American Airlines Responded to our Complaint

We have a resolution to our post-cruise flight debacle!!!
---------------------------------------------------------------------------
Thanks for watching and please don't forget to SUBSCRIBE!!!
---------------------------------------------------------------------------
BOOK your next CRUISE with SHARON!!! E-MAIL her today at...
[e-mail]
---------------------------------------------------------------------------
Our social media sites:
/ sharonatseatravel
/ sharonatseatravel
/ sharonatsea
--------------------------------------------------------------------------
Cruise Crew Facebook Group
/ sharonatseacruisecrew
______________________________________________
Need some cruise gear??? Do your Amazon shopping here & help support our channel
www.amazon.com/shop/sharonatsea
______________________________________________
Want a Sharon at Sea shirt or products?
shopsharonatse...
sharon-at-sea-...
----------------------------------------------------------------------------
Contact us for mailing information...

[@TheNoWayJose]

Always report this kind of crap to the US department of transportation

[@VoiceEnFuego]

They got off cheap. They knew they owed you about $700 each but I'm glad you got something

[@frosty3693]

What to bet that people without a KZbin channel that can create a lot of negative press would be treated differently???

[@jaycooper2812]

I once had a similar problem with Delta Airlines where they were required to refund my families tickets and delayed doing so for over a year. After several attempts to get paid i filed for a court process called a "Writ of Repleven" in which i received a court order to have a bailiff of the court accompany me to sieze assets for auction to recover the amount of the judgment plus expenses. The Delta Airlines terminal manager about crapped her pants when I shut down the boarding process for a flight from Seattle to Tokyo, Japan 2 hours before the departure time with a court officer and the paperwork allowing me to sieze control of the $230 million aircraft to auction to recover the amount Delta had delayed payment to me. I eventually got paid in full about 25 minutes before the scheduled departure time and they were allowed to resume the check-in process. The flight left 3 hours late and I can only imagine how much they had to pay to appease the 300 passengers that had to sit there and watch them look like fools. I stood at the gate blocking the jet way so they could not board the flight with the constable and politely explained to the waiting passengers that if I didn't get paid then they would not be flying as i had a court order allowing me to take the aircraft as payment. Their stubbornness in not paying me probably cost them several hundred thousand dollars because they thought they could bully me over a $4,500 refund they were court ordered to pay.

[@michaelstinson5317]

American does this for overlooking all the time. Several years ago, AA offered me an upgrade on the Kiosk at check-in. I took it only to find the upgrade was on a flight 3 days later, and there was nothing i could do about it. The counters supervisor was extremely rude and offered to cancel my flight entirely. I booked on another airline to get home. I have never flown on AA since and probably never will again. A close friend is a captain with them and said this happens continually at San Antonio, which is where i was flying out of.

[@SteveCChapman]

If you didn’t have a KZbin channel with lots of followers, I bet the airlines would have told you to pound sand.

[@SharonatSeaTravel]

Maybe..but people can post about bad customer service experiences on many different forms of social media and get a lot of views/clicks to shine a bright light on poor customer service. Thanks for watching!!!

[@JMRsDesk]

You only got this compensation easy because they saw your video. They don't give a poop about anyone.

[@SharonatSeaTravel]

We were surprised that we actually heard back from them.

[@stevenelson3515]

I had an issue with AA a couple of years ago. When Singapore reopened after CoVid, we booked a flight on JAL through AA. We later upgraded it to premium economy. Got to the airport and JAL said they had no record of the upgrade. We ended up paying an extra $350 each to fly in PE. A month later, on the exact day we left Singapore, again on JAL, I get an email saying “congrats, your upgrade to PE has gone through for your round trip flight”. Got back home and immediately complained, both in writing and on the phone, to customer service at AA and JAL. JAL said it was completely an AA issue (which I agreed with). AA said, “hey, you flew PE. Not our business”. I ended up protesting to Visa (since I used th3 same card for the AA upgrade and the JAL upgrade) and sent them the documentation. Took them one day to refund the $700 from AA. Swore I would never fly AA again.

[@SharonatSeaTravel]

Thanks for sharing, Steve!!!

[@jonathangodbout6645]

That would be enough for me to never use AA ever again

[@vicki8042]

Well I'd say they knew they were in the wrong and they knew you have a youtube channel and didn't want bad publicity.

[@ccubito]

Last year my husband, two grandchildren, and I were buckled in our seats for the flight home from Norway on Scandinavian Airlines when the pilot came out to tell us there was a crack in the windshield. They paid for 2 nights in a lovely hotel, 6 meals including wine, transportation to and from the airport, food vouchers at the airport, and $650 each as per EU regulations. There was no hassle.

[@SharonatSeaTravel]

Wow..sounds like they treated you right!!!

[@leenie1255]

That was because it was clearly a mechanical issue which the airline should take responsibility for. If you were delayed for accidentally canceling your flight or bad weather you would be telling a much different story.

[@grannygoes]

I’m guessing you heard from media relations or legal department. Glad someone with a spine still employed there.

[@paular601]

I wish I could add a video here to show you what they did to my luggage. I asked them for $60 $60. That’s it to replace a suitcase and you know what their answer was. Of course it was no but their reasoning was I waited too long to file the claimbecause I wanted to give myself a couple of weeks to cool off and I waited about five weeks before I emailed them that was only the tip of the iceberg with American Airlines never again

[@60Airflyte]

I could have done without that creepy zipper mouth picture. I hate those AI images.

[@Sotweetie]

It's too bad they didn't resolve this in the moment and before over 50,000 people watched your video! Glad you got compensation!

[@MJ-gj6mj]

But thankfully they do have this platform. We felt like if we had a channel when United just ran us all around with one bad service after the next, someone might have done something. All I can do right now is share videos and screenshots and photos with family & friends about the experience.

[@SeanReigle]

You said there were only two ways to resolve your issue. There was an additional way, by filing a DOT complaint: www.transportation.gov/airconsumer/file-consumer-complaint

[@stanksalvala]

Thank you! I will be doing this myself.

[@paulready8897]

Also the family could have hired a lawyer. And let the lawyer handle the situation.sounded like the airline was trying to commit a crime by not providing a service that they were paid for.

[@cindybridges3046]

Wow! Glad you all probably mostly the awesome Sharon followed up on this further.

[@timothywalters4149]

what have we learned? .... perseverance pays off so glad you guys were compensated for for this debacle

[@MKHNitro]

You let them off the hook Jyst wait till you try travelling on that credit that they have issued

[@StrideOrDie71]

Travel credits are easy, you just apply them to your reservation.

[@kathryncashner3294]

At least they gave you something....due to a huge AA mess, we don't fly them any more. I wonder whether your KZbin platform had anything to do with your compensation

[@SharonatSeaTravel]

Good question, they didn't mention it, but we did mention the video, and the response we got in the comments, when we filled out the online form.

[@jenniferyoung6818]

I won’t fly American Airlines! My son and his fiancé flew them and every single flight was delayed or cancelled. One was due to no pilot for the flight 🤦🏽‍♀️. They are just terrible. I’m glad that your issue was resolved.

[@paular601]

I was on a private island in Belize and needed to take a small plane to get back to the mainland. I’ve done this dozens of times. This is the very first time I’ve ever had Internet on that island. Thank God that I did because they changed my flight to a flight two hours earlier You I need to take a puddle jumper flight to get to the airport and they said they did it because they can that was their answer because we can well I can gladly spend all of my money in another airline #American Airlines sucks

[@MWoody1273]

I’d have negotiated and seen if I could have gotten closer to $500 or more in flight credits. Or threaten to not drop the issue until they paid more. But also on the flip side, at least it’s taken care of and you can forget about the whole ordeal.

[@SharonatSeaTravel]

We might have pushed for more if we weren't able to get home that same day. Thanks for watching!!!

[@NJ_Cruiser]

Happy it worked out!!

[@eddie.moonshine]

I would’ve said don’t need points don’t need credits. I want a full report on exactly what happened and what the solution is. I have an idea that I have been seeing going on in airports all over the country. Make them say it out loud and create a solution Out loud. See you in the thirsty, frog pub soon

[@George-pj6wx]

We waited almost 3 hours on a JetBlue flight for out luggage to come out. 80% of the passengers got their luggage and were probably home. There were about 10 of us that did not get their luggage and the JetBlue rep. was clueless. One of the ladies waiting got up on the carousel and started screaming we want our luggage over and over. Finally our bags magically appeared on a cart being wheeled in by a JetBlue luggage guy. I was so pissed that I blasted JetBlue on their survey they emailed me. To my surprise I got a call from them the next day and they offered me 150.00 per person as a credit on a future flight. Easy peasy and most unexpected. Hopefully this new law passed in regards to air travel foul ups and compensation will help.....I'm not holding my breath thoughl

[@Rocluvr522]

I refuse to fly American Airlines.

[@lovedfriend2020]

I agree!

[@emileepini2311]

🙌 This! “I refuse to fly AA”

[@jeffdinter600]

A few years ago we flew on American airlines back from Los Angeles to Knoxville Tennessee with a layover I forgot where. Anyhow when we got to the gate my wife left her power wheelchair at the gate and they were supposed to have put it onto the plane. They did all of the back tagged it took pictures of it took documentation of it. Anyways when we got to the next airport for The layover the wheelchair wasn't there it wasn't even on the plane but we didn't know that at the time we just knew that it wasn't coming. They sent somebody with a push wheelchair to wheel my wife and my gate to the next one then when we finally landed in Knoxville Tennessee is when we found out that our wheelchair that my wife depends on was left in Los angeles. They never even loaded it onto the plane then they were supposed to bring it to the house but they couldn't make any kind of arrangements to get it to their house. They never gave us any kind of compensation for it at all and we had to go and pick it up at the airport and this was on American airlines as well

[@johnathanmcfadden8978]

Happy AA made contact and compensated you, I would have ask for a little more just because I really dislike them but it's your happiness that counts. 😊

[@emileepini2311]

Watched your first video and was shocked for you. My hubby is a computer programmer and has been for about 20 years. He said in his experience, the only way they could have cancelled your flight and made it look like you did it was to write in a loophole in their code, so that AA can do that kind of thing when they want to. I don’t understand the details, but he does. 🤓 That situation you were in was super sus. Because of your experience, I will avoid American.

[@Reed-2big]

If you remember the movie War games, that was a back door that was utilized.

[@ajs11201]

Oh, believe me, there are plenty of reasons to avoid American, and this is just one of them. Whenever I have the choice, I always fly Delta. While no airline is perfect (Delta leaves a lot to be desired in the quality of their onboard food as well as their lounges in the terminal), they always seem to be helpful and professional, and I've never had trouble quickly finding a live person who can resolve my issue--both by phone and at an airport. For example, I was once at an airport and my flight was canceled, so I went to Delta's customer service desk. The agent made some tsk-tsk sounds and said that my existing itinerary would never do. Without a peep out of me, she changed me from a connecting flight and bumped me to first class for my troubles. I actually arrived home earlier than had I been able to use the original flights. Oh, and because your departure is more than two hours late, she dropped some meal vouchers in my hand. Had it been American or United, I'd still be waiting on hold......no, thanks.

[@calebburdette3222]

I still wouldn’t let it slide I’d take it a step farther to the court system and sue them so they thought twice before doing that again

[@tinaduncan72]

Good for you. Jamie, I'm always complaining. I'm calling somebody headquarters especially if I've been wrong like that. That happened to me on Amtrak. I was taking a cruise and I was supposed to arrive Friday 6 pm and I didn't get off the train until 10:45 PM. My hotel room was canceled because l didn't Check-in b4 cut off time.Which made things very difficult. Amtrak refunded the full fare.

[@MJ-gj6mj]

It sucks to have to complain, but it is necessary in the area of travel. We had a bad experience with United...everything from broke down flights to cancelled to them not providing us a wheelchair or assistance and then no preloading, luggage that was carry on had to get checked and that was disastrous...oh and made us late to actually check in the hotel as well etc and so on. We are going to pursue and complain again. Always complain if you know you are in the right.

[@TravelAdventureswithEricB]

At least they gave good comp,they we're 100% at fault.

[@kevinvanroon3626]

I can guarantee that they were made aware about your previous video. The credit issued was a form of damage limitation. They know they messed up. But I would have requested a reason as to why they claimed you had 'cancelled' supposedly your return flights as opposed to just admitting you were bumped involuntarily.

[@fw1421]

I worked for American Airlines for 23 years and it’s hearing situations like this that make me NEVER use my retiree travel benefits. You PAY for your tickets we fly space available and our priority is we come after the freight and will get bumped at the drop of a hat.

[@daveb2280]

That's pretty standard not just on the commercial side. It's the same for retired military. I'm retired Air Force (26 years) and have travel benefits on military flights. It's called Space-A. And the same rules apply as you have stated. I value my time more than saving money for a flight that may take me days to get on. But it's an option for people that aren't in a hurry and want to save money.

[@douglasbray3563]

Good Morning Jamie, it made no sense that the flight that you checked in for and had checked luggage would be cancelled and magically your seats where already resold.

[@leenie1255]

His seats most likely weren’t resold in that short a time. There were probably standbys or oversales that needed seats and as soon as his seats canceled the next in line is assigned those seats. It’s all automated.

[@sheilawalsh3776]

We had this same experience but much worse!!!!.😥

[@kristihenderson31]

So glad yall got some compensation!!!!! What a mess glad they did the right thing!

[@crazycattraveler8895]

Yeah, an airline that size is never going to admit fault unless you took them to court which can be a financial and mental headache. Glad it worked out.

[@kakk00]

As a retired AA reservations rep, I’m very happy with this resolution. I honestly wasn’t sure you’d have much luck at all as it’s really difficult to get an actual customer service rep involved these days, instead of getting automated responses. And as a side note, I seriously doubt an agent just went in there and canceled your reservation due to an overbooking situation. They’d happily offer vouchers to volunteers rather than deal with your situation. I suspect it was some kind of computed error. But you were still definitely owed big compensation and a major apology. And since it seems you just got thrown vouchers at you, let me be the one to offer you a sincere apology. And I mean it! Thx for flying American!! Give us another chance. And I appreciate you and Sharon so much! You guys rock!!

[@SharonatSeaTravel]

Thanks Karl!!! We appreciate you too!!!!

[@dandorrance9113]

I had something similar happen to me a few years ago. I checked in on the app for my flight, got boarding passes, and even showed my son-in-law I got first class. Put my phone away in my pocket. A few hours later, I saw a snapshot in my gallery of the reservation being canceled. I could only conclude I had not exited the app, and somehow my movements had canceled the ticket, even though you have to confirm by pressing the yes button. I was shocked as this was just after covid and flights were full. I was on queue with American for 2 hours before getting an agent who then was able to reinstate my ticket. Based on your experience, I wonder if there's a software bug in the app. Glad your situation was resolved!

[@jesdadotcom]

You do seem kind and genuine but I’d rather walk barefoot through lava than fly AA.

[@stanksalvala]

I'll never fly AA again and encourage others against it whenever possible. It's just the most awful airline, and I know all airlines have their problems.

[@waakca]

So it could happen again since they didn't address how the problem was fixed.

[@lori.imhoff]

We dont fly AA often, but did for a quick trip in May 2019 for my brother in laws graduation in New York with our then 7 month old (his first flight!) Left PHX on Friday on a red eye. Our flight home was scheduled for around 7:30 on Sunday. It kept getting pushed back due to mechanical issues and we eventually left around 1am. Got into PHX around 5. Was supposed to work that day as it was a blackout day for teachers as it was the last week of school. I emailed HR with proof that we were delayed so long and went straight to bed when we got home! I complained and they offered $100 total!! I will never willingly fly AA again.

[@bkmartin1958]

We were happy American Airline customers. Then troubles started. We were flying from Rochester Minnesota at 05:10 to Denver. One hour layover then fly to Seattle WA. Two hour layover and on to Vancouver BC where we were getting on a cruise ship the next day. One week before our flight we got a call. Our connecting flight in Denver had been canceled so we could take a later flight out of Denver that would get us to Seattle too late to catch the last flight to Vancouver. So we had to shuttle to Minneapolis at 05:30 so we could fly to Dallas, to Phoenix, to Seattle, to Vancouver arriving at 23:00. We got to our hotel at midnight. Our next two flights on American Airlines were similar, a connecting flight was canceled, causing rescheduling, longer flight times, longer and more layovers, plus the added benefit of more headaches. Now we fly on Delta and have had no problems.

[@SharonatSeaTravel]

Ugh..We may be looking more at other airlines in the future as well..thanks for sharing!!!

[@brianglas7768]

You were flying American and connecting in Denver???

[@jesdadotcom]

Delta isn’t perfect but they are the best choice in the USA.

[@esseil]

I'd guess DEN-SEA was a codeshare on Alaska. AA doesn't fly that route.

[@emilym3981]

I think American stepped up and gave you very fair compensation.

[@timgraves716]

Glad it worked out for you.

[@MJ-gj6mj]

We had an absolute horrible experience with United airlines for a very similar situation as well as other reasons (involving mobilty assistance- their lack of and total disregard). United hasn't responded and we have videos and photos so this makes me want to pursue higher up. I really enjoy this channel and find the tips and info to be very factual so I definitely am listening about this situation with American! TY you all for pursing this, sharing and updating us so we can all make better choices when we choose which airlines to use.

[@TheRealScooterGuy]

I wonder if your YT channel helped.

[@SharonatSeaTravel]

It couldn't hurt, but with social media these days, viral videos of unhappy customers happen all the time. Thanks ScooterGuy!!!

[@hermanlucero]

Persistence paid off for you!!! Glad to hear it all worked out...

[@kays749]

Their MO is to ignore you for as long as possible then blame it all on you. If you keep pestering them enough, they will throw money at you to go away. Delta broke my wheelchair on flight to Paris. We had to get it repaired in France. Then they lost the wheelchair on the flight back to LAX. I had an air tag on it that showed it was in the Delta luggage department at LAX. I tried for a week to get them to go look for it. They never did, because it is nine months later and the air tag still says it's there. Phone calls, online complaint forms, emails, for a solid month. Finally I mentioned the ADA to one of them and the next day I get a call from a wheelchair company telling me Delta was replacing it. Later I got a letter saying they had turned the information over to their department overseeing handicap operations. Turns out, a law had recently been passed that airlines must take care with wheelchairs. Fortunately, this was my travel chair, so I had another one at home. They would rather try to brush me off than find the chair, and it was then less trouble for them to buy a new one.

[@armyavi8tor]

Funny thing on the AA website the change seats button and the cancel itinerary button are right next to each other. If you’re using a mobile device it’s easy to click cancel. Luckily it asks you to”are you sure”

[@katehissam4923]

Use that soon or they will conveniently be unable to find it. I had two round trip tickets to Germany in 2020 that was (obviously) canceled. We tried again in 2021, and that was also canceled. I spoke with a CSR and was informed that the tickets were rolled into vouchers. I asked how long they were good for and was assured we would be able to redeem them in 2023. Fast forward to 2023 and nobody could locate my vouchers. Nearly $3k lost.

[@MerryWeed]

I booked first class for a family emergency. Informed AA I have a disability! On return trip AA placed me in a plastic chair, not a padded seat. Couldn't pull my side seat tray due to the lip on the non-adjustable plastic seat. I filed a complaint wanting my return trip refunded due to the rude flight attendants & awful chair. They told me I wasn't in a plastic chair because that's against FAA rules. I said Thank you for informing me of that because I have all the AA documents & a pic of the plastic chair & will file my complaint! That was it for American with me!!! I take a bus to another airport that American doesn't service, and traveling is so much better!!! Alternative facts seem to be the AA motto!!!

[@leandroleye534]

This airline is the worst experience you can have and they give it to you from the best before flying with this airline. Check the complaints there are thousands, all for bad work and they are liars. Take care of your money before choosing a trip with this airline.

[@laureljaneg]

Sounds like they compensated you each for a one-way flight, however, I think you were bumped which is an automatic double the one-way flight. I’m glad you got something though. Ive flown them frequently and have not had a problem. One thing that they do that annoys me is when you’re looking at flights that are not direct. They have very short connection Times..

[@Trebor0178]

Wow...350 PP....If I could only get inconvenienced.

[@LongTimeCruisers]

Glad American Airlines made things (at least partially) right for y'all!🚢 💜

[@alisasadventuresincruising]

Glad you got a real response from the airline and they tried to make it right!

[@lazrus7049]

rules are for domestic flights if you are delayed for more than 2 hours the airline owes you 400% of the one way fair for each ticket. that is 400% in CASH. check the rules for the FAA. American Airlines shorted you.

[@grannygoes]

It’s called the Tariffs or Conditions of Carriage on their website. Print it, highlight your rights and carry it with you.

[@NancySettles]

I just used American Airlines on my recent cruise out of Miami for the Seascape. We left out of San Francisco, I had originally booked a Non Stop Flight to Miami. They changed my itinerary and added a Connecting Stop in Phoenix, which was only an hour connecting time. They were late leaving SFO. When we got to Phoenix, they made an announcement that 45 People on board had connecting flights to Miami, and we were to be let off the plane first, we only had about 15 minutes to get to the gate. Everyone was rushing and running off the plane, it was very chaotic. I have a heart condition and would not have made it if I used the wheel chair assistance. I just ran, barely making it by 4 minutes!

[@emileepini2311]

That’s so sad. What an awful experience!

[@merridybenton7028]

Resolving the problem simply helps both you and AA as neither ended up with headaches from arguements. Wish more companies made life simple.

[@zamis21]

I am glad it worked out for you!!

[@Parkhopper1985]

I'm Executive Platinum on American and I booked a flight a month in advance and when I went to check in for the return flight my seat was moved from the exit row to basic economy middle seat. The airport wasn't crowded so I asked the gate agent (before you go thru security) to check it out. It took about 10 minutes but the reason code was 'changed by corporate'. When I boarded I could see 3 full rows of pilots and flight attendants occupying all the exit row seats. I called AA and got nothing.

[@SharonatSeaTravel]

Yes I have been told before that they will make changes to accommodate their crew. It's unfair. They should be planning for the crew in advance.

[@UnicornDreamer]

This is customary in the airline industry. Flight and Cabin crew often need to be repositioned (for a variety of reasons). No crew, no flight.

[@Sweetlyfe]

@@UnicornDreamerThis is dead heading crew, so commuting to the airport they’re flying out of for work.

[@leenie1255]

Wow! I cannot believe HDQ would move an Exec Plat to a middle seat for a flight crew. I retired right before the US Air merger and the whole airline went south after that so it’s possible. And last time I worked there there was no code for “changed by corporate” but that could be true. Where’s Bob Crandall when ya need him?

[@leenie1255]

@@Sweetlyfe if a crew member is commuting, meaning they don’t live in their base city, it’s on their own time and his/her responsibility to get to their base on time even if they have to buy a ticket. Dead heading is being paid by the airline to get crew where they’re needed. Two different things. If a flight is full and they need to get crew on that plane they ask for volunteers and offer compensation. If no volunteers then they bump the last person booked and checked in. I’ve a feeling we only heard the family’s side of the story, there’s probably more to it.

[@generichardson4771]

if i fly i go with airtran they are always early or on time years ago friend booked a flight with delta from my local airport ( orlando) so i could visit my mom in west virginia closest airport to her was pittsburg the delta flight had me flying to DC with a 2 1/2 hour layover airtran for the same flight path orlando to pittsburg 20 min layover in atlanta

[@Ian-ru7rj]

AirTran has been out of business since 2014…

[@JohnSmith-gb5vg]

During my frequent flying days in the 1980-2016, never was bumped but did volunteer to take another flight so families could fly together (over booked flights). Happened three times, during the winter, twice United and once Continental. No issues, received complementary breakfast coupon (x2) and refund vouchers (x3). The next flights were all an hour later 9-11pm arrivals. Oh, my one luggage check-in was waiting for me each time. 😊. There was one time I did give up my seat at the gate cause this a@@ was giving the ladies a hard time. She booked me the next flight and upgraded me to first class, free! And luggage was waiting for me 😊

[@anne-marievr5710]

Very happy that this worked out for you.

[@formerlyknownashammerofthegods]

Heard that AA had consolidated their customer service as it looked like they had a lot of issues. Glad it worked out for you.

[@CrimFerret]

Given that you got home the same day/night, this sounds like a fair resolution. Not to put too fine a point on it, but I suspect part of the reason you were offered anything is the number of subscribers you have and likely the number of people mentioning this on social media. There are two companies I have accounts with and on those occasions where there is an issue, I don't bother with phoning their support line, I DM their social media reps. I generally have an intelligent response within 20 mins and not some outsourced worker reading off a script.

[@sheilawalsh3776]

We also had a terrible experience with AA. WE lost a day ,missed a very important concert our daughter was singing with a very famous singer.We were canceled after being canceled the flight before.Horrible experience,ot in late.I just. Wrote to themand am waiting for their reply .It was the worst AA experience we've ever had. 😢

[@dawnlarch1516]

$350 each is pretty reasonable seeing as though they normally give people nothing. I do believe they over booked your flight. The best part, is it's all over. What a waste of your time !!

[@kamkarter8821]

The compensation seems fair but please don’t forget your travel credit expires in 1 year.

[@SharonatSeaTravel]

Yes we will be booking a flight very soon so that we do not lose it.

[@dominiquefrazier00]

I'm so glad it worked out!!!

[@karengriswold4537]

I'm glad you got resolution. It could have been so much worse if you had been traveling TO Miami! (I don't even want to put that energy out there. OMG. ) Thank you for all your content

[@saltyroe3179]

On a flight from BUR to DFW (1st class), the flight took off 2 hours late. AA didn't board meals, so we didn't get the expensive meal we paid for. I filled a claim for a partial refund. AA response was that they owed us nothing. Still working on getting a refund.

[@winnieayers5137]

Glad it got sorted for you all.

[@freefrankgable]

Why are you leaving out the important stuff? Did you have to pay for the other flight hours later after being bumped? How much, and how much was your original flight fare? Need those answers to determine if the $350pp credit was good or not.

[@SharonatSeaTravel]

We had talked about that in our first video when it happened. This is just an update.

[@stevebartley628]

Years ago we had a problem with a Continental flight coming back from Hawaii. My sister who had been an AA reservationist previously complained and got a very good flight credit for us.

[@richardg8651]

Take the credit and run! I think AA was smart throw a little money to make the problem go away and you were smart to take it.

[@auntielifeadvice6081]

What did you do that got that person to call you? Something similar happened to us and we could never talk to someone . Even the correspondence we had with them they would not do anything. Our experience was worse in that they cancelled us off our connection because as they said we could not make it due to our 1st flight was slightly delayed. The reality is we made it to the gate as they were boarding, was relieved that we made it only to be told our ticket was no good. They cancelled it under the assumption we could not reach the gate fast enough and gave our seats away! They never did anything to provide any compensation which was absurd considering this was the last flight home for the night so we were on our own for expenses for a hotel. We had no luggage or anything so we incurred additional expenses for toiletries and food. It was extremely frustrating!

[@SharonatSeaTravel]

Hi..Thanks for your comment!!! We used the online comment and complaint form on the AA website to submit the information about our issue. We also linked our video, and they may have helped our cause a bit, but here is the link to the form...www.aa.com/i18n/customer-service/contact-american/customer-relations.jsp

[@emileepini2311]

Wow. They should have owed you BIG time!

[@JimDean002]

I noticed you said you fly that airline often so that will work out fine for you. I do wish there would have at least taken some ownership of the LIE, but money's money and at least they came up with something.

[@AnnaBezinskaya]

I am glad it worked out for you. Can you please explain what you did and where in steps? My parents are in the same situation RIGHT NOW. They’ve been stuck at the Miami airport for over 25 hours- being blamed on changing their flight with no vouchers or compensation. They spoke to different reps- no answers. I called the airline- since it was late night yesterday and they are denying their fault and blaming on the passengers

[@brianschultz1]

Not to pile on, but if it truly was involuntary denied boarding, you would’ve been eligible for four times the amount of money you paid per person for the flight. So if that was the $200 flight per person, you should’ve had $800 in cash not just flight credits for each person. That probably would’ve entailed a fight. If they didn’t flat out tell you it was involuntary denied boarding though. Easy 1400 bucks for your next flight.

[@stevenhall513]

Sharon!

[@tduck828]

Ive been waiting for this! They would have been giving me more.

[@silverfox5732]

It's great that you got the problem resolved and it's great to have been composited after all you're not trying to get rich ,just acknowledge and they did that 👏🏾 👍🏼 😀

[@SC-dp1gv]

AA Is the worst company in the western world, still don't understand why people fly AA

[@d.c.3220]

Most airlines are in the same boat. I've had way more issues on other carriers vs. AA.

[@SC-dp1gv]

@@d.c.3220 ohhhhh noooooo AA plays in a different league, they are just horrible

[@jesdadotcom]

Their product is their routes. Getting you there on time (or at all) is their last priority.

[@d.c.3220]

@@SC-dp1gv - United, Frontier and Jet Blue are the worst ranked airlines over many years - google it.

[@d.c.3220]

@@jesdadotcom - Most of the major US based airlines (Delta-United-American) all average about 80% for on time performance. Budget carriers go down from there.

[@CarnivalCruiseAddicts]

Glad it all worked out.

[@MrRMB1]

I worked for AA for about a dozen years and left right before Covid. I still think that they needed a flight crew of four in PHX as it's a hub and you were bumped as a family of four. They really are a great company and do care about their passengers. I'm not surprised that it worked out and am glad that it did. Stay safe!!

[@warrenSPQRXxl]

Companies that care about their customers respond with real answers in real time, preferably with a real knowledgeable person empowered to fix the problem or at least ameliorated the situation. This is not true of any airline nowadays and most large companies in general. Chatbots, kiosks, and apps often don't help. One need only look at Boeing to see what happens when companies are driven by bean counters and CEO bonuses rather than good service or a good product.

[@MikeyS.-zd7ns]

Congratulations, it's probably the best anyone can get out of a corporation.

[@cathyisgrigg1813]

Good compensation. Glad to know these things can even happen

[@greenlight1764]

Wild story; however, nice offer😊

[@jonathansmith283]

OUTSTANDING

[@josephstudi912]

You did well in my opinion. My brother there son and daughter in law and there 3 children two below 3yrs old.The daughter in laws parents a sister yes 10 in total. Got stuck in Orlando over night when there flight was finally canceled at about 12:30 am the next morning. Not making it home for over 24 hours they each received a travel voucher for $250 each.

[@JaniceCrowell]

Glad it worked out. SW wasn’t that good to me last month.

[@waytoson]

At least they gave some resolution. I notice it says it has to be used within 1 year of date of issue. Just a heads up.. TFS your story

[@georgedavies1912]

Congrats

[@grannyoffive1313]

Thank you for the update… We just got off the Celebrity Beyond and we did not have Internet to be able to watch videos… But I did see that there was an issue and I'm glad it's now resolved

[@ronswinford4952]

Glad this worked out for you, but your forum is the reason this happened so easily.

[@tonyasalas]

great job

[@sugarsgetaway]

That's great news but took them a long enough to do something am just glad they took care of you all

[@Wild1995]

Glad you kept on them. Its a crazy story but glad you got something in the end

[@okeesmokee6658]

Good resolution and you were fortunate to get back the same day!