An overview of Customer Service | Dynamics 365 | Omnichannel

This week we talk about how Customer Service has improved over time and some of the coolest features available today. We go down a short rabbit hole on Power Virtual Agent but it ties back up into the omnichannel capabilities Microsoft has built out over the years. Feel free to share your thoughts in the comments!
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[@kolaadebayo1]

Heyyyy!!! I'm a regular listener of this Podcast on Apple Podcasts and it's great to put a face to those voices :D Keep them coming please, thank you!

[@dynamicshotdish]

Thank you for being a loyal listener! We agree that having multiple platforms to share the content is great. Please keep coming back and let us know if there is anything specific you'd want us to cover!