Kenmore Refrigerator Repair - Water Leaking From the Freezer - Evaporator Drain Pan

[@ThriftyDivasCloset]

Yep....7 years later and your video was just what i had going on. Single mom just fixed her fridge.!!! Thanks so much God Bless you! 👍🏽😃

[@Appliancevideo]

Glad it helped! Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@gtchalie5038]

8 1/2 years later and your video is still helping people. Thank you. Worked like a champ. Been mopping up water for a week. Right at the holidays!

[@KC-rt4hp]

9 years and counting...

[@TheForce_Productions]

10 years and counting... Even I find that new electronic fridges are way worse than the old ones...

[@lynnk6292]

thanks so much. i followed the video and that is definitely where my problem was coming from. the ice was terrible and the hole was plugged. with your help I fixed it myself when my dad, father in law and husband were unable to fix. they probably didn't care since I was the one cleaning it up every day (water on the shelves etc) but I am proud of myself!!

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@dannichols6261]

Kudos to you Lynn!! Your pride in getting this accomplished is well-deserved! Let your men eat crow! :)

[@dddddd2100]

@@Appliancevideo My son has this same problem with the same model refrigerator, he has done exactly what you did in the video but the problem happens again about once a month for several months now. any advise? Thanks.

[@billyb5387]

I thank you, I thank you, I thank you, for your clear & right to the point instructions. 🙏 Now my wife can climb off of my back about a new refrigerator! 😁

[@RaidersRawesom15]

Been at it for a hour still clogged solid. No hot water is going down there to melt it away.

[@MrsLynxx]

Thank you for making this video. We've looked at numerous videos tonight. I really appreciate that you did not put music in it and that I could clearly hear your instructions. The reassembly walk-through is also very helpful.

[@Appliancevideo]

MrsLynxx Thanks for your positive comment. We are glad we could help resolve your issue and hopefully saved you money. Please help us provide more videos to our site by subscribing to our KZbin page or posting our www.appliancevideo.com/ website on your Facebook or Twitter account. Our factory authorized technician’s also daily provide free professional Repair Help to people like you to help solve their appliance problems. You also have the option to email a factory service technician with a question at www.appliancevideo.com/repair-help/ . If you need of parts for your major appliance, we have over 5-million parts in stock at savemoreonparts.com/ . Thanks in advance for supporting us. So email us if you have any other questions our videos cannot resolve. Thanks for your support in advance. Matt, Ace Appliance service technician.

[@thomshere]

***New subscriber here*** This is absolutely what the Internet is good for instead of all the really bad things on it. I can't thank you enough for this because I could not figure it out! By the way I have a feeling you are a Michigander from the accent. I'm from what is now Rochester Hills. Good luck and God bless! 🙂

[@7outproductions95]

You deserve a medal. This is the best video... ever. Step by step. And now my fridge is fixed. THANK YOU!!!!

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@jillianchandler3908]

This video saved my life!!!! Thanks to you I'm now a strong, independent, refrigerator fixing woman 😂. I do agree that a shot of the drain hole would have been helpful, but it wasn't detrimental. Also for a very oblivious person like me a talk through of how to take out the ice maker would have been helpful, but again, not detrimental.

[@Appliancevideo]

Thank you for your positive response, we are glad we could help. Please help us by subscribing to our KZbin channel or post our website www.ApplianceVideo.com on your Facebook page. We want to let your friends & family know how our FREE videos can help them. Or you can support our parts department at 1-800-830-5465 and our parts website www.SaveMoreOnparts.com . This is the only way we can continue to post free videos and help over 1-million people per month like you repair their own appliances. We also have thousands of more quality videos on all major appliances made by our factory trained technicians at www.ApplianceVideo.com .

[@nancyheinzen5732]

That’s what I am thinking, how do I get the ice maker detached? Yikes!

[@bradybell6129]

I wish that I had seen this before I worked on mine the first time. Just a couple of tips: The holes for the two upper screws in the ice maker are slotted, so you don't have to completely remove them; otherwise you are liable to have them drop into the ice maker. This also makes it easier to re-install. I had a little trouble getting the screw holes to line up properly, so I held it up a little and then took an ice pick through both holes (carefully). I couldn't hold onto the screws (too short), so I used a 1/4 socket with a little bit of paper towel on the head of the screws to hold them tight. I also had trouble getting the back of the bottom panel to snap under the back panel, so I finally put it in as best I could and then pushed down on the back end and it snapped into place.

[@bradybell6129]

To clarify, I was having trouble getting the screw holes on the bottom panel to line up properly. (This software does not allow you to see more than one line at a time, at most, so you can't proofread until after you have hit enter, then it is too late.)

[@Appliancevideo]

Thank you for your positive response, we are glad we could help. Please help us by subscribing to our KZbin channel or post our website www.ApplianceVideo.com on your Facebook page. We want to let your friends & family know how our FREE videos can help them. Or you can support our parts department at 1-800-830-5465 and our parts website www.SaveMoreOnparts.com . This is the only way we can continue to post free videos and help over 1-million people per month like you repair their own appliances. We also have thousands of more quality videos on all major appliances made by our factory trained technicians at www.ApplianceVideo.com .

[@manuelarellano1504]

Man, I was about to replaced fridge, the solution is so simple and well explained, thanks you saved me some cash!!!

[@Appliancevideo]

Manuel Thanks for your positive comment. Please help us provide more videos to our site by subscribing to our KZbin page or posting ApplianceVideo.com site on your Facebook or Twitter account. We also have our factory authorized technician’s email daily free professional advice to people like you to help solve their appliance problems. Thanks in advance for supporting us. Matt, Ace Appliance service technician.

[@victorflores8994]

Great instructional video. We removed and cleaned out the P-Trap located on the backside of frig and 4-5 days after cleaning out the P-Trap it was still puddling water on the inside bottom of freezer side. Your video showed that we didn't inspect and unplug / clean out the defroster hole leading to the P-Trap from the inside so we got a turkey baster and added hot water to the coil pan which quickly melted all the ice blockage and once we could here and see the water dripping into the pan (it was visible from the front foot panel) we were done. The P-Trap video and your great video showed us the process and we got it done. Total cost $1.99 for the Walmart turkey baster. Our frig is a side by side Whirlpool but they all have the same principal. Worked Great. Thank you from Texas.

[@Appliancevideo]

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[@Appliancevideo]

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[@maureenmarx3119]

Thank you for this video and great instructions. My husband and I worked together. The most time consuming part was getting ice removed from drain tube. Husband hooked up a vacuum cleaner with a small hose which fit drain tube. Continuous filling with hot water really worked. Hopefully our old Kenmore will keep on working. It must be at least 25 years old!

[@Appliancevideo]

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[@DJW-TN501]

Thank you so much for the exact repair instructions. Your U-Tube video was so clear and appeared to be similar to my 20 year-old Whirlpool top and bottom refrigerator. I believe the problems with the ice-jammed opening was due to the power outage of the Maria or Irma storms, wherein power was out for twenty hours. All is fixed now because of you. Great job! Donald J. Weiss

[@Appliancevideo]

Thank you for your positive response, we are glad we could help. Please help us by subscribing to our KZbin channel or post our website www.ApplianceVideo.com on your Facebook page. We want to let your friends & family know how our FREE videos can help them. Or you can support our parts department at 1-800-830-5465 and our parts website www.SaveMoreOnparts.com . This is the only way we can continue to post free videos and help over 1-million people per month like you repair their own appliances. We also have thousands of more quality videos on all major appliances made by our factory trained technicians at www.ApplianceVideo.com .

[@ggian]

YOU ROCK! who needs my husband when I have YOU!! lol. I was able to do this all by myself thanks to you and your videos! I feel so empowered! :)

[@Appliancevideo]

Gina Glad we ROCK and you can do it yourself and save some $$$$ . Email us on how the repair goes or if you have and other questions. Thanks for your positive comment. Please help us provide more videos to our site by subscribing to our KZbin page or posting ApplianceVideo.com site on your Facebook or Twitter account. We also have our factory authorized technician’s email daily free professional advice to people like you to help solve their appliance problems. Thanks in advance for supporting us. Matt, Ace Appliance service technician.

[@stevewilson7857]

Hope you don’t teach your children your stupid attitude about men. Don’t forget without a man you have no value except what’s between your legs.

[@MickyLion5527]

can you share your number?

[@bossebrittany]

Thank you so much! I have this exact fridge. I knew the drain was clogged, but couldn't figure out where it was. You saved me a repair bill. My husband was ready to buy a new fridge.

[@bryanbergener1870]

This is my son's youtube account, but Thank you soooo much! My husband and I just fixed our clog ourselves! We were just about to call a repair man. Thank you for saving us a few bucks! Sherry

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@jhooton75]

Thank you! I just fixed my garage fridge with this repair 8 years after you posted this.

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,900 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@lewelliott47]

Dude you rocked this! We saved our fridge, a service call and the instructions were so easy my boys were able to do most of the quick fix. Thanks

[@Appliancevideo]

We are glad we were able to help, thanks again for supporting our website. Help our site ranking by becoming a Subscriber and we will keep up-to-date with our growing library of DIY appliance videos. Purchase the parts you need by calling 1-800-830-5465, or order online at: ApplianceVideo.com. Our family-owned and operated company provides you with FREE, high-quality repair videos. Thank you for your continued support and good luck on your project.

[@MickMcMadder]

11 years on and this video is still helping. I now know what to do with our refrigerator this weekend, as it is doing exactly the same thing. Thank you.

[@Frickin_Corrine]

Thank-you for making this video! I just repaired my leaking fridge & it only took 8 mins. I didn't have to take the back part off. I was able to reach the drain easily once the ducting was off. Again thank-you. You saved me lots of money! And the video was very well explained :)

[@Appliancevideo]

+Corrine Thanks for your positive comment. We are glad we could help resolve your issue and hopefully saved you money. Please help us provide more videos to our site by subscribing to our KZbin page or posting our www.appliancevideo.com/ website on your Facebook or Twitter account. Our factory authorized technician’s also daily provide free professional Repair Help to people like you to help solve their appliance problems. You also have the option to email a factory service technician with a question at www.appliancevideo.com/repair-help/ . If you need of parts for your major appliance, we have over 5-million parts in stock at savemoreonparts.com/ . Thanks in advance for supporting us. So email us if you have any other questions our videos cannot resolve. Thanks for your support in advance. Matt, Ace Appliance service technician.

[@kathleenstetler609]

THIS is the most complete, knowledgable and instructive video. Thank you So much! Kudos

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@karenbaker9525]

Brian, Thank you so much for your video! It was perfect. I realized after I removed the ice maker and back panel that I did not need to remove those. Still, your video was wonderful.

[@Appliancevideo]

+Karen Baker Thanks for your positive comment. We have helped millions of people repair their own appliances. Please help us produce more videos to our site by subscribing to our KZbin page, or posting our www.appliancevideo.com/ website on your Facebook or Twitter account.

[@elizabethsingh5949]

We did this after years of our basement extra fridge leaking! Absolutely amazing!! Thank you! What do we do to keep it from happening again now??

[@Patch259]

Thank you SO much. An excellent tutorial that allowed me to fix my fridge by myself! I'm out in the country, so a repair would be costly and likely take a few days. I feel like Wonder Woman!

[@Appliancevideo]

Patch259 Thanks for your positive comment. Please help us provide more videos to our site by subscribing to our KZbin page or posting ApplianceVideo.com site on your Facebook or Twitter account. We also have our factory authorized technician’s email daily free professional advice to people like you to help solve their appliance problems. Thanks in advance for supporting us. Matt, Ace Appliance service technician.

[@celinanunez3029]

Thank you so much for this video! about three years ago I called a repaired tech and saw a bit of what he did. Very similar to this video.. So this weekend, I was hands on.. Did it all by myself and had fun unclogging the tube with hot water and a syringe. I am so grateful to you for sharing this video.. To all us single woman that can do a home repair.. Thanks to this type of videos... I just now hope it worked!! If not, will need to purchase a new fridge. hopefully not..

[@Appliancevideo]

Thank you for your positive response, we are glad we could help. Please help us by subscribing to our KZbin channel or post our website www.ApplianceVideo.com on your Facebook page. We want to let your friends & family know how our FREE videos can help them. Or you can support our parts department at 1-800-830-5465 and our parts website www.SaveMoreOnparts.com . This is the only way we can continue to post free videos and help over 1-million people per month like you repair their own appliances. We also have thousands of more quality videos on all major appliances made by our factory trained technicians at www.ApplianceVideo.com .

[@CruxialExpression]

Thank you!!!! You helped me out! The clog drain tube was clogged frozen! Thanks again!

[@Appliancevideo]

Greg Thanks for your positive comment. We are glad we could help resolve your issue and hopefully saved you money. Please help us provide more videos to our site by subscribing to our KZbin page or posting ApplianceVideo.com site on your Facebook or Twitter account. We also have our factory authorized technician’s email daily free professional advice to people like you to help solve their appliance problems. Thanks in advance for supporting us. Matt, Ace Appliance service technician.

[@Keanch72]

For more than 7 years, my Kenmore fridge has done this dripping. Today I said "enough" and thanks to your helpful video instruction I may have a non-leaking fridge at last! Thank you!

[@Appliancevideo]

Keanch72 Thanks for your positive comment. Please help us provide more videos to our site by subscribing to our KZbin page or posting ApplianceVideo.com site on your Facebook or Twitter account. We also have our factory authorized technician’s email daily free professional advice to people like you to help solve their appliance problems. Thanks in advance for supporting us. Matt, Ace Appliance service technician.

[@randyearles1634]

nice professional video. only suggestion is a close up of drain hole would be nice.

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@tanakoch9143]

Thank you for taking the time to make a tutorial video that shows what needs to done and your verbal explanation also easy to hear and understand. So many or these videos I can't see what they are doing or the audio has static . Good job and Thank you!!

[@SmartMeterEducation]

Tell people to UNPLUG the fridge before working on. You have removed the ground. You're working in a wet environment. Great video. Thanks.

[@Appliancevideo]

We have UNPLUG and Electric warnings at the beginning of each video. In certain conditions with poor lighting we need the interior light to get proper footage. We do appreciate your input and safety is first. Please subscribe to our KZbin channel or donate a dollar to our fan funding page to help us create more quality content. This is the only way we can continue to help thousands of people like you every month. Just click on the link below and go to our KZbin page and click on the BLUE support button on the right hand side of the page. Thanks in advance. kzbin.info

[@pointnIaugh]

I didn't unplug it but I should have. Nevertheless, leaving it plugged in made sure I knew when that drain was unplugged. It made a loud sucking noise. I knew right then I fixed this bastard

[@elliesuazo1430]

I literally was just thinking that when he was removing that back panel and ground wire.

[@guitgeo]

We have a 17 year old Kennmore fridge which all of a sudden started leaking from the back. We put pans to catch the water. The pans had to be emptied daily.I got fed up enough to take a shot at repairs. The ice maker is top left and back of freezer. I removed it carefully as it is driven by electrical plug connection. Removed three mounting screws, unplugged it and removed it. I took the back plate off and looked for a hole as described in some of the text here. I boiled water and used a turkey baster to force hot water in a drain hole behind the back plate I removed. At first the hot water was splashing back but eventually started to flow freely until the drain was clear. Works like new and saved a replacement $1000 fridge.

[@Appliancevideo]

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[@Appliancevideo]

Curtis In most cases food or debris get stuck in the drain assembly. If this keeps happening to you every two weeks then I can tell you what will correct your issue. Order a defrost heater and defrost thermostat. You either have a weak heater not radiating heat to the drain assembly or you have a defective defrost heater that is shutting the heater of prematurely. When you get the parts in open up the doors of freezer and refrigerator and shut off the unit for 24 hours so all ice can thoroughly defrost. When you put in the defrost heater make sure it is bowed down about 2 inches from the drain hole, you can bend it down without damaging. The heater is what radiates heat to prevent the drain from plugging. As a secondary safety you can take a piece of copper wire and wrap it around the heater and put it in the drain hole about 2 inches. This used to be a kit the manufacture sold to radiate heat from the copper wire to the drain hole as a secondary safety. I would do it so you can resolve your problem permanently. I have been a technician for 30 years and guarantee this will take care of your problem, I have done over 500 of these fixes myself. If you need parts call 1-800-830-5465. Please help our ranking by subscribing to our KZbin page or posting our ApplianceVideo.com site on your Facebook or Twitter account. This will help us to continue to make new professional videos from our factory trained technicians and help people like you. We also have our technicians daily emailing professional advice to people that have problems with their appliances. We have helped thousands of people save hundreds of dollars. Thanks in advance for your help.

[@CurtisDemmert]

Your explanation makes sense. After posting my comment the other day I searched more youtube videos on replacing defrost heaters and noticed what they called a heat transfer strip in one video. It just looked like a piece of metal wrapped around the heater and down to the drain. I like your idea of a copper wire instead and I'll be able to find a solid core long enough around the house. Maybe I'll double it up some how. Thanks in advance.

[@Appliancevideo]

Curtis Copper transfer's the heat better and will not burn in half,use a copper wire.

[@bradketover]

***** What gauge copper wire do you recommend?

[@CurtisDemmert]

Hey Brad, I'm not sure what ***** will say but I used about an 8in. length of 14ga. solid copper wire. I folded it in half around the heater element and twisted it all the way down. Then I pushed it into the drain hole. It's been running like that for almost a year now with no problems. Best fix ever!

[@bradketover]

Curtis Demmert Thanks Curtis - They suggested 18ga but I like the idea of creating the twisted pair. I ordered the 18ga and imagine that should work fine. Thanks for the tip.

[@brycemurphy5773]

This video was really helpful. My mom needed help with her fridge and this video showed us exactly what we needed to do

[@DELLISTX]

OK GOOD video and that is how you remove the problem. BUT That does not FIX the problem and you will be doing this again real soon if you don't fix it. The clog is frozen water nothing more.... When you get to the part where he clears the drain with the hot water STOP and LOOK at the defrost wire right above the drain TAKE THAT WIRE and bend it down about 1/8 inch closer to the drain only for about 4 inches on the left and right side above the drain. YOU ARE JUST MOVING THE WIRE ABOUT 1/8 of an INCH TOTAL. This wire is there to melt the ice so it can drain. If the water after a few weeks still leaks into the lower part then you do not have it fixed and you will need to do the same thing PLUS bend the wire down another 1/8 inch. I own this unit and I did this and I have not had any problems.... ELLISTX

[@Appliancevideo]

DELLISTX Thanks for the input, this information could really help allot of people . Greatly appreciated. We are glad we could help resolve your issue and save you money. Please help us provide more videos to our site by subscribing to our KZbin page or posting ApplianceVideo.com site on your Facebook or Twitter account. We also have our factory authorized technician’s email daily free professional advice to people like you to help solve their appliance problems. Thanks in advance for supporting us. Matt, Ace Appliance service technician.

[@MariaRPerez-gw4xu]

What can I do if I suspect the fan isn't working??

[@oreyclark6493]

You are a savior DELLISTX, there are countless video's online on how to "patch" this problem just as this tech did. Ive performed this exact video's procedures 4 times and lastly tried wrapping copper wire around the heating coil and ran it down the drain hole to try to keep the hole defrosted. But i will be going home to try lowering heat coil 1/8" to fix the root of this mystery!! Thank you!!

[@dannichols6261]

@Haiti News Info Haiti News Info DELLISTX referred to ~ 6:30 , and no, I don't think he means to move the thermostat wire (if there is one)! Even freezers that are similar to the one in the demo can be different, & I'm pretty sure DELLISTX may see a wire in his freezer that doesn't show in this demo. There *is* a *black rod* running just above the channel at the bottom where the drain hole is. That black rod is the *heater* element to defrost the coils that are above it, and *maybe* some freezers have a wire coming down from that black rod, toward the drain hole. If there is (or if someone *added* such a wire), that would be to transfer more heat from that black rod heating element *down* to the drain hole, to help keep water from *freezing* there & clogging the drain. However, her *may* alternatively be calling the black rod a *wire* , and may be suggesting to *bend* that rod, which I would think would be a *very bad* idea! I *think* heating elements like that have *wires* inside them, which could be broken by bending, destroying the defrost function. That's just a guess on my part, though.

[@sharonsunshine2532]

I know it's been years since you posted this video but because of this video I was able to fix our old fridge. It's works perfectly but had this same issue. Thank you so much!!!

[@KimKim-wu6xj]

You are my freaking hero. Thank you so much!!

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@dawnleandro8460]

You saved me a ton of money, I fixed my fridge did everything I saw you do in this video, Its running good no ice build up no water leaking in the fridge. Thanks

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@paulfavata2058]

Thank you! this was an amazing help. there is nothing in the refrigerator manual about this problem, which is clearly a design flaw!

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@kloanguy1]

Thanks for this video. I just finished and I didn't need to take the back panel off as there was just enough clearance to access the drain by only removing the bottom tray. When I heard the water drain I knew I had success. Now, if no more water gets inside the fridge I can remove the containers I had to collect it & I gain back the shelf space. Again, many thanks. Plus, I was long overdue to clean out the freezer!

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@mahmoudibnemir8704]

Great video! Was wondering why the drain tube clogs with ice. Is this just a yearly maintenance thing you have to do or is it something that occurs from the freezer overloaded with too much frozen food? If anyone knows, please reply. Thanks!

[@Appliancevideo]

Great question, if you have a more technical question that our parts department cannot answer, you can search our over 17,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .

[@KennyTheKonnect]

Wondering if you ever got an answer

[@mahmoudibnemir8704]

No reply, yet.

[@milburntaylor2719]

Thank you! We were mystified by the water collecting at the bottom of the refrigerator. Thankfully we discovered your video, and your instructiions were dead on so I was able to fix the problem. The only thing that wasn't in our 20 year old Whirlpool freezer were the small vent caps; the appx. 2" square holes are totally open. I'm going to see if I can order replacement caps. Thanks again. Great video!

[@Appliancevideo]

Great question, if you have a more technical question that our parts department cannot answer, you can search our over 17,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .

[@bsc1812]

This was extrememly helpful! Thank you for your demo. I hope you at least had a shot of the Patrone in the door after you got it back to working.

[@Appliancevideo]

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[@AL5J_]

If you don’t have a turkey baster, just boil a kettle of water and pour slowly into the drain hole with the aid of a kitchen funnel. This works generically for MOST similarly designed over/under Refrigerator/freezers regardless of manufacture. Good video.

[@Appliancevideo]

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[@CharNewc]

Thanks for the great instructions. I have the same refrigerator but mine has an ice maker. Two questions. 1. What size socket do you use to remove the screws? 2. How do you disconnect the ice maker? Thank you.

[@AL5J_]

1/4”

[@Appliancevideo]

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[@Appliancevideo]

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[@jcnoseworthy]

Just used this video to fix the drain on my 22 year old Kenmore. Thanks!

[@magentalady]

Thanks for the awesome help! I'm going to try this before calling a repair person. Anyone else notice the bottle of patron on the freezer door?

[@Appliancevideo]

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[@LeeBusch]

Another grateful viewer - this is exactly what I needed to see.

[@Appliancevideo]

David Thank you for your positive comment. Please help us provide more quality videos by subscribing to our KZbin page or posting our ApplianceVideo.com site on your Facebook or Twitter account. We also have our authorized technician’s daily emailing professional advice daily to people like you that have appliance problems. We have helped thousands of people save hundreds of dollars. Thanks in advance for your help.

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[@BrentonMacAloney]

Great video. I was able to unclog my Roper freezer tonight using the information you gave here. I had one more step to go in removing an automatic ice maker. But that was pretty simple with the removal of 3 screws. Cheers!

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@caseymassengale7546]

Great Video, Thanks! One question did you partake from that bottle of Patron Silver in the door of that freezer!?!

[@Appliancevideo]

Casey You are very detail oriented..Lol Thanks for your positive comment. Please help us provide more videos to our site by subscribing to our KZbin page or posting ApplianceVideo.com site on your Facebook or Twitter account. We also have our factory authorized technician’s email daily free professional advice to people like you to help solve their appliance problems. Thanks in advance for supporting us. Matt, Ace Appliance service technician.

[@jersal873]

THANKS! Thanks for this great video! Just completed it in under 45 minutes and now I believe my problem is solved...just one heads up...you can see the drain he is cleaning...well I saw mine UNDER the metal pan that is attached to the cooling stuff...lift it up slightly and remove all that ice under metal pan and you will see the hole...clogged! Couple basters of hot H20 and bang! It worked! Thanks bud!

[@Appliancevideo]

jersal1873 Thanks for your positive comment. You can help us provide more videos to our site by subscribing to our KZbin page or posting our ApplianceVideo.com site on your Facebook or Twitter account. We also have our authorized technician’s daily emailing free professional advice daily to people like you to help solve their appliance problems. Thanks in advance, Matt Ace service technician.

[@jameskite1610]

I had no idea where the water in my fridge was coming from and it was driving me crazy. Your video showed me how to fix the problem. Thank you so much!

[@Appliancevideo]

James Kite Thanks for your positive comment. We are glad we could help resolve your issue and hopefully saved you money. Please help us provide more videos to our site by subscribing to our KZbin page or posting our www.appliancevideo.com/ website on your Facebook or Twitter account. Our factory authorized technician’s also daily provide free professional Repair Help to people like you to help solve their appliance problems. You also have the option to email a factory service technician with a question at www.appliancevideo.com/repair-help/ . If you need of parts for your major appliance, we have over 5-million parts in stock at savemoreonparts.com/ . Thanks in advance for supporting us. So email us if you have any other questions our videos cannot resolve. Thanks for your support in advance. Matt, Ace Appliance service technician.

[@PresenceMoment]

Thank for this video ! My Kenmore 106 from 1993 was completely different than shown, so I proceeded curiously and managed to get to the drain hole , fortunately it was only debris blocking the hole. This model drips that model into the top back of the fridge into a little pop out reservoir that also was full blocked from the usual black slime. Cleaned that up, the hole it went into was clear so all is good to go.

[@Appliancevideo]

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[@lesliemaiocco957]

Thank you so much for such clear and exact instructions - I just did this today, after suffering for a long time with water draining and not knowing how to fix. Just as you said, lots of ice under the freezer floor, a clogged drain etc. Everything is back together now. I'm really grateful for this video, thank you! :)

[@Appliancevideo]

Thank you for your positive response, we are glad we could help. Please help us by subscribing to our KZbin channel or post our website www.ApplianceVideo.com on your Facebook page. We want to let your friends & family know how our FREE videos can help them. Or you can support our parts department at 1-800-830-5465 and our parts website www.SaveMoreOnparts.com . This is the only way we can continue to post free videos and help over 1-million people per month like you repair their own appliances. We also have thousands of more quality videos on all major appliances made by our factory trained technicians at www.ApplianceVideo.com .

[@CDawg52066]

Thanks to your video my daughter, the English major, fixed my fridge for me today. I thought I was going to have to buy a new one.

[@Appliancevideo]

CDawg52066 Thanks for the positive comment. Hopefully we saved you some money. Please help us provide more videos to our site by posting ApplianceVideo.com on your KZbin, Facebook or Twitter account or add us to your circles. If you are in need of any parts please support our parts department on line at savemoreonparts.com/ or call 1-800-830-5465 7-days a week until 11pm Eastern time. Thanks again your support. Matt, Ace Appliance service technician.

[@dogdonut3]

Great video. Really helped. New subscriber

[@315Jayman]

This really helped...instead of trying to melt the ice with hot water, I used a hair dryer, funnel and flexible hose to clear out the drain. Worked like a charm.

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@ddmrphmorris]

Thank you. I fixed my leak. I thought I needed to buy a new one. This video saved me lots of money!!

[@RL-ju5ol]

Thanks!

[@user-ls3uf5lm4f]

I have similar Kenmore. Ref part started freezing food, then a few days later I saw water on ref shelves. Long story short, removed ice maker, removed back panel of freezer (may have to defrost ice a bit to free it), and then saw ice buildup in drain tray and over drain tube. Removed back of refrig to see drip pan. Then in the freezer part, used hair drier and poured hot water on the ice to melt it. Soaked water run off with towel. Continued until water flowed down drain tube. Checked in the drain pan to see the water. THEN from what I saw on another video, added an 18 gauge cooper wire apox 12" long to the lower heating element. There are two elements, one on top of the cooling fans and one on the bottom. These heat up during the defrost cycle to melt ice. Water drips into the drain tray and down the drain tube. Careful when working around the fans, they bend easily and cut fingers even easier. Looped one end of wire on the left side of the lower defrost element Then looped the other end on the right side of the lower element while shaping the cooper wire down to but not touching the drain tray (C shape). This should put heat right over the drain tray and tube to help melt any ice buildup. ALSO from what I read about one of the causes of this ice build up in the freezer, warm moist air rises in the drip tube, meats the cold freezer air, and the moisture freezes up in the drain tube causing the ice dam. So I purchased two small elbow tubes and a worm clamp. Using pipe tape, connected the two elbows into a U shape and added them to the bottom of the drip tube. Use pipe tape and clamp to secure to the bottom of the tube. When water drips from the freezer, some of it stays in the U and prevents warm moist air from rising to the heater. Similar to the U shape in plumbing to keep sewer gases out of the house. QED so far.

[@Appliancevideo]

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[@nagromgreen]

Don’t have the same model, but same problem and was able to figure it out. Probably saved me over 100$ in labour today thanks!

[@Appliancevideo]

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[@Pardony]

Thanks for sharing, I have a different fridge but the general idea to remove the ice from the drain was bang on. Used a hair dryer, took me about an hour.

[@deborahgoodwin5109]

Our fridge is so clean..we removed clogged ice per your directions, dust bunnies gone behind it, thank you

[@shahramnik]

Excellent instructions! I got my fridge freezer drain line unclogged just as per directions. Thank you for showing how to solve this problem.

[@vincentmercier8595]

10 years later you still helped me!

[@pointnIaugh]

Good deal. Thanks random KZbin guy. Problem solved. Followed it step by step and saved at least a grand. This guy knows what he's talking about. Again Thanks 😁😁😁😁😁😁

[@Appliancevideo]

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[@derekmio]

HALLELUJAH!!!!!! My STUPID FRIDGE has been LEAKING ever since I got it--OVER A YEAR!!!!!!!! I finally decided to look up how to fix it and THIS VIDEO came up and within minutes I was unscrewing screws, scraping off ice, pouring hot water down the drainage, and now I'm back up in business! I hope. I just turned the fridge back on but I'm confident now, with my melted down, unblocked drainage tube, that I shall be free from mopping up freezer water at the basin of my fridge every other week!!!!!!!!!!!! THANK YOU SO MUCH!!!!!!!!!!

[@Appliancevideo]

Derek Thanks for the positive comment. Hopefully we saved you some money. Please help us provide more videos to our site by posting ApplianceVideo.com on your KZbin, Facebook or Twitter account or add us to your circles. If you are in need of any parts please support our parts department on line at savemoreonparts.com/ or call 1-800-830-5465 7-days a week until 11pm Eastern time. Thanks again your support. Matt, Ace Appliance service technician.

[@johnmoran8174]

I suspected this was the problem with our fridge. This is an excellent and complete video of how to fix the problem. Great to see someone go through all the steps before attempting to do the work myself. Thanks very much.

[@Appliancevideo]

Thank you for your positive response, we are glad we could help. Please help us by subscribing to our KZbin channel. Or support our parts department at 1-800-830-5465 and our website www.SaveMoreOnparts.com . This is the only way we can continue to help the over 900,000 people per month like you repair their own appliances. We also have thousands of more quality videos on all major appliances made by our factory trained technicians at www.ApplianceVideo.com .

[@lilyyee7749]

Thank you for posting this video! Your clear and concise instructions were very helpful in fixing the issue I was having with a 20 yr old Kenmore refrigerator. Like another person posted, I think my freezer developed ice that jammed the drain after a three day power outage. Everything works great now. Much appreciated!

[@Appliancevideo]

Thank you for your positive response, we are glad we could help. Please help us by subscribing to our KZbin channel or post our website www.ApplianceVideo.com on your Facebook page. We want to let your friends & family know how our FREE videos can help them. Or you can support our parts department at 1-800-830-5465 and our parts website www.SaveMoreOnparts.com . This is the only way we can continue to post free videos and help over 1-million people per month like you repair their own appliances. We also have thousands of more quality videos on all major appliances made by our factory trained technicians at www.ApplianceVideo.com .

[@gamezpablo]

I have a Whirlpoopl, same exact design. This video was super helpful! Took me about 30min altogether but, everything seems to be working great. Let's hope it stays working.

[@Appliancevideo]

Thank you for your positive response, we are glad we could help. Please help us by subscribing to our KZbin channel or post our website www.ApplianceVideo.com on your Facebook page. We want to let your friends & family know how our FREE videos can help them. Or you can support our parts department at 1-800-830-5465 and our parts website www.SaveMoreOnparts.com . This is the only way we can continue to post free videos and help over 1-million people per month like you repair their own appliances. We also have thousands of more quality videos on all major appliances made by our factory trained technicians at www.ApplianceVideo.com .

[@PoisidenII]

You guys are awesome, about an hour after finding my fridge full of water at the bottom, The problem is fixed. Thanks for the video.

[@Appliancevideo]

Thank you for your positive response, we are glad we could help. Please help us by subscribing to our KZbin channel or post our website www.ApplianceVideo.com on your Facebook page. We want to let your friends & family know how our FREE videos can help them. Or you can support our parts department at 1-800-830-5465 and our parts website www.SaveMoreOnparts.com . This is the only way we can continue to post free videos and help over 1-million people per month like you repair their own appliances. We also have thousands of more quality videos on all major appliances made by our factory trained technicians at www.ApplianceVideo.com .

[@Bdubbone777]

I WATCH ALOT OF D.I.Y VIDEOS ON KZbin,......AND I HAVE TO SAY THIS IS ONE OF THE BEST OUT THERE!!!! VERY NICE!!!!

[@Appliancevideo]

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[@ronkarpel1796]

This exactly was the problem with my refrigerator and I was able to fix it thanks to your straightforward instructions.

[@Appliancevideo]

Thank you for your positive response, we are glad we could help. Please help us by subscribing to our KZbin channel or post our website www.ApplianceVideo.com on your Facebook page. We want to let your friends & family know how our FREE videos can help them. Or you can support our parts department at 1-800-830-5465 and our parts website www.SaveMoreOnparts.com . This is the only way we can continue to post free videos and help over 1-million people per month like you repair their own appliances. We also have thousands of more quality videos on all major appliances made by our factory trained technicians at www.ApplianceVideo.com .

[@juliehansen1087]

David, Thank you for making this video. Good lighting, sound, and camera work. It worked. I have the icemaker model but after removing 3 screws it came off too. No turkeybaster so I used a funnel and sponge to pour and remove hot water on the hole! Julie

[@Appliancevideo]

Julie Thanks for the positive comments. Please help us provide more quality videos by subscribing to our KZbin page or posting our ApplianceVideo.com site on your Facebook or Twitter account. We also have our authorized technician’s daily emailing professional advice daily to people like you that have appliance problems. We have helped thousands of people save hundreds of dollars. Thanks in advance for your help.

[@IHeartAfrica22]

Thank you! My Kenmore (top freezer) had a icemaker that wasn't being used (no plumbing available), so had to take that out too to get back panel off (only 3 screws, but not easy!). Did not reinstall icemaker - makes more room in freezer anyway. After drain hole was thawed, someone else poured water into the hole and I watched it run into drip pan - success! Bet that saved a $200 service call here in CA. Thanks again!

[@Appliancevideo]

+Liz Wolff Thanks for your positive comment. We are glad we could help resolve your issue and hopefully saved you money. We have helped millions of people repair their own appliances so please help us produce more videos to our site by subscribing to our KZbin page, or posting our www.appliancevideo.com/ website on your Facebook or Twitter account. Our factory authorized technician’s also daily provide free professional Repair Help to people like you to help solve their appliance problems. You also have the option to email a factory service technician with a question at www.appliancevideo.com/repair-help/ . If you need of parts for your major appliance, we have over 5-million parts in stock at savemoreonparts.com/ . Thanks in advance for supporting us. So email us if you have any other questions our videos cannot resolve. Thanks for your support in advance. Matt, Ace Appliance service technician.

[@pf465]

This is what youtube is best used for in my opinion. Thank you

[@redvanillamama6892]

Yeay!! I was able to fix my fridge too!! and we didn't even have to remove the Icemaker or back panel, just removed the base. I didn't want to run the risk of damaging the coils in the back. There was soooo much ice. Used the turkey baster till we finally heard the swoosh of the water empting out. Thank you so much!!!

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,900 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@daviddaye1220]

Thank you so much. This saved me hundreds 👍

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,900 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@mollysmith6055]

Just love these self-help videos, thank you! I only wish that I could find a video like yours that also shows a refrigerator with the ice maker installed. We have this problem and need to do what you show for fixing the problem but we have the ice maker in the way and I don't want to damage it while we try to fix the ice dam/blockage.

[@Appliancevideo]

Try our website at ApplianceVideo.com we have over 5,700 videos

[@athiker7209]

Wow, we had the exact problem. I thought it was a water leak with the icemaker. With the bail up, water was still forming in the bottom of the refrigerator. After removing the panels as you instructed, we saw the ice field. The drain area was completely frozen over and clogged. I would like to mention that the drain pan under the frig was bone dry. Once cleaned out with the turkey baster, water was draining out as fast as the baster was delivering. Thanks for a well presented tutorial in solving this problem.

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@joeysauce2550]

This video was very helpful. Thanks to you for the first time in my life I have worked on my house appliance. Keep up the great job. 🙏🏽🙏🏽👏🏽👏🏽

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,900 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@evabutler6232]

This video rocks! What a great public service! Thank you.

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,900 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@dirkd1158]

Excellent and thorough. Even a lawyer make this simple repair! Saved me a costly service call, or more likely the premature purchase of a new fridge. Had to McGyver parts due to lacking the proper tools, but got er done. Many thanks!

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,900 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@carolkindschi3164]

Thank you! My husband and I are feeling quite accomplished having "fixed" the frig following your excellent guidance.

[@Appliancevideo]

Thank you for your positive response, we are glad we could help. Please help us by subscribing to our KZbin channel. Or support our parts department at 1-800-830-5465. This is the only way we can continue to help the over 900,000 people per month like you repair their own appliances. We also have thousands of more quality videos on all major appliances made by our factory trained technicians at www.ApplianceVideo.com .

[@duaneafields]

can't get any better than this video. now im gonna go fix mine. im using my large cooler and ice packs to store my items in while i work. thank you for this.

[@Appliancevideo]

Thank you for your positive response, we are glad we could help. Please help us by subscribing to our KZbin channel or post our website www.ApplianceVideo.com on your Facebook page. We want to let your friends & family know how our FREE videos can help them. Or you can support our parts department at 1-800-830-5465 and our parts website www.SaveMoreOnparts.com . This is the only way we can continue to post free videos and help over 1-million people per month like you repair their own appliances. We also have thousands of more quality videos on all major appliances made by our factory trained technicians at www.ApplianceVideo.com .

[@JB-bw7jy]

Thanks for the video, followed your instructions and fixed the problem!. Video done well, no drama got right to the important stuff.

[@user-ju7mg9cg1k]

Thank you, thank you, thank you!! Your demo with instructions was very clear! I knew I had a clog but didn't know were the drain was. Your video showed it. Can't afford a new fridge and I figured it was a simple fix of unplugging it. Thanks again and God bless!

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@profal1]

Many thanks. You saved me $125.

[@richardschur8760]

Great video. Helped us clean out our frozen drain on our own and saved us a bunch of money, since we didn't have to hire someone to fix it. Thanks!

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@LisaMac36]

I found this video quite helpful. I followed the steps you provided, and I was able to complete this project all in my own. Thanks a million!

[@timnicholson3127]

Thank you for this video. It helped me fix my leaking fridge issues. I'm glad I didn't have to pay someone to do this for me. Very good instructions.

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@yessiare5883]

thank you so much! our landlord refuses to fix anything, if he does fix something he raises the rent. you saved us so much money , thank you!!!

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@theMochaFiend]

Thank you for this video. It was superbly done and helped me to resolve this issue with a similar refrigerator. I am very grateful for your detail and willingness to share your expertise. ❤

[@PA30Pilot]

Once more - ApplianceVideo and KZbin saved me time and money.

[@Appliancevideo]

+Frank Dorrin Thanks for your positive comment. We have helped millions of people repair their own appliances. Please help us produce more videos to our site by subscribing to our KZbin page, or posting our website www.appliancevideo.com/ on your Facebook or Twitter account.

[@phylliscaynor1408]

Thank you! I just fixed mine. I really appreciated the video. Dreaded taking the freezer apart, but it wasn't bad at all!

[@Appliancevideo]

Phyllis Thanks for your positive comment. Please help us provide more videos to our site by subscribing to our KZbin page or posting ApplianceVideo.com site on your Facebook or Twitter account. We also have our factory authorized technician's email daily free professional advice to people like you to help solve their appliance problems. Thanks in advance for supporting us. Matt, Ace Appliance service technician.

[@nargissuleman2280]

With the help of a flash light, I managed to find the drain pipe without removing the bottom panel. I think I may have solved the problem, but if not I will surely get in touch again. Many thanks. Nargis

[@Appliancevideo]

Nargis Suleman Thanks for your positive comment. We are glad we could help resolve your issue and hopefully saved you money. Please help us provide more videos to our site by subscribing to our KZbin page or posting ApplianceVideo.com site on your Facebook or Twitter account. Our factory authorized technician’s also daily provide free professional Repair Help to people like you to help solve their appliance problems. Thanks in advance for supporting us. So email us if you have any other questions our videos cannot resolve. Thanks for your support in advance. Matt, Ace Appliance service technician.

[@northwestsuburbs20]

I just had to do this on a 17year old GE model GTS22JCPBRWW and it was dripping water onto the top fridge shelf. I did the turkey baster thing until the water drained itself. Thanks for the video. Screw buying a $1200 + dollar fridge. Theses older ones last much longer it seems like than these newer ones I see all kind of problems from people like the compressors failing within 2 years and water and ice dispenser issues etc. The only thing I had to do to this GE fridge in 17 years was both fans. 1 in back bottom and 1 in freezer and that's it.

[@beginrfrigrepair8718]

I was able to follow this video, and try unclogging my drain tube. All the hot water drained quickly down into the refrigerator. Finally, I saw some water dripping down the drain tube out the back and into the collecting pan, but that was 2-3 cups of water later. And further addition of water into the drain opening in the freezer mostly ran down into the frig and not down the drain tube. It seems I've only partially fixed the blockage. I'll have to wait and see what collects in the bottom of the frig over the next 6-12 hrs. The tube that extends out the back of the freezer down the back of the frig to the drip pain is entirely clear, so any blockage must be between the hole in the back of the freezer and the outlet on the backside of the unit. Thank you for posting this video and explaining step-by-step.

[@Appliancevideo]

Beginfrigrepair It normally takes 6-12 hours to comply defrost and drain. Thanks for your positive comment. Please help us provide more videos to our site by subscribing to our KZbin page or posting ApplianceVideo.com site on your Facebook or Twitter account. We also have our factory authorized technician’s email daily free professional advice to people like you to help solve their appliance problems. Thanks in advance for supporting us. Matt, Ace Appliance service technician.

[@robflavawitz3198]

I appreciate the time you take to show us how to fix these things though it might take some money out of your guyses pocket it's very helpful to the rest of us that can't always pey for service thank you very much.

[@Appliancevideo]

Thank you for your positive response, we are glad we could help. Please help us by subscribing to our KZbin channel. Or support our parts department at 1-800-830-5465 and our website www.SaveMoreOnparts.com . This is the only way we can continue to help the over 900,000 people per month like you repair their own appliances. We also have thousands of more quality videos on all major appliances made by our factory trained technicians at www.ApplianceVideo.com .

[@jmcshan1]

Thank you so much! This video was perfect...and a little embarrassing. I had almost 3 inches of ice on that drain tube. It took awhile, but I was able to get it working again!

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@kimgreaver3098]

Thank you so much. My husband said we probably need a new one. I said no I will find a way to fix it. Now I can without him helping.....Yah... The only thing I wasn't sure of is if I had to unplug the refrigerator. I read some of the comments and found out I do need to unplug it. I'm sure I won't have a problem at all fixing the problem. So proud of myself.

[@Appliancevideo]

Thanks for your response, and we are glad we could help. Please help us by subscribing to our Facebook page, KZbin channel, or post our website www.ApplianceVideo.com .