Allen & Heath Qu Series - Qu-Drive

[@txleach]

It is a shame that the A&H Qu mixers do not have a file date/time clock. All files are created with nulls for create date/time.

[@asilva_media]

agreed

[@ndabezitha_031]

So i was using my vibratim usb and it recognized my usb and it was okay last week even though it had errors when it came to recording which i found reasons why but now when i put it in, it says disk is not compatible, what could be the issue if last week it didnt have such an issue?

[@PeatyR]

I have a QU-SB I'm able to playback the stereo recording WAV but when I select a multitrack session I get no sound. I select an MT session and I can see the time process but no sound output. My SSD is quick enough to record as all 18 wav files are there. I'm very new at this so I'm sure I have a setting wrong somewhere.

[@AllenandHeathUK]

You must make sure that you reconfigure the input sources to USB/Qu-drive. To access the patching, press and channel ‘Sel’>Processing>Fn (Source) set all channel to USB and the global USB source to QU-drive! Thanks, Luke

[@PeatyR]

@@AllenandHeathUK I appreciate the quick response, that did the trick they were all set to local.

[@dwightwilkins9929]

This is so over my head, ok I recorded our service to a memory stick, but the volume is so low, can not see anyway to turn up the volume, help me turn up the volume please! Should there be a simple way? Thanks

[@AllenandHeathUK]

Hi Dwight, This largely depend on what you are using to route to the Qu-Drive. It may be easier to submit a ticket to support.allen-heath.com, this way I can look into the issue further. Thanks! Alex

[@vrfarmerguy]

So this is an old post but if you see this did you ever figure it out? We have the same issue on ours.

[@dwightwilkins9929]

I did not fine a fix for the soft sound, i had it blasting in my ears and not to the recording card. Just barely hear it, so i got a Blackmagic ATEM Mini Pro, switch, sends to my computer, Screens, and to FB Stream, has its on sound software, getting sound from main output on q32, so i am good. The Q32 is somewhat complicated for the average house of worship or for me anyway. . There are videos on this, but doing it is another story. Thanks

[@kainoaliu]

Hi there is someone able to help us understand why the audio recording is really soft? When recording to the thumb drive, it shows on the Qu-Drive meter at the level hits around the yellow indicator but when importing into garage, the audio is way below quality. Even after normalizing it through GarageBand, the audio is just unacceptable.

[@AllenandHeathUK]

Hello Kainoaliu, Make sure to have an overall good gain structure on all of your channels. You can also adjust the direct output level at the direct output global settings. If you need further assistance, please reach out to [e-mail] Cheers. Rafael

[@dwightwilkins9929]

To complicated for me, I couldn't figure how to get volume up and now I got volume blasting to my earphones, but not to my live fb. So I now have the master software volume in the red, so it's some better. I guess we're getting by with it.

[@onzkicg]

When you hit play- does it play on main L/R channel? Do you have a guide for virtual soundcheck? I want to listen to headphones only when doing virtual soundcheck and I don’t want it to be heard on FOH L/R speakers. Thanks

[@AllenandHeathUK]

Hi! If playing back a mutlitrack recording on Qu-Drive, each signal will be mapped to the input channels. By this I mean Qu-Drive will send out 18 individual signals and these will be played back onto CH1-18, but only when the channels are sourced from USB. So where the playback is sent to depends on how the input channels are routed. Please go to support.allen-heath.com to start a ticket and we can go through how to set this up on your system in more detail. Thanks! Alex

[@onzkicg]

@@AllenandHeathUK Thanks, Another related question- after recording and I decided to 1. eject the Hard drive from the console, 2. Do some minor editing of the .wav file using another DAW program, save it, and 3. Plug the hard drive back to console to play it- are these possible? Thanks!

[@randylewis3309]

Have a new qu pac 32 with digital snake, trying To multitrack record. Insert scan disk ultra 3.0 64g, start format and it does nothing, says that it is formatting but it just reads 0, the Drive is on the approved list. What is my problem?

[@AllenandHeathUK]

Hi Randy, Please go to support.allen-heath.com to start a support ticket and we can look at why this is happening. Thanks!

[@benrish1095]

Can I record just 8 tracks at once? Also, is it possible to play back some tracks from the Qu-drive while recording others (i.e. multi-pass recording) or do I need to use my DAW for this? Also, will Qu-Pac work as an interface for Studio One. Thanks, Ben

[@AllenandHeathUK]

Hello Ben, You can indeed record as many tracks as you need, from setup/IO Patch/USB Audio by marking with an X the unwanted channels. It is not possible to record and playback simultaneously from the drive, but you can use the USB B port simultaneously to the Qu-Drive so you might need to do one or the other through the USB B port. Cheers, Rafael

[@TL-wu4id]

What sucks is that you can't delete the files on the USB drive from the console.

[@fasteddy984]

Great features but please be aware the narrator does not appear to know that 48 kHz is not the same as 48 Hz, which is what they refer to multiple times throughout. A surprising error in a manufacturer video about a digital mixer.

[@mdhsabh]

or "bits/bytes" (see my comment)

[@acidhead1001]

do i ned a driver for multitack recording with a mac(daw,cubase)?

[@AllenandHeathUK]

Hello! QU is class compliant, so you do not need a driver to use it with MAC computers. You do need a driver for Windows, and it can be downloaded from our site! Thank you, Rafael

[@acidhead1001]

@@AllenandHeathUK thanks

[@rodneyrudolph7121]

Any usb device I use only records for 20 min max then the qu drive Port turns off. Have to reboot system to have the qu drive operational again

[@AllenandHeathUK]

Hi Rodney, I'm sorry to hear you're having trouble! Please start a ticket at support.allen-heath.com and we can take a look at why this is happening. Please also include any extra details in the ticket, like the make and model of drive and whether it stereo or mulltitrack. Thanks! Alex

[@PnPModular]

is there any way to sync recording start to an external midi sequencer? looks like a great product..

[@AllenandHeathUK]

Hi Gareth, Unfortunately, direct control of Qu-Drive via MIDI is not available on the Qu-Series. However, control can be achieved via the iPad/iPhone apps and via soft key on the surface for quick access. Alternatively, MMC Transport Control is available via MIDI, which can used with a DAW. For more information, please start a ticket at support.allen-heath.com Thanks! Alex

[@jayfloyd3918]

What size HDD/SSD are supported for the MTK recording?

[@AllenandHeathUK]

Hi there, Qu-Drive formats in FAT32 so the drive size limit is 2TB, you can find out more info in our knowledgebase article here: support.allen-heath.com/Knowledgebase/Article/View/774/0/understanding-qu-drive-and-usb-devices Hope this helps. Thanks. Harry.

[@iwayansampingbudi8465]

Why my flashdisk cant read at mixer qu 24 i use Kingston flashdisk only have a text "Reading Drive"

[@AllenandHeathUK]

Hi! Please try reformatting the drive under Utility > Qu-Drive. If this doesn't work you can try formatting to FAT32 on a computer first. If this doesn't solve the problem, it may be that this drive is not compatible, you can check if this is the case here: allen-heath.com/usbdevicelist Thanks! Alex

[@acidhead1001]

hi there. what about ajust the recording level of each track? cliping?

[@maltee69]

If your channels are clipping something is going very wrong

[@marcbenavides4306]

Hello! I'm receiving errors while multitrack recording? I've recorded twice and the first two times I was able to record without any errors? I was wondering if it has to do anything with the bass? It seems like every time a bass guitar plays a chord, an error pops up?

[@AllenandHeathUK]

Hi Marc, Please go to support.allen-heath.com to start a support ticket and we can look at why this is happening. Thanks! Alex

[@tonyhaliburton6838]

How do you name the multitrack files? They only show up as MT-001 etc

[@AllenandHeathUK]

Hi Tony, It's possible to rename the files on a computer once you have completed the recording, but it's not possible to rename them on the Qu. The naming structure is part of how the Qu-Drive system works, so once you have changed the names via a computer, they won't be recognised in Qu-Drive anymore. You can find more information on this here: www.allen-heath.com/media/Qu-Mixer-Reference-Guide-AP9372_10.pdf#page=54 Thanks Alex

[@tonyhaliburton6838]

@@AllenandHeathUK thanks for the reply. I actually went on the computer and changed the names on the flash drive. When I plugged the drive back in, no files show up at all. I put the drive back into the computer, changed the names back to the MT-001, reloaded the files show back up.

[@onzkicg]

Are all these “USB” related settings mentioned in the video also included when saving the entire “show” to a flash drive? So when I recall it, I don’t need to redo again the settings? Thanks

[@AllenandHeathUK]

Hi! The Current Mixer Settings, Mixer Setup and Preferences are stored to a show on Qu, so the USB settings will be saved and recalled with a show. The only settings not included in a show are the Network Settings and User Profile Settings. Thanks! Alex

[@onzkicg]

When playing back multi track recording - can it play all tracks simultaneously? Or Just one at a time? Thanks

[@AllenandHeathUK]

Hi! The multitrack playback feature in Qu-Drive can playback up to 18 mono tracks simultaneously, so each Qu-Drive track is routed to its own input channel. You can then mix the multitrack using the input channels. Thanks Alex

[@lukaszzareba642]

@@AllenandHeathUK Can you do o video how to do this ? Ive formated drive and copy waves track to a USBplay folder. When i go to multitrack section on touch screen i cant select anything. Please help me !

[@johanneselnefred6562]

Is the Multitrack recorded pre -fader?

[@AllenandHeathUK]

Hello Johannes, Multitrack recording take the signal from the Direct Outputs. As with analogue mixers, Direct Outputs are an alternative path of the signal right after the pre-amp and before any processing, so yes, audio signals are taken pre-fader. Rafael

[@johanneselnefred6562]

@@AllenandHeathUK Thanks

[@markhosmar7261]

Hi! None of my USB Keys I used seemed to work, I used a SanDisk 32GB, a Kingston 8GB and another cheap brand i don't recall... Can you tell me why it's not recognizing the flash drive?

[@AllenandHeathUK]

Hi Dan, sorry to hear you're having this problem. Are no drives reading at all in the Qu-Drive USB port? Please send an email ASAP to [e-mail] where we will be able to help you further. Thanks. Harry.

[@josiahgillespie8338]

Hi! Is there a way I can record from my new QU24 that is accessible on my mac?

[@AllenandHeathUK]

Hi Josiah, The Qu-24 has a USB B audio interface which you can connect to a Mac system. This doesn't require any drivers to work, so you should be able to plug it in and the system will see the Qu as an audio device. If you need further assistance, please go to support.allen-heath.com to start a ticket. Thanks! Alex

[@princeamoah8932]

can anyone help me.... when i slot in a usb drive into my Qu-32 the console do not recognize it. i have changed the drive but still getting the same thing.. thanks

[@AllenandHeathUK]

Hi! This may be due to the drive being incompatible with Qu-Drive. Please take a look at this list for a compatible drive: www.allen-heath.com/usbdevicelist Please note, the latest entries are at the bottom of the list and are most likely to be compatible, as drives tested some time ago may no longer be compatible with the latest version. Thanks! Alex

[@meaugust8104]

Hi for record direct to computer for multitrack session can I use Audicaity as the DAW software?

[@AllenandHeathUK]

Hi Rony, Any application which can use a connected audio device to record should work well with the Qu and Audacity does do this, just go to Edit > Preferences > Devices to see the Qu as your device. You will need to set Audacity to record at 48kHz before you can start recording, this is in Edit > Preferences > Quality. Thanks! Alex

[@meaugust8104]

@@AllenandHeathUK thanks Alex. Wow you realy answear my questions 👍

[@murugeshpeterpr9479]

How to increase the usb recording volume or Gain

[@AllenandHeathUK]

Hello Murugesh, Whether you are streaming through USB B or recording on Q-Drive, the gain and level being sent to record is the same gain originally set up for the channel as input source. There is no separate gain for when you are sending to record. If your gain structure is correct from the beginning, you can rest assure that it will be sent to record at the proper level as well. Thanks, Rafael

[@parthshinde5945]

Hello we can do both stereo and multitrack recording at the same time ??

[@AllenandHeathUK]

Hi Parth, With Qu-Drive you choose between stereo recording or multitrack recording modes, so it's not possible to use both modes at the same time. You could, however, assign the main LR mix to two channels in the multitrack recording mode, so you can record up to 16 inputs plus the main LR mix in this mode. Thanks!

[@Nudgysirens]

I plug in my drive and It sees it. It doesn't list of the storage info and when I click format, It is just stuck at 0%.

[@AllenandHeathUK]

Hi Nudgy, Unfortunately, it is likely that this drive is not compatible with Qu-Drive in this case. You can find a list of compatible drives for the latest firmware at the bottom of this list: allen-heath.com/usbdevicelist If you'd like further assistance, please go to support.allen-heath.com to raise a ticket. Thanks! Alex

[@TheRealCalijokes01]

How to mix a record to add adlibs on the mono playbacks

[@AllenandHeathUK]

Hi Cali, It's possible to record or playback up to 18 tracks on the Qu-Drive, but it is not possible to record and playback tracks at the same time. For over dub recording or adding tracks to an existing multitrack recording, you would need to use the USB B interface on the Qu with a DAW on a computer. Thanks! Alex

[@Fadiaos]

Thanks for the video, it is posible change the format of the record? I need rec twice a week almost 3 hours and i hope to have this records with less size. Thanks!

[@AllenandHeathUK]

HI Fadiaos, Unfortunately, the Qu-Drive's recording format is fixed to 48kHz 24bit Wav, however, you can convert these files on a PC after the recording. Thanks! Alex

[@Fadiaos]

AllenandHeathUK thank you, have a problem to record, convert in pc and after save all the records in the hdd, no problems with i record? Thanks again

[@Juhde1800]

So we can record and save it on normal flash drive right?

[@AllenandHeathUK]

Hi! We recommend using an SSD or HDD style drive for Qu-Drive recording and playback, as most stick/flash style drives are not suitable for this task. You can find more information on this here: support.allen-heath.com/Knowledgebase/Article/View/774 Thanks! Alex

[@Juhde1800]

@@AllenandHeathUK thank you. This helps a lot 😊

[@Juhde1800]

@@AllenandHeathUK Can i use External HD? And there need to be nothing on the Drive right ?

[@beats2workto]

I used a 3.0 flash drive for multi track recording and it worked perfectly. Just format it, press record and then the play button and you are all set. The only problem is figuring out the Bpms when you upload it to your daw.

[@gavong]

is it possible to apply to DAW like Cubase? I mean.. Multitrack recording Source.

[@000Graffy000]

Plz, how can I extracted my usb safety?

[@AllenandHeathUK]

Hi! The USB Drive is safe to remove from the Qu-Drive port when the Qu-Drive LED is off. This LED represents activity on the port, so when it's off, no data is passing through the port. Thanks! Alex

[@000Graffy000]

​@@AllenandHeathUK, no any button to initiate this? Sometimes I can't wait it, but I also would hate to burn my drive.

[@AllenandHeathUK]

Hi! No button is required as the same process would apply. The USB drive will need to finish any activity before it can be removed, so adding a button for this would only add time! Removing a drive early could cause data corruption, but I don't think it will cause damage to the drive itself. Thanks Alex

[@000Graffy000]

@@AllenandHeathUK Ok, tnx. :(

[@angelsamperwilson7396]

Is it possible to record those 18 channels directly to a DAW (instead of a HDD) to monitorize the audio register gain, etc?

[@AllenandHeathUK]

Hi Angel, All models in the Qu series feature a USB-B port for connection to a computer (and therefore a DAW). This is for 2-way multichannel audio streaming as well as MIDI. Thanks, Keith.

[@superconnie5003]

I cannot 'format' my Scandisk 8Gb stick.Just flashing ''formatting'' and never move '0'%!!

[@AllenandHeathUK]

We have a thread in our Digital Community which contains all you need to know including a list of tested USB devices: community.allen-heath.com/forums/topic/qu-drive-compatible-usb-device-database/page/2 Thanks. Harry.

[@Moonraker-xyz]

AllenandHeathUK 8

[@ishaanalagh]

can we use Usb 3.0/2/0 small 8gb pendrive to record ?

[@AllenandHeathUK]

Hi Ishaan, it is best to check which USB devices have been reported to be compatible with Qu-Drive and testing the device before committing to recording. You can find out more information from our Qu-Drive USB compatibility thread in our Digital Community forums here: community.allen-heath.com/forums/topic/qu-drive-compatible-usb-device-database Hope this helps. Thanks. Harry.

[@drunkie30]

What size sub thumb drive would you recommend for two hour show just recording the left and right main outs. Is 16gb good enough?

[@AllenandHeathUK]

Hi Dan, at 24bit, 48kHz the data rate is 288kbps, and you can record a max 4GB per recording file in FAT32 which is around 4 hours. So, 16GB is plenty. There's a knowledgebase article covering all the info you need to know here: support.allen-heath.com/Knowledgebase/Article/View/774/0/understanding-qu-drive-and-usb-devices" There's also a thread in our Digital Community here: community.allen-heath.com/forums/topic/qu-drive-compatible-usb-device-database

[@dwightwilkins9929]

We are using a new q32 as of mid. Jan 18 ,

[@robgreatrex7802]

It's like all A&H tutorials are made to the minute and they race through them so fast, jumping screens and skipping interface loads and then, as in this tutorial, just suddenly stopping. Probably OK for pro audio engineers but little frustrating for amateur home recording musos or volunteer church staff who probably make up an increasing portion of QU buyers and users.

[@AllenandHeathUK]

Hello Rob, The 'How to' series of videos are meant to be as short and straight as possible. It would certainly be difficult to cover the mixer entirely in videos. You are welcome to refer to the User Manual, as this document does contain all the required information to get your familiarized with the unit. You may also want to join us for the Q&A streaming sessions in our Facebook page (facebook.com/AllenHeathofficial/videos/?ref=page_internal) and reach out to your local A&H distributor for live trainings (www.allen-heath.com/where-to-buy/) Thank you, Rafael

[@robgreatrex7802]

@@AllenandHeathUK With due respect, all the instructions provided by A&H for multitrack play back is covered in just 4 small paragraphs and 5 small images on page 31 on the manual. I could suggest that stretching out your 'How To' videos by perhaps by another minute or so to give slightly more context might have been a better idea rather than shutting the user training tool down so abruptly.

[@vrfarmerguy]

As a church volunteer I agree 100%😂

[@mdhsabh]

Recommend *requiring a client read the manual Before Investing in this equipment. It is Definitely not a good entry-level digital board, due due to its complexity and non-intuitive interface.

[@kcpant3943]

Nice

[@st33v0lv0]

Does this work for qu 16?

[@AllenandHeathUK]

Hi, Yes, this works with QU-16. If you are having issues using the QU-drive, please drop us a message to [e-mail] Thanks, Luke

[@st33v0lv0]

@@AllenandHeathUK Thanks

[@МаксимКарасёв-е5и]

Hello, can you tell me how to increase the recording volume when recording to USB via qu drive?

[@AllenandHeathUK]

Hello, Please make sure that you have a good gain structure across all your channels. Also, verify that your Global Direct Output settings are not as 'Follow Fader' as your fader position would affect the send to record as well. Thanks, Rafael