Amazon Connect Tutorials | Part 10 | Queues and Hours of Operation

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In this video, you will learn Queues and hours of operation in Amazon Connect

[@abasifrekeessien3628]

BUSYPING your the best...Really grateful that your tutorial helped me out and it's self explanatory...LOVE YOU

[@robinkelmen6332]

You are doing an Amazing job!!!!!! Thank you

[@KarensCalCentre]

How do we set a queue timeout. Most PBX systems ive worked on will allow an EXIT path if the customer is in the queue for more than XXX seconds. For example, forcing to Voicemial or a Callback. can we do this on AWS?

[@fahadabbasi2158]

Hi @busyPing, if a member calls to one department, for instance Insurance, (if an insurance dept agent has left ) gets forwarded to a different department which doesn't want the call, what area are we looking to resolve this issue?

[@devineni25]

How to add bank holidays? e.g. Christmas, boxing, easter monday etc.

[@brendanboocock2969]

Hi, I also need to know how to add Bank Holidays.

[@misterschandu1801]

You can run the lambda trigger for the schedules

[@padmanabhkale9385]

What would be hours of operation for 24*7 service