The Letter, Parts 1 & 2 (Restaurant Story)

[@carmencitavettori7362]

Ate the whole meal and wants a refund because there wasn't any candle on that complimentary slice of birthday cake. Wow! Let's ask Judg Judy about this. 🤣🤣🤣

[@judyl.761]

Ha ha!

[@beniwilliams3871]

Oh we all know what Judge Judy would say JJ: "RIDICULOUS!" 😂😂

[@pembrokelove]

@@beniwilliams3871 BALOGNA!

[@Heroshii15]

“You ate the steak!”

[@purplegrl27]

I love that your interpretation of how the phone call might have gone includes Karen not being able to keep her complaints straight. 😂

[@QuikVidGuy]

They never can

[@kerriethompson2073]

I hate when customers try to get employees in trouble because of their own mistake.

[@Lenawire]

Yes. It happened to me on Saturday. The customer was screaming to one one of my indirect bosses because he made a mistake but won't admit it. We apologized even those its not our that he didn't see correctly. They were extremly rude to th elady who tried to help as much as she could while in a chaotic situation.

[@SarahBent]

I was a terrible server and I didn't do it for very long but the boob wine really hits home.

[@littlesister1211]

WOW! People are so damn insane!!! I'd imagine if you would've provided a candle there would be a 4page letter on how you blatantly put her mother in danger by bringing an open flame near her 🤣 Man I know I'm not the BEST customer in the universe, but I at least make sure not to be purposely obtuse and always polite, friendly and tip.

[@aishaandathena]

You know if I wasn't a waitress and also hadn't worked in retail stores years ago I'd question some of these stories but knowing what I've witnessed/experienced just in the past week I'm just really not surprised at all lol

[@muriel5826]

The 100 yo mom actually looks pretty good in that picture 😃

[@jacintavattuone4442]

Not the mom, that's the daughter who 'specifically' requested no candle. But considering how many other complaint letters she sent it's not surprising that she can't recall that detail. 😂

[@center4nerds]

Should have mailed back a candle ;D

[@anttibjorklund1869]

The fact she apparently has a habit of writing letters to multiple establishments disturbs me.

[@gezellelasche4930]

KAREN.... surprised it wasn't a form letter

[@lisarice4402]

Sounds like a scammer to me … I would maybe warn the other restaurants that are close to her shenanigans …

[@anttibjorklund1869]

@@lisarice4402 My feelings exactly. Karen or scammer, that habit isn't healthy.

[@anndownsouth5070]

Everybody needs a hobby. Sorry, my bad she's clearly trying to pull a fast one. But, hey, maybe that's her hobby. Lol.

[@mygreywolf]

​@@lisarice4402 Actually, a lot of food businesses keep tabs on constant complainers. At least in Los Angeles. This also goes for food delivery services. If this is not national, it should be.

[@alwelle3902]

Yikes … people are crazy … so glad that I have never had to wait tables or host/seat tables.

[@bethanyk.5378]

Shirt wine is freaking brilliant and hilarious!

[@Marq1814]

A VERSION OF THIS ACTUALLY HAPPENED TO ME!! It was a smaller table on a busy night. They told the hostess about a bday when they came in, but, nobody told me it was a bday. Me, the actual server. Which means, of course, no free bday dessert was presented. They typed a letter to corporate and I got fired because of their "bad experience".

[@emily_munoz]

Instead of a return letter, you should’ve sent her 100 birthday candles!

[@xamyx725]

And a box of matches 😂

[@llarmstrong783]

I'd love to read this letter.

[@alanafinewoman]

I begged my boss to let me see it

[@amybooth1993]

I'm starting to think there's a whole wine bar inside that shirt 💀

[@kamsiyara]

There is!

[@aadaline9280]

i love restaurant stories 💗

[@sarahkrupa7345]

Hahahaha, omg. I thought your t-shirt said "satan"! It took me a while to realize that it was Avatar backwards in a flowing script. (^o^)

[@hayden7963]

Working in restaurant too. Sometimes is too much for me to handle those kind of customers.

[@morgantrowbridge3074]

And this is also why food is so expensive.

[@alexkelsey4000]

And she didn't even think to ask for a candle!

[@dawndarling8853]

She makes it look easy but shirt wine is actually rather difficult to manage

[@denisewilliams9304]

Hmmmm, perhaps airplane-size bottles would work?? Worth a try!

[@mattmills8658]

Just have to have those big boobs to help out lol it's not easy but hey, I've done it! Quite heavy but worth the extra back pain 😂🍾

[@jackwaycombe]

I think the secret might be in some impressive cleavage?

[@theroxygirl731]

I once served and managed at huge restaurant with a 200 seat lakeside patio. After a 4 top spent almost 3 hours and ate $250 worth of wine, cocktails, appetizers, entrees and dessert they complained that the smell of the lake ruined their sunset meal and they wanted it comped -100%. Fyi we had a 2 hour wait for patio tables and empty tables inside the entire night. I told them that if I had the power to control the smell of one of the great lakes I certainly wouldn't be waiting on them. Fortunately my boss was a rock star and added an auto grat of 20%. 😂🤣😂🤣🤣💜

[@jcurrin1904]

Love these stories. May you never get bad tippers in your section.

[@youtubeogcreator]

Thank you so much I needed this laugh 😂😂😂

[@mszafran51]

I was hoping to hear the Chef’s remarks on this!

[@stuffwithsoph8264]

my grandmother wrote a letter once when we made a dumb mistake when we saw the circus, but she was very nice in her letter and apologized for our mistake, but they were kind to us and gave us new tickets

[@rachelharris725]

I've always toyed with the idea of opening ny own sandwich, soup, salad bar place, biggest problem is 50+ year old women I know would likely be the biggest customer base, and I just don't have it in me to put up with this crap.

[@giraffeNana2023]

@Rachel Harris, I'm glad I'm in the higher end of that at almost 71! 😂🤣 Some middle-aged women can be a pain. Some young girls in their 20's, can be a pain. Old people(my age) can be a pain). Let's face it! WOMEN! Women, with hormones, some feeling "entitled", and some don't know how to just be kind. 🍾🤣🍷

[@rachelharris725]

@Teresa Baumgardner Very, very true. It's not just older women It's everyone. I hate the term Karen as it originated in the black community as a racial slur. ... but no one seems to remember that. But understand this, that in the last days there will come times of difficulty. For people will be lovers of self, lovers of money, proud, arrogant, abusive, disobedient to their parents, ungrateful, unholy, heartless, unappeasable, slanderous, without self-control, brutal, not loving good, treacherous, reckless, swollen with conceit, lovers of pleasure rather than lovers of God, having the appearance of godliness, but denying its power. Avoid such people. 2nd Timothy 3:1-5

[@giraffeNana2023]

@@rachelharris725 Amen. To me, you can see this more and more, and it breaks my heart. We are created in His image, and this mere skin that covers our body(which is technically our "earth suit", bc God is Spirit, and we are made in His image, being a spirit, having a soul, and living in a body. We all have our roots go back to Adam and Eve... How can we say we love God, and hate our brother? There are times when I have met strangers at the Grocery Store, and I can feel The Love our Heavenly Daddy has for them(and yes, I do minister to them as HE leads me. Thank you for sharing where the term, "Karen" originated. I don't use it, and didn't know it. Have a great evening. Hope your weather isn't too bad. We are having lots of ice and sleet. 🤗🙏🏻❤️

[@FizzledDreams11]

​@@giraffeNana2023 and men are just as bad!! The older they are the more set in their ways they are!

[@jeaninetodd8693]

All ages

[@2placename]

If you ever come visit Canada you don’t have to worry about this. While it is legal to posses weed, I can assure you that no one is going to slip any into your food. They got it for themselves, not to mess with a bunch of random people.

[@MsCortneySoHollywood]

When I waitressed, 1 of my co-workers always kept a community bottle in her locker 😂😅🤣 She was my hero 🙌🏽

[@wristdisabledwriter2893]

Love the wine at the end of the videos

[@BethHanscom]

I kind of love when supervisors come to me with an "issue" and kind of smirk about the client together! No shirt wine, though!

[@virginiacave9888]

Omg I loved it and again entitled people trying to get something for nothing

[@muriel5826]

Right?! I believe that at least 90% can easily afford to pay the bill plus a decent tip - they just enjoy complaining.

[@oldmanjim2376]

Always the wine from unexpected places, lol. 🤣🤣

[@tjackson6284]

I remember when I waited tables thru school and this guy ordered steak. We have to check back (2 bites, 2 minutes) to make sure order is correct and to the guest's liking. Did this, was told everything was fine/good. When it was time to clear the table, Mr. Man's plate was licked clean but he went off on me (raised voice and all) telling me he wants his meal taken off the bill bc his steak "tasted like sh*t!!" My response, "I'm really sorry to hear that you know what sh*t tastes like." Thank goodness I had a cool manager.

[@thesimslover82884]

That's frickin' hilarious! 😂😂🤣🤣

[@QueenWendyLu]

I would have asked her to verify her moms birthday. What a piece of work.

[@neilshenton1834]

Love that Zinfandel punchline!!! 👏❤️👍

[@ellenblevins6512]

I love your stories. U are awesome! Thank u for making me laugh so much.

[@jdwilliams8864]

I am early for once I love your videos a lot

[@mattmills8658]

Holy letter!! How dare you not put a candle on their FREE dessert Alana! Lol people are insanely bored with their lives. If you wanted a candle, she should have asked if that was an option or she could have brought her own damn candle!! Sheesh

[@debrandw246]

Theses people have made an ocupation out of ripping resturants off. I have only one time hubby and I honestly could not eat a meal. We left a tip as it wasnt the servers fault, paid our bill and after telling the girl kindly, we couldnt eat our food. Restaurant could have cared less. We just vowed not to go back. The resturant was fined the next week for unhygenic pratices. Glad we couldnt eat our food. I cant believe people can treat resturants so badly. They should have complained then and there. Not 3 weeks later.

[@mygreywolf]

I hope to God it's not my ex sister doing this to all of you. One thing wrong and she wants the entire meal comped. That is ridiculous coming out the mouth of an ex waitress. God bless everyone who deals with her and anyone like her! Hugs!!! 🥲🥰🥰

[@MsSavagechef]

In Hell she will be required to serve all the Karens that have also gone there, and her manager will be a total prick who was poisoned by one of his servers.

[@BrokebackBob]

Hi Alana! I'm a newbie permanent subscriber and fan. If you ever do memberships, I'm in. You are amazingly funny, smart, and entertaining. I have subscribed to your videos and shorts and your content is a source of joy in my life!

[@jeanettejones6325]

This reminds me of the time I served a presidente margarita to a man in a large party( I was the bartender and was running my bar drinks). The woman across from him demanded refills of the table's drinks. I got 3 or 4 refills but I had to get back to the bar because other drinks need to be made. Now tell me how an interaction of maybe 5 minutes warranted a NINE page letter of complaint 🤣🤣🤣

[@matthewhines9787]

At this point, I'm kind of surprised she hasn't switched to just chugging bourbon.

[@VikiZhu89]

Great videos! Really hilarious😂 And as I am from another country, I really am surprised with this amount of audacity people can show😮 How? Just... How can they dare to be such assholes knowing that other people see and can hear them??

[@MsSavagechef]

Was at a chinese buffet once, and the whole time, we could hear shrill shouting in Chinese from the loud-mouth boss. She made one boy so upset he was crying while he restocked the salad bar.

[@aking3624]

Imagine how cheap someone is to take Nana to a restaurant and not provide their own cake!!! I'm hoping Nana cut her out of the will....

[@aspieangel1988]

Sounds like this customer makes up false complaints just to get free things 😂

[@risitascositas1699]

I so 🥰😍🥰😍🥰 when you pull the wine out of your shirt! 😅🤣

[@michaelsegal3558]

It’s hot how she pulls the bottle of wine from her shirt

[@LUVN4GIV]

When I was 11, I went to Denny’s with a friend and her mom. Her mother had white bleached hair and ordered grits. Once she finished all but a bite, she asked her daughter for dark hair. My friend yanked a hair out of her head and stuck it in the grits, like she had done this before. Then the mother made a massive scene about the hair in her grits. I wanted to die. People can be so disgusting.

[@paulfmurphy617]

one word letter response "NUTS" General McAuliffe approved!!!!!!!!!!!!!!!!!!!!!!

[@knighthawk3749]

Zinfandel it is!

[@acesinger6092]

I’m always baffled how you manage to take out an entire bottle of wine out of your shirt. It doesn’t even look like it’s there until you take it out. Like, how- how do you manage to do that??😂

[@Gallalad1]

The manager saw the wine and real recognised real

[@Lenarific]

I love the name Lana for some reason now!🤣😂

[@mattmills8658]

Omg they requested salt and pepper shakers but NOT A CANDLE?! What in the actual shit show is happening here?! Lmao

[@fevley]

Extra hot but not extra crispy? Go microwave your meal at home, Karen

[@habitualpanda6249]

I know people like this that write or call most places they've been and say that there was something wrong with the atmosphere or experience in the hope the company or brand will just send them back coupons or free stuff 😂😂 it's so weird

[@leonb8991]

Through KZbin, I’ve learned I could never be a waiter, because I can’t stand the taste of rot- I mean wine.

[@michad.7456]

Non wine drinking ex barperson/waitress here. Wine is not obligatory. I used to sneak shots when customers stressed me out 😉 I hope my old boss never reads this. Still need the references.

[@acidlolliepop]

I love your Nickelodeon shirt!

[@selismiley7559]

I love that there is always a lot of alcohol involved to survive this bs of customers... Honestly i think that is an accurate representation of restaurant staff bc how tf r u all putting up with ppl...

[@littlesister1211]

Forgot to also say I LOVE the pink wig!!

[@cmwHisArtist]

I would have sent her a bill for the desert. Or not responded at all. Why you would want people like that back at your place confuses me.

[@LAINYTAVARES]

If your whole night can be ruined due to a single candle, your life is a shit!

[@KlockoFett]

Recently, I had to answer a complaint email. It was 2 sentences long. Apparently, we forgot this guy's ranch dressing. He also said, "This is not the first time my order has been wrong." So, because I have my boss's boss coming at me about this, I asked about the other times figuring if we've been consistently sucking I want to do something for the guy. This guy (sounded about 20ish y.o. and not 80 like I expected) says, " Oh, not you. I was talking about restaurants in general. This whole thing really isn't a big deal, I was just annoyed in the moment. I forgot I even wrote that email." Thanks, kid. I've got lower level corporate on my ass now because other restaurants screw up too, and you're not even actually mad about the whole thing. Also, I've never met someone who loves ranch so much they'll write a complaint letter about it that doesn't have at least one bottle already at home. I don't have boobs, so no boob wine...but I do have "nutsack bourbon"

[@caroldriehorst1165]

People are a hoot

[@denisewood1528]

I can believe people would actually do that,complain just to get something free. I mean if you pay for something and they leave it out,then sure get your item and maybe a coupon for a free drink. Had a guy eat all of a cherry turnover except for the end at an Arby's about 25 yrs ago. He said he didn't like it wanted his $$ back. I said sir you ate all of it except the very end,you're not not getting your money back. I'll never eat here again, ok,have a nice day ! If my burger was raw I'll call the restaurant. If they leave something out and I'm already home,I'll go back and get it. If it's a drink,pop,I don't worry about it.

[@skyemiley]

You can't ask for a refund on food 3 weeks later 😂 what was going on in her head?

[@BeLoud13]

No candles because they're a fire hazard.

[@reginabillotti]

Candles (tiny little birthday candles) are no more a fire hazard than having a gas burning stove or wood fired oven (the latter actually caused a kitchen fire at a past restaurant I worked at).

[@AnnaleeBrea]

Oyster bay, nice wine

[@judyl.761]

LoL!

[@deblixplier]

You won the lottery with bosses. I love that you have good managers and not a b-hole that would say “oh we’re gonna refund and take it out of your paycheck”.

[@m0L3ify]

Grifters be griftin'

[@gothie09]

And she just pulls wine out of her shirt best part of the whole shirt if I worked at a place that I would be carrying something with jack daniels in it just to have the tolarance to even deal

[@AryanBlitzkrieg-c7v]

Frame that!

[@tjackson6284]

Where did you get Karen's fabulous glasses?

[@katehardwick4283]

Why do parts of the picture disappear? This time hair and bottle

[@Daisystotheworld]

🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣

[@nasapayrollsystem8701]

How many bottles you got down there ;?

[@calamityjean1525]

Just one at a time. She gave the white wine to her boss who kept it.

[@BleakJako]

The story was great but what gets me is how is our does she has a bottle of wine in her blouse and you b don't know until she pulls it out( get your mind out the gutter perv)

[@AryanBlitzkrieg-c7v]

What a bunch of whackadoodle customers.

[@lovevideos93]

Lol🎉🎉😅😅❤

[@HeyNonyNonymous]

Wait, how drunk do you get during the shift!?

[@OldDude1776]

You wouldn't happen to have a couple bottles of zinfandel in there, would you ? 😅

[@gamesdisk]

wait...these are true stories!?

[@neraklrllessur8844]

How about picking on Angela or Paula for a while? Karen's over it....

[@riverratrvr9225]

The lady had dementia I'm sure...why not put a candle and sing HBD!? The way y'all ridicule and laugh at a genuine concern is offensive.

[@thesimslover82884]

Candles aren't 100k dollars, they could've brought one or asked the restaurant if they had one. They literally said "they couldn't sing happy birthday", which is ridiculous. As is demanding a refund 3 weeks later. Dementia doesn't prevent singing happy birthday because there is no candle. If they're super concerned, they would have planned for that.

[@user-vo7vp1xm9q]

Do you remember 3 weeks ago ? Who are you ?

[@Nanamo0n]

Saaaaay, WHAT?!?!?!?🙄

[@justnina8023]

You just make stuff up

[@jncchang176]

Part 2, if y’all didn’t follow up with a call; I don’t understand how “Extreme Couponing” and all these other restaurants and “salt n pepper shakers”, and “Mother’s birthday in July” comments would come into play. You are really casting a horrible shadow on Karen’s of the world. Bad call! Hilarious. But unfair. I mean Karen took the time in a 4 page thesis to explain their disappointment. I’m sure if she’s out too scam you and 5 over restaurants, she wouldn’t have time to write 6 dissertations and add a color photo. Try again. With the truth this time.

[@judybrant1403]

Oh please. Did you write that letter?

[@LiverFailureJuice]

This woman can't even keep all the complaints straight 🤣🤣🤣🤣 is being a Karen a job now?!?!

[@jackgibsxxx0750]

Again I'm sure none of these are exaggerated. I worked in restaurants 25 years and saw it all.