Arris SBG8300!!! $300 wasted!!!

[@davidlp6510]

I had an Arris 852G for 13 years. I turned it on when it arrived and the first time, I turned it off it was when I replaced it. I was really pleased with Arris. I cannot say the same for Netgear. I had a CM1150 that died within a week and the replacement died within 5 months. I am once again with Arris but this time I have a S36 and TG9452 (voice included) that I love. Both I can reach 1GB and keep it up for over an hour downloading huge files (3TB data base files).

[@bobbymehta1006]

what else do you folks recommend that's comparable in price? I'm about to start a basic Xfinity plan for 300 Mbps upload/download speed, Wifi use only. I work from home doing Zoom meetings, some TV streaming...

[@xlxcrossing99]

Without knowing why you actually had download speed problems, I do not believe disproving the science of heat dissipation through passive cooling implementations by tearing open your router instead of troubleshooting your connected devices and/or returning it was the right move. Thermal paste does dry out far after being originally applied in the factory so simply looking at the chip to discern that "it was dry" wasn't a technically sound assertion either.

[@henlinebrigs1346]

I'm speechless and have no idea what to say. Other then the fact that replacing it did indeed solve my problem. And this isn't the first Arris piece of hardware I have seen fail. We had a router back in 2018 do the exact same thing. You ever felt this unit and how hot it gets when being utilized by more then one device plugged into it? It gets pretty damn hot. Passive cooling is never a good idea for any piece of electrical hardware. But it is cheap and with proper engineering does indeed work....to an extent. This however didn't seem to be one of those incidents.

[@ericmartinez5633]

he said it was a thermal pad i thought?

[@arthealthhealing6249]

you absolutely correct. loose signal frequently ...spent a little under 200

[@doyen86]

Bought this off Amazon during a lighting deal for 269. Terrible! Wifi goes in and out started happening randomly and it has been a nightmare ever since!

[@cindy9155]

I just got this 2 days ago, and I'm not pleased either. From 1st installation, I've been having problems. I have to use the ethernet cable, and with that my laptop says no internet. Many issues. Not pleased. This is my 2nd arris, and it probably will be my last.

[@carlosk8103]

A lot of these modem router combos have this these.. I think it's because they don't wanna put fans in them anymore because people complain of noise... Works well on some modem not on others.... ( depending on chip they use inside) I had a Netgear C7800 I return because it ran really hot and online reports on it dying "suddenly" dead give away overheat issue.... With different one that not run hot at all.. Although you shouldn't have open it All stuff like this has 1 yr warranty.. They either have to repair it or sent you a new one... minus shipping cost..

[@X_Hale]

I had problems with random disconnects, called Arris support they found my signal strength was too low for this type of modem, Called Cox they came out and fixed it. I have had a solid signal for months now 920 download 35 upload, have the Gigablast plan.

[@YesDaddyTDPop]

“Everybody loves Cox” That’s what she likes 😂

[@user-iu1sz5mh5q]

I have the Arris SBG7600AC2 cable and WiFi router combo, it sucks! Also, the software doesn’t give you any good tools to monitor your network traffic or log errors.

[@blackrock4568]

After you applied the thermal paste and reassembled the unit, did it work? I have the same issue and am considering trying to fix it. The only way I can keep a connection is to put the unit in an ice chest with ice (in a bag, so it doesn't get wet). If I don't do that, the unit turns off every 20 minutes.

[@henlinebrigs1346]

The new thermal paste did not work. You could try a large heat sink and rubberbands or zipties.

[@DietLemonT]

I’ve had this for about a year. It constantly drops connection and finally just died today from a power surge. Good riddance.

[@Redneck_Ed]

Did you try as proof of concept temporarily locating it in a cooler area or placing an external fan next to it to cool to see if it would improve or maybe even fix the issue?

[@henlinebrigs1346]

Oh yeah! Even took a thermal gun to the center of the TIM and was getting readings well into the 80° range, and that was with the cover removed. Granted, it's been over 4 years now, which is about all I remember, but I did indeed replace with a netgear nighthawk and installed a cooling fan onto that unit to ensure it stays cool as well.

[@Redneck_Ed]

@@henlinebrigs1346 That sucks, but your troubleshooting process sounds pretty solid to me. Thanks for posting the video and responding to the comment!

[@kilo9er123]

Was it not covered under warranty instead of taking it apart? Lol. If you haven't had it long you could've returned or sent it back for them to look at.

[@henlinebrigs1346]

no, it was not covered under any warranty as I do not purchase warranties on electrical equipment. I'm sure I could've, but fortune favors the bold and I wanted to know why it wasn't functioning correctly. found out why. Not to mention I could not have made the video if I didn't......

[@lastdayz9877]

@@henlinebrigs1346 I believe the Arris modems come with a minimum of 1year manufacturers warranty.

[@Pnb_daniel]

Jay keep it on its side

[@davidsprings8927]

Thanks for your time. I literally just bought this yesterday. Have you done the thermal paste before, and it didnt help?

[@Chicagoramtrxs]

Yea i wouldn’t buy that modem. It doesn’t actually give you the speeds it’s says even with direct connection and new computer

[@henlinebrigs1346]

Yeah it really disappointed.

[@creation7287]

@@henlinebrigs1346 have you ever tried the SBG7400AC2. I heard it's good

[@mightymulatto3000]

@@creation7287 Lol I just returned that one for this one. Sounding like a mistake.

[@creation7287]

@@mightymulatto3000 was it bad?

[@mightymulatto3000]

@@creation7287 Wasn't bad. Cool to the touch and certainly faster than this 8300. I only had it for about 3 weeks. Strange this one is slower with more bonded channels.

[@kizitonjoku315]

I tried connecting to my Ip security camera and it won't connect

[@terrencewilliams2813]

I just bought one, never use it Should return it?

[@henlinebrigs1346]

If I had known what I do now I would never have purchased.

[@Jobayashi333]

It work and has worked fine. So ooooooo

[@henlinebrigs1346]

Which is why I stated maybe I got a lemon. But ai tend to run my hardware quite extensive as my line of work requires multiple computers running large amounts of data as well. I'm glad that "it work and has worked fine for youuuu. But this is the 2nd piece of hardware in this series of modem/routers that has failed.

[@YesDaddyTDPop]

I have Cox internet as well and I have to update. I the fact that my bill is going up, I might have to take the cable off

[@georgekennedy1552]

Is there any warranty? I just purchased this and forked out the extra cash for a 4 year warranty from AMZN. Hope I don’t have to use it. Thanks for the Vid and I wish both of us luck with these modems.

[@henlinebrigs1346]

Not for mine as I voided it by pulling the unit apart to see what the issue was. But a warranty may be good especially for this model!

[@MT-ro6gf]

2year

[@j3d89]

Question, were you using the full speed of the modem-router? Or you had a lower plan? Im planning to use this for a 300mbps connection.. so im theorizing that maybe cuz the connection speed is lower maybe the cpu produce leas heat?

[@henlinebrigs1346]

I have a tendency to pull alot of data. Purchased the net gear nighthawk after this failed and placed a small fan under it to blow air in and its done fantastic gor the last year or so I have had it.

[@j3d89]

@@henlinebrigs1346 do you think even if im using the 300mbps of my plan to the max, that because the modem is designed for 900+ mbps or a 1gbps… could i be safe or should i just buy thermal paste from now and be prepared? 😂. I dont know if im making any sense…

[@henlinebrigs1346]

@@j3d89 if you can get this set up for around $150 go for it. But if your paying its retail $300 I would say go with a much cheaper option.

[@j3d89]

@@henlinebrigs1346 75 dollars… thanks for the advice :))

[@panaoutsios1990]

It also depends the router settings

[@henlinebrigs1346]

Yeah but when your running a solid connection your speeds should be constant.

[@panaoutsios1990]

@@henlinebrigs1346 I have 120 internet, but when I change the DTIM interval to 255 and fragment threshold to 255 you can see the difference

[@WhiteTigerMAA]

How do you set up the DTIM and the fragment threshold?

[@panaoutsios1990]

@@WhiteTigerMAA for me the DTIM interval to 5,15 or 30 And fragment threshold to 255 You can see when they are a lot of people in your house

[@ErosMagnum]

I glue a noctia 5v fan to all passive cooling devices and plug it into a USB port with the adapter

[@henlinebrigs1346]

That's a great idea

[@williamcook2499]

Arris took over Motorola. I figured this to be a best to buy and could be lasting and dependable for a few years but I see issues in the product. No support I can not find a way to get ahold of Arris during this covid. Also your internet providers may not support your "owned" product during issues.

[@Redneck_Ed]

The history on those two brands is convoluted. Arris purchased Motorola Home around 2013 which included the SURFboard product line. Then a few years later, Motorola Mobility (Lenova) started selling Motorola branded cable modems again, but really they were made by a company called Minim. Current Motorola MB, MG, and MT modems are branding/royalties only as far as I know. All the engineering is from Minim.

[@nilesthedragon]

I’ve been having the same connectivity problems. After watching this video, I put a small tornado fan next to the device. The fan is blowing into the device on its lowest speed setting. So far, the device has not dropped the connection since using this cooling method. As a added measure, I unplug the device when no one is home. I am also considering unplugging the device if it’s not being used.

[@sirjohndoeofpa3292]

Have zero issues with this modem via Pen Tele Data

[@henlinebrigs1346]

That's good to hear! You may also not need using it near as much as I was as well. But one thing is certain, it did indeed run HOT!

[@Careyga0412]

Hey I have a question

[@henlinebrigs1346]

I may have an answer.....

[@Rsossy]

I love mine and I paid 130$

[@billf9847]

So what is the bottom line and where did you keep your modem located

[@henlinebrigs1346]

My modem was sitting on my intertainment center with plenty of airflow and nothing surrounding it. The issue is heat. And this unit has no airflow or anything to keep cool air from circulating when it does become hot. An easy fix that frankly should be implemented into the unit.

[@mightymulatto3000]

@@henlinebrigs1346 I have this and immediately noticed it is way warmer than the SB7400AC I had prior.

[@henlinebrigs1346]

@@mightymulatto3000 mine ran hot enough to start transferring heat to the hardware around it. It was pretty bad.

[@JaxonizeYT]

I have this router do you think I could manually install a fan for cooling?

[@henlinebrigs1346]

You can of you would like. But be cautious as this unit was a pain in the ass to get apart. You have to remove the outer stickers around the front and back in order to get to the screws and plastic pins holding it together. Amd the adhesive they used for putting them both are nothing short of ungodly sticky.

[@JaxonizeYT]

@@henlinebrigs1346 Thanks ill keep that in mind

[@creation7287]

How did it go

[@JaxonizeYT]

@@creation7287 haven’t tried that yet

[@sportsMike87]

there is a manufacturer warranty

[@henlinebrigs1346]

And wait to get the modem replaced, no thanks. Yes obviously could be sent it in, but not about to wait weeks for a new one. Replaced it same day with a nighthawk anyway

[@geoblanco5126]

Same thing on my g84

[@ADA-ih6kz]

This product is terrible. My wifi channels are constantly dropping connection to the internet and it is also my second modem/router. Don't waste the money.

[@carlward9367]

Upload speed is horrible on this i cant pickup more than 7mbs

[@henlinebrigs1346]

Is that on a wired or wireless connection? Also check to make sure you don't have any software downloaded on your device that limits or manages your downloads.

[@barszy7159]

WAISTED LUL

[@henlinebrigs1346]

Got damn auto correct! LOL thanks for pointing that out!