Alexa Echo Show 15 Stopped Working after 5 Months. Had to claim warranty.

My Alexa Echo Show 15 just stopped working after 5 months. It is probably due to a recent software update they were trying to do. I had to claim warranty and get a replacement.
Some previous review videos I posted before.
Echo Show 15 full review:
• Amazon Echo Show 15: T...
How to connect Cozi to Alexa:
• How to Connect Cozi to...
How to get live view from Ring doorbell camera on your Echo Show:
• Auto Liveview on Echo ...

[@engelshd515]

The same happened to me yesterday. I'm from Canary Island, Spain and they said I have to pay the sending back from post office also because my region is not on the list for pre-paid ticket for sending back. And after I could request the refund... let's see what happens. Very disappointed. Also I try the hard reset and nothing happend... thanks for your video! Now i know is not just me

[@QTTechReview]

It seems that this problem happened to quite a few people. As a consumer, I do not like the fact that they can automatically push updates without us controlling it. (Yes, I know. I probably agreed on all the terms when setting it up, just like most people.) We should be able to decide whether to get an update and when to get it. I am glad that it happened within its one year warranty and I can get a replacement. What if it happens after the one year mark? Can they just do it on purpose to break it and force us to buy new device every year?

[@MercurialDuck]

Same, mine just did the same thing but not sure about the update. I just woke up and it was bricked.

[@ExpatLivingMexico]

hi. I did a quick video a few days ago when it happened to me. Dozens have reported this just in the forums and comments on my video. Amazon is not giving details. I received a replacement but now my photo frame option is gone. And that was the update they pushed out. They were pushing n update to allow all shows, just not Echo Show 15 to have photo frame mode. and it seems to kill/crash our echo show 15/ Many report no problems. They pushed the update out and listed countries it works in at the moment. It seems so far that the countries not listed are crashing.

[@QTTechReview]

Thank you for your detailed explanation! When I plugged in my replacement, it had to go through an update immediately. It took about 5 mins, longer than the "one minute" showing on the screen. I worried about crashing again :) Fortunately, this time, it went through. Hope it will not happen again. The warranty is only one year.

[@wounderland16]

Mine literally just did it and I used the app to get to a help desk … I can tell it has power but just a dead black screen

[@belfire777]

Mine Echo Show 15 just died today :( my Echo 8 has had no issues for a couple of years.

[@lestergreen820]

MINE DID THE SAME THING AFTER 5 OR 6 MONTHS!

[@kimberlycrawford9682]

I was listening to music, it started sounding funny like a slow playing record, the it just fizzled out!! I unplugged it and plugged it back in, nothing! Do you call Amazon for the replacement? I purchased mine Dec 21, 2021.

[@QTTechReview]

Yes, I contacted Amazon through chat.

[@josephhernandez7307]

Im having exactly the same problem right now, what number did you call?

[@QTTechReview]

I did the live chat on Amazon. In the contact of their webpage, there is live chat option and you just select that you have an issue with an order.

[@dennisboosey6272]

The replacement they sent me didn't work either had to return it today what a nightmare

[@mroujalmuhajri3265]

Samething happened to me :( any solution yet?

[@QTTechReview]

You can contact Amazon and claim warranty.

[@mauricepeyton2893]

Samething just happened to me

[@andrewjohnson1486]

Strange. Even I have this device at home for about a year now and it is working really well. The processor it has is designed by Amazon and Mediatek together.

[@DarrylDeAbreu]

This has just happened to me just recently! It just died

[@benjaminlee3669]

I thought this was a good device with the reliable mediatek support.