Introduction to Assets in Jira Service Management

[@ebrahimrezaian]

Perfect

[@jimiwikmanofficial]

Thank you :)

[@salaciouscrumb]

I've really been enjoying your content. Keep it up.

[@mohamedhaija6575]

Hi, thank you for all your amazing work you do in here. Would you make a quick tutorial about the assets discovery? I've been looking up all the internet and couldn't find much about it. Thanks again

[@jimiwikmanofficial]

Unfortunately I don't have any experience with the asset discovery and since they acquired AirTrack they have built new Discovery tools and I have not had time to check those out.

[@KristalMoraVargas]

Hi, how can I use the value of an attribute in an automation rule? For example, the price of an asset. I have been trying but it doesn't find the value and the rule gives me an error. Thanks. 🥲

[@jimiwikmanofficial]

You will need to do that with an AQL query to what you want to use. For example, I am using Company Email domain to set a customer object in one automation and the AQL for that looks like this: objecttype = "Accounts" AND "Company Email Domain" = {{reporter.emailAddress.split("@").last}} So I connect the account where the company email domain attribute matches the domain of the reporter's email address (I split out the email in this version to just get the domain). So if you want to reference the price in a field, you would use the same type of AQL: objecttype = "asset object" AND "Price" = "price value"