Apple laptops are destroyed by specs of dust: news finally notices

[@PaulMansfield]

Stages Of Apple Product Flaws * Ignore the problem * Blame the users * Ignore the problem * Hope the fans blame the users * Deny the problem as being anything other than a tiny minority of users who are not using the product as intended * Acknowledge the problem but still attempt to blame the users * Face a class action law suit * Acknowledge the problem and partly blame the users * Provide a time limited repair/replacement service to minimise their liability * Ignore a subsequent leaked document that proves they knew about it all along, possibly even before the product launch, but took the risk anyway

[@rossmanngroup]

Pinning for accuracy.

[@korosoid]

That's PC hardware companies as well.

[@terasestHammasratas]

​​@@korosoidnot all of them

[@appleinfl]

Funny, that’s exactly how Ford handles issues too. I got screwed on the Fiesta’s awful dual clutch auto like so many others. In the class action it was revealed Ford knew it was a problem but it would cost too much to deal with properly.

[@korosoid]

@@terasestHammasratas Indeed, not all of them. Yet.

[@leokimvideo]

If you ask Apple do your computers get dust bunnies. They will say no. But what I see on my Mac devices is a collection of very fine dust, almost akin to talc powder. Not a little bit of dust but a lot over time. At the moment I have a Mac Studio. This computer sucks air from underneath and exits air at the rear. I could see the Mac Studios in the Apple stores had a collection of dust and dust bunnies accumulating under the Mac Studios on display. I made a simple removable cleanable dust filter that fits under my Mac Studio. The rage I was getting from Apple fanboys was savage. They claimed I will blow up my Mac by adding a filter. My constant response is always i'm saving my Mac Studio from becoming a dust clogged device as saw on my previous iMac. But why does Apple allow their devices to be dust collectors that are often near impossible to open up and clean.

[@MonkeyJedi99]

Look up how much of the dust in our lives is dead skin cells. (shiver)

[@thatguyalex2835]

I luckily do not use a Mac laptop, but was gifted another overpriced computer (M$ Surface Book 2) in 2018. When that goes under, I will get a Framework Laptop. The charger on the M$ Surface Book broke after a year and is proprietary. Now I have a cheap Chinese knockoff charger that has lasted me for four years. The Framework charges using USB-C (yes, my Surface Book also does charge via USB-C as a backup, but back in 2019-2020, USB-C chargers > 50 watts were not a thing yet).

[@WhatWillYouFind]

Why? Apple has been over-valued at 1tr dollars. Apple got that way with exploiting slave labor, cheap government handouts across the globe, and intentionally designing their culture/devices to reach that end. Why replace a battery? Just buy a new phone peasant. Your computer is running slow, no you cannot update the HDD/SSD or memory, buy a new computer. Waste. Give us your money. That's it.

[@MakeReality-hg5zu]

Unfortunately the terminology for that is called "planned obsolescence".... Think about it..... Why would you care about the consumer??? The average consumer will buy anything...

[@giggiity]

Like the other comment said, it’s planned obsolescence. You’ll find it across most industries (ex: cars being built to break after 150,000 miles vs the old “indestructible” ones)

[@TheLiverX]

It goes from "you're using the device wrong" to "you're using the device".

[@dead-eyedarrel3878]

Don't you know Apple products are intended for use to make people see your expensive paperweight and say "write they're hip"

[@test-rj2vl]

Yep. The intended use is to demonstrate that you can afford to buy it so that poor people would see from afar that you are better person. Apple products are not designed for working class. And thats why you replace them - because repairing is something that those do who cant afford to buy a new one. And allowing people to repair their macs would thus ruin Apple's reputation.

[@miwiki6]

​@@test-rj2vlYou're extremely correct. Apple is for show, nothing else

[@marcogenovesi8570]

stop using the device, it's only for status symbol purpose

[@MyAramil]

@@test-rj2vl That might be true, but since I see at least half of the people with iphones with broken screens, it kinda defeats the purpose.

[@ChickenPizza]

Funnily enough, dustgate sounds like the very thing that would solve this issue.

[@doltBmB]

not stretching the flex cable in the hinge to the point where dust can tear it would be a better fix

[@TheGrundigg]

@@doltBmBWhy not both, haha

[@dirg3music]

the thing that drives me craziest about discussing issues like this is that there is this sense of stockholm syndrome in the case of apple defenders. They behave as if the company is their friend, so despite the company objectively sodomizing them repeatedly over the years, they will happily defend said sodomizing. It's just so sad to me tbh

[@pjj.5649]

Wish I could give you 100 thumbs up, this is the truth!! I wouldn't own an Apple anything if they gave them away. What a cult mindset.

[@LoveLaughlardlivelaund]

Consumerism. This happened with new coke in the 80s. This happens in every industry. Just a byproduct of industrialization. You know the sell me a pen thing? Well researched ads will not just (or not even bother) talking about the quality of the product. It's about selling aidea with a product. It's about making people feel good by getting the product and that they are valid / special for choosing this brand

[@dirg3music]

@LoveLaughlardlivelaund you nailed it, and Apple have always been masters of this manipulative style of marketing. It's not about the product and its objective wins and faults, it's entirely about how it makes you *feel*, to be the owner of a "premium" product, to part of an exclusive club, and that everyone who criticizes said club is just jealous that they aren't on the winning team. And their history of this strategy goes deep, the infamous superbowl ad, "I'm Mac, I'm PC", all the way down to the green bubble and the way it knowingly pressures teenagers into getting an iPhone to fit in with their friends.

[@Dragoonsoul7878]

This is how manipulation works, why companies want human rights and manage those twitter or facebook accounts to make memes. So you see them as your friend and are less likely to believe they are manipulating you. Once you get enough people, people they often call consumers as in consumer pigs, then customers can no longer fight back as there is enough blind support. To admit you are what they call consumers means you admit to being part of the problem. It is basic manipulation. It is far easier to believe everyone else is wrong then you being wrong and were tricked.

[@phils4634]

@@dirg3musicAdd in Apple's expertise in "Product Placement". Just watch all the Hollywood big movies - the hero / heroine will ALWAYS be using an Apple lap-top and / or IPhone. Apple are happy to cough up the bucks for such subliminal advertising since they know it works VERY well indeed.

[@unknownposter2075]

I swear Rossman nailed the part about people defending/justifying the situation. Too many times on Reddit especially I see people blatantly say “shouldn’t have paid for the MacBook if you can’t pay for the repair” or “sucks you didn’t buy AppleCare+” lol

[@skycloud4802]

Reddit is a hive mind of mental illness. Hate that site.

[@VashStarwind]

Ill bet most of those people in charge of the apple reddits are apple employees..

[@phils4634]

@@VashStarwind Or at least die-hard members of the "Apple is great" club.

[@battokizu]

Satania laughing .gif

[@Mahem3000]

Lol since when Reddit is a healthy place for constructive discussions?

[@franklingoodwin]

It's Apple. I wonder why the media doesn't want to upset Apple by reporting on defects of their devices. We can at least always count on Louis Rossmann to hold Apple accountable

[@chordalharmony]

Apple is one of the big lobbyists in congress, and government and media have been working together for years…math checks out

[@Sabundy]

It's a great question why the media treats Apple with kid gloves. And always behaves like Apple's PR department

[@franklingoodwin]

@@Sabundy I know the answer. I was being facetious. Either way, the media treats Apple differently than it would a Microsoft, Google or a Samsung

[@pylotheric9777]

I saw the title and I couldn't help saying "what?" Out loud. I couldn't even say it inside my brain

[@felixmoore6781]

and responsible

[@pauljs75]

If people wanted to see companies clean up their act a bit, then those companies should be made responsible for any e-waste under their brand for 10 years after the sale date. If people could mail the stuff right back to them, and have to be reimbursed for the delivery - suddenly making stuff repairable and better support would likely be a thing.

[@Dragoonsoul7878]

The problem with this is people will abuse it to cheat the system. In turn you need some rules but due to rules they can push the window through lobbying or other tools such as ignorance to get right back to where we are now. To actually get around this there would have to be heavy punishments for lobbying that would destroy a company.

[@MonkeyJedi99]

But then how would these billionaires ever afford their own rocket programs, and yachts for their yachts, or making a city take down a highway bridge because their new yacht is too big to fit under it, or...

[@chriswright8074]

Buy back programs to be recycled in the end by company they should off 200 for any 10 years old product and recycle themselves

[@Kabodanki]

The consumer will pay for that

[@Cynos_3D]

Love that every brand and their offshoot out there is greenwashing everything but still refusing to let you buy inexpensive parts to sustainably repair your devices. Conflict of interest if ever i've seen one, geeeeeez.

[@nicholasvinen]

There's a reason it's called greenwashing....

[@britneyfreek]

this entire green, co2, climate bs is one thing: an industry. new ways to squeeze money.

[@silverhawkscape2677]

At least we have Valve

[@manguys9589]

I had a stroke reading this

[@devinjansa9329]

Louis reciting part numbers by memory is proof he has spent time in the trenches repairing screens. I’ve had a MacBook from 2013 that still runs, replaced the hard drive a couple times and swapped the disk drive for a data doubler. It’s too bad you can’t use the old macs with modern software, the 2013 was the best MacBook I owned. It seems to me that Apple really began to change when Jobs left, they have only gotten less and less innovative and more and more corporate in their sleezy business model. I love the operating system, and that is the only reason I use my current Hackintosh.

[@surengrigorian7888]

Hackintosh is becoming more and more of an appealing option for me, because of what you described. I love the operating system and the computer design, but the prices are getting out of control.

[@dapenguin2]

Look at Apple in the 90s before Steve Jobs came back. That's whats happening again, but this time he won't come back...

[@predatorishi]

Their OS is garbage

[@Idontwantanat]

Apple showed anticonsumer even during the Steve Jobs era.

[@zythr9999]

😆. Many still line up to buy their products

[@MatthewCenance]

When tiny amounts of dust can break a laptop I think something has gone very wrong!

[@macethorns1168]

Look at the early gen joycons for another example.

[@lokelaufeyson9931]

yea, its not devices that is made to be used in a clean laboratory..

[@lokelaufeyson9931]

@@the_kombinator yea, its a "save me" safety if the fan have gone dodo.. It was laptops made to be repaired.. My old 2005 laptop is the same, easy to open and do regular maintence and it still run like its supposed to do today.. I have also replaced a old style bios battery with a new and better one by cutting the cable and soldered on the better one instead.. works fine. It was one of those snowflake micro contacts..

[@baselsalam]

Apple: it's perfect the way it is. 💰💰💰

[@MatthewCenance]

@@macethorns1168 Those are awful, their sticks sometimes break and lose their full range of function in addition to the drift as well as not even locking on properly to the system - sometimes it says it isn't connected when it is attached to the system still.

[@zeneixi]

Seems that the only one who can hold Apple accountable is the EU.

[@composters]

Took long enough to get the media’s attention 😂

[@rossmanngroup]

Only two years.

[@selfdestructiontaboo]

The pin of destiny

[@JH-pt6ih]

I bet somebody at the news outlet had the problem and were mad so it got the article.

[@clementpoon120]

they notice when they get fucked over aka noticing that premiere pro loads for ages on their new equipment

[@roybobxiv8996]

Wonder if Apple lowered it's spending on ads

[@neilquinn]

The flexgate recall for 2016 only but not 2017 reminds me of my Subaru. They had a recall on a leaking fuel lines on a number of vehicles. Repair cost was like $700. However, a number of models with the IDENTICAL engine, parts, and year were not covered in the recall. They somehow got managed to restrict the recall which was absurd.

[@lucasrem]

Go cheaper, get crap and garbage, main stream media ? Weirdo guy ! We ? Ship ?

[@BSzili]

"Even specks of dust if piled up can become mountains." - say the Japanese. In case of Apple laptops however, you only need a few.

[@Arcella1987]

is it because it becomes bigger? my neighbor told me a couple years ago, that it wasn't about the amount of dust that builds up, but it was that the dust acts like a kind of "sand paper" effect and is abrasive on the cable each time you open and close the lid

[@lokelaufeyson9931]

dust love electronics somehow.. look at your power cables and you see a dust farm.. In a desktop dust isnt tha tmuch of a issue as long as its dry but in a laptop it can block important cooling openings or air intakes.. or shortcut stuff..

[@34332]

LOL

[@Cineenvenordquist]

Super literal, but supposed to be an inspiration for small daily acts. On the actual case it isn't skin soil from a Junji Ito manga (or 30,000' PowerPC dust bunnies) but more microdust from auto emissions and Saharan windborne heavy metal oxides and a sufficient scuffing in a micro ribbon cable.

[@Cineenvenordquist]

​@@lokelaufeyson9931If desktops or cloud had laptop power connectors, they'd be as popular as lymph surgery.

[@sh1vaz1]

my macbook is 3 years old with a lot of dust and dirt still lightning fast and never had reformat and instal the os or do any clean ups

[@kinggamerz2838]

I love how this guy speaks on behalf of all of us who feels this way about products like I actually feel almost every thing he feels bc I feel like if I spend over a grand on soemthing what ever I just bought should work with no issues for atleast 5years

[@0xKrem]

Just want to add that, if I buy something that cost over a grand, and it has some issues (because things happens), I want to be able to fix it and find replacement parts.

[@kinggamerz2838]

@@0xKrem yep that too, I shouldn’t have to ship it to the manufacturer wait a week and then get my stuff back if I have the funds to buy it I have the funds to buy the repair tools and fix it myself the same day

[@reabstraction]

Personally; I think that when I buy something, I should own it, it should work, it should be repairable, and I should be able to modify it

[@paulmark992]

We must protect this guy at all cost.

[@shinobuoshino5066]

I prefer to believe that noone is brainlet enough to relate to anything in this video. Louis is exposed to crapple garbage because he runs a repair shop, if you're not running a repair shop and still are exposed to crapple garbage your IQ is incredibly low.

[@luandesonfelix4834]

This flaw occurred at just a week ago on my a2141, rendered its screen unusable. For my luck the device is still covered by an extended warranty, but the fear that the same or similar problem may occur again is appalling to me because, not only apple products have the highest price in the world here in Brazil, the repair prices are extreme as well.

[@Noah-ui1iu]

11:40- I had the flexgate issue on my 2017 15 inch Macbook Pro back in 2021. Through enough arguing with an Apple senior support rep, they agreed to authorize my local Apple store to cover the repair free of charge. For some reason though, they ended up having to replace not only the display but my logic board, top case, etc because they said after they put it together it wouldn't turn on. They ended up replacing everything they said but the bottom cover. Thankful at least they covered mine because it was not isolated to the 13 inch models.

[@philrod1]

They wouldn't give you a complete new device because they would have to give you a new warranty. I had a similar thing with a Sony phone. Every single part was replaced during the fix, but the device was fixed not replaced.

[@arricammarques1955]

No, lunacy with unibody MBP retina. Jobs-Ivy be praised!

[@allennicholson4248]

Apple only put a repair program on the 2016 13” model, not the 2017 despite the affected backlight cable not being lengthened until the 2018 model year which helped to alleviate the issue. The 2017 suffered the exact same issues as the 2016 because of this. Shameful behaviour from Apple for shirking their responsibility on this.

[@CreeperOnYourHouse]

Sorry to tell you, but they didn't fix anything, they replaced your entire laptop and you lost all your data as a result.

[@jacobperez8921]

Those 2017 MacBook Pro models were famously susceptible to FlexGate. I still have my 2017 MacBook Pro non touch bar version and I am afraid of this issue popping up. I'm never buy another apple computer again. Apple won't bother making better build computers when high profit is involved.

[@asishreddy7729]

“Very often, you’ll hear people on forums, fight and argue as if Tim Cook is going to give them stock for defending this behaviour” This line had me DEAD😂 nice one Louis :)

[@JJ-Schmidt]

I have never repaired an electronic device nor do I plan to ever even unscrew/ attempt to takedown a phone/laptop etc. and tbh I don’t even know how I ended up watching this channel, but I love watching your videos. You have such a calming voice, which paired with your knowledge makes watching these seeming irrelevant videos to me so entertaining

[@Shock_Treatment]

It's good to know how things work and how to repair them.

[@themurmeli88]

Louis ASMR.

[@CentreMetre]

Its good that his voice is calming cos if not the topics of the previous videos wouldve made me dash my brains out on the nearest corner

[@peksn]

as long as u defend people's rights to do open their devices if they so please it's all good

[@lokelaufeyson9931]

if it is a few screws its not that hard to figure out how to take it apart and put it together. Depends on device though.

[@xtigis]

I am the broke college student he is referring to. My M1 Macbook Air's screen recently broke while inside my backpacks laptop slot. Believe me when I say nothing too intense happened to it. Apple quoted me a $500 dollar repair, but suggested I buy the M2 instead. Louis quoted me a similar number, likely due him having to replace the entire top section instead of just the screen. However, I am now the proud owner of a $80 Thinkpad X220 from ebay and loving taking it to school every day. I ask that everyone screwed by Apple buy another brands product.

[@RetroMaticGamer]

I didn't wait. Never bought a Mac. One does not need to wait to get screwed when one can learn from others' experiences and simply never fall for the Apple scam in the first place.

[@SupersuMC]

Please pin this, Louis.

[@Comm0ut]

The nice thing about affordable quality notebooks like classic Thinkpads is one can easily afford two or several of them and always have a ready spare while rarely needing it (I would never be one machine deep since one of anything is one away from "none" and computers are necessities) or have machines for multiple OS and because hdd can be quickly swapped there is very little downtime even over many years use. Upgradeability is nice too. My 96GB and 128GB P52s were ordered with the cheapest placeholder hard drive and least RAM so I could do exactly what I anticipated and the company knowingly provided for, buy aftermarket RAM and nice large drives for their three drive bays each. Lenovo HMM are excellent as is serviceability. Nearly all the T61 I assembled from donors still run today as shop machines for jobs like flashing GM computers or reading manuals and ordering parts.

[@DragonfireRC]

The problem is that some Colleges and Universities have gone down the Apple rabbit hole and force their students to use Apple devices for all of the required course work. Apple only apps etc... So, if you have a chrome book or Microsoft device you can't do your work at all.

[@bjornark]

I am glad we have 5 year consumer law claims here in Norway.

[@lokelaufeyson9931]

we have 3 years here i think.. can be more..

[@scwirpeo]

Meanwhile the US here with 90 days, 1 year is usually the most you will ever see for free while an extended 3 year will cost several hundred dollars. Don't think I have seen 5 years on electronics in my entire life in the US.

[@tegandetermann3299]

Canada has similar laws. I'll be damned if I can remember it ever being inforced.

[@lokelaufeyson9931]

@@scwirpeo it have been 3 years for a long time here (1-2 years all included warranty and one year factory warranty, only factory repair when failing for no reason).. some have more, i think elon in sweden have up to 5 years on washing machines and such..

[@scwirpeo]

@@lokelaufeyson9931 US used to do 1 year legal minimum for electronics like everything else but lobbying got that down to 90 days. All they are required to give in the US now is that 90 days. Hilarious for stuff like mowers and crap you use maybe 3 times depending on when you buy it in that period.

[@spikester]

I love the videos where you show a single spec of dust suddenly becoming damp shorts with the backlight power rail directly adjacent to a data rail.

[@DanielKarnole-fs3hm]

Some people say MacBooks are like a German car, if you can’t afford to fix it don’t buy it…. To that I gotta say… My BMW service center never offered me to replace my engine because my sparkplug died, nor have they offered me a new frame because of a broken tail light.

[@kazzxtrismus]

thats because they dont offer...both BMW and Apple demand..... at least BMW would need the parts because theyre junk cars "if you cannot afford the repair, you cant afford the device" = we didnt charge you for our mistakes yet and now we gotta give you a religious guilt trip to cover it up........ imagine being so poor that money is still a status symbol to you and you think being rude makes you better than someone else

[@VndNvwYvvSvv]

"Place the vehicle in the service position" to do nearly anything = on a 4-point with The front end removed including AC condenser, which means you need your AC system vented, vacuumed, and refilled. Change your battery? Gotta have the system re-"coded" to accept it even if you bridge the old and new batteries to make sure the system never loses power. I could go on. Lol

[@Oroberus]

Well ... funny you specifically bring up BMW ... in germany BMW actually means Bring Mich Werkstatt ... translates to "Take Me Mechanic" or if we want to stick to the letters "Bring Me Workshop" xD

[@h8GW]

@Oroberus Interesting. What's the market share of non-German brands driving on the roads of Germany?

[@longiusaescius2537]

Lol

[@cjcox]

Years ago when Apple laptops had their "limited" battery problem, at the time I worked at an all Apple shop, I can assure you the battery problem went far far far beyond the limited numbers that Apple threw at us. But, it's Apple. Protected. Even consumers throw their products out and buy... again... another Apple product (what??)

[@thewhitefalcon8539]

It's the vendor lock-in and the social status. Blue chat bubbles, remember? American teenagers care a lot about the colour of their friends' chat bubbles. It literally breaks friendships.

[@mr-kris]

As a MacBook Pro 2019 owner I effing love this guy. I BABIED my 2019 MBP; bought wraps for this thing. Display cable pierced by a piece of dust that apparently I forgot to blow like a NES cartridge!

[@lokelaufeyson9931]

the old laptops from 2000 - 2010 still work fine, a bit bigger but less cable damage risk..

[@absurdengineering]

It’s hardly technological progress if we have to baby those things. Early PCs were fairly fragile in some ways, especially as vibration during operation would cause intermittent resets/freezes due to cheap connectors/sockets used. But over the years, the desktop and portable machines got rather incredibly robust. Except a certain manufacturer that paid for placement in that Forrest Gump movie 😂

[@discocat2500]

On my FW13 I just ended up going with a swap partition and Hibernation instead of suspend for everything on Btrfs LUKS. Sure it takes a few extra seconds to boot, but it is re-encrypted each time you hibernate which is nice. Now I have 0 battery drain and a DE-agnostic means of restoring my sessions. I absolutely love the freedom I feel using Framework products. It's nice to know that I can fix it cheaply if ever needed.

[@ForsakenSanityGaming]

Tbh asking greedy corps to not take shortcuts at the expense of the consumer is like asking a wall why it's a wall

[@Oroberus]

Well ... in this US, yes, in other parts of the world ... greedy corps actually abandon ther proprietary charging slots because they failed to outright buy the relevant department/court because they never were on sale ;)

[@lokelaufeyson9931]

in us its more freedom to cheat i think.. in eu and the rest of the world its strict rules they need to follow..

[@GleidsonTseva]

Apple products MUST be expensive to repair. Most people say "you shouldn't buy it if you can't afford to repair it" believe apple stuff are luxury brand. Some people want show they are rich, here in South America usually they just pretend to be rich :(

[@unstabledefusion]

This is exactly what killed my 2019 MacBook Pro a couple years ago. Didn’t have AppleCare so it would have costed me $600 to fix. This whole time I thought it was flexgate but now I’m sure it was dustgate.

[@thomgizziz]

It is fine just buy a new one like a good religious zealot.

[@nickargent23]

I had the flexgate/dustgate issues with my 2017 display after 1 year... sucks to be me!

[@svsguru2000]

Bet Apple will call it "water damage", too.

[@farton_distributor]

11:25 This happened to my AirPods too! Gen 1 airpod pros had an engineering issue that created a feedback loop between the speaker and the microphone used for ANC/Transparency mode. My Airpods were manufactured one year after the interval the warranty covered. How did Genius bar respond? "Why didn't you get apple care?"

[@MrJmanrey]

I don’t know what’s worse: apple fails or apple defenders.

[@KC-lg8qf]

Have any if these issues been resolved on the new models? Would i be better off with a mac studio?

[@thomgizziz]

Well my wife beats me all the time if I wear a mouth guard and be really really quiet then will things be better for me? This is how dumb you sound.

[@h9hkk6155]

Times of Apple premium quality and premium specs are long gone, but now Apple is a fashion statement

[@zellzoii]

apple products are still crazy powerful nothing has changed my guy

[@h9hkk6155]

@@zellzoii nope they are not, lots of tests prove it, a $2000 PC destroys a $4000 Mac studio M2,

[@zellzoii]

@@h9hkk6155 apple silicon revolves around power efficient performance, so even if that $2000 computer is more powerful the impact it will have on your power bill compared to the Mac isn't worth it

[@h9hkk6155]

@@zellzoii nope, saving even 400W of electricity is irrelevant compared to Apple prices. And 400W of saving is only possible under full load. Even if I was saving 400w at 10 hours ( not possible but let's pretend) I would be saving 4 kWh per day @ 0.3$/kWh that would be 1.2 $ per day or 430$ per year - not relevant to anyone, and that is an extremely improbable use case scenario in which PC would be used at max load for 10 h per day, oh and my electricity price is also lower than $0.3

[@zellzoii]

@hhkk6155 well this power efficient performance definitely comes in use on the macbook pro for sure

[@aquamanGR]

I'm a PC guy, and have been watching the Apple repair videos for entertainment :). Knowing what I know thanks to Louis I would never buy anything made from this company....

[@RegularOldDan]

I loved my Apple products back when I actually had some. My Core2 Duo MacBook was a good value at the time I got it. It lasted many, many years (except for the battery that was... USER REPLACEABLE). Since then, I refuse to purchase their products PRECISELY because they have repeatedly treated their customers like crap since then. I've never had drive, ribbon cable, or keyboard issues in any of my cheap, ugly, user-serviceable PC laptops. I hope they change but I doubt it - this behavior is what got them to their current market valuation.

[@lokelaufeyson9931]

i have owned everything between transformer books (can split screen and keyboard) laptops from different years.. oldest one i own is a dual core 2005 laptop.. up to a gen 12 custom desktop.. and one desktop that is dual core and 3 gb ram.. old workhorse :) All works fine, the dual core desktop have its cpu cooler tied down with cable straps but the plastic shit holders broke so.. it hold up :) (only make it harder to replace cooling paste.. have to remove the entire mobo to do it..)

[@K9V1]

And I've never had any of those issues with my Apple products. Your point?

[@lokelaufeyson9931]

@@K9V1 bro, dont try and sell you opinions and view of the world to everyone around you. You are not the center of the universe. A small tip

[@K9V1]

@@lokelaufeyson9931 The exact same can be said for what RegularOldDan said. You must not be very bright if you don't realize that. He said "I've never had drive, ribbon cable, or keyboard issues in any of my cheap, ugly, user-serviceable PC laptops", to which I replied with my experience with Apple products. Don't be stupid.

[@K9V1]

I guess you failed to see the point in my comment.

[@maxmouse3]

Great reporting and I 100% agree. Just fix the thing, Apple. And make it possible for people to repair without spending the money of a new machine to fix it :(

[@zythr9999]

Unless consumers revolt, little chance of this happening

[@murroyb]

It amazes me that Louis remembers all those parts model numbers 👀

[@AceHuman]

I agree, doesnt matter if the product is bigger and badder than the flashiest one out there. If it's more reliable, the deal has been sealed.

[@dawnpoint]

Given the horrific anti-repair designs in MacBooks now I can no longer recommend them to my friends or family, and I refuse to buy them myself. Mac Mini is all I dare tolerate.

[@thomgizziz]

Yeah because the mac mini is any different... all you are doing is making excuses for your abusive partner that you worship like a religion.

[@Tolg]

All, great call outs and very fair asks

[@malcolmr8348]

As a it manager for a mac school ive seen this fault a few times. Thankfully australian consumer law provides a higher warranty accountability for hardware faults. What im also seeing regularly is disk performance issues on retina intel MacBook air 2019-3020 models

[@thomgizziz]

So those 2019 and 2020 models are out of warranty... and affected models are also defiantly out of warranty even in Australian so why is this thankfully?... you dont make much sense

[@malcolmr8348]

I was saying in general not for those specific models i had mentioned or the ones noted in this video, and that dust gate or scenarios like dust gate are covered a little better than potentially other countries

[@noureddine3633]

Mr Louis, you're talking about engineers.... those craftsman don't make too much error consecutively, it's defective by design

[@h9hkk6155]

They won't ship a $2000 laptop with a 1366*768 screen, but will ship a $1700 one with 8gb of ram, and 256 gb of SSD - specs that weren't okay 6 years ago😂😂😂

[@crashbandicoot4everr]

"But 8GB of RAM on a Mac is the same as 16GB on a PC" 🤡

[@h9hkk6155]

@@crashbandicoot4everr haha 😂 even of it was so, 16gb is also a small amount 🤏 16gb was cool 4+ years ago 😄

[@MAGAMAN]

They have to do that so people don't die of sticker shock. You aren't really supposed to buy a computer with that spec, you need to upgrade the ram and hard drive. I'm sure they are only going to charge you about 5 times the actual value of those items when you upgrade.

[@h9hkk6155]

@@MAGAMAN that's why I don't like modern MacBooks. In the past you could easily and cheaply upgrade ram, HDD/SSD, and battery, while having all the ports you can imagine. And old MacBooks even looked cooler. Modern MacBooks are 50% slimmer, and up to 70% lighter - not the most useful specs, for me even irrelevant 😕

[@thomgizziz]

@@MAGAMAN 5 times? try 10-20

[@robhingston]

Apple doesn't wanna take responsibility for a product that is over a year old, in their mind, you should just be upgrading to the latest Apple product

[@jackoneil3933]

Thanks Louis, you point at 11:50 describes why I will after 3 basically non-repairable failures of high-dollar Apple Laptops I will not buy another new Apple laptop unless they fix their reliability and service issues. Instead, I just bought basically a new (A re-sold factory repaired warranty exchange), top of the line 4K XPS 15 Dell laptop for $600 that's comparable to $3k Macbook Pro. However, that Dell had an issue with screen flicker, but with a call to support, Dell expedited me an unused overstock, higher-spec version of the same model for no charge. Quite frankly, From past experience, I switched to Apple and swore never to buy another Dell Product, and I would much rather use the comparable Macbook for the reasons you mention Louis, and if Apple could provide the level of support Dell does on a refurbished product, I suspect Apple sales and profits would only benefit.

[@crazyidiot5309]

Your knowledge of part numbers is truly amazing in recall. I wish I had that memory.

[@Nexalian_Gamer]

I remember a couple months ago, my macbook could barely run Roblox, even with the graphics down and shadows turned off. I was wondering what the hell was going on. Everything was laggy as hell. So I opened up the laptop and everything was caked in dust. I spent like an hour cleaning everything I could, including removing the SSD to clean under it. The thing ran like almost new after I booted it up

[@denisdespins1127]

Wonderful Video about these problems Luis. You still got the goods ! Also I have been doing other things at the homestead, but we STILL love ya !

[@Yulrag]

Accountability and responsibility to management these days is like garlic to vampires.

[@RockwellAIM65]

Thank you for reminding me I just got some thin brushes and scraped out the dust from the hinge of my $250 2015 MacBook Pro! I locked in on four of those for my family after you said it's not worth buying any macbooks after... no need to say I know you know you're already making a difference. Thanks again!

[@Drinkyoghurt]

The whole idea of Applecare is bizarre to me, and in Europe they sort of word it as if you only have 1 year warranty (surprise surprise, you have more than that) because they only give you 1 year of premium coverage (not even applecare). Like, right now my phone tells me that I'm not eligible for Apple's limited warranty, but in small print on the bottom it says "Apple limited warranty andApplecare product benefits are in addition to rights provided by consumer law". It's so scummy.

[@something2sea]

Yep. It's like that here in Australia too. AppleCare is charged at a premium, and just doesn't make financial sense because of the support apple legally needs to provide with every purchase in this country.

[@Kabodanki]

In France, the law gives you 2 years warranty for all electronic product. 30 days return policy with full refunds for all online purchase. That is pretty nice, though class action is impossible.

[@dexterman6361]

The "eats you up inside" ... I felt that. Thank you for what you do.

[@snakeplissken1754]

For me it´s already a no go with any laptop if they don´t make the internal parts easily accessible for maintenance, replacements etc. Granted i get that on the ultra cheap bottom line laptops stuff gets soldered on and you are pretty much stuck with whatever you have bought till it goes boom. And apple as a brand is for me like buying toilette paper for twice + the price of what other brands ask for, get the same product but some parts are sprinkled with itching powder to make the customer feel miserable for no reason. In case they run out of itching powder they put in serious effort to find something else that makes your experience equally awful or even worse. And you are allowed to pay a premium for that experience, how generous of them.

[@connorlearmonth665]

Does this issue affect the newer Apple silicon models? Pro/air etc.

[@Dommifax]

This is made even worse when you consider that there are companies who actually care about their customers - I recently had great experiences with framework and Rossignol customer support (the latter one even 9 years after my purchase even though I didn't have the receipt anymore) and I don't get how they manage to do right by their customers while so many bigger companies don't manage

[@Cineenvenordquist]

Ski boot power connectors! Inertial playback for helmets to pull your CNS back in that dura...

[@xJI00]

You shouldn’t have to pay for Apple care as an extra at all. For the premium price of Apple products they should be offering an appropriate level of service and support to begin with. In Australia the consumer protection laws compel companies to provide support over and above what they offer out of the box. The higher the cost of a product the longer they are held to covering the product. ie A $3000 laptop is expected to last longer than a $300 laptop. You can dispense with paying for additional warranty and use consumer law to get a resolution. If you have to lodge a complaint then it presumably gets recorded and makes it easier for the next person making a complaint if the company has a poor record. It’s a pain to go through the process but satisfying when they are forced to do the right thing. Kind of sad that the default response is, it’s out of warranty, and you then mention their obligation under law and they then decide to help. Everyone, should be getting g that support to begin with.

[@Hobo_X]

This is what's kinda nice about their Mac Minis. If you use something that having MacOS benefits from, then the Mac Minis are probably their lowest markup item, fairly good price/performance ratio, and it seems like they never have design flaws due to their super simple design. I'm curious Louis if you have ever once repaired a Mac Mini?

[@Bertie_Ahern]

Mac Tini is actually even better, there's nothing on it you can break, super efficient, also great for finger exercise.

[@patrickreuvekamp]

I have read about Bluetooth-issues with multiple Mac Mini models though.

[@hodlwise2470]

Mac Minis have WiFi issues out the ass. I bought the OG M1 Mac Mini base model for my parents and the WiFi would go out intermittently. Twas so annoying I hooked it up to Ethernet for them. Other than that it's rock solid.

[@Ayinde65]

The earlier 2010 minis had issues with the motherboard and I had to replace mine 2X (Luckily they were under AppleCare). I've had my late 2014 model since it was released and It's still going strong. I had to install a 1TB SSD about four years ago, but that's it.

[@hodlwise2470]

@@Ayinde65 I have a 2011 MacBook Pro that is still going strong. You can pull any manufacturer like Lenovo, Razer, HP, Dell, and they all have issues as well. No company has a 100% hit rate.

[@michaelmichalski4588]

Louis said "we have to take accountability and responsibility when things go wrong". The reality is, "WE" don't have to do anything. *He* has to take responsibility for his screw ups just like *I* have to take responsibility for my screw ups. Giant corporations like Apple on the other hand can do as they please with no consequences and people will actually DEFEND them for not doing so. 🤬

[@battokizu]

Never ever stop dunking on apples users until they learn their products are garbage. You deserve it if you keep drinking the kool aid and you keep acting like you have Stockholm syndrome.

[@helloken]

Just bought my first non Apple computer that I intend to use as a main in....just about 20 years. Last Apple main machine I owned was a 2014 MBP, back when there was SOME repairability and SSDs were easily replaceable and didn't bring down the entire system when they failed. Got 64gb ram for less than what Apple charges for an 8gb ram upgrade. And can easily add extremely fast gen 4 SSDs for a reasonable price. Imagine that!

[@Onion_Knights]

not sure if the MBP can utilise the full potential of the gen4 SSD tho

[@tezcanaslan2877]

20 years? Is the computer in question has upgradable parts such as CPU?

[@JonIler]

What I love about Louis is his integrity. ❤

[@Graamow]

I see a lot of MacBook Pros at work. They do look sweet and the M chips are impressive, and at times i get nostalgic for my old 2010 MBP and i kind of want to get one. Then i see these kinds of videos in my feed and i remember that i can get a Windows laptop that is almost as good but half the price and i can just install Linux on it.

[@tobyehrfilms]

Since I worked in an official Apple premium reseller back in 2019 I am more and more reluctant to recommend Apple products to people who aren’t tech nerds. If something goes wrong I might be the one to receive the blame. Even though the recent M2 / M3 products are very good, they need to be handled carefully - which is a shame.

[@wasabi333]

You’re a great man, Louis. I’m glad there are more people like this.

[@SgtAbramovich]

accountability is too expensive, you don't get to be a trillion dollar company when you actually give a fuck

[@NyukiFrost]

This is unsurprising, considering that this is the same company that couldn't figure out how to keep their devices cool while they were still using intel chips

[@TheGreyLineMatters]

Kinda like how Logitech sells the f710 controller for like 30 bucks but the 2.4ghz receiver replacement for it cost 25 dollars and you have to give them personal information to get them to ship it to you. They literally would not complete the replacement paperwork for me because I didn't have a phone number to give them.

[@justinhaller2055]

Thank you so much for all you do and fighting for the right to repair! You're awesome! I'm still running off of 2012 Mac mini 2018 MacBook pro. I will never buy another new Apple product again I'm only buying used or until I can get out of the Kool-Aid system. They are decent products that hold up for a long time the fact that they're soldering RAM and they don't make a 17-inch laptop and in addition to all you mentioned just rubs me the wrong way.

[@Spacer-l3j]

They have a 16 inch laptop with powerful CPU and RAM. 8gb of apple ram is equivalent to 16gb of windows ram . Yes they don't have a 17inch laptop but they have a 16 inch laptop an inch doesn't make much difference ask your mum

[@michaelmichalski4588]

The reason why Apple constantly tries to weasel out of the warranty probably isn't to save money on the repairs. It's to sell apple care. If the warranty actually did what it's supposed to, you wouldn't NEED apple care

[@jamestlynn]

Your microphone made me think I had a crack on my screen for a moment

[@Ultrajamz]

Couldn’t they coat the boards with some clear coat? Its not like they want to make them repair friendly anyways so?

[@QueenSaffryn]

I too want Apple to make it's own youtube channel dedicated to right to repair, trashing themselves for how poorly they treat their surprisingly loyal return customers.

[@vh9network]

My Mid 2012 Macbook Pro bought in 2013 died 2 years ago, and I don't know why. Prior to that I used to have to replace the SATA cable every 2-3 years, last task I did was replace the keyboard, then after 3 months dead. I ended up chucking it into the trash as I moved this year. Meanwhile my Inspiron 5000 Dell laptop I bought in 2015 still works (keyboard needs replacing, and it only holds 1 hour charge), but it runs Win10 latest release, 16GB of DDR3 and a Evo 860 SSD. My DELL XPS M1210 I bought in 2006 still powers up, its slow and its keyboard needs to be replaced, and its battery doesn't hold a charge, but it still powers on and can boot up Win7. I vowed to never buy another Apple computer again.

[@bastionshadowpaw]

"Even the mightiest king stops for the pebble in his shoe" as they say

[@tylerniday8935]

As an automotive dealer technician I have seen this direction by multiple brands in the same way. It's not just a computer industry issue. On a side note, I have had a mac mini from 2013 that I keep in my reptile room and next to my woodstove room and it has never seen one single issue.,.. dirt ash etc.. It does get slower with age but I guess thats because it's outdated. If anyone has hints to help that let me know please.

[@newron6564]

Always enjoy your videos Louis. I bought, fixed up and sold used Macs since before Ebay existed (on AOL). Always had 100% positive feedback on Ebay cause I always did the right thing. I quit cause they have too many issues now. Now I will only use the mid 2012 13" 2.9ghz i7 . It's like a 1975 F150, it just works. (And it is still quite quick with a good SSD and 16G memory)

[@ccat9354]

What do you do for outdated Mac OS? I have a 2011 Mac Mini that won’t go beyond Snow Leopard or Catalina despite upgrading to 16GB RAM

[@newron6564]

I suppose that depends on what you do with your computer. I use three different operating systems, High Sierra for a Navigation system on my boat, Mojave for Microsoft office 2011 (the best one) for my business accounting , and for final cut pro, Logic and other high dollar 32 bit apps they orphoned with the 64 bit only OS move and Catalina for the latest OS I can use. They routinely make software useless that I paid for with their updates and I don''t appreciate that...@@ccat9354

[@virescenticious]

@@ccat9354OpenCore Legacy Patcher

[@rtbear674]

@@ccat9354My brother updated my macbook air 2011 i7 in 2020ish, and it turned into junk. from something that can be used to do photoshop, to a laptop that's even slower than tablet for browsing web. if it works, don't update.

[@newagain9964]

@@ccat9354hack it

[@arkesh110]

This reminds me how Nintendo is the Apple of the video game market

[@tom_k_d]

Apple seems to get away with bricking hundreds of ARM MBPs with their recent security updates for Ventura and Monterey (12.7, 13.6), hitting if customers set their screen refresh rate to something other than the standard 'ProMotion'. While the machines technically can be revived via DFU mode, to add insult to injury, Apple's geniuses replaced mainboards at client cost in many cases, with a resulting complete data loss as cherry on top.

[@lucasrem]

Can you do Without apple ?

[@Slowther87]

This reminds me of the issue i have with my toyota. Certain models got a lifetime replacement, but my model didn't even tho it's the exact same problem.

[@c.b.eugene]

Agreed absolutely. Thank you, Louis, your videos made me think about my next laptop, and I think it will be a Framework one.Apple is very convenient but anti-repair and anti-upgrade is very concerning. Lenovo - I really like the ThinkPad series, but again problems with repairs and soldered components.

[@siyzerix]

Lenovo kinda shifted thinkpads to legion gaming laptops. Those are the real thinkpads nowadays. Infact, most gaming laptops do crap on business laptops in general, even in build quality and especially upgradability. And they're cheap. Very cheap for what they offer.

[@pdx_angler9760]

I'm considering a Mac 4 mini as my next home pc replacement. This would be my first Mac. Do you have any opinion on design reliability?

[@CamObserver]

I bought a MacBook after a year screen got damaged from a drop off a couch arm height. The apple store tech looked at it, working but damaged screen. I had them send it for repairs, Near two months, I get a call that water damage was found and rejected for repair. The apple store said that they had a falling out with the technician that accepted my laptop for repair. The apple store had called me and left a message telling me it is not worth repairing with water damage and a newer model of the MacBook would be a better decision. I was being hood winked and have not purchased apple computers since.

[@Scvairy]

How well timed this video came: I've got the same problem with flexcable of backlight on my MacBook Pro 2017 15” model A1707. Repair (screen replacement) in authorized apple service in Belgrade costs 107 000 RSD (€910). Nuts 🤯

[@michaellewis7905]

I've been around since it all started. They have been the same since day 1 and in my 50 years on this planet I've yet to purchase anything Apple unless second hand for these exact reasons. They are "designer" products, which, to me means overpriced and under spec'ed. period. Even with PC by this day and age I'd hoped we all would have seen at least more modularity in the business in relation to laptops. I'm damn surprised (and incredibly thankful) desktop pc components haven't fallen victim to this way of business.

[@phils4634]

The "old" Tower based hardware is so very good. I can choose my motherboard, processor, RAM, drives, interfaces - everything. Easy to keep internally clean too which as we see is important 🙂

[@Onion_Knights]

i avoid any device with flex cables in hinges as much as possible. usually the place where the flex cable snap or break.

[@theodoreganymede2095]

"Accountability cost money" - some guy at Apple

[@jamfin6644]

Is this issue fixed in M1 machines?

[@Gard.s.j]

Man I love that people like Louis exist, someone who can fix this shit and rip you out from the bubble of eternal consume and repeat bubble. I've been to repair people with my phone a couple of times (I'm a cluts that drop my phone all the time) and are always so much more happier with getting my phone back alive than having to go get a new one. Though I feel like an asshole in communicating with the repair guy :( it quickly feels like I blame him for something wrong with my phone if he had repaired it before when I just dropped it or something was wrong with it last time that none of us knew about. Like the last time, my Bluetooth function just stopped working and it was right after just having the charging port fixed. I just meant to say when it happened cause it might be relevant for the repair guy to diagnose it but it sounded like in text at least that I kind of tried to put the blame on him :(

[@fivestaricons]

lowkey missing the recliner videos it looked like such a comfy setup to make videos! just sittin back, relaxing, wireless keyboard/mouse and all

[@macethorns1168]

4:20 Name *one* thing a Macbook does better than any other computer. (Besides retaining its battery while it's closed.)

[@them2545]

Extract money

[@ConcurrentPerception]

Battery life you say? >Thinkpads have entered the chat.

[@Diniles]

Run MacOS

[@crashbandicoot4everr]

DAW software, better trackpads in most cases

[@Warr1on]

- Retaining its battery while in use - Retaining its performance while on battery - Best performance to efficiency ratio - Display quality - Speaker quality - Trackpad - Build and material quality - MacOS (for those who need it, but for some it may be a downside since Windows does not support Apple Silicon and the only Linux distro that runs on it is in its infancy, so you're basically locked to macOS as of now if you use a modern Mac) - Best ecosystem integration, if you have other Apple products. Things like AirDrop, Handoff, Sidecar, clipboard that is shared between devices, out-of-the-box syncing with other devices: all of these are actually great and convenient I get it, Apple as a company sucks, but you gotta admit that their products have actual value, people are not buying them just because they're iSheep or cause they want to show off or whatever. Apple's products are actually pretty solid in many aspects, even Louis admits that.

[@mikaelbiilmann6826]

Like the 2015 Macbook Pro cable between the battery and bottom plate. Broke easily. I had to replace one. The screen peeling too…

[@buttibuli9677]

I completely agree. My AirPods Max that I used very preciously for over a year. Then it suddenly stopped charging and working. I’m from india, and found out they don’t service accessories. Felt so cheated when I knew I spent a lot of money on this product which lasted for just a fraction of what other cheaper products do.

[@aungthiha0]

My dustgate in my macbook pro 2019 model was temperature up and hang (kernel hog cpu) when I connected the external monitor. It was only usable in clamshell mode. Only after I finished the warranty I dare to open up the back cover as I was afraid of voiding the warranty if I opened up the back cover by myself. Then I found out dust covered at fans. After clearing dust, it solves the heat issue and I can use the external monitor together with the laptop display.

[@KazrBrekker]

The attitude Fanboys take toward Apple has made them what they are today. Until the iSheeps change their mentality Apple's not going to give a damn. Why would they when they know they can make money anyway

[@TheComputerToucher]

Rewatch 11:59 :)

[@KazrBrekker]

@@TheComputerToucher Oh don't start lecturing me how great Apple is. Pure garbage company. Even thier Pro apps are garbage. I exported a 3 hour video in FCP and it came out with audio and video not in properly sync and in some places it just plain mute. Then I did the same project on a free app Shotcut and it did a fine job. Apple was great once but now the competition has caught up and surpassed them and they've become complacent thanks to loyal fanboys. I have had experienced numerous bugs on my 15 Pro than on a cheap 300 dollar android. The camera won't record for god's sake and I had to restart the phone

[@TheComputerToucher]

@@KazrBrekker I didn't say anything about apple, I was just stating that you don't need to be so negative to people who use their products

[@hatrez3679]

Hey. My 2018 MBP 13" (A1989) also has Dustgate now 😞 I will try opening it and clean it, as much as I can. But to be frankly I think of purchasing a MBP M3 Pro. The only thing I need to know is. Is there any issues with the current line up?

[@TheKitneys]

Wow, I must have got a real special laptop from Apple. A MacBook Pro (Retina, 15-inch, Late 2013). Still use it every day for hours and hours. Never replaced anything, everything just works, though the battery has a 58% health rating. To be honest, I'm not that careful about keeping it clean and tidy it just sits in the lounge room uncovered.

[@Altamyr_]

Yeahhh, might want to look at replacing that battery. At least watch out for any expansion on the bottom half of your macbook, because it might explode after some time

[@ThatGuy-ht9sp]

Proof that they can build it to last, if they want to

[@h9hkk6155]

Older MacBooks were of higher quality, but 2013 is in grey area 😅😅😅

[@TheKitneys]

@@DavCro True. All I do is mark up Forex charts on it and watch KZbin, no games, no video editing, just charts and vids.

[@roskofff]

For someone in the eu, what could be an macbook alternative? I love how they look, but really annoys me the no repairability turn they are taking.