Angry DoorDash Customer - Stay Calm!

[@jackcarraway4707]

My #1 rule: if they're hostile on the phone, return the food to the restaurant and report it to your delivery service. They'll cancel the order for you (won't affect your stats) and you may get a couple bucks as compensation. My saying is this: Rude means no food. Or, pass on the ass.

[@smiller9308]

That's common scam. They call you and tell you to deliver to a different address and then say the order was never delivered.

[@77alokprasad]

In this case , take the photo, so that we have the proof that it was delivered.

[@richthetrashpicker-upper5244]

I have an addiction I deliver all day and then I get off and watch Delivery on KZbin thank you you have an awesome channel

[@M.A.R.V.]

man if people ask why im filming for my protection and to cover my ass

[@ivychick855]

I know I'm late, but I loved how you let the guy at the restaurant know his place is well liked. You seem like such a nice guy. You set boundaries and didn't budge. Lord knows I can learn from this channel!! Keep being awesome!

[@lauramills2627]

I deliver for Amazon and you wouldn’t believe the amount of notes left to take the package to a different address that is like miles and miles away like no it’s getting left where you ordered it to go

[@skepticthegreat979]

So true. Also, very bizarre notes, like "No, deliver Friday."

[@danielheinlein6741]

Question why do all you Amazon drivers drive crazy. I’ve almost been killed a few times by these maniacs. Not saying it’s you. But the rest of them fuckers

[@ImagineBeingFat]

“Deliver to the rear door… why is that so hard to understand!!!???!” Can’t stand the delivery notes

[@itsmehi90]

I love it when amazon throw your parcels over your fence or throw then in the bin.

[@Inbal_Feuchtwanger]

@@itsmehi90 They often like to just deliver to one of my neighbors and then I never see it cause my neighbors keep it. FedEX is probably the worst. Has a package with UPS that required a signature, they let some random person sign off on it and never saw that one again, I have no clue what the point of a signature even is if they just let anyone sign and take it. I really only trust USPS with my packages.

[@virgosmotha]

i just started instacarting and seeing you take your lunch breaks and beach walk breaks were so nice to see. i left my hourly job after it was litrally killing me and i absolutely love just being able to stop when i want and startup when i want, its truly freeing and you meet so many people in the area! also subbed cus you are just tha cutest (no homo) keep up the work dude!

[@elijahdunmore7526]

GREAT JOB AUSTIN YOU MAKE DASHING WORTH DOING 👍🏾👍🏾

[@lenag6019]

Just came to this randomly. Great advice for the deliverer, but even more important for the people ordering to understand and appreciate what goes on to get your order to you. Gratitude 🤗

[@cristianoliva6461]

Good channel Im dasher in california with 7000 delivery keeping my Top dasher with high score, the only secret is be profesional and consistent, good communication with the costumer is the key too, good luck Dashing

[@michaelax3025]

What very honest insightful look into what it's like to deliver for doordash I appreciate it very much I just subscribed

[@AustinsCoastalDelivery]

Thank you so much. Do you have any video suggestions or anything you want to see in a dashing video?

[@SPEC1AL-D]

i cringe everytime i deliver to a location where i can tell its someone going on lunch, because so much can happen between the pickup and drop off. and there's a highschool teachers and students order from and it is a complete mess of ppl ordering and not telling me where im supposed to drop off at the school and not answering phones... then i got ppl wondering what im doing running around the schools treating me like im creepin! fucking annoying.

[@davidspiegel5159]

Going anywhere on campus except the office is asking for a problem

[@obxguy1]

I’ve been DoorDashing & UE since July 21. Subscribed!

[@colton7373]

You handled that situation very well.

[@blahblah1438]

Hello, I just started dashing part time for extra money and it can be nerve-racking sometimes but I do enjoy it. Great video

[@AustinsCoastalDelivery]

Thank you! Keep at it...door dash opened up a door for me into self employment. It gave me the flexibility I needed to make other things work out, on my schedule. Good luck.

[@XxSuicidalNinjaxX]

It gets easier the longer you do it because you know everything to expect. I was so nervous when I first started too lol. It also helps that you learn the streets so well and eventually will have been to every restaurant several times. It becomes second nature.

[@blahblah1438]

@@XxSuicidalNinjaxX It’s true, I’m learning about my area places I’ve never even been in my own state

[@XxSuicidalNinjaxX]

@@blahblah1438 it’s a great way to discover new places. I do that all the time. I always look at what people order mostly out of curiosity and I’m like “dang that sounds great actually” 😂

[@BlueEyesBound]

Your content is so relaxing lol idk how or why but it is, keep it going! 😁

[@AustinsCoastalDelivery]

Thank you!

[@MsDJDJ]

From one Dasher To Another-Thanku..this is great!

[@saraheyer5577]

Thank you for this video! I am a new dasher and this was so helpful!! 🎉🎉🎉

[@BPort1986]

Hey Austin! I’m a new dasher and I dash in the same area! (I will also go to Beaufort as well because I live between both zones). Just wanted to say great channel and I am looking forward to new videos.

[@AustinsCoastalDelivery]

Thanks Brittany! If you see me around flag me down and say hi. I like meeting other Dashers and hearing their stories and advice!

[@nmhtv3427]

Just started about 10 days ago and I absolutely love it

[@yvorances]

Great video of your experience as a dasher, even I am watching you all the way from Peru

[@pantherplat3763]

Btw, most of the time that the restaurants are running late with the order, it’s not their fault. DoorDash tends to send the dashers too early, we’ve had dashers sent 10 mins til it was ready, and they’ve gotten pissed so we would get calls from support, hate those calls

[@ayishahthompson1712]

Hey Austin, I really enjoyed your video. I found it to be very informative and I will continue to watch. Thanks for sharing your experience. And my state, I'm in Texas there is no way I can go in those restaurants with a camera somebody might shoot me LOL

[@infernomaster2702]

I give it to you by doing Walmart orders lmfao, I avoid that crap like the freaking plague, its not worth it

[@AustinsCoastalDelivery]

Yeah my Wal-Mart was awful for a long time and I ALWAYS declined their orders no matter how much they were. I had like 4 bad experiences in a row a year ago. Recently I gave it a shot again and Wal-Mart had hired multiple people to only handle online orders. Orders have been quick, they come right out and load them in my trunk. In and out no problem, even at busiest times. Tips are so much higher on grocery orders so now I find myself desperate for more Wal-Mart orders! They stepped their game up in my area. Worker told me they now average 6000 orders per weekend in just the island location.

[@SPEC1AL-D]

@@AustinsCoastalDelivery yeah a few months back i heard walmart has stepped up their game with employees getting orders ready. i still havent received an order from walmart, though. but im in tx doing country dashing.

[@nichellemackall4157]

I wonder how much gas was used and how much the final profit was. BTW I love your energy.

[@dianeosterhous4131]

Wow, great video. It gives great insight into what dashers go through , I had no idea ! I'm subscribing !

[@stevenreynolds7105]

Hey Austin, What a GREAT channel, I enjoy it alot!!!!!!!

[@AustinsCoastalDelivery]

Thank you!!

[@zelva6792]

hey man, new dasher here. just wanted to say thanks for mentioning that bit about the address. i just had a customer yesterday try to change his address on me mid-dash as well (he panicked bcs he had scheduled a delivery time and he thought i would get there too early so he wanted me to go to his current location. which i couldnt do because this dash was actually a double and i ended up waiting 15 mins for the 2nd customers food) i met him at the location he put in the app (and yes it was at his scheduled delivery time slot) but he still left a 1 star and said it was because didnt follow instructions. it makes me really frustrated because the guy got his food, at his scheduled delivery time, at his scheduled location and then he did that to me. is there anything i can do about that? i screenshot all the text messages just in case DD ever asks me what happened

[@disgruntledgoatiam]

Damn. You're a nice guy. I wouldn't have done that 3 mile order unless it was at least a 12 dollar payout. It looks like you charge only a dollar a mile. Well. Thanks for posting and hope you don't put too many miles on your vehicle.

[@Arweto01]

Just subscribed bro. Great content. Fellow dasher here.

[@danwalsh4190]

I had a woman (no tip order) call me up and yell at me for no valid reason. She tells me she is going to give me a bad rating like it is going to hurt me. My rating went from a 4.96 to a 4.92. I was still way above the 4.7 needed to be a top dasher.

[@heavenforney2092]

If that woman knew she wanted her food delivered to her place of employment she should have changed the destination before placing her order. That was 100% on her. I've door dashed and that happened to me once. But it actually turned out this dude was trying to get his food for free... but customer service took my side instead lol.

[@Mickieshelton]

Sometimes they'll call for like a street over for a change if address..thats cool. Some girl at a hotel tried to get me to go a extra 5 miles though...lol...im the wrong one🤣🤣

[@honestpolicy5031]

Had a 9 mile delivery.. little high, accepted it. Instantly messaged saying the address was off.. he was at a chemical plant. 5.5 miles from pick up location, so it was less distance, cool. Showed up... handed to the guy, couldn't confirm because the delivery address was too far from where I was. Contacted customer support... confirmed... $16 tip from the guy! :D Definitely be careful with deliveries where the address is off.. or customer requires a change of address.. CONTACT SUPPORT IMMEDIATELY

[@Lover30583]

Hilton Head island is a super expensive, ritzy area to live in. You can afford to live on Hilton Head just being a DoorDash driver??

[@AustinsCoastalDelivery]

Of course! That is the inspiration for this channel

[@supertaft77]

Yes they don't answer the phone most of the time..... strange when your waiting on something but won't answer 🤔

[@cole2404]

Hey Austin are you doing ok, still dashing? Just came across your channel and I like your style. Very laid back and professional. Hope you're doing well 🎉

[@zmontez1]

Great video man! I dash in San Antonio TX

[@MK1_games_other]

I know this is a while back but it showed on my recommendation.. I do doordash for mount pleasant and downtown charleston SC!! About a month but here lately I’ve been gettin 2.50 or 3.00 orders more then ever like wth!!

[@lisabrooksmolina1313]

Great info!! Super helpful. Appreciate your work.

[@dave_made_it]

Thanks for showing how this goes man I enjoyed watching, and the way you explained everything and interacted with the restaurants and customers was nice. I'll sub bro!!

[@Magicalteam12]

These people are HANGRY

[@livinthegiglife1407]

You actually can deliver to another address while keeping the original address but make notes. You will need to call support and let them know. I've done this so I know it can be done ..... plus they leave you a really good review

[@michaelax3025]

The way that customer spoke to him there is no way in hell I would go out of my way and drop it off at another address

[@AustinsCoastalDelivery]

Yes in hindsight I thought about how I could have parked, called support. However it was a stacked order that was already behind, I was nowhere near the restaurant, the customer was rude, and I was having lots of internet connection issues at a time when app logistics were constantly being updated. It was just a decision made in the moment that I stuck with.

[@richcrypto92]

It's not about the review its abotthe money per order and who's gonna compensate you for the time and hassle!?

[@mattrkelly]

you have to have the 'sorry i cant deliver' on standby 😂

[@talirob]

I'm gonna start my first day of door dash this week. I just bought a xxx large got bag and a large pizza bag. And an insulated 6 cup bag for drinks

[@dylanhubbard5515]

I would have told the customer, that I would contact doordash, and see if I could find a solution to her problem! Then I would’ve called doordash, who would’ve found a solution that the customer would have been satisfied, or dissatisfied with, and would’ve told me the best solution to the problem, and would’ve disqualified any negative ratings, for the solution!

[@glitzyglam7827]

Great videos! I really enjoy them ! New sub here

[@davidspiegel5159]

If a customer ever raises their voice to me they are NOT getting their food. I call support and after their account is suspended their food goes to the homeless

[@thomas25082]

Bullshit

[@carolinejordan12]

Why do you not use the insulated bags provided?

[@cypress6954]

what body cam are you using? i like the quality

[@VanceWarren83]

I noticed you don’t have a bag to keep the food warm.

[@charfras4767]

Love your channel and your personality

[@AustinsCoastalDelivery]

Thank you

[@BullionMMA]

Forgot to give a customer their can of sprite and customer said nothing about it haha drank it over some ice later that night!

[@marylyn3081]

I order from door dash. After watching this I'm not sure how much money you actually make??? Between gas and mileage on the car.

[@sssfsshtscfjyv7600]

Not enough in my opinion

[@kristalmeracle3876]

Not DD but i deliver pizzas in Texas. You would be suprised how many people dont tip or tip say keep the change $. 29. Or they give the wrong address. Im always thankful when i get a decent tip even if its $2. Something is better then nothing.

[@gypsyaspen1297]

Wow this even test extroverts. These videos can also help people be better customers

[@SykoArk]

Love from indiana amazing videos my friend

[@AustinsCoastalDelivery]

Thank you!

[@SupaStah01]

Bro, you do great videos! Keep em coming

[@ryans413]

The one lady was rude s**t happens the drivers can only go as fast as the restaurant is. Tough luck lady

[@ronyorde5144]

If you have it in your area try spark some also I take alot of 20$ plus order for easy drops and u can check items b4 u accept 😉

[@XOXO-mb2vh]

I miss when doordash flowed like this for me. Money came fast and good. Now my area is dry. Gas prices affected the type of demographic I deliver too. I think the area you are in has customers with a higher level of wealth. Maybe a resort town.

[@NotSure876]

I don’t take one second of BS, at the first sign of any issue, I cancel or return the order to the restaurant

[@martingale0]

Did Walmart just say 25 items ohhhh nahhhhhhh 😂😂😂

[@lennyic215]

Damn I need to start doing doordash

[@livinthegiglife1407]

They give you a bump on pay as well

[@akanesoratobu8889]

cool channel. man may i ask what type of camera you use thanks

[@alondrasantiago9569]

“woah” 😂

[@robertjerger2786]

So, what is the taxes taken out of your pay ? Still worth it ?

[@Goldensimba815]

I woulda called dd and told them they don’t want you to deliver to that address either they would cancel it and you get the food for free or they pay you more to take it where the b wants it

[@martinmi5]

Just subscribed! Which state are you in?

[@ElPalo.]

On reddit while waiting for your order 😂

[@ptsmith4660]

I'm totally out of the loop on this .. your money is the tips? is that correct? surely, there must be more than that or this would not be worth it .. gas, etc. how does the total earning amount get figured.

[@huynhnguyen6137]

Door dash and Uber eat which 1 better?

[@toadz8113]

Well shit.. I thought we were going to find a fishing 🎣hole at some point in this vid 😕

[@lauramills2627]

Why not drive for Amazon Flex you can pick up 30 minute one hour to hour for our eight hour and six hour blocks. I just can’t bring myself to DoorDash because I don’t feel it’s worth the gas or the where in tear on my vehicle and where I live people don’t tip for shit

[@priscillaphillips3082]

I've been assured that the delivery people have bags that keep your food warm ... big lie!!

[@1969camaro]

At least he’s never alone🤣🤣🤣

[@corysexton3970]

This is why I love cameras because they don't lie and people try to f you all the time I am sick of that

[@elicc6494]

there's this app called "para" it shows the tip, so you don't have to guess. it goes against the doodarh policy but i haven't had their issues.

[@gypsyaspen1297]

That's absurd that the person works for FedEx and doesn't get it. Don't order food if you want me available

[@richcrypto92]

She should have just cancelled the delivery.

[@Yahweh-Chase-Bella]

Iv been thinking about trying out this doordash setup but live in the middle of nowhere. I'm about 25 mins from the Penn state college I wonder if it's worth driving to that college town and rolling orders. Anyone from state college here lol? Also I lived in Beaufort SC in the marines Hilton Head is a really nice area

[@michaelax3025]

I'm curious how many miles did you drive to make $136?

[@norcalpinoy9618]

No.73 subscriber here...=)

[@christopherfava2529]

Cool video man

[@arisenfromash6489]

7:40. If guy asked me what the camera was for I'd ask what the mask if for, scared of the convid still? Why fear a camera when you're hiding behind a mask lol.

[@desertsoldier41]

I had three idiots fail to deliver to my (dropped off at random door), then one who would not deliver unless I met them at their car. Going with Grubhub.

[@LINX29X92]

I’ve had something similar like that happened to my dash the other day… Had an old lady call me to say she was in the hospital. But neglected to say she was at the hospital address for drop off, as I had arrived at her listed address on the app. Needless to say I was high, calm and took the deliver to her. But yeah can be frustrating lol

[@linux230]

Wait, did I miss the angry customer bit???

[@Sam-dc9bg]

These people don't get it. Doordash is tracking the order, if you pull a customer a favor they can decide to scam.

[@Lover30583]

I’m surprised Doordashing on Hilton Head island is even very busy, considering there is only a permanent population of around 40,000?? How many people could actually be using it at one time?

[@AustinsCoastalDelivery]

I asked a Walmart employee on Hilton Head island the other day how many DoorDash orders they pick on an average weekend and she told me the highest to date was over 6,000 orders! That's an average of 2,000 orders a day and thats just one store!

[@sarahsharp8595]

I'm not a dasher but where I live we only have 4 places on the app we can order from and they are all in the same Lil plaza together lol I use doordash everyday bc I'm disabled and don't drive. I have a different dasher every time lol I'm like how do we have so many dashers?? They can't make any money so I always try to tip pretty good. I'll tip between 5-12 dollars plus leave 10-20 on the porch table for them.

[@sarahsharp8595]

Also I don't live from from the plaza, not even half a mile so they don't have to go far.

[@nuwon8154]

Lolol.....lolol.....LADIES AND GENTLEMEN! I PRESENT TO YOU BRRRRAND SPANKING NEEEEEWWWWW! LOL😁😄😄😅🤣😅🤣 Talk to me in 3 years honey

[@streamer_services]

As a fellow Dasher it's hard for me to take any dash that's less than a dollar a mile I've seen it to where they want me to drive 12 miles for $5 and the way gas is I'm just not doing that man I can't afford to

[@linux230]

Did I hear Jersey Michael's?

[@kygkyg8971]

I deliver for doordash and a rude customer I called couldn't even help me find her house, I was given the wrong address by doordash and she made the process super long by not coming out of her house so I could see where she lives and I can be out of there. This was my 1st recent experience ever doing doordash, And last time, so frustrating that the system would glitch and give me the wrong address to follow and make me literally go around in circles in a neighborhood I never been in and deliver food to a woman that sounded like she had food in her mouth as she was talking to me on the phone 🙄🙄🙄🙄🙄 Oh yeah and While I was running around the neighborhood like a chicken with its head cut off I was Leaking With my full tampon 🙄🤬 And the customer only gave me $5 For the hour long trip, Burning a gallon worth of gas Approximately to her ""location"" 😤😡 What a Bi***

[@lkrause74]

So glad Door Dash doesnt do Walmart orders anymore. I NEVER did those and never wanted to and they could topple your AR real dang fast! Good riddance. lol

[@dougl945]

Just curious. If I ordered $30 worth of food but then $500 tip at my door for some “dessert”… would that happen?

[@chrisbullis2614]

I noticed that you didn't use a thermal bag even once on your deliveries. I don't understand why dashers find this acceptable. You even check that box before you dash. Have a small heat bag and invest in a catering bag to carry the larger bags like McDonalds, Cracker Barrel and any other large orders that you may have. Try to hustle a little more. Im sure that your customer was angry because you were extremely late delivering their food. I mean you took a "lunch break" and walked on the beach during the lunch rush. Who does that? You seem like a nice guy but you clearly don't understand what it takes to be a competent food courier and even worse, you are teaching others how to slack too. I hope you can improve your service.

[@codychilton8500]

Serious Question------- Why are you wearing a mask in your car by yourself?.....

[@RTRT-pw4sh]

Why are you answering customers calls? You shouldn't be answering incoming calls because they will be increasing the time it takes to complete the order. Never answer customers calls.

[@s.peartree420]

Did I see a $6 order for 8.2 miles? What are you doing? Showing us what not to do?

[@william_mac]

Okay I see that you made $136 Austin. That's a pretty good day. But then you take the gas off of that. And a prefigured amount for car maintenance, insurance and let's not forget your car payment. And then of course your income is taxable depending on your situation. Maybe you're buying a house or rent an apartment let's say for $1,000. Oh but then you have to eat! Maybe you have kids or not or child support payments. Maybe you have student loans. Or perhaps you have other debts to deal with. 136x30=4,080 per month. And that's working every single day of the year. That's not bad if you want to work everyday. Minus all the expenses I really can't imagine it works. From what I understand you have to have extra auto insurance to be a driver and legal. I used to deliver papers with my little Honda until I started seeing my tire treads running out and they weren't paying me enough to buy new tires. Granted it's a cool job and mostly it would be fun to do. However at the price of cars and gas today it really just doesn't work out if you do the numbers. Good luck to you though Austin!