Introduction to Assets in Jira Service Management

#atlassian #jiraservicemanagement #assets
In this video I show you the basics of Assets as an introduction to how it works and how to get started with Assets.
Assets is used for asset and configuration management. It’s like a database that stores everything you own - from hardware and software to offices, keyboards and licenses, Assets can store whatever you need it to store.

[@ebrahimrezaian]

Perfect

[@jimiwikmanofficial]

Thank you :)

[@ElectrickFalcons]

The instruction is not clear. We're talking about how to create objects for assets, set up references, and more. Could you please tell me why you're referencing your instruction toward the project and project leader? It throws me off when following your instructions. Thanks

[@jimiwikmanofficial]

This introduction is to show functionality rather than act as a guide for a specific use case. If you want a more detailed guide, then just let m know what type of data you are working with, and I can show you how I would set that up?

[@KristalMoraVargas]

Hi, how can I use the value of an attribute in an automation rule? For example, the price of an asset. I have been trying but it doesn't find the value and the rule gives me an error. Thanks. 🥲

[@jimiwikmanofficial]

You will need to do that with an AQL query to what you want to use. For example, I am using Company Email domain to set a customer object in one automation and the AQL for that looks like this: objecttype = "Accounts" AND "Company Email Domain" = {{reporter.emailAddress.split("@").last}} So I connect the account where the company email domain attribute matches the domain of the reporter's email address (I split out the email in this version to just get the domain). So if you want to reference the price in a field, you would use the same type of AQL: objecttype = "asset object" AND "Price" = "price value"