Are You Getting What You Pay for at Car Repair Shops?

With so many commuters weary of mass transit in the wake of COVID-19, millions of Americans are commuting by car. That means a lot of drivers are flocking to repair shops for basic services like an oil change. But are you getting what you pay for? And what precautions are they taking in the age of coronavirus? Inside Edition rigged an SUV with hidden cameras inside the car, under the car and under the hood. We also placed a sticker on the oil filter to see if it was actually changed. #InsideEdition

[@clubalbert]

I've been a mechanic for 20 years and got fired for not lying to customers at many shops.

[@Korokukanas]

Lol they chose the dirtbag dishonest biker gang tech over me today.

[@danw9946]

Wow. Good on you tho. You have my respect.

[@GustavoHernandez-om4em]

You should open your own shop

[@UnknownPerson-je6lw]

Give us the name of the shops to stay away from those

[@Gian.carlos15]

Sucks that it’s not Lisa and they should have called the car of shame

[@nicholasgenzman4213]

Vanix what ever happened to Lisa?

[@Gian.carlos15]

Nicholas Genzman she dose go on inside she did it recently but I heard she retired but comes on occasionally

[@ekop1778]

2.16 I ONLY USE FRAM OIL FILTERS SIR JUNK FILTERS THAT RUST OUT AFTER 1000 MILES

[@user-qr2cc2rw6b]

Yep

[@rossocorsa6577]

Lisa is dead

[@kagenou509]

Sucks that Lisa Guerrero wasn’t the one doing this... She’s really good confronting people... lol

[@realshrek8959]

lol true

[@daddyturtlemilk793]

She sick 🤒

[@kkid2747]

True

[@perfectlynormal5171]

Ikr

[@SUGAR_XYLER]

@@daddyturtlemilk793 😆 56 year old women have problems

[@ezrafarwell393]

“You get what you pay for” I have heard that before. hmm

[@blessed4102]

Jettkapuwai8 😭

[@myname6878]

The series is back!

[@nishanriar8070]

Finally

[@lovelyshawdowz7972]

No Lisa 😪🙏

[@myname6878]

@@lovelyshawdowz7972 that's true...

[@benjaminmarangio2138]

Yes

[@kkid2747]

Yes

[@graham9345]

“Used their hands on the steering wheel” that’s how cars work

[@lysanczuk]

fr what do they want like a hazmat suit they work so long in hot masks.

[@kkid2747]

Yea

[@poopoogamer1232]

their*

[@tomlantis8016]

Guy uses hit feet haha

[@isaacsrandomvideos667]

graham peebles lol

[@NootNoot947]

If you have a drive way, it's so easy to repair your own car and sometimes if you really know what you're doing, it's faster. Plus it's way cheaper and you actually know what's happening

[@TheGamingChad.]

not everybody is a mechanic, a woman for instance doesn't know how to change a tire

[@crazez4145]

@@TheGamingChad. ok so they should learn

[@TheGamingChad.]

@@crazez4145 they dont wanna get their precious little hands dirty

[@daniels1263]

@@TheGamingChad. sounds like a them problem

[@BeyondAverageSkilled]

youtube is all you need

[@tomasashenafi882]

Meineke is the worst. And im not talking about their lack of mask wear

[@dofaproductionstudios5991]

Yo boss change my oil. Come's 30 minutes later: whole car wrapped in plastic.

[@A9j]

This comment should get 1k likes

[@important6706]

Inside edition: Time to put more companys out of business

[@victorotero3157]

They deserve it when all they do is rip you off

[@gerard7417]

Good im glad I hope they go out of business for scamming us

[@tenzackyogi1742]

Their labor cost is more than the cost of my clunker.. who cares..

[@hawaiianwater1913]

@@victorotero3157 the last company at least refunded and that guy did look honest in what he was saying

[@victorotero3157]

@@hawaiianwater1913 So because the company got caught and refunded now there good guys? Like you serious mate 😂 Only sorry when your caught like females fk off

[@3boxd]

person alone in car with no face mask inside edition: SHOCKING

[@epidemic1207]

you do realize that person could be infected and sneeze all over the damn steering wheel.

[@axtra9561]

@@epidemic1207 you do realize that could happen regardless of covid?

[@756shelly]

3bood so true lol

[@805fillmore]

@@epidemic1207 you know you can change your own oil if you're so scared?

[@xraded3355]

Inside edition is just a big joke

[@Danieldjajndndjf123]

Good thing my dad is teaching me all about cars and construction so I could know what I’m paying for and not get finessed

[@swifterfly]

potentialily if your not a mechanic you probably still shouldn’t do things

[@OsamaBinLackin]

Those lessons will definitely come in handy💰

[@tiberianexcalibur]

Well when that check engine light comes on and your basic obd scan tool can’t pick up any codes. You’ll have to take it to the shop

[@ac7ivity203]

That’s very good lad and I’m thankful to my dad for getting me the help that I need so that when I need my car mended I’ll always remember my dad especially when I had to hold the flash light and he would often yell and laugh after

[@youtubesucks1499]

​@@swifterflyI disagree. You can learn to do the basics yourself.

[@noe_perez.cg1]

Imagine you pay them to change your oil and you come back and your car is LS swapped

[@orlandoplayz6750]

Ikr my dad just did it himself

[@demonslayer4290]

i am more of a 2JZ swapped

[@HristovRumen]

The thing is, if you're going to take your car to a quick lube, always bring your own oil and filter. And absolutely always demand to be there and watch. If it can't be done, move on to some independent shop. There's lots of options. It's best to learn basic oil change so you can do it yourself.

[@BeyondAverageSkilled]

or just ask your neighbor if they can help

[@clubalbert]

I was fired for not ripping off people but now I'm an unemployed certified automotive graduate.

[@yurivillanueva9337]

Careful now you're a hero

[@evanstonbalce9588]

You must have been employed by a company that knows corporate greed

[@ajbarry8142]

I literally placed my Honda suv at a Hispanic car repair shop overnight to fix my ac, then I retrieved it the next day and lo and behold my car stopped 3 times on the speeding highway at night, basically me and my mom almost died 3 times, later my dad discovered that they stole and replaced my alternator, me and my dad went back to them and before we uttered a word they started yapping and became hostile as if they’ve been through this before with others they’ve stolen from so they were prepared🤦🏽‍♂️, basically don’t leave your car untrustworthy people, This was all this week btw

[@Robloxchat123]

y-y-you... need to report that go to the local police department and make a claim

[@DunpealPhantom]

This is one reason I like Valvoline. They have cameras where you can see what the mechanic is doing under your car and you stay in your vehicle for an oil change.

[@CbrF4i600cc]

Valvoline broke the neck on my oil fill -,-

[@DunpealPhantom]

@@CbrF4i600cc Okay. Sorry that happened to you. I have yet to have a bad experience. This is from three years ago.

[@JimmyMakingitwork]

“That employee is Not wearing a mask!” Says the guy not wearing a mask.

[@electricgarage6556]

this hasn't aged well..

[@farahoufkir6722]

"You get what you pay for" Ive heard that so manyy timess

[@6av1d8]

90% of the time they rip you off and say u need other things replaced but also 90% of the time they actually take hood parts off your car and put bad ones in so u come back again

[@Robloxchat123]

that is why you just do it yourself

[@6av1d8]

ultimate shota exactly but everyone doesn’t know this

[@politicalaccountabletheory768]

Most mechanics lie and mislead customers just so they get more of your money

[@kjainana]

What percentage do you think?

[@Chronically_JBoo]

One time my friend replaced all his brakes, took it it a car place for oil change same day and they tried telling him he needs to get his brakes replaced

[@StillMe69]

It happened to me at Just Brakes in Omaha.

[@YaboySyx]

Unfortunately this is a common occurrence. I work as a lube tech and quite often am replacing filters that should of been replaced sooner

[@mugentuner]

That wasn't a mistake on something so basic,. He just got caught and probably wasn't doing it for most vehicles

[@JeffM375]

“You get what you pay for” I have heard that before.

[@ReRush]

This is the 3rd time i've seen someone say this

[@Osiristhepomsky]

DIY. Car companys in 2020: oh yeah?? We'll see about that.

[@Jesus2faddedd]

"Face mask on their chin"- As the doctor completely removes his whole face mask 🤦‍♂️

[@johnafast592]

It happened to me a few times, so now I tell them to make sure you change the filter, because it has been marked.

[@danw9946]

You can be half asleep and able to change your oil. It is easy. Biggest issue people have is not knowing what to do with the old oil.

[@LegendLength]

Also over tightening the drain bolt is a classic mistake, it's not under high pressure so doesn't need much

[@DavidMartinez-ph9qv]

Take it to auto zone they recycle it

[@kelpylogan]

1:29 what chin

[@ekop1778]

SHES A GINNY ITALIAN ! YOU CAN TELL! FROM HER CHIN!!!!!!!!!!!!

[@MzObv1ouZ]

One time, I was leaving work and heading to the times sq train station and out of no where I saw Lisa confront someone who skipped the turnstile ahead of me. True story.

[@vagramvardanyan9407]

My girlfriend (before she met the love of her life :) was charged $300 to change her headlight bulb on a 2012 Mitsubishi Eclipse, she was told its expensive because its a xenon light bulb and her front bumper would have to be removed so the high cost is for labor. I couldn’t believe they charged her so much especially since they didn’t put the light bulb in correctly, which I ended up correcting in 5 minutes, without taking off any bumper. The level of greed is unbelievable a xenon light bulb only cost $10-15 online, I couldn’t understand how someone could rip someone off sooooo bad for 5 minutes of “work” and $15 of parts. I was furious but unfortunately that shop is another state otherwise I would have gone there and told every single customer ehat a scam artist that guy is.

[@tylermiles3183]

I work at a shop, we wash our hands before getting into a customers car, also we disinfect everything we touch in the car

[@ogkrillin9834]

Tbh I wouldn’t want a guy with one eye servicing my car

[@jimmykimmy5763]

I'll never understand why people can't just change their own oil. it's ridiculously easily. I get handicapped/elderly but the younger generation cmon it takes less than 10 minutes

[@qpol]

>lisa gurrero confronts someone >video gets 1m+ views >”lisa would be the kind of person to remind the teacher about homework” >literally anyone else confronts someone >video barely gets 500k views >”man i wish lisa was doing it”

[@AE-et4ep]

Wait, they used a Nissan Armada, but put cameras on a chevy? 0:42

[@tednguyen208]

Honest mistake? Doubt it. The first thing to do is finding a compatible new filter in inventory. That guy wasn’t looking at all.

[@bojackson3073]

This is ambush journalism and I will not stand for it

[@Name-if1ix]

i really need to learn how to do an oil change on my own

[@Robloxchat123]

google is a wonderland of information

[@kel4006]

Me too, me too

[@ronk9830]

I had a car dealership that only changed the oil filter, and not the oil. The filter had a leak, and the leaking dirty oil looked like it had an awful lot of miles on...for one day.

[@jrudymorganclark2072]

Keeping your car well maintained is more important than anything else even a car permit or driver's licence.

[@MrJacobCastro]

Thats why I learn all about my vehicle and fix my car and perform maintenance myself. Not afraid to get my hands dirty.

[@thisguy5427]

That moment when you can’t stop binge watching Inside Edition..

[@adelinethomas3373]

😶😶why r u right

[@moving3999]

At least the last guy gave them a refund he is kind

[@rambo_-]

bruh what he def just did it because he got caught 😂

[@allout3761]

Doesn’t anyone know how to change their own oil?

[@Robloxchat123]

new oil bottle, open the cap, pour it in, close the cap boom, saved 100 USD

[@SockTeamStudios_Official]

Unfortunately, overweight people couldn't go underneath their car to change it for themselves...

[@jab69420]

Sock Team Studios pfff. My dad does it all the time. And he’s pretty big.

[@danieltaz6555]

My uncle originally from Alabama still does

[@forrestduke4079]

130 dollars is not bad for a good oil vhange

[@Droppingineveryvideo]

"HONEST MISTAKE" lol.. Like we buy that alibi. Lmao.

[@samuraiboys4865]

Yeah this is why I also do all of my car things myself I do my own oil change and it only cost me about $30 not even that sometimes cheaper depending if I get what kind of oil

[@marvinpineda9057]

the damn dirty line too: *labor*

[@lincolnhenderson4775]

They showed a white filter with a white sticker, then they showed a black filter with a white sticker. That kinda sus

[@C00CH1EMAN69]

That’s why I do my own labor on my car. Unless is something complicated I take it to a authorize dealership.

[@carlbasky7637]

Mechanic: Hey an Inside edition sticker! *_brief pause_*

[@adamjaraba5678]

An oil and filter change here in Jersey costs like 25 bucks and 40 at most

[@bahathintuli1020]

$150 for oil change...wow I guess I'm missing out on those prices by driving a beater that uses basic everything lol

[@hugosazo612]

130$ for a oil change?? That’s already a red flag

[@bigpimpen045]

The answer- NO

[@realshrek8959]

When your so early 12 people say there first

[@ps3forevera]

Check the sanitation on a bus, they wash every hour but they run out of hand sanitizer so fast

[@Elite_Biscuit_1]

I got a ad about fixd which supposedly finds the problem in your car.

[@WRIT3R1]

You should repair at your own service dealership, they know lot of stuff about your car.

[@user-me7pn6kl2z]

130$ for oil change and filter? I do mine in less than 15 mins and spent 25$ and I use full synthetic and oem filters.

[@andrewps84]

Good thing I change my own oil and filter.

[@highwayxj9397]

Lol. This didn’t age well. HOW DARE YOU BREATH IN MY CAR?!? 🤣 I don’t blame meinake for not returning your call, they have nothing they need to explain to you

[@stupid_sushi1268]

At 2:13 I thought he had a pony tail for a minute lol

[@clive_clive]

i am not scared of the FBI i am scared of inside edition

[@steveghazi7840]

It was an honest mistake That’s how we make money by scamming people Yes it was an honest mistake

[@ilovenct]

Still no Lisa but glad the series is back :)

[@Meriwether-kc9th]

I do every single maintenance on all my vehicles. Saves money and it’s done the right way

[@BeyondAverageSkilled]

with the power of youtube, anyone can do it.

[@Meriwether-kc9th]

@@BeyondAverageSkilled KZbin plus websites that tell you where every single bolt on a car is but people still have Zero mechanical skills

[@josephst.george7841]

I know for a fact act I am, the mechanic I go to charges us stupidly low prices and I never ever have problems with the car afterwards

[@beastmodegaming3440]

1:40 looks like someone ran into a crowd in the background

[@rossg9363]

I always take my Toyota to a Toyota dealership for any maintenance if needed so i get quality products along with trusted service 😎

[@evansuddreth388]

Ross G smart

[@luxaholicanonymous2577]

How much will an oil change cost you at the dealership?

[@rossg9363]

@@luxaholicanonymous2577 capped full service, around $110 for everything

[@luxaholicanonymous2577]

Ross G - not bad!

[@rossg9363]

@@hawkeyeaerialphotography6652 Dirty dogs!

[@nature10879]

I just do my own quick oill change and other minor things

[@ayahnolan24]

This is why as a female I do my own oil change.

[@EseSpookz818]

Suggest you take your car to the Same brand as your car and pay that big bill it’s worth it instead of running into other problems

[@lazzu1878]

Under the car, under the hood, even on my neighborhood

[@TheBestFruit]

Anyone else notice while he was showing where the cameras were the suv changed from a chevrolet to a nissan?

[@Robloxchat123]

most likely used multiple cars since they went to multiple shops

[@deandremiles4805]

Inside edition is extra af I swear they should be called extra edition

[@ronk9830]

Great idea, putting an *Inside Edition* sticker on the oil filter to tip them off. 🤪

[@idkwhyiam9440]

Do your own oil changes. Simple

[@victorotero3157]

I think the plastic part is a bit too much but I'd say you have to put gloves on when interacting with the inside of the vehicle

[@WatchThis2025]

Thats why i no longer lick my steering wheel after an oil change

[@TetaCilka-el5wh]

130$ for an oil change that is the biggest scam

[@rosslarkin6742]

This is why I do my oil changes at home. That guy didn't change the filter, and who knows what oil he put in it.

[@Athenstrainman]

$130 for an oil change, it's $40-50 here in GA

[@7_k265]

Just go to a normal mechanic shop that’s a family owned they always do stuff honestly

[@Crazylissee92]

Exactly

[@ikigai47]

Exactly why I change my own fluids. Can't trust them, and it's easy af so why not do it yourself. 2nd biggest investment for most people it's important to keep it properly maintained

[@mattm5786]

Changing a filter takes 30 seconds why would you not change that?!?!?!!!

[@jeffquinn3622]

Hey inside edition, why did the silver nissan go in with a white filter with sticker on side but when you checked it and claimed it was not changed it was then a black filter with sticker on base?

[@tonywould4615]

yes they brought it back

[@kel4006]

130!? For an oil change!!!!!!! Holyy!

[@PrincessZelda_is_My_Side_Chick]

$130 for an oil change and new filter?!?!? Jesus

[@wheelierofwonder8784]

Always go to a dealer they have to document everything and if anything gets messed up take it back and they will fix it no problem

[@dandaddavi]

Plastic on the steering wheels sounds like a hand grip slip hazard waiting to happen

[@Antoiwan]

They still getting over .. if you change the oil not the filter that's like not getting it changed

[@sunvequiano3740]

1:34 professional *put both hands to remove a mask

[@lancelotbustillo6455]

Where i live, the put a plastic wrap on the steering wheel and gear shifter when servicing

[@andrewwoan]

Everyone knows this. No one cares unless someone finds out. Fastfood workers can drop burgers on the floor and just pick it back up and act like nothing happened. Probably still tastes the same so customers hardly ever complain. this is the nature of service

[@andyt4756]

I'm more concerned about them repairing the damn car then them coughing in the car

[@JWolf24]

This is why I do it myself. I know it’s done right