Asset and configuration management with Jira Service Management

The Service Management Show: www.eficode.co...
In this episode, Gary is joined by the Founder of Pio Software, Hakan Bahadir, to discuss the key concepts and definitions of asset and configuration management-assets, configuration items (CI), and Configuration Management Databases (CMDBs). They highlight the challenges in managing complexities, tracking ownership, and modeling relationships.
Jira Service Management's role in aggregating information from multiple systems to provide context for quick actions is also explored, as well as tips for effective asset and configuration management. They highlight PIO Software's support for Atlassian customers through data import, synchronization apps, and automation, along with future plans that include developing more applications for additional systems, leveraging the Assets Data Manager feature, and integrating AI components from Rovo.
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