableangel]

Off topic but you have such a gorgeous face 😍😍

[@NattieHewitt]

Oh my god!

[@ameenahlazarus103]

Thank you for normalizing not liking pets

[@bethanysvideos9172]

Omg love y so much

[@reniemac9460]

What a beautiful cat. Kitchen looked fine. Maybe you were a bit hard on these people?

[@glitzyglam7827]

You’re ok with stained yellow sheets cat shit on the floor and a litter box in the bathroom? Seriously ?

[@IzzyOnTheMove]

@@glitzyglam7827 Where else than the bathroom would you put a litterbox LOL. Obviously you don't have cats.

[@xaviermarcuz2793]

Lmao

[@neodupin7924]

►►► genial video ☺ Th4nks

[@bribri6359]

Omg, stop complaining! You paid a cheap amount of money so you got a bad quality house. IF YOU WANTED THE LAVISH LIFESTYLE, YOU SHOULD HAVE PAYED FOR IT!

[@mariagguerra]

Bri Bri hi! I don’t recall mentioning that we wanted a lavish lifestyle... If you pay less, you’ll have lower quality when compared to other places, that’s for sure (but we went to NYC to explore the city, not to spend a week in a resort), however, it should never mean that you deserve to be treated badly. Not having as much conditions is okay, but having to deal with an arrogant host and pet’s pee and poop all over the place does not seem okay...

[@herasean5720]

It's not about the money, but the responsibility and the integrity of the host, funny how people nowadays tend to blame the victims instead of spotting the real problem

[@mariagguerra]

Hera Sean exactly this !!! Thank you for putting everything into words

[@ErnestPWorllWideWebTV]

Lies all lies

[@mariagguerra]

Ernest P. Worll sorry what do you mean?

[@mariagguerra]

World's Greatest 😂😂😂

[@BigMLBOA-sy1ru]

Thanks for the kiss at the end 😘